Room was fine, food and service were good, reception staff could not do enough for guests. Public areas have not been very well thought out, dining room would make a better entertainment area. There are very few seats that you can see the entertainment from - too many pillars and walls, only other seating room where you can get wifi is in the coffee lounge - these are not seats made for relaxing in except for 3 two seater setters which we were never quick enough to get as they were taken every night by the same 6 people, all other lounge seats are not for conversation in the evening because conversation is drowned by the entertainment. Hotel is in an ideal position, facing the gardens and promenade and there is a sun lounge the length of the hotel, not very warm in January, but will be lovely later in the year. Would we go again - yes!

I cannot understand the good reviews. The hotel is in a good location and is very big. We booked last minute so were not surprised to have a room at the back of the hotel with no view - no problem. However the room was like a sauna (in the middle of January) we decided it must be the radiator was on full so turned it down to off and opened the window (yes it was that hot) decided it would be cool enough by the time we got back from our evening so we could sleep. When we got back it was still like a sauna even with the radiator off, needless to say we did not have a good night's sleep. The next issue was breakfast was only served between 8 and 9 am (on a Sunday!), after no sleep went to breakfast - we had been told the day before when we checked in that we would be shown to our table in the morning. We walked in and no one came to us so I asked one the staff if we could sit anywhere upon which another member of staff started fussing say 'bed and breakfast guests follow me' and we were led to the far end of the restaurant - why I could not tell you - it was a bit Fawlty Towers. My husband had the full breakfast, I had scrambled eggs on toast - but actually it was more like milk blancmange on barely toasted bread which went soggy immediately probably due to the amount of milk in the 'scrambled egg' - I am the least fussy person when it comes to scrambled egg - I have happily eaten scrambled egg my husband would have sent back as overcooked. But surely to be called scrambled egg it should have egg in it! I am sure you will be able to find a better hotel than this. Advertised as having wi-fi - but only in public areas which did not look that welcoming to sit in.

Another great break here with Shearings. We were greeted by Chris with a lovely smile. The wonderful Mary helped moved the dining tables around so my husband could have his usual spot. The food was great and so too our room overlooking the sea. My only criticism is the bath towels - please can we have bigger ones for the more cuddlier of us??

We were in desperate need of a break and treated ourselves to a weekend at the Burlington which turned into a Faulty Towers fiasco. Having gone to bed early after a long day traveling & sightseeing we found the bathroom flooded. There was a leaking toilet pipe. Staff were fantastic & helped us move from a side room 119 to a front room with fantastic views & promised us some drinks on our last evening. Slept well the first night & then on the 2nd it was the coldest night of the year & a gale force wind wasblowing off the sea straight through the joins of the old sash cord windows. We asked for a heater as I have a very poor circulation problem but there was none available. We had to barricade the windows stuffing them with newspapers and putting bags & cases along the bottom of the lovely thick curtains to prevent the draught coming through. As I was nearest to the window & still felt a draught I slept in a wooly hat, gloves & several jumpers over my nightwear. We were so pleased to be going back the next day to the warmth of our own home. No more breaks for us in the winter!

Have been to this hotel for the past 5 years and brilliant for the Airbourne Show which is on every year round about the 15 or 16 of August of each year it is manic they have stalls selling all kind of fayre and you have airplanes all day its intense and the hotel nothing is to much trouble the breakfast is great and extras are on hand if you are really starving and the everning meal is the same you can have seconds then after your meal there is tea or coffee in the lounge then bingo and entertainment and the bar is cheap they also cater for familys so very good all rounder wi fi in bar for all

Our Third time at this lovely Hotel.I am the worlds worst packer and emailed to ask about the loan of an ironing board.Reception emailed back to say they would have one in our room when we arrived as I had requested.Brilliant.
We had a great journey down from Normanton in hotel by 5 so time to change for dinner 6.30 to 7.45 each evening breakfast 8 till 8.45.Our room on 4th floor large warm and comfortable.Room 406 overlooking the sea right opposite the lift.We were a bit dubious about this but we weren't disturbed at all.Our waitress was Miriam a very quiet shy but professional girl nothing any bother to her.Dinner was as usual hot and plentiful and the menu the same as other visits.Breakfast choice very good and you could ask for extra.
We were entertained by Mark who was as nice and funny as our other visits.He is such a people person.Well suited to the job.
The Bingo was good .All money paid for the tickets £4 for 6.or £2 a book was given back in prizes nothing was taken out.We enjoyed every nights entertainment and some of the quizzes really good fun.Also if people wanted to dance after the cabaret he would play disco music till 11.30.My only complaint would be the very cold entertainment room you need a cardigan or jacket.Something to do with the ventilation if very windy We had been to Lewes before so didn't go.But went to Battle and Rye trip bu this time of year castle and Abbey shut in Battle and too cold to walk about in Rye.Nice in summer I'm sure but places inside to visit in the winter would be so much better.All in all another lovely break in a hotel whose staff really care.There us a notice which says please tell us straight away if there us a problem and they will do there best to sort it.Will be back.

