One Answer Insurance

4.6/5 based on 127 reviews
Latest Reviews
Leo, Good service, quick and efficient, very friendly, reasonably priced.
Leo at 1 Answer provided prompt excellent service, most helpful.
Leo, Very good customer service, handled my taxi policy very well and gave me the best price possible.
Brilliant customer service everything is sorted right away. Thank you
Just a quick email to thank your team for sorting out my car insurance, Jake Mills was very helpful and had a real knowledge of specialist cars, he was polite and made regular contact over the few days that the policy was at the under writers. Although the quote wasn’t the cheapest I received, the service was great and that made the difference, I would recommend your team to other and will be in contact when my other cars need insurance. Please pass on my comment as it isn't something I do very often.
What a fantastic individual you have working for your organisation. Jake Mills, professional, courteous , friendly and above all accomplished. I’m truly impressed in the way this, (young) gent has conducted himself throughout the interactions I have had with your organisation. He has maintained a fantastic level of contact throughout the entire transaction. Even when he was unavailable his colleague Daniel Lavender was fully informed of what actions needed to take place to proceed, (another great individual and asset you have in your organisation). I would appreciate it if you could pass on my desire to wish both of these gentlemen the greatest success with their careers, (I feel that no luck will be required). Judging by the way these chaps conduct themselves, I know that One Answer insurance will go from strength to strength by offering a customer experience that you competition will find extremely difficult to emulate. Many thanks and I wish you every success for the future.
We have had great service every time we have come in. Any problems always been dealt with courteously and always very helpful.
Very good service – will recommend to others. Thank you for your time and patience, really friendly staff.
Very friendly, polite and professional. First port of call for our insurance.
The service from initial contact to finalisation and return phone call to confirm the insurance was helpful and professional. I was recommended to One answer Insurance through a family member and I would not hesitate in recommending them to others. The business practice of a personal contact name and direct phone number is comforting. I would rate the service and contact as 5
Very helpful staff, quick and efficient and amazing prices, would recommend to a friend.
Friendly and efficient service. Very friendly staff. I have all my property and cars insured with them.
Very friendly and helpful service, would definitely recommend 1 Answer!
Very friendly, helpful chap! I nearly went for the cheaper option but Chris called and sorted out a cheaper deposit so it made it the best deal! Many thanks
Always treated with respect and friendliness and our problems sorted as quickly as possible, good service!
I had a great chat with Chris Sanderson he was very happy and a delight to deal with.
Always very helpful in anything I request of the team.
Tom One Answer Insurance very helpful with my policy.
One Answer Insurance did my house contents insurance for me, they offered a much more comprehensive policy than I had previously had with my bank and because I went into the branch in Polegate I felt like all my questions were answered, the man that served me in the branch was friendly and I even got a cup of tea! I would recommend One Answer Insurance to anyone who wants good service and to trust the price.
I used 1 Answer Insurance in Polegate for our public liability insurance, van and car insurances, on each occasion they have dealt with me swiftly (important as I don’t get much time) and thoroughly without ever charging me over the top. To add to what I have said the staff are always friendly and sorting out my insurance is one of the chores I don’t mind doing!
We have used the same company for years for our business insurance 'just because it was easier than changing' and we decided to actually shop around for a deal this year. Having had a few recent changes to our company we were finding it difficult to search online for what we now needed. After speaking with Stuart who was absolutely fantastic, we have now got exactly the cover we need, at a bargain price! I now know where to go when our insurances at home need renewing! Thank you so much One Answer Insurance :)
I had the pleasure of visiting the Polegate office to renew my public liability insurance policy. The team very friendly, knowledgeable and "talked in my language" I got a better deal than my renewal offer and I am even more confident I am in safe hands with them. Big thanks to Stuart C for all his help and patients trying to get hold of me with my hectic diary! See you again when my Car and Home policies are due.
I was looking to insure my son , so that I could teach him to drive in his own car and was ‘losing the will to live’, when by chance a member of your team in Eastbourne suggested I phoned the office for a quote. I did , not expecting too much, but was very pleasantly surprised. They gave me a verbal estimate and let me think about it, contacted me when agreed some three days later and I arranged it all on the phone. I signed some papers and provided copies of driving licenses and am NOW and will remain a HAPPY One Answer Customer . The other insurance companies kept calling and got quite upset and rude, which has made me even less likely to use anyone other than One Answer in the future and I am telling all I can to contact One Answer for their insurance needs.
Through a local recommendation I approached One Answer Insurance for a quote for my House & Contents insurance, the agent paid me a personal visit to explain my options, from this I made a £250 plus saving. The whole process was made easy with the agent, who explained in plain English and was available at all times for my queries. The Insurance is with a national reputable company. I had no hesitation in renewing my car insurance with them with a saving of £15 I would recommend my friends to use ONE ANSWER INSURANCE.
Member of staff Ryan gave excellent customer service and was very helpful, this should be brought to the attention of the management.
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Were you affected by the liquidation of Alpha Insurance in 2018?
27/03/2019

Were you affected by the demise of Alpha Insurance on the 8th May 2018? One Answer Insurance explain what now... Read article
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