The Last Visit is a guide for those that work with animals and their owners or handlers. It was written from a veterinary perspective and discusses the do's and dont's surrounding pet loss. When a client loses a pet, be it through illness or injury, they will be seeking support, advice and most of all understanding.

When the death of the pet is not handled correctly or appropriately the client may never return to that practice. Clients tend to vote with their feet, and the loss of the pet is not the only loss the practice experiences. Can you imagine going through a consultation having to make a decision to end your pets life, or taking your deceased pet to the vet, and having them completely ruin your trust? To have them treat you and your pet with apparent disregard, disrespect and lack of sensitivity?

Would you go back to a practice that saw your pet as just a way of generating income? A practice where the death of your pet was treated as just another day at the office, NEXT. Would you go back to a practice where the staff were totally unaware of or unconcerned regarding your discomfort and pain?

No. You more than likely would never want to set foot there again. So, this is where my book comes in. It is written with the intentions of making sure that the last visit isn't the last. There is no excuse for poor end of life support. As veterinary staff will know, there are times when we have to end a pets life, or it has already passed. Then we have to talk to the owners who will be in varying states of distress. We are the ones that are supposed to make it better, the ones who know what to say and do. However, sometimes it is hard to find the right words to say, it is hard to know what the client needs to know. It is difficult to be strong when there is a client breaking their hearts in front of you. The least we can do is be the support they need, the ear to listen, the shoulder to cry on.

The Last Visit was written with tips and advice to enable veterinary staff or those that work with animals and their handlers, to know what to say, what to do. To be the support the client needs. The last visit doesn't have to be the last visit. My book will show you how.