We booked a three night stay to take my elderly mum away. We chose the Burlington because it is a Bay hotel and we knew that there would be entertainment which my mum loves. We were not disappointed. The food was very good for the price paid and there was always a good choice. My mum's room had been updated and was good. Our bathroom was very dated and certainly needed some TLC. The lift is a real problem. It is small and seemed to break down quite often. As a hotel that caters for the more elderly members of the population it would really be a good idea to let the guests use both lifts at meal times and particularly when getting ready to depart as so many people seemed to have suitcases and wanted to get in the lifts at the same time. All staff were extremely polite and helpful.

My husband and I stayed in this hotel from Friday 21st to 24th of August. We were in room 103 spacious and nicely decorated, very comfortable bed, had just been refurbished. Food was excellent, plenty of hot water, good supply of tea sugar ect. nice flat screen television, hairdryer and kettle. Was very hot in the room due to high outside temperature but we were able to open the window, and reception kindly provided us with a fan. All the staff were very helpful, very friendly and one young lady who served us in the dining room Diona made our stay so much more pleasant with her lovely smile and excitement because she was being trained. She was blooming, reminded me of when I was a waitress in blackpool so so many years ago, the same enthusiasm. I wished her a happy life! The room was looked after well clean towels every day and again cheerful staff. We were very fortunate with the weather, beautiful, nice trip to Brighton, coach driver superb. All in all a very nice break!

Stayed here Friday till Monday last weekend and really enjoyed the stay in this bay hotel.
Check in was simple and we got the lift to fourth floor and found our room 442
Decent sized room overlooking car park at rear, but didn't mind that as didn't plan spending too much time in our room.
Room was spacious with comfy double bed and plenty of cupboards, drawers etc. tea making facilities and flat screen TV as standard nowadays. And bathroom with bath c/w shower was adequate with plenty of hot water.
Bar on the ground floor was decent with bottle of cider at £4.10 and served with a smile. Plenty of seating including pleasant sun lounge looking out on to the prom.
Food was ok, decent buffet breakfast plus full English to order was good start, although the dinner was less in quality. Small menu with couple of starters, couple of mains and also couple of desserts, but not great choice - especially if you have kids.
Hotel staff were great, everyone smiled and gave bit of banter regardless of who you were.
Hotel is run primarily for coach tours so expect an elderly population, and with this in mind the hotel temperature is on the warm side.
The hotels location couldn't be better as is right on the prom and overlooks the pier.
Would I return? Yes definitely as was a lovely stay.

A nice large room on the top floor at the back. Overall cleanliness of the room was good and the facilities adequate. Restaurant service (excellent) and the food was good.

Location was excellent (opposite the pier) and just a short walk from buses, train station and shops.

The only down side was people smoking on the steps outside the front door.

We would definitely stop again.

Position- on the seafront opposite the pier and gardens. nice flat surface for the elderly and the disabled, - short walk to the town centre- 3 mile prom nice walk

Room - we had room 343 was at the rear a standard plus- large twin bedded room .
cleaned each day, fresh towels- but very warm - no fan or air conditioning made it very warm at night.- clean bathroom-

Food. was excellent - ( you always have the moaners) full served breakfast- choice of
starter, main and sweet at evening - the chefs specials were VERY GOOD - I tried them all -
lifts - only 1 working and made it difficult at times to use and so many disabled and elderly were slow getting in and out of the lifts, need the other to be working quickly
evening and breakfast times especially were busy -
reception and bar staff good - chatty and quick.
Waitress - ours was DIONE - very good and pleasant - nice smile made the morning
seeing such a cheerful face -
Entertainment- each night - but overall - average to poor- Bingo and artist
Resort- plenty of walking and very pleasant- but too quiet for us- nothing going on
during the week at nights- a handful of pubs -
overall the hotel was quite adequate- seemed to be catering for the "older visitor"
wouldn't recommend for family or younger people.
Long journey from Lancashire- no entertainment on the coach- either way -
2 stops - tip- take your own food and drinks as motorway services are busy and expensive.- no info in the room from the driver as to check out times and which coach to get on - ours was changed from the trip- down- we had to go and ask at reception
as a holiday we would rate this as a 6/10
w

