• Advantage House
    Stowe Court
    Stowe St
    WS13 6AQ
At eDivert, offer call answering, telemarketing, and webchat management to outsourced customer service across Walsall and the West Midlands.

At eDivert they offer professional call answering, telemarketing and web-chat, ensuring your company always has good quality representation. eDivert provide back-office services including raising well-presented quotations and customer documentation. They can also help to generate a sales funnel for you with there telesales and email marketing functions providing leads for you to follow up. Rob Jones runs the Lichfield company - He specialises Outsourced Customer Services, his goal is to help to improve your customers' journey.

What eDivert offer...

  • Call management
- At eDivert, they answer all your calls for your business. They gather all the important information about your caller, which is then sent to you via email or text. eDivert can pass on any extra information that you provide them with about your products and services. This can include, for example, special offers or added services. 
  • Webchat
 - eDivert can set up Web Chat on your website and reply to any initial enquiries that clients may have when they visit your website. Get interactive with the visitors to your website and get those sales in. Many big companies use web chat to communicate with prospects and existing clients. eDivert allows you to compete with these bigger fish in the pond, without big investments in extra staff. For a small monthly fee, they deliver a service tailored to your business requirements. 


  • Market Research and Data Analysis Telephone Calls
The company specialises in advice and data analysis. As a result one of the ongoing activities of the company is to have mystery shopping calls made to care homes in the UK to gain an ongoing understanding of developments in the care home sector.
  • Email Marketing
- Whether you are providing services or products directly to consumers, or whether you are selling to other businesses, email marketing can be an important tool to generate new leads. At eDivert, they will source a list of target companies relevant to your line of business. They can do this based on the information you give them, or based on a separate market research campaign.
  • Telemarketing

eDivert work closely with you and your company ensuring that they understand what sets your company apart. If you already have a marketing team they will ensure our telemarketing keeps to the same company branding. They can help your team members rather than hinder them.


Administrative Services 

- At eDivert they employ a number of highly trained PAs, who can assist you with your weekly workload, diary management, bookings, presentations, spreadsheets and other administrative tasks.

Why choose eDivert?

eDivert are,

- Your own customer service team, not just a call answering service

- A local business - not an anonymous call centre

- Passionate about customer service and will use the latest thinking to offer the best service at a competitive price.



Opening times:

Monday: 8.30am - 6pm 

Tuesday: 8.30am - 6pm

Wednesday: 8.30am - 6pm

Thursday: 8.30am - 6pm

Friday: 8.30am - 6pm

Saturday: CLOSED

Sunday: CLOSED


Contact Details for eDivert

Call eDivert any time for a chat about what they can do to help you and your business: Tel:  01543 547240 and Mob: 07760 176855.


Address: Advantage House Stowe Court, Stowe St, Lichfield WS13 6AQ.

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