We have just returned from a 3 night stay here and thoroughly enjoyed ourselves. We were on a Shearings long weekend break. We had upgraded our room and paid for a sea view too. Well worth the extra money as our room was excellent and the view was superb. When we checked in we were given 4 free drinks vouchers each to use all day on the Saturday. Brilliant!
We must say that the hotel reception staff were very helpful, as were the waiters and waitresses in the dining room.
Breakfast was buffet style and the cooked food was hot - not like some places where it is lukewarm! The 3 course evening meal was extremely well presented and cooked to perfection. We thought the food was excellent and there was plenty of it too. We also liked the fact that there were plenty of tables for 2 people.
The only downside was that only one VERY SMALL lift was working. The other one was out of action all the while we were there. We used the stairs each time to get to our room on the 3rd floor but that wasn't an option for the less mobile guests. Hopefully, it will be repaired soon for future use.

When we arrived I was concerned as I had booked for friends as well. The lift and room were well in need of refurbishment. Bed was hard and only 4' 6" Windows rattled. But apart from that everything else was good. The room was clean, staff were very good and friendly. Food for the whole five days was excellent as was our waitress.

We had a lovely time at this hotel .food was really good.everything you can think for breakfast buffet style .three course meal with lovely waitress service .nice entertainment run by a man called mark who was a delight .good game of bingo short and sweet and quizzes .clean room nice comfy bed .whats not to like x

This hotel looks directly onto the pier, the location is good. Its well worth getting a room with a sea view.

A lot of coach excursions stay here and I can see why. For retired people the evening entertainment is good. The staff are of mixed nationalities and friendly.

I only ate a breakfast in the hotel, it was plentiful and of a good standard.

The décor in this hotel is tired and appears to be undergoing some modernisation. The stairways still have wood chip on the walls and look rather battered.

There are only 2 lifts in this hotel which are small so there can be a wait during busy times.

If you are using your own transport you may have to parked a couple of hundred yards away in the height of the season. Parking is not free.

I would stay here again purely because the atmosphere is warm and friendly.

Loved it! What can I say fabulous location great hotel, food superb excellent staff. We've been to Shearings Majestic Eastbourne before twice and did enjoy it no complaints. However, the Burlington is so much closer to town and pier for buses and a fabulous hotel too so now our firm favorite. Not that I wouldn't go to the Majestic again or recommend it. First holiday with Shearings since beginning of year and first time we saw self service at breakfast. How much better can it get! Do enjoy having meal served to you at night still though. We didn't see much of the entertainment but seemed ok. At the end of the day there is entertainment and you can choose to go or plenty of seats outside of room to sit even overlooking sea albeit dark at night but still well lit and overlooking pier. Didn't do trips went to Brighton on bus. Sunday Eastbourne was buzzing and a street market on as well. Lots of shops open. Our room was excellent we paid for standard plus (only rooms left) £15 each for the 3 nights but wouldn't normally pay extra as never had bad room yet..

We arrived after a long miserable coach journey in atrocious weather,A lady called Chris explained some of the procedures to the coach load .We were checked in at reception quickly and directed us to our room.our luggage was delivered from the coach to room by hotel staff while we had a drink at the bar,
Our room was booked as a basic,it was warm clean spacious and comfortable
The food was superb,hot and plentiful,The Restuarant staff were friendly and efficient.In fact credit to all the staff for making our stay remember able .Mark Snow the entertainment guy was hilarious and made our evenings such good fun.We will certainly go again.

Just returned from a 5 day trip with Shearings to the Burlington.We have been 3 times this year and though it is a little tired it is always clean and well run by Chris and her friendly staff.The Xmas theme is well presented.the entertainment is great and well hosted as usual by Mark..We could watch Ray Campbell every week,a great all round entertainer.The hotel was well decorated throughout.The restaurant has a good menu and a very nice Xmas dinner served to us by the very efficient Maggi.Great value.

Room was ok, worth paying for a sea view. Food was ok too. Saturday’s singer was good but we’d go down the town Friday and Saturday if we go back. Some of the corridors in the hotel could do with a lick of paint and a new carpet but no real complaints. The Shearings day trip was ok but we would have liked the option of staying longer in Battle where the Abbey (battle ground of The Battle of Hastings?) is worth visiting but you need a lot longer to justify paying £10. Eastbourne was suprisingly big with most major retail outlets, 2 Weatherspoons and a miriad of gift shops. A bit seedy but that’s part of the charm. The Shearing coach took 11 hours there and 11 hours back from Newcastle, be warned!

Having visited this hotel during different times during the year, they always have fabulous offers. These include, March Madness, Summer Vacations and Tinsel and Turkey. The staff are fabulous all year round and nothing is too much trouble. This hotel retains the personal touch despite having approaching 200 rooms. I cant wait for my next break.

