One Answer Insurance

4.6/5 based on 137 reviews
Latest Reviews
Excellent customer service, high recommended! Joshua Pollard was very helpful and efficient in finding suitable impound cover for me.
Excellent customer service from Aharon who seemed to have enough knowledge and knows how to show courtesy . Very patient and helpful.
Got me a good price sorted ASAP Joshua thanks for your help
Great service good price, very nice and help full staff. Thank you very much.
Hello. Please note the service and assistance from Jade Maxted from One Answer insurance on the 30/4/20 and 1/5/20 was excellent. Regards Kelly and Stephen Johnson
Excellent service, excellent customer service, great communication. Jade is an exceptional member of staff there, she is always polite, freindly, and exceptionally professional, she clearly explained everything to me and made renewing my car insurance a breeze, a true professional working hard in these difficult times, I hope One Answer realise what a top person they have there. Great value, lots of payment options A +++++
Christopher who spoke with me was excellent, whent through all information meticulous with me. Very impressed thank you Chris

Reply from One Answer Insurance:
Good Morning Walter, Thank you for taking the time to leave us a 5* star review. We are extremely happy you was provided with great customer service! Kind regards, One Answer Insurance
Micah was very helpful top guy

Reply from One Answer Insurance:
Good Afternoon Lee, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear you was happy with the helpful service provided. Kind regards, One Answer Insurance
Very good service

Reply from One Answer Insurance:
Good Morning Anthony, Thank you for taking the time to leave us a 5* star review! We are extremely please to hear you are happy with the service provided. Kind regards, One Answer Insurance
Excellent insurance company

Reply from One Answer Insurance:
Good Morning John, Thank you for taking the time to leave us a 5* review! We are extremely to happy to hear you are happy with the service provided. Kind regards, One Answer Insurance
Helped me loads to find the best quote for me , friendly happy polite staff will definitely be recommending to others

Reply from One Answer Insurance:
Good Morning Lea, Thank you for taking the time to leave us a 5* review! We are extremely happy that you've been provided with great service and would recommend us. Kind regards, One Answer Insurance
Thank you for persistence in getting hold of me, I know I can be tricky to get on the phone etc but 3rd time lucky and best of all being super busy was Natalie M got my renewal sorted in about 6 minutes!
It was great service . Very well explained. I would highly likely recommend it to others
Great service, would definitely recommend to friends and family
Worst Insurance company I’ve ever come across, needed to do a company check up after expriencing their dreadful customer service the claim handlers made Vicky Pollard sound polite and more helpful i for a moment thought May be I got conned by a bogus insurance company that’s the why they made me feel.. no chance stay away from 1 Answer and the partners to name HAVEN sweet as honey when you take out their policy no problems it starts when you have a accident stay well clear if don’t want to find out.
Andy Ori was extremely knowledgable and helpful while dealing with my initial quote. He ensured he got everything that I required in my insurance quote at a competitive price. Andy was patient in waiting for me to be ready to start the policy as I was waiting on the van to be ready. He was friendly and polite at all times. A credit to your company. Thank You Andy 👍

Reply from One Answer Insurance:
Good Morning Kate, Thank you for taking the time to leave a 4* review. We are extremely please to hear that you have been provided with great customer service and a competitive premium! Kind regards, One Answer Insurance.
I do love my renewal process with One Answer, the make my life so much easier and Natalie was very helpful in getting me the best possible price. They have looked after me now since 2014 and though some years I can save a few pounds elsewhere the service I get from the team is well worth it.

Reply from One Answer Insurance:
Good Afternoon David, Thank you for taking the time to leave a 5* star review! We are extremely pleased to hear that you have been provided with great customer service! Kind regards, One Answer Insurance
Very happy finally got my car insurance the best customer service ever from Tom minshall made me feel so relaxed and kept on top ov what I need to do always kept me updated so thank you so much Tom defiantly deserves business of the year award ! :)

Reply from One Answer Insurance:
Good Morning Zameer, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear that you have been provided with great customer service. Kind regards, One Answer Insurance
Andy was an absolute professional from start to finish, his phone manner was lovely and he made me feel completely at ease. Couldn’t of had a nicer experience for what can be a stressful process. He’s a credit to the company !

Reply from One Answer Insurance:
Good Morning Megan, Thank you for taking the time to leave to us a 5* review. We are extremely pleased to hear that you have been provided with great customer service. Kind regards, One Answer Insurance
Outstanding customer service. Very friendly and patient and do all they can to get you best quote on car insurnace for drivers with driving convictions. Me and my partner are extremely satisfied with the service which we have received.

Reply from One Answer Insurance:
Good Morning Kathy, Thank you for taking the time to leave us a 4* review! We are extremely pleased to hear that you have been provided with great customer service. Kind regards, One Answer Insurance
very helpful and easy to talk to.

Reply from One Answer Insurance:
Good Afternoon, Thank you for taking time to leave us review. We are extremely pleased to hear that you have been provided with great customer service. Kind regards, One Answer Insurance
I spoke with a very, very helpful young lady today. She could sense I was a little distressed with a time limit on my buying a new car. She calmly reassured me, explained all the relevant information in a easy way, listened to all my questions and answered all my enquiries with the upmost professionalism. I walked away with great insurance cover, all the details I needed and peace of mind. A ++++ Very professional staff, highly recommend.

Reply from One Answer Insurance:
Good Morning Ryan, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear that you have been provided with great customer service and that you are happy with the insurance provided! Kind regards, One Answer Insurnace
Long call waiting times over 20 mins on several attemps had to chase them for my proof of no claims once you leave the don't care

Reply from One Answer Insurance:
Good Morning James, We are sorry to hear that you experienced a long wait. Please email us at customerservices.co.uk who will be happy to help. Kind regards, One Answer Insurance
Taken out a insurance policy with Ryan mansell I had rang up on many occasions with silly questions, re quotes on different vehicles/regs and it never phased him he was really helpful and every time got me a better and better price! Company has been a pleasure to deal with and has helped me get back on road! Much appreciated would highly recommend to banned drivers

Reply from One Answer Insurance:
Good Morning Reece, Thank you for taking the time to leave us a 5* review. We are extremely pleased to hear that you have been provided with great customer service and that you would recommend us! Kind regards, One Answer Insurance
This company is a rip off! I renewed my insurance with them this year and cancelled it after just after a month and they charged me nearly £300.00 in cancellation fees which weren't notified at the start. Disgusting, avoid if you dont want to be ripped off!

Reply from One Answer Insurance:
Good Morning, we apologise that the service received from One Answer has not met your expectations on this occasion as we do disclose all fees chargeable at inception. We would really like the opportunity to look into this for you, therefore please contact our customer relations team at customerrelations@1answer.co.uk and we will contact you to discuss the matter further. Kind regards, One Answer Insurance.
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Covid-19 Advice For Taxi Owners | One Answer Insurance
25/03/2020

Do you own a taxi? This update is for you if you have changed the use of your vehicle ie home delivery or other use that transporting passengers. Read article
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Best Business Winner 2014
Best Business Winner 2014
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Business of the Year (In Category) 2018
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