First off, I should say the hotel is spotless, well decorated and food is very good quality. I asked for a room on a high floor ahead of my stay and ended up in a room on the first floor overlooking the kitchens and was woken up early one morning. I feel that this could have been avoided if I was given a room on a high floor as requested, the hotel wasn't that busy. I asked to be moved and was shown another room on the first floor but the pub nearby was outside this room so this was no better and I stayed where I was. The staff were very friendly but not always accommodating and I expected better from a 5 star hotel. It is a nice hotel and with the right room my stay would have been better so would probably stay again

Stayed three days. The team are professional, well trained and all smile? What a nice change!
The restaurant staff are led by one of the most professional, enthusiastic gentlemen that we have encountered in our travels. We informed the manager of our opinion too. Thank you Alessandro.
Top quality hotel with excellent cuisine and an outstanding team.
Well done OGH team

We came for indian night, expecting a taste sensation and knowing the hotel is 5 star our expectations were probably too high. The positioning of our table by the room thermostat. Without asking the waitress leaned over meaning i had to lean forward over the table so she could turn down the heating. This should never have happened. Our food sadly not the taste sensation we expected. The starters were dry and semi warm. The main seemed a bit bland. we didn’t finish any of our courses. The waiter offered us someone else’s meal and i feel if you want an Indian meal theres another restaurant on the island which can give a better service and taste. Sorry i so wanted this to be amazing

First class hotel, nothing was too much trouble. All the staff were excellent, especially in the restaurant, Alessandra & Byron were outstanding and the food was 5 star. I can’t recommend it enough and will definitely be coming back.

An elegant hotel with exceptional staff. From the moment we arrived we felt looked after. I would like to specifically mention Byron and Alessandro in the restaurant. Super efficient , friendly and exceptionally welcoming. These two stood out as being passionate about what they do. I hope they are still there when I return. Overall a fabulous hotel with fabulous staff, nothing was too much trouble. Thank you OGH ….. you have got it right.

This was our third visit this year and Siya remembered us each time from our previous visits and always welcomed us back with the same friendly service. The food is great and the hotel is well appointed. We have enjoyed a lunch, breakfast, spa day, and high tea this year and we can recommend them all. Thank you for the excellent service, Siya!

We have stayed at the hotel several times over the years, the last previous time being only a few months ago. This is an elegant hotel, well-furnished and comfortable. Our room was very good indeed and excellently equipped. A couple of maintenance issues had to be addressed but these were not serious. We had a view over the outdoor swimming pool and although the loungers around the pool had cushions laid on them and towels laid out, the pool area could not be used and there seemed to be an air of secrecy as to why this was, throughout our stay. Breakfasts have always been a high spot, but this time, there were a lot more customers and the staff, some clearly under trained, created long delays; some staff were seemingly brought in from the sister hotel which was not yet open for the season. On one occasion, a young man traipsed us around the dining room trying to find a table which was properly laid, and we ended up at his fourth choice" where we had no cups and saucers, butter or marmalades and we struggled to get these omissions rectified plus we were in a long queue for hot food to arrive; we were conscious too of other guests commenting about their perceptions. Also, the hotel has introduced this year a service charge of £10 per day, which we told was voluntary, and we also had a 12.5% service charge added to the bill for dinner on the only night when we ate in the hotel in the evening. We have travelled the world and not come across voluntary service charges added to hotel accounts in this way.

We have just returned from staying 3 nights at this fabulous hotel, we enjoyed a truly 5* experience from the moment we arrived until the moment we left! The hotel and grounds are very well kept and our room was super comfortable. We came with our little dog Woody and he was very well looked after too! The staff were the icing on the cake, they were without exception the best staff we’ve ever encountered in a hotel, friendly, helpful and seemed genuinely happy in their jobs, nothing was too much trouble. We are returning in November and we simply cannot wait! Then, you OGH.

We are four friends just returning from a 4 night break in Guernsey and we are so glad we chose The Old Government House Hotel for our accommodation.
We wanted to celebrate 2 birthdays and we could not have been more spoiled and well looked after. Our Queen rooms were lovely, the Brasserie Restaurant served exquisite food at dinner as well as wonderful breakfasts. We even had a cake and lovely card sent to our rooms. We enjoyed a wonderful afternoon tea and the whole experience was delightful. This is a really luxurious hotel with staff who go out of their way to look after you and make your stay enjoyable. A huge thank you and we loved it in Guernsey. We would love to come back!

