Old Government House Hotel & Spa
Latest Reviews
We've visited this hotel previously but were prevented for a while due to the pandemic. This was our first getaway since things have improved and we really needed a break. We knew we would get the best service at the OGH, as we have visited a few Red Carnation hotels and love the brand, and we weren't disappointed. The hotel's reception area has been remodelled since we were last there and it is a great improvement. The staff are unfailingly helpful, friendly and nothing is too much trouble. Breakfasts are wonderful. Rooms are comfortable, as are beds and the most wonderful pillows. We had a medical issue at the end of our stay and no one could have done more to help us resolve the issue. So grateful and appreciative to all staff members. Thank you.
Source: tripadvisor.co.uk
My wife and I stayed at the OGH for a week from 14th May as an early celebration of our 25th wedding anniversary and notified them of that fact expecting perhaps a bottle of fizz in the room
However when we arrived we found out that we had been upgraded to a sea view room with a balcony which was amazing as well as that bottle of fizz and that got the holiday off to an incredible start.
Throughout our stay we were treated to wonderful service from all the staff; nothing was too much trouble from parking the car for us to dealing immediately with a couple of minor issues. We ate breakfast at the hotel every day as well as dining there on three occasions and the food was consistently excellent.
I must give a special mention to Siya, one of the Brasserie staff who was always chatty and cheerful and Jaro whose customer service skills were exceptional.
The hotel is simply lovely and the good old fashioned service really helped us to recharge and enjoy our stay. We can’t recommend it enough!
However when we arrived we found out that we had been upgraded to a sea view room with a balcony which was amazing as well as that bottle of fizz and that got the holiday off to an incredible start.
Throughout our stay we were treated to wonderful service from all the staff; nothing was too much trouble from parking the car for us to dealing immediately with a couple of minor issues. We ate breakfast at the hotel every day as well as dining there on three occasions and the food was consistently excellent.
I must give a special mention to Siya, one of the Brasserie staff who was always chatty and cheerful and Jaro whose customer service skills were exceptional.
The hotel is simply lovely and the good old fashioned service really helped us to recharge and enjoy our stay. We can’t recommend it enough!
Source: tripadvisor.co.uk
My partner and I have just spent 4 nights at OGH. From the moment we arrived till the point of check out we received superb service, we were made to feel very special. All the staff worked as a professional, friendly and experienced team. Alessandro, Wynn, Siya, Frederick and everyone else - thank you. The choice of breakfasts is amazing and delicious. We had dinner in the brasserie - really good food, beautiful presentation. The rooms were serviced twice per day. There is a spa, gym and outdoor pool.
I would definitely stay here again
I would definitely stay here again
Source: tripadvisor.co.uk
Top hotel used by business and private users. Also has massage and saunas etc.
Source: google.com
First off, I should say the hotel is spotless, well decorated and food is very good quality. I asked for a room on a high floor ahead of my stay and ended up in a room on the first floor overlooking the kitchens and was woken up early one morning. I feel that this could have been avoided if I was given a room on a high floor as requested, the hotel wasn't that busy. I asked to be moved and was shown another room on the first floor but the pub nearby was outside this room so this was no better and I stayed where I was. The staff were very friendly but not always accommodating and I expected better from a 5 star hotel. It is a nice hotel and with the right room my stay would have been better so would probably stay again
Source: tripadvisor.co.uk
Stayed three days. The team are professional, well trained and all smile? What a nice change!
The restaurant staff are led by one of the most professional, enthusiastic gentlemen that we have encountered in our travels. We informed the manager of our opinion too. Thank you Alessandro.
Top quality hotel with excellent cuisine and an outstanding team.
Well done OGH team
The restaurant staff are led by one of the most professional, enthusiastic gentlemen that we have encountered in our travels. We informed the manager of our opinion too. Thank you Alessandro.
Top quality hotel with excellent cuisine and an outstanding team.
Well done OGH team
Source: tripadvisor.co.uk
We came for indian night, expecting a taste sensation and knowing the hotel is 5 star our expectations were probably too high. The positioning of our table by the room thermostat. Without asking the waitress leaned over meaning i had to lean forward over the table so she could turn down the heating. This should never have happened. Our food sadly not the taste sensation we expected. The starters were dry and semi warm. The main seemed a bit bland. we didn’t finish any of our courses. The waiter offered us someone else’s meal and i feel if you want an Indian meal theres another restaurant on the island which can give a better service and taste. Sorry i so wanted this to be amazing
Source: tripadvisor.co.uk
First class hotel, nothing was too much trouble. All the staff were excellent, especially in the restaurant, Alessandra & Byron were outstanding and the food was 5 star. I can’t recommend it enough and will definitely be coming back.
