Genuinely wanted to find the best solution for me and they seemed to really enjoy what they were doing which shows in the service.
In October 2019, Ian M said:
Neil provided exceptional service and a high level of patience with me - professional advice.
In October 2019, Mark A said:
Staff were very kind and helpful. They asked a lot of questions that were relevant to my test - very nice staff.
In October 2019, Christopher L said:
Dealt with quickly and efficiently as soon as I arrived. In and out quickly.
In October 2019, Jocelyn G said:
The expertise of the team - I feel that nothing was overlooked.
In October 2019, Janet said:
I informed them that I would like new glasses for my holiday so they put ‘urgent’ on them and I received them in time. Very impressed.
In October 2019, Barbara M said:
Everyone dealt with me in a professional way.
In October 2019, Ian V said:
Claudia was fantastic.
In October 2019, Carl B said:
The optician was extremely thorough and unusually clear in explaining at each step what she had found when investigating irritation in my left eye. It instilled confidence in the customer/ patient.
In October 2019, Anna H said:
Very helpful staff - thank you.
In October 2019, Margaret L said:
The staff, although extremely busy, didn’t rush anything through. Stewart assisted me in choosing my frames. He explained which ones sat well on the bridge of my nose etc. I felt very relaxed. Stewart was exceptionally helpful.
In October 2019, Sharon S said:
In October 2019, Gordon I said:
Most pleased with the speed of service and level of care.
In October 2019, Donna D said:
Excellent customer service.
In October 2019, Nicolas said:
It is difficult to fault the well oiled way in which the entire process is conducted.
In October 2019, Jacqueline G said:
Very pleased with the customer service - friendly and helpful.
In October 2019, Steven said:
Neil and Claudia were both excellent.
In October 2019, DB H said:
I do not think you can improve anything. Your staff are charming and very considerate. I am happy with the whole process.
In September 2019, Nikki H said:
The customer experience. They (the staff) were all very professional and a credit to you (Specsavers Opticians, Guernsey).
In September 2019, julie p said:
Could not have been happier. Thank you Lauren, Claudia and all the staff.
In September 2019, julia b said:
All went very smoothly.
In September 2019, June P said:
Most pleased with the patience and understanding of the staff.
In September 2019, Michael C said:
All staff were very helpful particularly the manager. Most pleased with the caring nature of all staff members.
In September 2019, Megan J said:
My experience and the service was good throughout because I had a staff member to help me all the time.