The team at the Old Government House hotel make it an exceptional place to stay and visit Guernsey. The welcome was friendly and efficient, the restaurant staff professional and very attentive, they were there when you needed them, and nothing was too much trouble. The Spa is below the hotel, open to outsiders, it offers 5 treatments rooms, a wet room and sauna and steam room. The therapists were friendly and the treatments excellent.
Our bedroom was not big, but breakfast on the balcony in April was a real treat! The rooms are very well equipped, high quality towels, bathrobes and bathroom products. Free wifi.
The location is perfect for strolling round the town, great boutiques to shop in, and many fine restaurants to choose from.
We are looking forward to our next trip to Guernsey and staying at the hotel!

We have just returned from a weeks stay at this hotel and can honestly say it was one of the best hotels we have stayed in. We were celebrating a birthday and a recovery from a serious illness and this was just the sort of luxury and pampering we wanted. Nothing was too much trouble for anyone. We splashed out and stayed in a suite which was beautiful with excellent views over the port. All the staff went out of their way to make sure we had everything we wanted from Gavin by the pool, Keith and Jose in the Crown Club, Gonzalez at concierge and Ken, Norbert and the rest of the team in The Brasserie. Thank you for a fabulous stay - we will be back!

On arrival the concierge asked us if we wanted to be shown around the hotel. No it's ok I said we've been before. To this he replied have you seen the new crown club, no we said. So he took us round and wow what a great addition to the hotel. It was so good we went every night and were made very welcome by Keith, Paul, Gino and Jose. All in all we couldn't fault the hotel. The food was great including the breakfasts and a special mention to the Steak Dianne Man.

Good, solid Hotel. Good food, good location. The staff were very helpful (especially when I was arriving 2 days after my family - In the meantime Jim 'the letch' Davidson (infamous unfunny, drunken 'comedian') was staying at the hotel and took an unhealthy interest in my wife, which I needed the help of the Managment to deal with in advance of my arrival. All good...

All there is to say - Solid top end hotel, very well located...

Arrived and had to wait a couple of hours for our room, which we accepted as check out was at 11am, and we had arrived at 12. Reception promised to call us on our mobile but that never happened. After 2 hours we went back to reception and our room was ready and our suitcase was already in the room so we didn’t understand why they hadn’t called us as we had been sitting around in the hotel waiting for our room. A bit annoying.

The room was ok (room 104). But it was above the function room and although we had a couple of polite letters from the Management saying that the music would finish at 11pm, (which it did) the guests decanted themselves from the function room to the garden just outside our room, for further drinks and entertainment. Very noisy. I guess it was just the wedding season and as we stayed over from Thursday to Monday, so we couldn’t get away from the functions.

The rooms had tea making facilities, (replacement Earl Gray not being on the list obviously) and all the usual shampoo, body lotion etc. Hand held showers were fantastic for someone with long hair. Nice touch. Couldn’t get the air conditioner to work and lower the temperature, so we concluded it was on some sort of central control, opened the windows instead for a draft. Bed was very comfy.

Pool was supposed to be heated but was freezing cold, Personally I don’t mind that it was not heated until the last day. I would have liked to know what triggered the heating though. Loved the fact that the hotel provided sun protection lotions for everyone to use. Great idea. Didn’t like that people using the spa could also use the pool as one sunny day, there were not enough beds for guests. I understand the business model though. Would have preferred more beds that were adjustable and also thought it unheard of for a so called five star hotel to be unable to provide sun umbrellas when it was so hot. There is no shade around the pool, and you really can’t rustle up a sun umbrella when a guest asks you for one? Really? Well obviously not.

All the staff were fantastic. And I mean all. Outside of Dubai, this was the best service I have ever received and that is no small compliment!!!. A couple deserve a special mention, Katya in the bar who so looked after us night after night, lots of personality, we loved her. And PJ, who when he could not get a taxi for us, got the hotel car to take us to our destination on time, he was the epitome of good service. Nice to see someone take such initiative to sort a problem for a guest. Thank you for your exceptional service.

Nice hotel with lovely public rooms. Superb staff. Intend to return shortly.

Attention to detail correcting any mistakes. Thank you to the manager for the offer of a massage, and the champagne and pampering gifts. Great hotel! Stayed in 2012 and hope to stay again one day. I recommend the OGH hotel to anyone looking for a hotel in Guernsey.

We have just returned from the OGH Guernsey after celebrating our 30th Wedding Anniversary,the whole team there made it a fantastic experience, from the guys who valet parked the car for us everyday to the staff in the dining room,where nothing was too much trouble,spa treatments were amazing and girls lovely and friendly,5 star hotel with 5 star service,can't wait to go back

Debbie & Phil Guest

It was our second visit to the Old Government House in Guernsey and this time we took my mother (78) for her birthday. Our experience was first class even before we arrived with the Hotel's team emailing to ask if they could arrange anything for us ahead of our trip. On arrival we were greeted by exceptional, warm and friendly staff - an experience which continued throughout our visit. The hotel is ideally located in the heart of St Peter's Port,a brief walk to the marina and shops. The facilities are 5 star with a lovely pool area and a variety of choices as to bar or relaxation areas. The food is to a gigs standard as is the service - the team catered to our every need but in such a way as to make us feel extremely relaxed. They were flexible and able to cater to all ages, young and old. We travel a lot and this is easily up there with some of the best 5 start hotels that we've stayed in - the friendly, engaging staff make it the perfect place to stay when in Guernsey.

