First thing to say is the staff are, almost without exception, terrific. My 3 rating is about the state of what claims to be a 5 star hotel. This is an old-fashioned hotel that is showing its age. We stayed in a seaview room with balcony. Seaview was there, but also view of a large flat roof. The room itself we found noisy - banging doors, one night a dog barking in the next door room. Around the hotel some carpets look worn; looking around the main restaurant, sills were dirty, the underside of chairs covered in dust. For a 5 star hotel today they may qualify on facilities but not on attention to detail and the right level of facilities cleaning and maintenance.

Excellent …. Untill they had an event. Service suspended.

This is the only 5 star rated hotel on Guernsey. It is well deserved, as the location is great (in the
middle of town), the views over the harbour are amazing, the rooms are very comfortable, the food is exceptional but above all, the staff are superb! Nothing is too much trouble for them! Always smiling and very helpful!

We love this hotel. Although we had pre-
booked to stay in another hotel in St Peter Port, this was our go to place every evening. The Staff greeted us like old friends , especially Ryan the barman and the Piano player . The ambience was warm and friendly. Next time we come to Guernsey we will definitely book to stay here. Thank you all at Old Govt House hotel for helping to make our visit to the beautiful island of Guernsey so memorable

Lovely old hotel , packed with history and in a great location.
Food on the first night was really good but a little pricey , breakfast was also good on the first morning , however breakfast on the second morning was very much not up to standard , when the waitress removed my half eaten plate she asked if it was good , I replied just OK , and she smiled and removed my plate , was she listening , I don't think so . apart from that the staff were really professional , almost faultless . Room was ok , but very small but everything we needed

From start to finish of your stay you will be treated the most delightful welcome and excellent service levels

If you are travelling with a car the valet service will park it for you in their hotel car park

Your car is available to you through out the day on request from reception by the valet service. No charge is applied for this service.

Rooms are tastefully decorated in the style that you would expect from a five star establishment

The hotel is situated on a hillside from which you can view excellent views over St Peter Port

The hotel has various restaurants and bars to choose from. the Brasserie offers daily meal service from breakfast until including a dinner service in the evening. The hotel also has an Indian restaurant which has a usual six tables in a small cosy room. Booking a table is advised as the food is prepared and served to a highly desirable taste sensation.

To sum up if you are looking for something special and exceptional service look no further.

A special mention from myself and I go out to an excellent member of the restaurant team. Pamela is an asset to this hotel. She has a great talent of delivering a great customer service. She was a delight to speak with and deserves a mention.

We had a superb stay at the Old Government Hotel and a special THANK YOU to Kris for all your help and organisation before we'd even arrived!
The service we received from every member of staff throughout our stay was the best we’ve ever experienced. They couldn't do enough for you and were so friendly and kind.

Breakfast was incredible, such a fantastic array of hot and cold food, either cooked to order or buffet style continental breakfast.

Our room - on the second floor - was massive and so quiet. The bed was also huge, and SO comfy! We slept really well and nice to have a 'pillow menu'!
And such a selection of teas, coffees and hot chocolate in the room. They have UHT milk as standard, but you can call room service to have fresh milk.

Of course, we just HAD to test out the (heated) swimming pool. It was just perfect. We would have liked to have tried the whirlpools, but they were closed for cleaning.
The hotel is in a central location, it takes about 3 minutes to walk into the High Street (downhill)! A bit more legwork required to get back to the hotel, quite a few steep roads to get back!

I spotted a brilliant Travelzoo offer at this fabulous hotel, this is somewhere I had wanted to visit for SO long. As part of the deal, we enjoyed the two delicious meals in the hotel, one in the Brasserie restaurant, and the other in the Curry House.
Just a word of warning - We were a little surprised at the drinks bill plus service charge and also when we checked out, there was a £10.00 per night for the room on the invoice.
We weren't offered tap water when dining in the Curry House on our first night, but thought paying £6.00 for a bottle of still water was a little steep (the same bottles of water are handed out free in your room).
I do appreciate we could have refused the service charge but feel it may have seemed a bit rude. Especially as the service and our stay was so amazing.
I just wanted to mention it in case others are contemplating taking advantage of the Travelzoo deal, just be prepared to spend a little more. The additional costs probably added an additional £65.00-£75.00 on the overall holiday.

However, we had a fantastic stay and we would love to visit again.

