Burlington Hotel
Latest Reviews
The hotel room was clean . The menu was very limited with very little to choose from..If you wanted something not on the menu you had to pay for it which I objected to having already paid to stay there including breakfast and evening meal. Some of the staff weren't very helpful and did,nt seem to want to chat. The corridors and the woodwork were very drab. The hotel needs new carpets and a coat of paint on doors in the public areas. We also never saw a wine waiter!very squeaky floor boards everywhere you went.
Source: tripadvisor.co.uk
I have just returned from a Shearings Monday to Friday holiday. The hotel is very impressive from the outside and the downstairs reception area bar and seating area are all very welcoming and a bit oldy worldy in parts which I found very charming. We were given our keys and we went to our room whilst we waited for our suitcases to be delivered. Our room wasn't one of the updated ones but we were very pleased with it. The meals were varied and delicious. Moses who was in charge of the restaraunt was very helpful and Csaba our waiter was very quick and efficient. All the staff were really friendly and couldn't do enough to help. I don't understand some of the very negative reviews on here. Ok it's not ultra modern but so what. Great staff, great food and a beautiful hotel. What more do you want.
Source: tripadvisor.co.uk
Just spent a long weekend at the Burlington. It has an excellent sea front location by the pier (which unfortunately suffered recent severe fire damage), but nice promenade with beautiful flower beds and a very lively programme of band-stand entertainment. The hotel itself looks very grand from outside and the internal public areas are fairly good, with big ballroom and bar and general seating overlooking the sea. The usual style of Shearings entertainment is provided, so a mix of singers and comedians, bingo and a quiz. The staff are very helpful and friendly and the food a reasonably good standard with several choices each night and breakfasts are very good and all served to the table.
I did not book an "upgraded" room and paid the price for not doing so: Although we had booked a sea view, we were on the fourth floor (front) room 405, which we found to be rather small, very dowdy with a small sea view sash window that would hardly move and wallpaper bubbling off the walls along the joins. The TV was old and the picture quality bad. No Freeview so pretty limited viewing. Really the room is not up to a reasonable standard even for the "normal" price.
I also paid in advance for the car parking but was not actually allocated a space on arrival(although the bays are numbered). I was told to just park anywhere. Its quite a big car park and there were plenty of cars in it but I really got the impression that it may not be necessary to pay the rather high £5 a day charge for guests.
So a few negatives but for the price paid its reasonable value for money (but get upgraded!).
I did not book an "upgraded" room and paid the price for not doing so: Although we had booked a sea view, we were on the fourth floor (front) room 405, which we found to be rather small, very dowdy with a small sea view sash window that would hardly move and wallpaper bubbling off the walls along the joins. The TV was old and the picture quality bad. No Freeview so pretty limited viewing. Really the room is not up to a reasonable standard even for the "normal" price.
I also paid in advance for the car parking but was not actually allocated a space on arrival(although the bays are numbered). I was told to just park anywhere. Its quite a big car park and there were plenty of cars in it but I really got the impression that it may not be necessary to pay the rather high £5 a day charge for guests.
So a few negatives but for the price paid its reasonable value for money (but get upgraded!).
Source: tripadvisor.co.uk
I spent the weekend at The Burlington with my mum, we have stayed at the hotel before as we like the location of the hotel. The staff are very friendly and helpful and Mark Snow works hard to entertainment everyone. Mark aways appeared professional, particularly when dealing with difficult people.
The main reason I am writing this review is that I was disgusted to see that there was only one lift (which holds 2 people comfortably!) working. This lift seems to have been out of service for over a week. The hotel caters for an older client group and I saw a number of people having difficulty managing the stairs, one man with mobility issues had to climb 80 stairs to the 4th floor and told me he had nearly fallen a couple of times. Another person had to be supported out of his wheelchair and sat on a chair in the lift, which is not acceptable and is dangerous. Surely the other lift could have been fixed within a week, my only assumption is that it hasn't been fixed due to financial implications. My mum and I thought this was disgusting.
Therefore I would suggest that when booking this hotel ask for a room on the first floor and don't assume that the hotel caters for people with mobility limitations.