Source: tripadvisor.co.uk
An elegant hotel with exceptional staff. From the moment we arrived we felt looked after. I would like to specifically mention Byron and Alessandro in the restaurant. Super efficient , friendly and exceptionally welcoming. These two stood out as being passionate about what they do. I hope they are still there when I return. Overall a fabulous hotel with fabulous staff, nothing was too much trouble. Thank you OGH ….. you have got it right.
Source: tripadvisor.co.uk
This was our third visit this year and Siya remembered us each time from our previous visits and always welcomed us back with the same friendly service. The food is great and the hotel is well appointed. We have enjoyed a lunch, breakfast, spa day, and high tea this year and we can recommend them all. Thank you for the excellent service, Siya!
Source: tripadvisor.co.uk
We have stayed at the hotel several times over the years, the last previous time being only a few months ago. This is an elegant hotel, well-furnished and comfortable. Our room was very good indeed and excellently equipped. A couple of maintenance issues had to be addressed but these were not serious. We had a view over the outdoor swimming pool and although the loungers around the pool had cushions laid on them and towels laid out, the pool area could not be used and there seemed to be an air of secrecy as to why this was, throughout our stay. Breakfasts have always been a high spot, but this time, there were a lot more customers and the staff, some clearly under trained, created long delays; some staff were seemingly brought in from the sister hotel which was not yet open for the season. On one occasion, a young man traipsed us around the dining room trying to find a table which was properly laid, and we ended up at his fourth choice" where we had no cups and saucers, butter or marmalades and we struggled to get these omissions rectified plus we were in a long queue for hot food to arrive; we were conscious too of other guests commenting about their perceptions. Also, the hotel has introduced this year a service charge of £10 per day, which we told was voluntary, and we also had a 12.5% service charge added to the bill for dinner on the only night when we ate in the hotel in the evening. We have travelled the world and not come across voluntary service charges added to hotel accounts in this way.
Source: tripadvisor.co.uk
We have just returned from staying 3 nights at this fabulous hotel, we enjoyed a truly 5* experience from the moment we arrived until the moment we left! The hotel and grounds are very well kept and our room was super comfortable. We came with our little dog Woody and he was very well looked after too! The staff were the icing on the cake, they were without exception the best staff we’ve ever encountered in a hotel, friendly, helpful and seemed genuinely happy in their jobs, nothing was too much trouble. We are returning in November and we simply cannot wait! Then, you OGH.
Source: tripadvisor.co.uk
We are four friends just returning from a 4 night break in Guernsey and we are so glad we chose The Old Government House Hotel for our accommodation.
We wanted to celebrate 2 birthdays and we could not have been more spoiled and well looked after. Our Queen rooms were lovely, the Brasserie Restaurant served exquisite food at dinner as well as wonderful breakfasts. We even had a cake and lovely card sent to our rooms. We enjoyed a wonderful afternoon tea and the whole experience was delightful. This is a really luxurious hotel with staff who go out of their way to look after you and make your stay enjoyable. A huge thank you and we loved it in Guernsey. We would love to come back!
We wanted to celebrate 2 birthdays and we could not have been more spoiled and well looked after. Our Queen rooms were lovely, the Brasserie Restaurant served exquisite food at dinner as well as wonderful breakfasts. We even had a cake and lovely card sent to our rooms. We enjoyed a wonderful afternoon tea and the whole experience was delightful. This is a really luxurious hotel with staff who go out of their way to look after you and make your stay enjoyable. A huge thank you and we loved it in Guernsey. We would love to come back!
Source: tripadvisor.co.uk
Wow what can I say this is without doubt a fantastic hotel. You pay for what you get and it’s well worth it. A daily service charge is value for money. The cuisine is absolutely brilliant and the daily breakfast is hard to surpass. The staff , especially Usla.and Alixandrio at breakfast fantastic hosts.10 out of 10
Source: tripadvisor.co.uk
First visit to this hotel and Guernsey. Amazing staff throughout as nothing is too much trouble.
We had booked this as an offer via a TA which included a meal in the Brasserie & one in The Governor's curry room. The meals were OK. At no point were we made aware that there was a limit to the cost of our meal deal in the Brasserie. It was only when I queried the bill that I was told if it was above £30 per person then had to pay the difference!
At breakfast, hubby ordered cooked food and on each occasion it was just warm. One morning, he sent it back twice as they brought the wrong order and when it was right, it wasn't hot enough. The few times I had a cooked breakfast it was OK but the omelette was steaming!
Based on our experience, would definitely question the 5* rating as the food lets it down.
We had booked this as an offer via a TA which included a meal in the Brasserie & one in The Governor's curry room. The meals were OK. At no point were we made aware that there was a limit to the cost of our meal deal in the Brasserie. It was only when I queried the bill that I was told if it was above £30 per person then had to pay the difference!
At breakfast, hubby ordered cooked food and on each occasion it was just warm. One morning, he sent it back twice as they brought the wrong order and when it was right, it wasn't hot enough. The few times I had a cooked breakfast it was OK but the omelette was steaming!