Fabulous hotel, you'll not go wrong staying here and you will definitely get the 5 star treatment. Food is excellent as are all the staff. Really enjoyed our stay.

Very nice Hotel with excellent facilities and in a great location, all of the staff were friendly and made us feel very welcome, the breakfast was top notch.

Remarkable welcome and attention from Kris who contributed to our excellent stay at the old government house hotel. Very nice setting, lots of charm.

Thank you for this exceptional welcome thank you to Roberto Thank you for the service at the restaurant which is delicious Thank you pamela
Thank you for the quality of the rooms
Thank you for the quality of the bedding
It has become so rare such a level of service
The hotel is very well placed and the view is beautiful

Beautiful hotel with old world charm. Some excellent members of staff but on occasions we had to wait a long time for service. Two nights running we had 45 minute wait for drinks before dinner. It may be because the start of the season so new staff, but with £10 per day extra tip per room plus service charge for food and drinks it did fall short on several occasions including forgetting towels in the room, replacing water with already opened bottles and getting a couple of orders wrong on food. Nothing that couldn't be easily resolved but with the additional service charges it felt like they set themselves up for exemplary service which sometimes fell short.
Central location with lovely views though be warned it's up one of the many steep hills so those struggling with mobility might find access hard at times.

Perfect location for our 1st trip to guernsey. The old Government house hotel was everything we wished for lovely room , great facilities, amazing staff and excellent food .
Definitely one to visit again nothing was too much trouble for the staff

Our room was very luxurious and spacious beautifully furnished as was the rest of the hotel

Weather was very good to and the sightseeing was easy to arrange , lots of history to explore

We were a group of friends of 12 people and we had a wonderful stay. The welcome was very warm, thanks to the team, Roberto who did everything to help us throughout the stay, Pamela smiling and the whole team caring! The setting of the hotel is absolutely charming. I recommend

I recently had the absolute pleasure of spending my Easter holiday at the Old Government House Hotel in Guernsey, and honestly, where do I even begin?

From the moment you arrive, you are wrapped in the warmest welcome imaginable. The hotel exudes a timeless opulence and splendour that instantly transports you to a more elegant era—yet everything feels fresh, vibrant, and full of life.

As the island’s only five-star hotel, it has achieved this status for a very good reason. Every detail reflects quality, care, and a genuine commitment to excellence. If you are accustomed to five-star hotels, your expectations will not only be met but exceeded. And if you’ve never experienced a five-star stay before, this is the perfect place to begin—you will be truly blown away by just how welcoming and special it feels.

The staff are simply sensational. Every interaction feels genuine, thoughtful, and delivered with care. There’s a real sense of pride and team spirit running throughout the hotel, clearly inspired by the very inspirational leadership. It’s rare to see such consistency in service, and it makes all the difference. Many of the team members bring an added warmth and richness to the experience, contributing to a wonderfully welcoming and distinctive atmosphere.

The dining experiences are, quite simply, exceptional. Afternoon tea was an absolute highlight—elegant, indulgent, and beautifully presented. Each meal we enjoyed was crafted with love and attention to detail, easily among the finest food you’re likely to taste.

A special mention must go to the sensational curry restaurant. The flavours were extraordinary, with dishes created from specially selected spices that delivered something truly unique. If you’ve never tried an African-inspired curry before, now is the time—this was a culinary experience to remember. The décor adds to the magic, with a striking and immersive theme that brings a real sense of theatre and adventure to the evening.

What really stands out is the atmosphere. Whether you’re a local islander looking for the perfect staycation or travelling from further afield, this hotel offers something incredibly special. It’s not just a place to stay—it’s an experience that lifts your spirits and leaves you feeling genuinely better about the world.

After staying at the Old Government House Hotel, I can wholeheartedly say: it really is that good. I cannot recommend it highly enough.

This hotel is very good and the service from the staff is second to none. The food was amazing apert from the hung curd I had to try it but I would pick something else. The room was great clean spacious and we had everything we needed. On one day they did forget to clean the room and replace the coffee and biscuits but it was resolved when we went to reception. Go early for breakfast on one day it was very buisy and we used an overflow area, these table are too small and too low you can't get your legs under the table so to eat is very difficult. The louge area is great for a paper read after breakfast on some people used this for creamed teas.