The main reason I am writing this review is that I was disgusted to see that there was only one lift (which holds 2 people comfortably!) working. This lift seems to have been out of service for over a week. The hotel caters for an older client group and I saw a number of people having difficulty managing the stairs, one man with mobility issues had to climb 80 stairs to the 4th floor and told me he had nearly fallen a couple of times. Another person had to be supported out of his wheelchair and sat on a chair in the lift, which is not acceptable and is dangerous. Surely the other lift could have been fixed within a week, my only assumption is that it hasn't been fixed due to financial implications. My mum and I thought this was disgusting.
Therefore I would suggest that when booking this hotel ask for a room on the first floor and don't assume that the hotel caters for people with mobility limitations.
Source: tripadvisor.co.uk
This hotel was quite quirky,
It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-)
The staff were very very friendly and very helpful.
The entertainment was. Well it was entertaining , I'm sort of lost for words ,
Ok so yes I would go again it was just different and we didn't stop laughing but in a good way
It was clean , our room was large with a comfy bed , the food (dinner) was a bid of an odd mix , I ordered fish cake and it came with cabbage and roast parsnips :-)
The staff were very very friendly and very helpful.
The entertainment was. Well it was entertaining , I'm sort of lost for words ,
Ok so yes I would go again it was just different and we didn't stop laughing but in a good way
Source: tripadvisor.co.uk
food and location good, staff pleasant, hotel a little tired but well worth a holiday. Near pier and town centre and good seating along the sea front. Good history in the area and plenty of day trips around. Near to Brighton, Bexhill on sea and Hastings. Seems to have a good bus route and open top for touring round.
Source: tripadvisor.co.uk
Just got back from a weekend break at the Burlington Hotel, the room my wife and I had 405 the room and bathroom needs to be updated. During the weekend one of the lifts broke down twice and it had to be the largest one the other one holds two people and the luggage. It's disgusting that it only has two lifts see that it caters for the senior folk Bay Hotels should start digging in their pockets and spend some profits.
The good side the staff and food was very good.
The good side the staff and food was very good.
Source: tripadvisor.co.uk
I stayed at the Burlington Hotel with my elderly mum. I know it is an old landmark Hotel filled with history but I think they could upgrade the important things. The hotel was crawling with elderly people and 1 lift was out for most of our stay, the lift that was working was so small it could only hold max 2 people.
There was no sneaking to the loo in the middle of the night in our room or the one above, the floor boards make a terrible noise. Our bathroom was down 4 stairs which was ok but difficult for my 83 yr old mum, the bath is also very high to step into. The TV sits on a very low table so is impossible to watch whilst lying in bed, again ok, we didn't come to watch TV but nice to catch up on early morn or evening news comfortably.
The best thing about this Hotel is its position, right opposite the Pier which was very nostalgic for my mum. Convenient also for hop on hop off bus and shopping.
There was no sneaking to the loo in the middle of the night in our room or the one above, the floor boards make a terrible noise. Our bathroom was down 4 stairs which was ok but difficult for my 83 yr old mum, the bath is also very high to step into. The TV sits on a very low table so is impossible to watch whilst lying in bed, again ok, we didn't come to watch TV but nice to catch up on early morn or evening news comfortably.
The best thing about this Hotel is its position, right opposite the Pier which was very nostalgic for my mum. Convenient also for hop on hop off bus and shopping.
Source: tripadvisor.co.uk
Booked a five day break with Shearings and stayed at the Burlington Hotel in Eastbourne. Our overall eperience of this hotel was good. The staff were helpful and plesant ( special thanks to our waiter Csaba) and the food was very good too. The room we had was newly refurbished and the bed linen was clean. Our only complaint about the room was the very draughty sash windows which was cured by myself by using the morning paper !! Altogether a very nice stay.
Source: tripadvisor.co.uk
Overall a great weekend away,the hotel is right on the front over looking the pier and flowers so a seaview room is a must,the room at the back over look the car park and backs of other hotels .Our room was clean but needed up dating carpet was badly stained and a old fashion tv .
Some of the reception staff were a bit brisk and could do with a refresher in customer service no sign of any manager or assistant over the weekend.
Food was ok service in the restaurant great our waitress a lady from Hungary was first class even remember to put marmite out for breakfast after I asked for it on the first morning.
Bar staff in the main bar were also good and went out of the way to be helpful.
all in all a good stay but as with many Bay hotels could do with updating.
One final thing book a car parking space when booking the room or if you miss out ask for the permits at reception which cost a pound a day we had to park on the road and spots were limited .