Based on our experience, would definitely question the 5* rating as the food lets it down.
Source: google.com
Stayed here for five nights celebrating a big birthday!
A beautiful hotel, in a great location. The food was excellent, especially the breakfasts. Staff were all very helpful and friendly. The beds were very comfortable and the room was spotless. Our only criticism is the wardrobe door (with cupboard space and the safe) couldn’t open fully as it opened into the bedside table so made it awkward to use. I would stay again, but a different room, we had Queen room.
A beautiful hotel, in a great location. The food was excellent, especially the breakfasts. Staff were all very helpful and friendly. The beds were very comfortable and the room was spotless. Our only criticism is the wardrobe door (with cupboard space and the safe) couldn’t open fully as it opened into the bedside table so made it awkward to use. I would stay again, but a different room, we had Queen room.
Source: tripadvisor.co.uk
Lovely lunch excellent service as normal lovely decor what’s not too like nice menu wether you want sandwiches too something more substantial caters for all
Visited many times never disappointed the service is always the same high with professional way
Visited many times never disappointed the service is always the same high with professional way
Source: tripadvisor.co.uk
Superb customer service, nothing was too much trouble. Best hotel breakfast we have ever had-so much choice and well cooked to order. We celebrated our wedding anniversary and they reserved the table we chose in the Brasserie for dinner. When we returned to our room there was a card, a plate decorated with chocolate, two dipped strawberries and a chocolate brownie, such a lovely gesture. The bedroom and bathroom were spotlessly clean and serviced daily. One slight niggle was the safe which was on the top shelf at the back of the wardrobe and we needed to stand on a chair to access it and the space between bed and wardrobe was hardly wide enough to squeeze the chair in. Perhaps a step stool kept in the wardrobe would be useful, perhaps we should have asked for one. There was a wedding on whilst we were there but there was no disruption or noise disturbance, it is a very quiet hotel. Highly recommended.
Source: google.com
A wonderful hotel ! We stayed for 4 nights and it was truly fabulous! Hotel itself is gorgeous - the bed was so comfy - amazing pillows! Luxury linens and towels. Food was fab. I loved the breakfasts. Lots of delicious fresh fruits - you can go healthy or have full English. Lots of choices for different cooked breakfasts etc. afternoon tea was super too. The staff are soo lovely. Every one of them were just so friendly and helpful. If you are lucky enough to get the coconut ice as part of the turn down service - you will want more ! The best I’ve ever had! Thank you to the staff for an amazing break !
Source: tripadvisor.co.uk
Went for a spa day, it was so welcoming and really relaxing
Source: google.com
An amazing four day stay, the hotel is truly beautiful. Our room was spacious and extremely comfortable, with a fabulous huge bed and high quality linen.
However the best thing about this hotel is the staff, such lovely people, absolutely nothing is too much trouble, they all made our stay very special, special thanks to Steve (concierge) for going above and beyond. We can’t wait to return and are planning a trip back as soon as we possibly can .
However the best thing about this hotel is the staff, such lovely people, absolutely nothing is too much trouble, they all made our stay very special, special thanks to Steve (concierge) for going above and beyond. We can’t wait to return and are planning a trip back as soon as we possibly can .
Source: tripadvisor.co.uk
Afternoon tea at the OGH was amazing. A special treat not to be missed on any trip to Guernsey.
Source: google.com
This is an established grand hotel with historic flair. However, be warned that it is not a five star hotel by any reasonable international standard. The rooms, restaurant and common areas in particular are in desperate need of some refurbishment and modernisation. The pricetag is mainly warranted by the fact that there is little competition on the island. That being said, the staff were all outstandingly helpful and polite, and the overall experience we had was a pleasant one.
Source: google.com
We really enjoyed our stay at the OGH.
What made it for us was the brilliant staff who couldn't have been more helpful or accommodating, particularly as we spring a request for a small wedding on them, all very last minute. However, it all went very smoothly and our thanks go to two of the managemnt team Karl and Olivia, who we 'borrowed' as witnesses.
Following our marriage, our afternoon tea was also very pleasant.
The hotel is perhaps a little old school in its vibe and decor, which may not be to everyones taste. We did have a minor issue with our room, but that was quickly and efficiently resolved.
We look forward to returning for a future anniversary.
What made it for us was the brilliant staff who couldn't have been more helpful or accommodating, particularly as we spring a request for a small wedding on them, all very last minute. However, it all went very smoothly and our thanks go to two of the managemnt team Karl and Olivia, who we 'borrowed' as witnesses.
Following our marriage, our afternoon tea was also very pleasant.
The hotel is perhaps a little old school in its vibe and decor, which may not be to everyones taste. We did have a minor issue with our room, but that was quickly and efficiently resolved.
We look forward to returning for a future anniversary.
Source: tripadvisor.co.uk
Top class service and gluten free food
Source: google.com