A friend and I spent 5 days at this hotel on a Shearings holiday. It is one of the cleanest hotels I have been in, everywhere was spotless. The staff are all excellent and can't do enough for you. The food is good with hot and cold choices at breakfast. I had a single room which had been updated and was very comfortable and kept clean daily with clean towels, etc. The location of this hotel is excellent, just across from the pier. We will certainly go to the Burlington again.

One night bed and breakfast to surprise friends on a Shearings break. Room 419 - redecorated, reeked of a take-away of some sort! Grubby fingermarks around light and plug fittings, shower trickled, but a lovely view and actually very quiet! Staff, charming and attentive - entertainment not my style but still enjoyed Mark's banter and a very good female singer! Public areas tired and actually dirty - downstairs gents a disgrace, lift with some form of carpet wall decor. Breakfast awful - bacon and sausage lying in a pool of grease at the bottom of the chaffing dish - scrambled egg beyond description! Tea from Thermos actually excellent! I regret this report as the staff were superb....

It was my friends birthday and she wanted a weekend away, so I booked us in at the Bay Burlington Hotel. Well, where do I start ? When we arrived, I had to park up the road on a meter as there was nowhere to park outside the Hotel, all the spaces had been taken. We checked in and I was asked if I would like to open a Room A/C. Good idea I thought. " How much credit would you like " ? £50 should see us over the weekend. So £50 was charged to my Credit Card, funny way of doing it I thought, but Hey Ho. I told Reception that I had paid for Parking, but my car was on a Meter. " O.K. I,ll see you at the Car Park to let you in. Came around the Rear of the Hotel and the Chain was dropped so we could drive into the Car Park. We went up to Room 405. The Room was Clean & Tidy, but, the Paper was Peeling Off the Wall and also the Ceiling. Went into the Bathroom / Toilet, well, when you stand by the Sink, the Floorboards Creek like an Old Sailing Ship, the Sink, how Old is that ? The Taps on the Sink are of different manufacture and the Shower seems to Dribble out ?
So, we go down stairs to have a drink in the Bar, I hand over my Room A/C Card, after a while they ask me to sign a Hand Written piece of Paper with the drinks wrote down on it. Apparently the Machine is Not Working. We go into Dinner, the Wine Waiter comes around, we order another 2 drinks. As we are finishing our Desert our Drinks turn up with a Print Out for the 4 Drinks. " Could you pay this at the Bar please " ? When we finished, we went to the Bar & Paid £14.60. For the rest of the stay, I paid Cash for our Drinks. We sat down for the Evenings Entertainment and the Entertainments Manager said " Now if there is anything wrong, don,t go home and put it on Trip Advisor, tell us now so we can sort it for you " Friday night we had a Comedian ? Funny, I thought they were supposed to make you Laugh ?
I went back to Reception and told them about the Room A/C and they said " No Mr Smith your A/C is Clear.
Saturday, we were a bit late in getting up, went downstairs for Breakfast, Too Late, the Vultures had already been there. There was No Fruit Juice left. We went to get our Full English Breakfast, but had to wait for more Fried Eggs, so I went for Scrambled ? Managed to cut a Slice of Scrambled Egg ? Not Fluffy like I make at home. Toast, I thought. Too Late, the Vultures had been there as well. Shall I have the last 2 Slices of White or Brown ? We sat at our Table, the Waiter came over. " Tea or Coffee " ? He returned with 2 Metal Jugs, poured out our Tea & Coffee and went. It seems for Breakfast, you just get 1 Mug of Tea or Coffee and that,s it ? Oh, the Sausages, is there any Meat Content ? or Just Sawdust ?
Sunday after Breakfast and my 1 Mug of Coffee ( I think that is why there is a Coffee Shop just outside the Restaurant ) we Checked Out. Handed over my Room A/C Card," Oh that will be £14.60 please " NO, I said, I paid this Friday Evening at the Bar as I was asked." Oh don,t worry then " one of the Reception Staff was told.
So, was this a Genuine Mistake, or is there a Scam being Worked ?
I have now had my Credit Card Bill come through and there is NO £50 charge on it.