We stayed here on our first visit to Eastboune and love the town now, the hotel is a bit dated and I hated the tiny lifts so walked up to our room rather than go in lift.
We found it to be a bit old and dated but the food was nice and the entertainment we did see was ok, a comedian/impressionist one night, the music was too old for us but then we did choose a shearings holiday to avoid the driving and it was a good package in all.
The wifi only worked when we sat downstairs which was a bit annoying.
Wish we had upgraded our room to get a better tv and maybe a sea view

Just returned from the Burlington Hotel for the third time, Went especially for the air show,
It has lots of niggling faults but value for money you cannot complain, it doesn't possess to be a 4 or 5* hotel. You get what you pay for.
We stay at this hotel because it has a prime location, it sits in front of the famous flower gardens, and in between the Pier and the Bandstand,
I do not think it necessary to request any particular room unless you have thoughts on spending a lot of time in it, The rooms at the front of the hotel offer fantastic views of the coastline, however during the summer months lots of youngsters congregate on the beach front till the small hours of the morning, so can be a bit noisy when you are trying to sleep, If you can look passed the car park, the rooms at the back do give some stunning views of the surrounding hills and country side.
We had a room at the back, quite large and adequate for us, although the décor leaves a little to be desired, I don't understand why you would paint rooms in a drab grey colour, the same drab colour has also been used to paint the skirting boards and radiator???, we were on the top floor, it had obviously had a leak at some point, the repair must have been done by Bodge it and Leg it, the walls and coving had been repainted but still showed signs of bubbling and crumbling paintwork, during our week there it rained heavily and another damp patch appeared on the wall,,
The restaurant is large, nicely decorated and pleasant, the food is nice, three choices of starters, mains and deserts, Breakfast was good too, Waitresses however are a little harassed, I think its because the timings of meals ie 1.15 mins for each, leave little time for the staff to served everyone properly, we often did not receive a glass of water, or waited ages for a spoon to eat our dessert, minor irritations.
The entertainment was not our cup of tea, but have to say most of the older guests were enjoying themselves every night, so well done to Mark and his cabaret acts. If you intend to stay in the hotel take a fan as it gets very hot during the evening, also if you intend to watch the cabaret acts of wish to have a dance there are limited seats near the dance floor so try and get in there early.
The hotel is a good place for a base, it is friendly and has good amenities, its not luxury but very good value for money, there are lots of activities, history and site seeing around, well worth a visit
we will return. thank you

Had my birthday down Eastbourne and I really enjoyed it the hotel was lovely food was excellent and so was the entertainment the view from my window was amazing could see the beach and the pier would definitely visit here again.

Spent 4 nights in a wonderful room (406) with a fabulous sea view, it was spacious, very clean and well maintained. The staff could not have been more helpful and special praise must go to the restaurant for opening early for us, so that we could eat before going to the theatre.

We went to Burlington hotel for our 2nd eight day break this year. We have been to Eastbourne before and liked the resort and area. We previously stayed at the majestic hotel and we were not impressed at all so settled for the Burlington hotel. All in all a great improvement on the majestic, hotel very nice in a great location right on the sea front close to pier, gardens and bandstand. The room was good more than Adaquate in size and decor and cleanliness good. Bathroom a good size with bath and shower over bath, plenty hot water. Towels changed as you needed and room kept very clean. The entertainment was fine, a little better than some shearings hotels, mark was good he's the host and tried to please all guests, bingo, quiz as usual and a good range of music for dancing most nights. The whole staff right through the hotel were pleasant and very accommodating no complaints there at all. The only downside at this hotel is the food!!! Not of a good standard compared to other hotels, the salads were shocking! A large portions of salad leaves two slices of tomato and cucumber a spoonful of coleslaw and a mound of grated cheese or tuna!! No condiments to add to your salad, oil or mayonnaise or salad cream none at all on request, don't go near the brochettes, a slice of French stick covered in tinned tomatoes, and small piece of pepper, disgusting uneadible, and the braised steak!!! We joked with our fellow diners it looked like horse meat perhaps red rum or arkle!! We had to laugh!!!! Other than our dining experience every thing was really enjoyable, we will return in the future but hope that the food improves before then.