Some of the reception staff were a bit brisk and could do with a refresher in customer service no sign of any manager or assistant over the weekend.
Food was ok service in the restaurant great our waitress a lady from Hungary was first class even remember to put marmite out for breakfast after I asked for it on the first morning.
Bar staff in the main bar were also good and went out of the way to be helpful.
all in all a good stay but as with many Bay hotels could do with updating.
One final thing book a car parking space when booking the room or if you miss out ask for the permits at reception which cost a pound a day we had to park on the road and spots were limited .
Source: tripadvisor.co.uk
Back again to the Burlington this year and again had a lovely five days. We were in an upgraded room which was very nice, however the modern wardrobe was quite small with only half the width as hanging space, ok for a few days only, but not any longer. As always the hotel staff were exceptional and everyone was polite and helpful. What had changed somewhat were the meals that all my party agreed had improved. The food was always tasty and being vegetarian I was particularly pleased, as in the past some of the meals had been quite tasteless. So well done all round, not easy when catering for so many in a short space of time.
Source: tripadvisor.co.uk
Nice hotel, friendly staff.
Wheelchair access could be easier, you have to ask to be let in through the restaurant fire exit door. Lift will JUST take a wheelchair, other lift is too small for a wheelchair.
Room was very large, with four poster bed, (premium room so did pay a surcharge, but worth it).
Food was mainly passable, except for the chili-con-carne which was tasteless, and the meat (if it was meat) was ground so small it looked like a powder. We sent that meal back.
Wifi only in public areas
Wheelchair access could be easier, you have to ask to be let in through the restaurant fire exit door. Lift will JUST take a wheelchair, other lift is too small for a wheelchair.
Room was very large, with four poster bed, (premium room so did pay a surcharge, but worth it).
Food was mainly passable, except for the chili-con-carne which was tasteless, and the meat (if it was meat) was ground so small it looked like a powder. We sent that meal back.
Wifi only in public areas
Source: tripadvisor.co.uk
I have just returned from a 4 night self drive break at this hotel with my sister and brother in law. I had a nice refurbished double room with very comfortable bed. The room was very clean and had been refurbished to a fairly high standard. There was a good choice of food at breakfast and the service was good considering the amount of people in the dining room at the same time. The dinner menu was quite varied and also catered for vegetarians.
The entertainment was good and Mark the resident entertainer does a good job in supporting the different acts who perform and providing entertainment himself.
The only criticism I have of Shearings is that there were no single rooms left when I booked so I had to pay for two people with no discount for the double room because I was on my own. It would have been nice to have been given a small discount as I was paying for meals for two people.
The entertainment was good and Mark the resident entertainer does a good job in supporting the different acts who perform and providing entertainment himself.
The only criticism I have of Shearings is that there were no single rooms left when I booked so I had to pay for two people with no discount for the double room because I was on my own. It would have been nice to have been given a small discount as I was paying for meals for two people.
Source: tripadvisor.co.uk
We had a week end there in May the room was tied the floor boards squeak when you walk over them,the lifts were to small had a job to get a wheel chair in,could not go in the front door with wheel chair had to ring a bell to get some one to open a door in the dinning room got while waiting.the food was very nice,the only thing that was good
Source: tripadvisor.co.uk
Went with shearings coach holidays, hotel was clean and most importantly was nice and warm, unlike the royal in Whitby which was very cold, check in was quick, and first impression of the room, was that the bathroom was a bit tired, having said that there was always plenty hot water, the room was very clean and tidy, the heating was on so it was lovely and warm, food was quite nice on most nights with a choice of menu, breakfasts were a little hit and miss in the mornings as some mornings food was not cooked properly, some mornings it was fine , the entertainment was brilliant thanks to MARK, who worked very hard to ensure everyone had a good time, all in all a very enjoyable holiday, will certainly be back again
Source: tripadvisor.co.uk
Having booked via Laterooms at £35 for B&B, the hotel is very easy to find (sat nav works) and the car park - which has CCTV - is situated in the road at the back of the hotel which runs parallel to Grand Parade. The rear entrance to the hotel is across the road from the car park and saves you taking your luggage all the way around to the front. I was greeted by a young lady (I believe her name was Claudia) who was really courteous and helpful and booked me in promptly.
