Delivering Effective Customer Service Through Your Social Media with SocialBee
31st October 2017
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The days of being able to avoid using social media as part of a marketing strategy for your business are well and truly over. It is no longer enough to just have a website as your online presence - actively engaging with potential customers on various social media platforms must now form part of the marketing plan for your business. You don't need to wait for delayed print times, social media interaction is instant, and can be incredibly powerful.

Yet not every business owner has the experience or indeed the inclination to take on the social media aspect of the business themselves - and this is where a business like SocialBee comes in.

SocialBee is a digital marketing agency based in Hastings. Owner Cale has well over 20 years’ experience in the field of sales, marketing and customer service. Cale established his business to personally share his experience and knowledge, helping people maximise their social media presence.

SocialBee specialises in social media platforms including Facebook, Twitter and LinkedIn. Cale works with individual clients to create the most appropriate content for your target audience and a strategy that delivers results.

Are you dealing effectively with your client's customer concerns through social media? Could you do it better? In the modern world many people turn to social media to both praise and complain about customer service, so communicating effectively with your customer base and dealing with any customer interaction in a timely manner is key.

How often do you check your social media platforms? Do you check your reviews and respond? If you have a member of staff that deals with your social media then they should be able to thank customers for positive feedback, or deal with complaints as soon as they arise. 

If you don't currently have anyone who is responsible for this role then now might be the time to think about outsourcing. In the world of instant messaging and expectations of dealing with complaints instantly, it's important not to let your business down by having a delayed response... remember that in social media time a day can feel like a week!

SocialBee can advise on how best to deliver excellent service to your customers. Cale will call upon his extensive knowledge of how to use clever marketing to attract an audience and convert that audience into customers. 

Whether you want to have your social media strategy taken care of, or learn about how to conquer the social media world on your own, SocialBee will get your business flying.


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About the Author

Ian

Member since: 23rd July 2014

Ian Noble is the Owner of 'thebestofHastings', the award winning franchise, providing integrated marketing solutions to SMEs, connecting to the Hastings community and promoting local events in 1066 Country....

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