Wow what can I say this is without doubt a fantastic hotel. You pay for what you get and it’s well worth it. A daily service charge is value for money. The cuisine is absolutely brilliant and the daily breakfast is hard to surpass. The staff , especially Usla.and Alixandrio at breakfast fantastic hosts.10 out of 10

First visit to this hotel and Guernsey. Amazing staff throughout as nothing is too much trouble.
We had booked this as an offer via a TA which included a meal in the Brasserie & one in The Governor's curry room. The meals were OK. At no point were we made aware that there was a limit to the cost of our meal deal in the Brasserie. It was only when I queried the bill that I was told if it was above £30 per person then had to pay the difference!
At breakfast, hubby ordered cooked food and on each occasion it was just warm. One morning, he sent it back twice as they brought the wrong order and when it was right, it wasn't hot enough. The few times I had a cooked breakfast it was OK but the omelette was steaming!
Based on our experience, would definitely question the 5* rating as the food lets it down.

Stayed here for five nights celebrating a big birthday!
A beautiful hotel, in a great location. The food was excellent, especially the breakfasts. Staff were all very helpful and friendly. The beds were very comfortable and the room was spotless. Our only criticism is the wardrobe door (with cupboard space and the safe) couldn’t open fully as it opened into the bedside table so made it awkward to use. I would stay again, but a different room, we had Queen room.

Lovely lunch excellent service as normal lovely decor what’s not too like nice menu wether you want sandwiches too something more substantial caters for all

Visited many times never disappointed the service is always the same high with professional way

Superb customer service, nothing was too much trouble. Best hotel breakfast we have ever had-so much choice and well cooked to order. We celebrated our wedding anniversary and they reserved the table we chose in the Brasserie for dinner. When we returned to our room there was a card, a plate decorated with chocolate, two dipped strawberries and a chocolate brownie, such a lovely gesture. The bedroom and bathroom were spotlessly clean and serviced daily. One slight niggle was the safe which was on the top shelf at the back of the wardrobe and we needed to stand on a chair to access it and the space between bed and wardrobe was hardly wide enough to squeeze the chair in. Perhaps a step stool kept in the wardrobe would be useful, perhaps we should have asked for one. There was a wedding on whilst we were there but there was no disruption or noise disturbance, it is a very quiet hotel. Highly recommended.

A wonderful hotel ! We stayed for 4 nights and it was truly fabulous! Hotel itself is gorgeous - the bed was so comfy - amazing pillows! Luxury linens and towels. Food was fab. I loved the breakfasts. Lots of delicious fresh fruits - you can go healthy or have full English. Lots of choices for different cooked breakfasts etc. afternoon tea was super too. The staff are soo lovely. Every one of them were just so friendly and helpful. If you are lucky enough to get the coconut ice as part of the turn down service - you will want more ! The best I’ve ever had! Thank you to the staff for an amazing break !

Went for a spa day, it was so welcoming and really relaxing

An amazing four day stay, the hotel is truly beautiful. Our room was spacious and extremely comfortable, with a fabulous huge bed and high quality linen.
However the best thing about this hotel is the staff, such lovely people, absolutely nothing is too much trouble, they all made our stay very special, special thanks to Steve (concierge) for going above and beyond. We can’t wait to return and are planning a trip back as soon as we possibly can .

Afternoon tea at the OGH was amazing. A special treat not to be missed on any trip to Guernsey.

This is an established grand hotel with historic flair. However, be warned that it is not a five star hotel by any reasonable international standard. The rooms, restaurant and common areas in particular are in desperate need of some refurbishment and modernisation. The pricetag is mainly warranted by the fact that there is little competition on the island. That being said, the staff were all outstandingly helpful and polite, and the overall experience we had was a pleasant one.

We really enjoyed our stay at the OGH.
What made it for us was the brilliant staff who couldn't have been more helpful or accommodating, particularly as we spring a request for a small wedding on them, all very last minute. However, it all went very smoothly and our thanks go to two of the managemnt team Karl and Olivia, who we 'borrowed' as witnesses.
Following our marriage, our afternoon tea was also very pleasant.
The hotel is perhaps a little old school in its vibe and decor, which may not be to everyones taste. We did have a minor issue with our room, but that was quickly and efficiently resolved.
We look forward to returning for a future anniversary.