My immediate impression of the hotel was that it was like stepping back in time, especially when taking the lift which still had an old 'metal trellis' door!. It was also quite clear that my friends' description of the hotel was pretty accurate inasmuch that it was likely to be full of 'newly weds and nearly deads'!.
HOWEVER, although some of the decor is very 'tired', you can see that the place has still retained some of its' old charm and I fully expected Max Miller to be the cabaret for the evening!. The room (234) was large, but a bit dark and dingy, with an old TV and rippled carpet, but most importantly, it was CLEAN. There was some kind of bullet hole in the sink which was cracked but, again, you can't help but forgive the old place. I have stayed in many 'modern' hotels where despite more modern fittings, at least everything in this room worked!.
Breakfast was laid out beautifully and a waiter showed me to my table. The service was excellent and exceptionally prompt. I only had 30 minutes before I needed to leave but my full English offering arrived in less than 10 minutes, and very good it was too.
The hotel is also perfectly situated for shopping and a good stroll along the pier or seafront, and I would definitely stay here again. For the price I paid, it was superb value for money.
My immediate impression of the hotel was that it was like stepping back in time, especially when taking the lift which still had an old 'metal trellis' door!. It was also quite clear that my friends' description of the hotel was pretty accurate inasmuch that it was likely to be full of 'newly weds and nearly deads'!.
HOWEVER, although some of the decor is very 'tired', you can see that the place has still retained some of its' old charm and I fully expected Max Miller to be the cabaret for the evening!. The room (234) was large, but a bit dark and dingy, with an old TV and rippled carpet, but most importantly, it was CLEAN. There was some kind of bullet hole in the sink which was cracked but, again, you can't help but forgive the old place. I have stayed in many 'modern' hotels where despite more modern fittings, at least everything in this room worked!.
Breakfast was laid out beautifully and a waiter showed me to my table. The service was excellent and exceptionally prompt. I only had 30 minutes before I needed to leave but my full English offering arrived in less than 10 minutes, and very good it was too.
The hotel is also perfectly situated for shopping and a good stroll along the pier or seafront, and I would definitely stay here again. For the price I paid, it was superb value for money.
Source: tripadvisor.co.uk
This hotel has a great location, right on the promenade. Parking is available for a small fee. The hotel is very clean and the rooms were spacious - more than enough space for two and includes a TV and tea and coffee making facilities. The bar was well stocked and entertainment appeared varied. I only ate breakfast here which was good - plenty of hot and cold choices. I heard that the evening meal was lovely.
However, what prompted me to write this review was the staff. I've never known such fantastic service in any business, let alone the hotel industry. My parents had been staying here the week before but, due to a medical emergency, my Dad had to extend his stay (hence the reason for my visit). The staff went above and beyond anything we could have expected to help my Dad and any family staying there. Nothing was too much trouble and I cannot thank the staff enough. In particular, Christine and Mary were superb. Thank you so, so much.
However, what prompted me to write this review was the staff. I've never known such fantastic service in any business, let alone the hotel industry. My parents had been staying here the week before but, due to a medical emergency, my Dad had to extend his stay (hence the reason for my visit). The staff went above and beyond anything we could have expected to help my Dad and any family staying there. Nothing was too much trouble and I cannot thank the staff enough. In particular, Christine and Mary were superb. Thank you so, so much.
Source: tripadvisor.co.uk
Stayed in this hotel 27th March for my 67th birthday. We must say it was a lovely weekend, weather was awful but that's not the fault of the hotel. rooms were clean and tidy. food was very good and George our waiter was excellent as was all of the staff. The entertainment was excellent,
and the compere was one hell of a nice man, you could tell he enjoyed his job and did it to a high standard. We would recommend this hotel.
and the compere was one hell of a nice man, you could tell he enjoyed his job and did it to a high standard. We would recommend this hotel.
Source: tripadvisor.co.uk
Had a three day break in this hotel for Easter. Everything was perfect. Excellent food and entertainment. Staff so friendly and helpful. Was upgraded to a sea view room free of charge. This hotel is a credit to hearings. Rooms perfect.
Source: tripadvisor.co.uk
Being a first on shearings was apprehensive after reading reviews.well have to say it was one of the best short break holidays ever ,the price was fantastic hotel room good clean and sea view you have to upgrade to this,food great and plenty of it the extra breakfast deal for£1.20 is a must.entertainment good and mark the resident is a gem,a holiday is as good as you make it try this one .
