I have got a big big problem with businesses that don’t manage their phones effectively! The reason that I was prompted to write this blog is I have tried to ring a local business on a couple of occasions and both times they failed to pick up and they have no answering machine, how annoying is that! This now potentially means that they are missing out on customers wanting to use their business because of course these customers will now use another business instead.
Phone answering skills are critical for businesses. The telephone is still most business's primary point of contact with customers. Remember, the way your company's phone is answered will form your customer's first impression of your business. I hope that these simple phone answering tips will be of interest, by following these you can demonstrate to callers that they're dealing with a winning business:
· If you either rely on an answer machine totally or as a back up to someone who normally answers the phone ensure that it is a type that can accept a personalised message. Whoever is calling you should be welcomed with a message that advises them of the name of the business that they are calling and with an invitation to leave a message and their contact phone number. Update your answering machine message as needed. For instance, if your business is going to be closed for a holiday, update your recorded answering machine message to say so and to say when your business will reopen
Remember effective management of you incoming phone calls is a way to win business and maintain a positive relationship with your customers.
Member since: 9th July 2012
Hello and welcome to thebestof Jersey blog, I hope that both locals and visitors to the island will become involved. Please let us know about local businesses that go that extra mile and about things...