Contact Centre Skills Training- FREE Training with Good People Services Bolton
27th June 2011
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Contact Centre Skills Training- FREE Training with Good People Services Bolton

  • What is customer service? 
  • Who are your customers?
  • Handling difficult customers, 
  • Listening skills - Call handling - Effective communications, 
  • Assertiveness - Building rapport with customers - Going that extra mile.
  • Industry relevant qualification: (BCS Email and Internet).
  • Course runs 2 days per week Monday and Tuesday for 4 weeks.

Dates Available

4th July 2011

1st August 2011

5tth September 2011

3rd October 2011 

31st October 2011

28th November 2011

9th January 2012

6th February 2012

5th March 2012 

2nd April 2012 

30th April 2012

11th June 2012

9th July 2012

Skills Support for the Unemployed and those under the threat of Redundancy

  • 18 years of age and over
  • Claiming Jobseeker's Allowance (JSA) or Employment and Support Allowance (ESA) 
  • Living in the Greater Manchester area 
  • Priority will be given  to  individuals  who  have  not  yet  been  referred to  the  Work Programme
  • Under consultation of redundancy, notice of redundancy, or expected to   become redundant due to company downsizing or closure OR Newly unemployed individuals who are not yet claiming benefits and those who have recently started claiming Jobseeker's Allowance (JSA) or Employment and Support Allowance (ESA)

 

For further information or to reserve a place on the course please contact

Coryn at Good People, details below:

 

Email: mail@goodpeopleservices.com

Web: www.goodpeopleservices.com 

Twitter: @goodpeople_jobs 

Facebook: http://www.facebook.com/goodpeopleservices

 

 

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