Obliged to pay a single supplement for my stay, AND was given a single room, are Bay hotels aware that this practice is not likely to get repeat visits! However, the room given to me, although small was newly refurbished, pleasant furniture/curtains/lighting etc with a comfortable single bed with nice linens. Flat screen tv and tea/coffee unit, the remote control had not had a clean in a long time. New bathroom but no toiletries and the smallest bar of soap I'd ever seen. Gymnastîc attributes ñeeded to access the bath/shower, so if not firm of foot this may be a problem. Hairdryer in bedroom drawer. Restaurant bustling with many folk using a buffet style breakfast, though evening service is to the table, food was good choices and very well presented. Plenty of seating areas, nightly bingo and entertainment. Lifts a bit chaotic at meal times and arrivals and departures, one rather like a coffin, supposedly for four persons, the other lift padded with destroyed carpet!
Was rather aghast at the access process to the BskyB/cloud wi-fi, functions in lobby area, but it is efficient. Staff pleasant and attentive.
Leisureplex and hallmark as well as many other groups give a twin or double room for their single supplement charges, I will be inclined to use them instead of this Bay chain. Other than that a pleasant stay.

Myself,Wife and four year old came to the Burlington hotel for a five day break, Everyone was very helpful ,our coach driver Kevin was really informative and good knowledge locally. Our waitress Maria was really helpful indeed and deserves a mention, nothing was to much trouble for her. The food was really nice but the sausages needed to be hotter. I am sure the management is aware of the rooms needing upgrading. We paid for a sea view which was great ,on the down side we had a geriatric t.v with 6 channels that were fuzzy . The decor of the room really needs attention sooner rather than later. There were issues with damp above the t.v. We reported a loose wall light at the beginning of our holiday and it hadn't been fixed during our stay ( I assume it's still the same ) But overall we enjoyed our stay , And if improvements are made we will visit again.

We have just got back from a break here 2 adults and 1 child, we paid extra for a Seaview room which did av a lovely Seaview looking at the pier, unfortunately this was spoilt by having a old box tv with 6 fuzzy channels then above where tv was paint was peeling off wall which to us looked like it was damp. When u get out lift the paint work on corridors is chipped in places. The restaurant and food were very nice we had a waitress called Maria who was very nice and couldn't do enough to help us. We went for 5 days on coach Kevin was our driver who was also very helpful and informative.

My husband and I visited this hotel at the end of September on a 8 day coach trip.We thoroughly enjoyed our stay and really liked the hotel, just as we had done on our first visit about 4 years ago.
We were in a 4th floor room (which we thought being in the roof would be small)but it was a quite large room and the bathroom, whilst not being as modern as some we have had, was kept nice and clean and had bath and shower and always plenty of hot water.
The bed was comfortable and we had two nice chairs in our room. There was a good supply of beverages on our hospitality tray.
The food was good and the waiters we had were extremely efficient and friendly. We enjoyed the entertainment although we didnt go back to the hotel till later in the evening.
Our coach driver, Kevin was very helpful and informative and friendly.

We stayed at the Burlington Hotel on a Shearings five day holiday and were very pleased with our room (which we payed extra for) as the view from our window was looking towards the pier, (room 111). The only problem was in the evening this room was not very warm but I informed reception and they supplied us with a plug in heater. They said the heating for the hotel was on but people at the back of the hotel complained there rooms were too hot and ours was cooler because of the wind from over the sea!
The hotel was very full and the breakfast was buffet style but it was regularly replenished. The meals were good and they did very nice vegetarian meals which I liked. The excursions that were for Shearings customers were not really very interesting.

I took my 89 year old mother to the Eastbourne Burlington hotel with Shearings last week. Got a very good room on first floor with a walk in shower, and plenty of room in bedroom, comfy bed, excellent TV. Only 2 steps to the lift. Only 20 steps to ground floor.

Plus points, all staff accommodating and very polite. Lovely large lounge, neat little bar. Nice lounge seats overlooking sea front, only 4 steps to enter hotel. So in fact on quibbles about the hotel itself, would recommend.

Breakfast however is done buffet style, and you have to make your own toast. Well, I can do a fry up at home and make my toast too. Often the cooked food at breakfast was half cold. I asked for a poached egg and it was more like a hard boiled egg! So I lived on Frosties all week. Shearings have lost the 'personal touch' for me. You don't get a pot of tea or coffee, but it is a mug which the waiter fills up on request. Just don't like this American style canteen service.

On the Wednesday night the restaurant manager served us, he dibn't offer us water, so we helped ourselves, he didn't offer us bread either? Anyway we got starter then main. Then we waited 25 minutes to get a dessert!

Fine Shearings are obviously cutting back on staff, but it seems that you are also cutting back on customer service too! Very disappointed, have travelled with Shearings for over 20 years. Things change I suppose.

The hotel is probably the biggest in Eastbourne with an excellent location on the seafront, almost opposite the pier. The shopping centre is only a short level walk away and so the hotel could not be better placed. The 5 day break was by coach. The hotel is clean and bright. The food is of good quality considering the price paid. We had a sea facing bedroom which we paid a small surcharge for and the bedroom was spacious and clean. All the staff at the hotel were friendly, courteous and very hard working. Entertainment was provided every night , the in house entertainer being spot on.