I have just returned from a one week visit of Guernsey and the OGH. I quite enjoyed the "welcome back" and the smiles from the team.
As before I had a great time, everyone was very attentive and helpful from the first day until departure. Thank you to all the ladies at the reception.
Meeting and talking to Harry Seepaul, Director Guest Services again was great.
I liked my room very much it was always in good order, most of the time it was serviced during breakfast. The room was opposite the small office of "Housekeeping". I liked to talk to the ladies and the Head Housekeeper every time I went out or returned, best neighbours I ever had.
The events with "ClassyCool" was amazing so were the food and drinks offered. Also thank you for supporting the Town Carnival it was well worth it.

Breakfast was very good every day a different choice of "hot selections". I had lunch and dinner at the Brasserie. My favourite is the "crispy roast baby chicken" and for lunch the "House sandwiches".
Room Service was very fast and the tray with the food looked nice.

I am looking forward to returning to the OGH.

Thoroughly enjoyed our five night stay at the OGH Hotel. 5 star hotel at 4 star price! Room was, although not large, perfectly adequate and very comfortable, as was the bathroom. Public rooms were spacious and well appointed. The pool was heated to 29 degrees even in July! and was as comfortable as the loungers. Nice touches were sunscreen available at the poolside and weather forecast left in the room during turndown service. But one of the outstanding assets of this hotel was its staff. All were courteous and helpful, and superb at making you feel welcome, and "at home". The food is also worthy of praise, breakfast - excellent, dinner - superb and if you get the chance try their picnic (which for us was part of a "discovery" package that included 2 days of car hire and a dinner in the Brasserie), generous almost to an excess. The food was great and china plates, salt and pepper pot, and eight pieces of cutlery each made it very special (if heavy!).

This is a great hotel. Even before we arrived staff had asked us our preferences and ensured small details like having decaf tea/ hair items in my room were sorted. When we arrived the staff were fantastic - no detail was overlooked.This is a perfect hotel to treat a loved one in as the staff are brilliant and location is fab. Definitely worth upgrading to a sea view room though as room is larger than the standard one and has a better bathroom.Lovely pool area and olive grove for dining outside. Food was fantastic. Took my mum this time - Looking forward to returning with the boyfriend soon!

Having experienced the fantastic Oyster Box, we decided to book the OGH as it is in the Red Carnation group too. There are some excellent features to the OGH but enough small criticisms to leave us slightly disappointed.
Positives
The location a couple of minutes in a quite area above the hill from town is excellent.
The service staff in all areas were very good (arguably slightly too attentive at times)
The Curry Room dining experience is simply first class...not to be missed!
Negatives
Our room (316) was fairly small and cramped for a 5 star establishment. The view was of an adjacent street and a tiny corner of the garden.
The bathroom was certainly not 5 star. A simple bath with an over bath shower that required a plastic non-slip mat really didnt look great and was not what we had expected.
I don't appreciate paying service charge on restaurant meals taken in the hotel when a staying guest.
The drinks in the new Crown club are expensive (£12 for a Mojito compared to £7.50 in the lounge area).
We had a lovely stay but overall didn't think this was a true 5 star experience although the room price most certainly was!

Fantastic hotel. Great service provided by friendly, welcoming staff in a classy but laid-back environment. We were really disappointed to leave but work & mundanity called, I'm afraid. We will definitely return, hopefully sooner rather than later.

Full marks to the whole team. They couldn't have done better. We loved the place!

We have just spent 4 nights in the lap of luxury. Yes, we were born before 1960 and loved the period ambience. Staff were excellent and nothing was too much trouble from the Front Desk up to and including Below Stairs. The room was spacious and well maintained and the provision on our arrival of Champagne to help us celebrate was a bonus. We made full use of the outdoor swimming pool but the gym area was avoided due to our age!! We can thoroughly recommend the hotel if you wish to pamper yourselves.

I spent two nights with my sisters in this beautiful hotel for a relaxing getaway! The afternoon tea we had in the garden area was one of the highlights of our trip. Delicious scones and nothing beats drinking champagne in the sunshine!
The gym area is very well equipped for a hotel gym, with a steam room and sauna available as well.
The new Crown Club is sophisticated and modern and the perfect location to relax with a cocktail.
The rooms are beautifully decorated with a lovely personal feel. I loved the l'occitane products!

OGH; splendid in every way except watch out for bedrooms 131-135: they don't have any view and almost no natural daylight which, for a hotel charging these rates is a bit much. The rooms in the pictures are obviously not these few!

Our stay at the ogh was brilliant. My wife thoroughly enjoyed the holiday to celebrate her 40th and our daughter (eva) absolutely loved her stay and all the goodies that came her way. The staff were very attentive and our daughter took a real shine to Ken who treated her very well indeed.