Source: tripadvisor.co.uk
Just returned frm burlington hotel, easter weekend, everything good as ususal, mark the entertainer worked hard as normal and was really excellant on sunday eve, thank you mark,for a good weekend & thank you to all staff at burlington hotel, this is already 2nd visit this year, hope go see you again soon, as it is so centeral to beach and the town.
Source: tripadvisor.co.uk
Stayed at the Burlington hotel from the 27th of March to the 30th of March it was a shearings trip and we had a superior room number 116',on the first floor. The room was ok but floorboards were very noisy and no air all in there as you could not open a window. When I booked over the telephone I was told this was the only room available at a cost of £465 pounds witch I think was simply not worth that much money. I noticed in the dining hall there were many tables empty I wonder if there were cheaper rooms available but I can't obviously prove that. I feel let down and expected a better room for that price.,yours truly p white
Source: tripadvisor.co.uk
My neighbours gave me a £100 voucher for my birthday and asked me to come and join them at the Burlington at Eastbourne. I was not sure being early in the year but I was pleasantly surprised, I had also mentioned it to my friend Ann and she also came along. The hotel is just diagonal of the Eastbourne Pier although it was party burnt last year, work is in progress and one can go on to the pier. The deal was 4 nights half board, Every night dancing, 3 nights bingo and a quiz and every night some kind of good entertainment. Mark did the bingo, the quiz, sung, told jokes and danced with the ladys. The rooms are clean and I was lucky to be at the back and had a good sleep. The Dining Room Manager Moses works very hard and is very helpful and helps out where ever he is needed. He brought my friend John nearly 90 and registered blind to the table, Mariann our Hungarian Waitress was fast, friendly and a treasure, she is a great asset to the hotel and one is lucky if one gets on to her station. My friend Ann liked it so much she stayed on for the weekend, there are also some free excursion to Brighton and other places, there is also a local bus stop across the hotel which takes one in 40 minutes to Brighton, pensioners of course can go free. On the Gala night there is an extra course and dinners also include a coffee which can be collected from the café, there is free Wifi on the ground floor except the restaurant, on the day of the gala night there are 4 free drinks which van be used all day, alcoholic as well as soft drinks. On one evening a lady comes and sells jewellery mostly made by her, very beautiful and not expensive, I bought some and gave it as presents and as my friend was there for the weekend I asked her to get me some more as they are displayed there and can be purchased from reception.
Source: tripadvisor.co.uk
We have enjoyed a number of holidays at this hotel between Set and March over the past few years. The rooms were comfortable, however if you we staying on the top floors with sea views the wind got through the window frames and the room would be quite cold. The service was good and the food selection quite good though sometimes the vegetables a touch overooked. Having said this we still like to holiday there for the convenience to the amenities, shops and local area. A major draw back are the two rather small lifts that are hardly adequate for a hotel a of this size
Source: tripadvisor.co.uk
This was my 8th visit and the 1st this year, not a lot has changed since my last review.
Again my friends and I had a great weekend, all staff very helpful, my daughter and husband had to stay at the Majestic as this hotel was full, but they were allowed to have their evening meal with us which was nice. and Mark Snow is a brilliant host, we do enjoy the evening entertainment,
But I must say that the food this time was disappointing, new chef maybe ? He doesn't seem to know that roast potatoes should be browned and that cauliflower does need to be cooked, we couldn't even cut it as is was practically raw, and our breakfasts were cool not hot, we did tell the waitress at the time of these things. Mostly ok food but have had better every other time we have visited,
But still for a budget weekend away in a great location would recommend it still.
Again my friends and I had a great weekend, all staff very helpful, my daughter and husband had to stay at the Majestic as this hotel was full, but they were allowed to have their evening meal with us which was nice. and Mark Snow is a brilliant host, we do enjoy the evening entertainment,
But I must say that the food this time was disappointing, new chef maybe ? He doesn't seem to know that roast potatoes should be browned and that cauliflower does need to be cooked, we couldn't even cut it as is was practically raw, and our breakfasts were cool not hot, we did tell the waitress at the time of these things. Mostly ok food but have had better every other time we have visited,
But still for a budget weekend away in a great location would recommend it still.
Source: tripadvisor.co.uk