Chosen as looked like a good option for a break with my father who is in his late 80s. Excellent location on seafront - very close to pier and bandstand. Rooms clean and well decorated (booked standard plus room). Food fairly plain but suitable for majority of guests age group and plenty of choices. Dining room staff very helpful in arranging gluten free options for my father. Evening entertainment not to my taste but seemed to be enjoyed by most guests. Only problem in hotel was the lifts - only 2 for large hotel and 1 can only comfortably carry 2 people so lots of queues at mealtimes and when coach party's arrive. Overall a good value hotel in a good location.

This hotel may be a little dated, but it didn't stop us having a good time here. We found the staff pleasant and efficient. The food was very good. My friend loved the sweet and sour chicken. There is a choice of starter, mains and desserts for dinner. However as a starter, sometimes I would have preferred orange juice. Regarding the entertainment, Mark works very hard to keep everyone happy (his laugh is very infectious!). There are games of bingo and quizzes as well as music and comedy. Our rooms were on 3rd floor served by two lifts, one being tiny and a little claustrophobic. Some air conditioning would help in public areas though. All in all this is a very good hotel and we would and probably stay again.

PROS> Room nice and big [standard plus 421] good seaview ,spotlessly clean but basic small flat screen T.V. .Position of hotel great ,Mark entertainment manager very good worked hard to entertain everyone. Food average and reasonable for price.
CONS> No air con in public areas made it extremely hot and stuffy.Reception staff coarse and abrupt .But main problem was our waitress miserable and totally unable to get our order correct any of the 5 days we there. We repeatly had ask for water and on some nights did not get it. p.s Shearing need to review some of there trips went to Bexehill for afternoon excursion very dull dull and boring....

Went on a 5 day break with Shearings to this hotel on 27th july.We had a standard room at the rear of the hotel which was quite adequate with a flat screen tv,a very comfortable bed and tea and coffee making facilities.The only downside was the bathroom which needs updating.We asked for extra pillows which were delivered to our room promptly.The room was spotlessly clean.We found the food to our liking with choices and couldnt fault the portions.The dining room staff were very efficient.All in all good value for money.

Best hotel for location but everything else lets it down. The hotel is very stuffy with no circulation of fresh air.
The room was reasonable and fairly big but very odd
The old fashioned small tv was on a stand on the floor at the bottom of the bed so we could only see the top 4inches of the screen. The room would benefit by having the wardrobe moved to the opposite corner then the tv could be seen properly. We paid extra for a sea view and were allocated room 412 on the top floor. The veiw was lovely but I think it is a bit of a cheek charging per person for the view after all we were both looking out of the same window

We were unfortunate enough to get the room that had the bathroom with the hot water tap in the sink not working at all
We had to get hotwater from the bath tap and put it in the sink with the kettle. This tap has not worked for ages as I remember a review on here stating this fact months ago. The cleaners cannot have cleaned the sink properly without hot water. Why dont they report it
On the plus side the bed was clean and comfy. The bath was clean and had hotwater and the shower was very good.

The dining room was awful
The worst we have experienced with Shearings. The bacon was always dried up and overcooked. No fresh fruit available at breakfast unlike all the other Shearings hotels. The food was poorly cooked and there was only ever 2 little pats of butter per table and you had to ask for sauces. The crockery was disgusting and I think if a visitor from the area health went there the dining room would be closed down. There was food stuck to the crockry and cutlery as it had not been rinsed properly. On the last morning we went down early for breakfast as told by the driver and had to wait 20 min to be served. When Our tea arrived it was luke warm so we left it
This is the worst experience we have had with Shearings and I must admit it has put us off
We do not usually complain because we believe that you get what you pay for but we do expect hot water and clean cups plates and cutlery. We would not reccomend this hotel and it has spoilt our memories of Eastbourne. Wish we had returned to the Majestic.

Stayed with my friend on a 8 day shearing's break .On arrival at hotel check in was quite quick and cases were brought up to our rooms, again we didn't wait too long.We paid for refurbished room and was on the 3rd floor worth the extra money lovely clean room/bathroom had new shower and a bath and flat screen TV with a good choice of channels view overlooked back of hotel but didn't worry us as didn't spend much time in the room. Only downside was that room was really hot and we only had one pillow each we contacted reception and the lady on duty at the time provided extra pillows and a Fan for the room which we really appreciated. Our cleaner called Anna also deserves a mention she was lovely and thoroughly cleaned our room each day. The food in the restaurant was okay but not up to usual shearing's standards vegetables were not always drained properly and some meals quite bland compared to other hotels and was also informed no fresh fruit available although the waiting staff worked hard to serve everyone as quickly as they could. The bar staff were friendly and did not keep people waiting. The entertainment was okay but could have been better some acts were not on for very long The hotel generally is looking tired but was clean and lovely being on the sea front .