In terms of plus points and minus point .... All plus points and nothing negative to report : - )

We stayed for a week in mid June. Excellent old style service, not a thing out of place, staff only to pleased to assist. Very comfortable, good rooms, all facilities modern and very well kept. Big spacious lounge with a first class afternoon tea specialty. Restaurant tables well spaced out, never too crowded.Dinner Menu choice was from a fair variety of dishes to suit most tastes, supplemented by three or four specials each evening. Breakfasts typical of a first class hotel, catering for all international taste, not short of anything. Outside terrace to dine when weather permits.

The central location in St Peter Port made it easy to walk in and around the centre. The town is spotless and buildings very well maintained. We had a small hire car for the week, driving not a problem, car war parked by staff and delivered back to the main entrance on call.

The Hotel is highly recommended for anyone wanting a relaxing stay with faultless service and excellent international facilities .

An excellent hotel in a perfect location for the town. I should be delighted to return. A particular mention should be given to the excellent Indian food in the Curry Room. Very good public rooms. We enjoyed our lovely balcony overlooking the sea

Old Government House was one of the very best hotels my wife and I have stayed at. We have seldom enjoyed a stay as much as we did there. The property is attractive and charming, as the name and history suggest -- full of cozy sitting rooms just right for afternoon tea and bright spaces for dinner or a drink. Decor is traditional but done with imagination, not stuffy in any way. Our room was comfortable and nicely furnished, with a spectacular view of the harbor; The restaurants -- both the main dining room (sensational local seafood) and the Curry Room (most sophisticated Indian cuisine we've had in a long time) -- were outstanding. The location right in St. Peter Port is convenient to shops, sights and the harbor. But it was the friendly and extraordinarily helpful staff that were most memorable. They were attentive to every detail, right down to wrapping an anniversary gift for me and stowing it away so my wife wouldn't find it, then delivering it with a bottle of bubbly and a vase of locally-grown freesia. Guernsey is delightful and the hospitality at the OGH makes it well worth a return.

My wife and I stayed here for 4 nights for our fourth wedding annevesary, and it was just 5 days of the most relaxing and spoilt time of our lives. The hotel is absoloutely amazing, its just so hard to describe how beautiful this place is. We stayed in the Herm Suite and if you do have a chance to stay I recomend this suite the view is just incredible even when your in bed. The only thing that was better than the actuall hotel was the staff, they were quite simply the most caring and friendly hotel staff that we have ever had. Every detial was looked after by them nothing was ever overlooked, the restaurants are just fabulous. The head chef even came down and met us and made some special exceptions for my wife. Without a doubt in our minds we would definately stay there again just longer next time thats for sure.........

My wife and myself were treated to 5 days of sure bliss in this hotel, the cleanliness of the hotel was outstanding, I cannot explain the attitude of the staff as they were the best staff we have ever had at a hotel from receptionist to staff waiting in the restaurant, & maid, made it a delight to stay in this hotel, we had a room overlooking the port which was superb. We will be going back in the near future.

This was our first stay since the Carnation Group took over our stay was fantastic the room was out of this world views were stunning from balcony the decour of room was wonderful had so much room it was unbelievable everything you would want was their having stayed at many hotels over the past 30 years this far outshone anything we had seen nothing was to much trouble the food was of the highest standard I have ever encountered a great variety at all meals it is quite obvious they have a top class chief the staff were all a credit to company they were all very professional and polite at all times nothing was ever to much trouble for them you can see why Hotel has been awarded a 5 star status It was obvious that they are continuing to add additional services all the time we would not hesitate to highly recommend this hotel to anyone considering it was 5 star the prices for food,snacks and drinks was very reasonable we cannot wait to return for a longer period next time

We have just returned from a week in Guernsey staying in the OGH. After clearing up a misunderstanding about the room we thought we had booked the hotel receptionist was most helpful in giving us a choice of larger rooms.
In general all the staff went out out of their way to be helpful and did very well in remembering our names for most most of the time. This created a most welcoming atmosphere. The only minor criticism was that the restaurant waiters did seem to get a little confused at times. Sometimes another waiter would ask us for our order when we had already done so with one of his colleagues. The restaurant service was generally very good and attentive although possibly at times a little too much!
The quality of the food was excellent, particularly breakfast. The brasserie menu catered for most tastes but at the end of our week we would have liked some alternatives even though there we some specials. We also ate in the smaller Governor's Room which had curry style dishes again very enjoyable.
We saw both standard and larger rooms. For a week's stay we think that a standard room would be too small. Our rooms were spotlessly clean a well serviced each day. The shower cubicles we saw were all a little on the small side.
The hotel is very well situated near to the center of St Peter Port and only a few minutes walk to the harbour, sea front and most of the local attractions.
We would have no hesitation in returning.

Had a wonderful weekend for my husbands birthday, great welcome followed by a room upgrade , staff couldn't have been more accommodating, especially Chris and Samir in the restaurant and our Irish bartender, good, and great service was the highlight of the weekend , Thankyou