We booked into this Hotel on the 30th September for a long weekend, having previously stayed there in 2012 and again two years ago. Firstly it should be stated that with out exception the staff work hard, and are friendly and helpful but, it is now looking very tired, with chipped paintwork, the stair carpet repaired with gaffer tape, and lounge furniture which is worn and tatty.
The bedroom we had, was very neat,Clean, and with nice decor, but we had updated to a standard plus, and I guess you gets what you pays for.
The real downside for us though was the food, which was very samey with chicken and frozen fish seeming to predominate, and with vegetables which were considerably overcooked, and chips which were anaemic,and undercooked.The breakfasts, which have always been a strength in all their hotels, were self service, under Stainless steel tureens which were heated with some form of burner. Mostly the eggs were hard, and other items either soggy or overcooked.We have of late been staying in Coast & Country, and the standard there is much better food wise, but with in some cases brought directly from the Kitchen, or cooked and bought in at proper service bars.
We have stayed in a number of Bays, where the food was indifferent, but until now, this was not the case with the Burlington.
This Hotel is in a wonderful position, central to all amenities and the pier (directly opposite).
Although we were mainly out to shows at the bandstand, Eastbourne theatre, and the Cinema, we did get back for some Dancing on their very good dance floor, with a very good host in Mark, who played a splendid and varied choice of music.Judging from comments from other guests, he was also very good at keeping them entertained.
So, come on Bay Burlington, do some decorating, replace some tatty furniture, and above all get your food back to where it was on out last visit.
We had room 2223, and this was facing Harry Ramsdens, and we managed to get free Wi-Fi from there, so never actually used The Hotels (Which was only available downstairs anyway)

great hotel, really friendly and helpful staff,great room lovely sea view, the problems we had soon solved by hotel manageress,DOWNSIDE not a fan of buffet breakfast don't need the hastle first thing in the morning, shearings should reconsider this aspect of the holiday, and finally you should not have to breathe the nicotine laden air when entering and leaving the hotel courtesy of the smoking brigade.

Hotel it self is very tired looking rooms the same. Odd taps sink different color to rest of bathroom suite. Poor pressure on shower. Reception settees in serious need of recovering. Staff all outstanding all very helpful. Food great value you for money. Entertainment in all my year's I have never heard someone call bingo on both nights we were there sound so suicidal the man just had no go in him and he is meant to be the resident host. Maybe he was having a couple of bad nights who can tell.

Having been here a couple of times before we booked a seaview as a birthday treat
the room was very small , we booked a sea view as we like to watch the world go by but we had to take turns because there was only room for one chair by the window..
the bathroom was small, shower gel shampoo etc had to be stored on the shower floor as there was only a soapdish and if you were a plus size you wouldnt have got in the shower it had a door that folded inwards ... the rest of the toiletries were left outside the bathroom as there was just a tiny shelf .
.the wardrobe had unfinished wood on the inside ..a coat of paint or varnish would have been good...
All in all the break was spoiled by the small room/window ..looking on the advert it said upgrade and showed a lovely room with a large window and two chairs and a table .. we upgraded as we booked...other rooms we saw were bigger than ours maybe because we were independant travellers and not Shearings
the whole fourth floor smelled smokey..and the fire doors could do with a wipe down.
th meals were OK most times you have to wait between courses ..one night we had our starter and the waitress gave our main course to someone else meaning we were forgotten till we called her over and asked what was happening ..we had to re order.. Cant blame the staff though because they are very overworked ..Not too keen on the tea and coffee brought to you ..if you want another cup you have to find the server ..same with the water ..would be better with a jug on the table I liked it better when breakfast was served I only had toast because my partner had to wait each day for something to be refiled
Entertainment wasnt bad but one night the room emptied quite early!!
Needless to say we wont be visiting the Burlington again

Visited on a 4 day break with Shearings. Impressive looking building which as many have stated could hardly be better positioned, ideal for the pier, shopping areas and the cosmopolitan eaterie area of Terminus Street. Public areas well kept and comfortable.

Room tired and in need of a revamp but clean and adequate.In retrospect a sea view may have been worth the additional cost. Room seemed very hot even with the window open but reception provided a fan with the minimum of fuss.Very good buffet breakfast with a good choice, evening meals pretty good (you get what you pay for!) service and staff carried out their duties efficiently and politely.

The beautiful South Downs are an often forgotton area of England, the area is equally as spectacular as many national parks, with many local beauty spots and classical English villages.

As usual a good value break with Shearings.

Just completed a weeks coaching with shearings sun sea and close to the pier and town center all around fairly flat for strolling .Rooms very good well attended .BUFFET breakfast ample choice waiter service evening meal,Reception very helpful, evening entertainment very good. A holiday being well looked after.