Been to this Hotel on 3 occasions now,this establishment is excellent cannot fault it has friendly polite staff,Rooms are very nice & comfortable,and the food is first class, we also really enjoyed the nightly entertainment.The prices for this Hotel are very reasonable it's worth paying just a little extra for a stunning sea view,Hotel is owned & run by the Shearings Group & you can book here to come by coach, or drive here yourself parking is available at the hotel for just £5 per night,give it a try well worth it top marks Shearings.

We booked with shearings for the majestic hotel in Eastbourne but was transfered to the Burlington due maintance .what a nice surprise we got the Burlington was great hotel the food was delicious our room was a large twin with plenty of room and comfortable beds. The entertainment was great with Mark the compare keeping us entertained till the cabaret came on.on the whole the hotel was very clean and tidy and we'll run,well except for the restaurant .our waiter was hopeless , sometimes we got served when every one else hàd finished . I would recommend this hotel to anyone

A special family holiday, which could have gone bad ways, if we let it. We booked 4 rooms in June with agreed special requests and arrived on a Monday afternoon in November to hear that the little refrigerator we had booked for specialised medication should not have been offered by head office telesales and was never available. If we had known this we would have brought our own. I had to go out and buy freezer packs and a chiller box, Reception were kind enough to freeze the packs as required.
At the same time of checking in we were told 2 of our 4 rooms were without hot water as the boiler had broken down that morning and spares were being transported overnight it would be repaired next morning. We being on this special family holiday accepted with grace and washed with cold water that evening and next morning.
On returning after our Tuesday out to find that sadly that part had arrived but now a 2nd part was required which was being transported overnight it would be repaired next morning. This was now become very awkward for my Wife for personal washing etc. But It will be fixed tomorrow so bite the bullet.
On returning after our Wednesday out to find that sadly the urgent part had not arrived but it was being pursued and it would be repaired next morning. I think you might a pattern developing .This now was a major problem for my Wife's personal hygiene. We ask for another room which was unavailable and discovered that 30% of the rooms also did not have hot water, but we could go and use a shower if we wanted to book a time slot, Tomorrow.
On Thursday morning we asked to book a shower and Yes it was available at 17:00 hrs, But won't the boiler be fixed by then I asked ? No reply
On returning after our Thursday out (a pattern had developed) to find that sadly the urgent part had yet again not arrived but it was being pursued and it would be repaired next morning. My Wife was getting very upset about being unable to wash or shower, but we did have a shower booked .......... We asked for the shower key and were told a previous user had not yet returned it. We finally got it 1 1/2 hours later we went to the room which was filthy, we turned around returned the key back to reception. No hot water on the Friday either.
and Now the other bits, the Waiting staff, bar staff and the reception when not reading the "We have no hot water" script were excellent and like many other visitors if you don't get to the entertainment early you will not see or hear a thing.
Following correspondence with Shearings head office we were offered a take it or leave it amount, we took it, but this family will not be using Shearings again.

New .Year 2015
4 days to the Burlington Hotel, with shearings coach travel, was wonderful. Mark Snow the entertainer marvellous as usual
still as a great entertainer for many years.
food good. room large as we had a sea view
also like to mention Maggie one of the waitresses very friendly and good at her job.
our hotel room was number 104, have been several time here and will return. excellent
Linda and Neil Loveday

Just got back from a New Year break at The Burlington at Eastbourne and the hotel has one problem when it is full – lack of space in the public areas. There was entertainment on every night and one night we went downstairs just before 9.00 pm when the bingo was finishing. Absolutely nowhere to sit. Reception could do nothing for us and we ended up back in our room watching old films on the television – something that we could have done at home.

So, if you go at a busy time be prepared to rush your evening meal and make a dash for a decent seat or, as one group of four did, grab a table early on and go for your meals in “shifts”. Don’t automatically assume that you will be able to find a seat for the entertainment because you won’t be guaranteed one.

Third new year with shearings. Food excellent choice, hot and plentiful. quick service in bar and restaurant. Room 109 very narrow bathroom or was it a corridor. Cold room only one radiator working, this was a sea view premier room. We went to be entertained but due to the layout of the concert room only about 60 out of the 250 guests could see or hear the acts... obvious to spot returning guests who ate in relays just to keep the best tables. New years eve singer had his own "speaker" so unless you were one of the few you couldn't hear him also why have a magician when only a few could see him. Will not return

Nice small hotel

Excellent, spacious room, good food and really good location on sea front.