Top class service and gluten free food

We had a lovely reception on arrival and during our stay Alessandro and Tsya were exceptionally attentive. The food was delicious. The bedroom overlooked a noisy air vent, lacked a fridge, shower cap , poor very small out of date shower with no hand rail and very little room to negotiate the wardrobe without knocking your feet!

This centrally placed hotel is perfect for getting out and about in Guernsey. Whether it be a stroll round St Peter Port, catching the boat to the outlying islands or the bus station.
Special mention must be made to Jaro, the concierge, who is more than happy to plan the day for you, organise and book your tickets for boat trips and generally helping to make your stay perfect. We would also like to mention Phil on reception and her waiter husband from Durban, waiter Ivo from Bulgaria, Head waiters Alesandro from Sardinia, and Tony.

Spent four nights at OGH and loved it. We were one of three couples who got the same minibus from the airport and so were checking in at the same time. The duty manager - who was fabulous throughout our stay - saw us waiting to check in and brought us each a glass of prosecco. We arrived at lunch time and our room wasn't quite ready, and we went to grab some lunch whilst we waited. That quickly became a three course lunch, which was delicious. As well as the impressive a la carte menu, the "winter warmer" menu was great, and meant a very reasonably priced and delicious two or three courses.

Breakfast was a real highlight of the hotel, with choices from a range of cooked options in addition to a continental selection. The pastries were just wonderful.

The room was spacious and comfortable and the bed was huge. The bathroom was also a good size, with a good shower and a separate, good sized bath.

It felt like nothing was too much effort for us, and all the staff seemed to know and remember our names, and asked about our stay. We checked out booking a hire car online, meantioned in passing to the duty manager that we were going to head to the airport to pick up a hire car, and in a couple of minutes he arranged for a car from the same company to be brought to the hotel and to be picked up afterwards, that cost less than what we could see online, and was there for us in uner an hour. There were lots of little incidents like that which made the whole stay feel special.

Worth noting that the on site spa is run separately to the hotel. Unfortunately we didn't get a chance to try the spa, we tried to book a few times and the spa team weren't available when we tried to book, and when we eventually managed to find them, there was no availability left, so we had to miss out on the spa facilities.

There are a few comments on here about the service, but we found it excellent throughout. Things moved at the speed you might expect in Guernsey, and the service was friendly over formal. It was felt absolutely perfect for us and we really enjoyed it. There were plenty of guests at the hotel who were there for business, but for us, who were relaxing and on holiday, the pace of life in hotel was exactly what we wanted.

I would have no hesitation in going back to OGH and staying there again, and in fact, would positively plan to go back to Guernsey to stay in the hotel, we enjoyed it so much.

I was going to mention a couple of members of staff who were particuarly helpful, but it would be like a roll call of everyone who was working there. We felt like we knew several of them personally by the time we left, through very friendly and natural conversation. The team there made such a positive difference to what was already a great stay.

Best hotel I've stayed in for ages.

The ambience of the hotel may be 5 star but unfortunately it is let down by service standards. We tried to check in on a Saturday afternoon and there was only one receptionist on duty and she seemed engaged in selling vouchers to a non-resident. We had to wait some 20 mins which was a poor start, although to be fair we were offered a glass of bubbly.
However, the worse point was the room housekeeping service. We had to telephone the "service", contact reception, or catch the women, every day of our 4 night visit. First, they took linen away and did not replace them - we had hand towels, face cloths missing, the service tray [biscuits, milk sachets etc] was often not topped up. The worst experience was the penultimate day when our room had not been serviced by 4pm despite asking reception for it to be carried out at 2pm. I found the staff along the corridor and they came. One did the bathroom, collected used linen and left, whilst the other did the beds. Just as she was leaving I found no hand towels or face cloths, nor ANY toilet paper had been left. This was corrected. In the evening as we returned just after turn-down, we found the used [once] facecloths had gone and not been replaced. The maid said they had no spares left - why then remove the wet ones which we had only received four hours earlier. I asked her to search & return with missing items which she did eventually do.
Sorry, this a ramble but really not the service to be offered in a 5 star establishment. The management have much to do here in training.