Stayed last weekend. Although the hotel is old and needs a bit of updating we enjoyed ourselves. The staff were very friendly and extremely helpful. The entertainment was good especially Mark the entertainment manager and as we hadn't expected any was a nice surprise.
The hotel overlooks the sea and the pier, but we couldn't get a sea view room as the hotel was full and that was a shame.
The food was good and our waiter George was very friendly and helpful.
The only downside was the lifts which were very claustrophobic and small.
Overall a good weekend.

tlc had obviously been done to the hotel - the room was clean bright and hot the bed was very comfortable digital tv meant sky news was available the room was on the edge of the hotel so there was a sea view from the window. food continues to be good although there were times were the menu options were not available. and service in the restaurant was not always as speedy as i would have liked tea and coffee service good
wi fi the cloud in reception areas excellent as were the reception staff and fortunately wetherspoons is within walking distance for a taste of real ale not available in hotel

Stayed for midweek break last week. Paid 200 pounds extra for sea view, premier room, well worth it from reports from other guests about the standard rooms. Food definitely gone downhill compared with other Shearings hotels. Service in restaurant bad due to Shearings not employing enough staff to cope with the large number of guests. Waited over 40 minutes for food on one occasion. The hotel is tired and in need of reprinting and refurbishment especially in stairways and corridors. Mark the entertainments manager is fantastic and saves the hotel. Cannot understand why no bingo on last night of most people's stay (Thursday), surely someone else can call bingo when mark off.

Nice friendly hotel, staff very good and helpful rooms clean if a little tired maybe pay for upgrade.Food very good Evening entertanment good location car park facility great value for money will stay here again

We have just stayed here on a long weekend break with Shearings. The hotel is in a lovely position on the sea front near the pier, and close to the shopping centre. The hotel was spotlessly clean, as was our room which had clearly been refurbished. The food was excellent, with good choices and portions. All the staff were friendly and very helpful, and the restaurant was very efficiently run. It was great value for the price.

This is the third time at this hotel I find this hotel very convenient to the beach the pier and the town centre,on this occasion had a room on the 4th floor 434 paid a little extra for a upgrade and it was worth it wonderfully bathroom great room LED tv throws and cushions on the bed and the usual tea making equipment.The food quality and variety is excellent staff very helpfully to a fault,you will be happy at this hotel but you may have problems with the lift at mealtimes they are very busy at these times,enjoy your holiday

The Hotel was what you would expect from a Bay hotel The service was good The rooms were very tired but clean and the view from the front of the hotel over the pier and beach was 1st class
We went self drive and there was plenty of convenient parking adjacent to the Hotel at a moderate charge. The entertainment varied from very good to poor.The Lifts were embarrassing
You have to take into account for the money you pay for the food and accommodation plus entertainment with the optional coach trip. In My opinion was good value for money It was defiantly not 5 Star you get what you pay for. Saying that the location was very good with access to Eastbound and the surrounding area.

The room was large ,nicely furnished with superb view of pier and beach, the room was warm but this is down to the current freaky weather. Food good, the service and hospitality of the staff simply great, I had a peek in the kitchen as I was making toast, and saw very high standards of cleanliness ,chefs serving food wearing blue gloves. I will return.

Once again, we had a very nice stay recently at the Burlington. Yippee, they upgraded us to a sea view room, which was lovely - thanks Burlington! It should be noted that this is a hotel for the more mature guest...! We were only here for an overnighter this time, on a b&b basis, but we like to sit on their closed in terrace, overlooking the pier. Bar staff (all staff!) very friendly. Marky Mark is the resident host and he does a marvellous job. Also have enjoyed the "swing" Frank Sinatra style singer, Scott Free - lovely voice, engages his audience and has a very good, professional act. We will certainly return, time and time again.