Had a lovely time, food and accommodation great

Awesome

A great short break at a fabulous price! The staff were amazing and were wonderful with my doddery mother-who has dementia and can be rather confused. They were patient and cheerful and made her smile! The food was fine, not haute cuisine by any means but tasty and served without any delay. The room was Ok, as singles go it was spacious and well equipped, the sink was rather a funny colour though! Parents room was neat, tidy and clean. The entertainment was acceptable, rather loud at times but just about what you would expect of a hotel singer/host. Eastbourne was a revelation, much nicer than I expected! All in all, a lovely way to spend a few days.

High just a few lines to say this was or second stay at your hotel driver tony spot on room upgraded with a sea view lovely staff wonderfull only down side water scrambled egg could not eat it xmas dinner with no roast potatoes other wise all good

stayed here recently with shearings room reasonably clean and tidy,tv in room came out of the ark one chair was fine other needed replacing.bath was clean but toilet needed updating food was fair.staff worked really hard but overall pretty good for the price

We have just come back from Christmas at the bay Burlington hotel. We went with. Shearings who were excellent our driver was Peterwho was first class, helpful polite, funny, informative he a credit to shearing. First impressions of hotel were good good excellent reception carols playing we were greeted with hot mulled wine. We went to our room where we had gifts from hotel and shearing fruit chocs box of eight excellent chocolate loss chocs calendar, Christmas card tea coffee, milk. The bathroom was spotless although very narrow and loo space was tight unless your very slim. Nice clean fluffy towels nice decor and art work. Also we had a flat screen TV with free view which was handy as I was really unwell on night so we watch TV in bed However our experience in the restaurant was not as good. Breakfast my husband was eating toast and she borough him his full breakfast before he had finish now apart from the table bing too small to hold it all it also meant His breakfast was getting cold while he finished his toast which spoiled . lunch and dinner we had to order our starter and main course together as I am not a big heated I hate doing this as I don't know what I fancy till I have eat first but U just had to guess she cleared away sauses eg apple sauce which we were still using and seemed to rush us through courses. After evening dinner we went to have tea and a mint. Then on to evening entertainment there are not enough chairs and tables to seat everyone. The one who had been before clearly knew this and rushed tiget seat saving seats for family friends with bag etc A lot of the seats are behind walls so you can not see the entertainment and on of the speakers sounded dreadful A lot if the jokes were visual so waste if time if you cannot see We had to set in cafe as no seats to view entertainment I think it needs a rethink we missed afternoon buffet in boxing day as we did not know it was happening in one told us. The entertainment area and restaurant speed wouldd stop me from going again. However we would go in Christmas break again if maybe new year

Just come back from a 5 day Christmas break with my family and have had a fantastic time.
Rooms were very clean and spacious.
We had sea view rooms which were very nice,on the 3rd and 4th floors, the lifts need to be upgraded as one of them was out of order for a while.
Food was very good and plentiful, especially the wonderful buffet that was provided on Boxing Day,,you wouldn't go hungry here that's for sure.
The staff throughout the whole hotel are very friendly and helpful,, they go that extra mile to look after you.
Mark Snow the hotel compere was excellent ,he works very hard to try and please everyone.
The manager Christine is wonderful and extremely helpful.
This was my 2nd Christmas break here and have already booked again for next year.
Met some wonderful people and made new friends especially Ted and Devona who made our holiday a memorable one.
Although the bedrooms did not have wi fi the communal areas have.

Great. A nice clean hotel, comfy beds and nicely decorated room with a view. Food was brilliant and well presented. Friendly efficient staff. All in all excellent value for money paid. Well done 5 stars from me.

We had a great week-end here. The staff were friendly and helpful. The food was very good and plenty of it, you could not leave still hungry! We had a wonderful sea view and at night it was restful to listen to the waves. Would not hesitate to go again.

this is the fourth visit and all was as good as usual. room (sea view) very clean and warm
food was good. only downside was the same entertainment as the last two years so some new acts would not go amiss. as I said in a previous reviews. all the moaning about the creaky floor boards and the age of the hotel don't stay hear because for the money you cant beat it.all the staff cannot do enough for you keep it up shearings

My friend and I searched throught the hotels and decided on the Burlington. The location is excellent.
On arriving at reception there was a smile and a fast check in.
Room was clean and presented well. The dinner was well organised and good. Our waitress (Julia) was quick. After dinner we had lovely tea in the bar. There was a nice guy (Danny) who served us. Mark the entertainment brilliant. I would certainly recommend this hotel to anyone.