The Old Government House & Spa is a five-star palace of indulgence disguised as a hotel. Walking in feels like you’ve accidentally wandered onto a royal movie set, complete with chandeliers that could signal passing ships if they wanted to.
The spa is next-level relaxing—so relaxing that I briefly considered canceling all my future plans just to live there permanently. Treatments are divine, and the staff have the magical ability to make you feel like a VIP even if your last “luxury” was a slightly fancy takeaway.
Rooms are gorgeous, with beds so comfy they should come with a warning: may cause extended napping and existential questioning of normal life. Dining is equally spectacular; every bite tastes like it’s been blessed by a chef with a PhD in Deliciousness.
Overall, The Old Government House & Spa earns five stars and a standing ovation. Come for the luxury, stay for the bliss, leave only when your muscles and soul approve.

A recent four night stay. Hotel was lovely. Staff were exceptionally good; both helpful and informative. In particular dining room & reception staff were to be commended. Despite an upgrade our room was particularly small. We would visit again. Thank you.

Staff are lovely

An amazing experience at the Old Government Hotel. It certainly lived up to its reputation. We were surprised to be upgraded to a sea view Queen room and the service from every member of staff was the best we’ve ever experienced. Breakfast was exceptional and by far the best we have experienced. Valet service for the car was pure luxury.
Huge thanks to all the team.
I would just comment that we are probably on a tighter budget than most and jumped at a Travelzoo offer at this fabulous hotel. Making sure we stuck to budget, we enjoyed the two wonderful meals within the deal but was a little shocked at the drinks bill plus service charge and also the checking out system of adding £10 per night for the room. Table water wasn’t offered and we are not used to paying £6 for a bottle of still water. I appreciate we could have refused the service charge but it would have seemed very rude to do so, after the wonderful service and experience we had. I only mention it in case others are in a similar position and take advantage of the travelzoo deal. The additional costs probably added an additional £60-£70 on the overall holiday. However, taking this into account, we will never forget the wonderful time we had and only raise this in case others need to take the additional expense into their costings for the travel zoo deal.

I can't praise the OGH highly enough. We found the the hotel to be perfect in every way and it far exceeded our expectations. The room was beautifully furnished, comfortable and spotlessly clean and the special cakes/decorated plates that were made for my husband's birthday and retirement celebrations were a lovely surprise for him. The food was delicious, especially the extensive breakfast. We also enjoyed using the beautiful spa. But what made our stay extra special was the outstanding service we received from every single member of staff. They were extremely polite and friendly and we were surprised they even recognised us and addressed us by name when they saw us. Nothing was ever too much trouble for them and they made us feel like royalty for a few days :) Particular thanks go to Andrew, The General Manager, who came down to welcome us and made sure our requests were carried out. They have a very good team working there with highly qualified skills and they are a credit to the hotel. They made my husband's special occasion one we will never forget and we hope to return one day.

This hotel boasts it is the only 5 star hotel in Guernsey. The food is inded good and the staff (most of whom seem to be South African) are helpful and friendly. The room we had (an upgrade to get a king size bed) was pathetically small and we struggled to find space to get our two suitcases open. Heaven alone knows what the 'standard' room size is. Great location near the centre of town and valet parking (but allow 15 minutes for them to retrieve your car).

This is a lovely hotel.
We were greeted with a glass of prosecco and advised we had been upgraded to a King room.
The food was excellent we ate in The Brasserie and the Curry room both meals were first class.
The breakfast had an unbelievable choice and everything was delicious.
The staff throughout were courteous and helpful
I would definately recommend this hotel and hope to return.

Wow what a stay from the moment we entered the hotel until the moment we left there has not been one person who did not make us feel welcome appreciated and valued your staff truly are a credit to you and your business

I haven’t unfortunately managed to remember everyone we came into contact with so I will just add the specific names of Sindi & kris on reception
Josh & Roberto
Pamela and so many others in the restaurants and bars

I honestly wish I had written everybody’s name down because our heartfelt thanks go out to them all for making our stay so very memorable

I hope you pass these thoughts onto your staff who as I’ve stated truly are a credit to you

The OGH is an exceptional hotel experience with superb staff that pay attention to details! Prior to arrival I completed a preference survey & staff accommodated everything beyond expectations! Kris knew us the moment we checked in & Roberto gave us pro travel tips (we will be reaching out)! Jeffery is a master bartender & made us feel at home. Zama took care of us during on of the best Indian meals ever! Our room was beautifully appointed with a spectacular view of the water & oh my the bathroom! A true luxury experience. Before we left Kris gave us a copy of our favorite movie- The Gurnsey Potato Peel Soc!