Old Government House Hotel & Spa
Latest Reviews
a 5-star hotel but without all the aloofness of traditional business- class hotels. We were there on a private visit but, despite the presence of various business conferences, we felt very welcomed with personal service and attention to detail. Recommended.
Source: tripadvisor.co.uk
If you are looking to stay in a hotel where nothing is too much trouble for its staff, this hotel is the one for you. From the silent air conditioning in the luxurious bedroom to the sheltered pool area , you'll enjoy every moment of being looked after.
The hotel is perfectly situated five minutes from the ferry and buses nearby.Nice touches were the birthday cake delivered to our room just after our arrival and the hand made biscuits on departure. The hotel is part of the red carnation chain and we shall certainly look to stay at another of their hotels in the future.
The hotel is perfectly situated five minutes from the ferry and buses nearby.Nice touches were the birthday cake delivered to our room just after our arrival and the hand made biscuits on departure. The hotel is part of the red carnation chain and we shall certainly look to stay at another of their hotels in the future.
Source: tripadvisor.co.uk
Great staff very helpful and accommodating. The whole 3 night experience was let down completely on the last morning breakfast, the previous 2 breakfasts were 5 star plus, eggs Benedicte to die for, last one the "chefs" had 3 attempts at the Benedicte before I gave up in disgust. Not sure why they thought the plate it was served on should be scalding hot and the hollandaise sauce "cooked" on top of the eggs like a pancake with the eggs being hard, thought maybe the name "sauce" may have given it away. If this had been other than a 5* hotel charging best part of £200 per night b&b I may have understood their complete lack of culinary skills.
Be careful if they have a conference or large party on in the evening as the restaurant service deteriorates dramatically, as we found out one evening, again at £150 a couple for dinner that isn't really acceptable. That said the previous evening the dinner service was 5* +.
Poor room size and that with an upgrade to. Queen room. Double bed made with 2 single mattresses not the most comfortable.
Was it worth over £800 for 3 nights stay? Emphatically NO.
Be careful if they have a conference or large party on in the evening as the restaurant service deteriorates dramatically, as we found out one evening, again at £150 a couple for dinner that isn't really acceptable. That said the previous evening the dinner service was 5* +.
Poor room size and that with an upgrade to. Queen room. Double bed made with 2 single mattresses not the most comfortable.
Was it worth over £800 for 3 nights stay? Emphatically NO.
Source: tripadvisor.co.uk
We booked an Expedia special offer that included flights from Southampton plus 2 nights and 3 days at OGH. Went October 1st to 3rd. Our first visit to Guernsey and we had no particular expectations and just went to enjoy ourselves. The hotel was lovely, very clean, friendly helpful staff and excellent breakfasts. Our room (209) was very comfortable and beautifully decorated with a very nice bathroom. The public rooms were gracious and it was a pleasure to sit in the various rooms and on the terrace to enjoy the ambiance. Great central location and altogether a very positive experience. Highlight of our trip was walking around Herm in lovely sunny weather.
Source: tripadvisor.co.uk
The title is taken directly from the hotel mantra on our room access card. We can assure you that this is what you can expect from your stay at this wonderful hotel. We were met at the airport by a warm and welcoming ‘Guernseyman’ and driven through the beautiful countryside by the private hire car arranged by the hotel. On arrival we were welcomed by name and upgraded, without request to sea view rooms. What a blissful start to our two short nights in this wonderful hotel. The hotel employees work as a team and made us feel so welcome, as if we spent two days every week with them. The effortless ambiance created by the staff are exemplary and could be down to excellent training, a faultless recruitment department or perhaps it is the personalities of the warm and quietly efficient lovely people who have chosen to work in this beautiful hotel. I don’t know, but I can assure you it works. ‘Generous hospitality and passionate service’ is what we had the pleasure of enjoying during our short stay. We will certainly return.
Source: tripadvisor.co.uk
We carefully chose our room via the website hoping for something special, for our first mummy and daddy only break away without children for quite some time. We opted for a seaview king room. We felt badly let down by its 'generous' size and that of the accompanying bathroom. It was almost impossible to use the toilet without first moving the toilet roll holder, and it all felt rather small and squashed in. Not what I expect when paying GBP275 per night.
We ate one night at La Nautica in St Peter Port - great fish restaurant and fabulous puddings. And another night we ate in the Curry Club. We had great and attentive service but the food was a let down. The lamb curry was tough and chewy and really didn't taste of much.
The people working in the hotel are all friendly and greeted us every time we saw one of them. We were pretty self sufficient in terms of concierge services as we were visiting relatives on the island, but the staff were happy to help with umbrellas when there was a downpour etc.
Breakfast was delicious and we were able to have an lovely lunch outside in the October sun.
We'd probably go back as we have relatives living on Guernsey and it is one of the best hotels on the island. However I'd check first on the size of room in context of the price being paid.
We ate one night at La Nautica in St Peter Port - great fish restaurant and fabulous puddings. And another night we ate in the Curry Club. We had great and attentive service but the food was a let down. The lamb curry was tough and chewy and really didn't taste of much.
The people working in the hotel are all friendly and greeted us every time we saw one of them. We were pretty self sufficient in terms of concierge services as we were visiting relatives on the island, but the staff were happy to help with umbrellas when there was a downpour etc.
Breakfast was delicious and we were able to have an lovely lunch outside in the October sun.
We'd probably go back as we have relatives living on Guernsey and it is one of the best hotels on the island. However I'd check first on the size of room in context of the price being paid.
Source: tripadvisor.co.uk
We have just returned from our anniversary weekend at the OGH. It was a 5 star experience from start to finish. We booked the Tennefest weekend break and it was amazing. We were picked up from the airport, enjoyed a delicious three course meal, with wine on our first evening.
The breakfast was outstanding, superb choice and extremely tasty.
It was our wedding anniversary and the hotel surprised us with a bottle of bubbly, chocolate dipped strawberries and chocolates. What really stands out in this hotel is the staff, nothing is to much trouble and the service is the best we have ever had on our travels.
We have no hesitation in highly recommending this hotel, you will not be disappointed.
The breakfast was outstanding, superb choice and extremely tasty.
It was our wedding anniversary and the hotel surprised us with a bottle of bubbly, chocolate dipped strawberries and chocolates. What really stands out in this hotel is the staff, nothing is to much trouble and the service is the best we have ever had on our travels.
We have no hesitation in highly recommending this hotel, you will not be disappointed.
Source: tripadvisor.co.uk
We were delighted by the welcome received at this hotel. The staff were friendly, courteous and helpful. As we arrived fairly early in the morning, the car was parked by the valet service (something we were most grateful for) our bags stored and we were given a tour of the hotel as it was our first visit. We were telephoned later in the day when the room was ready for occupation.
We ate in the Brasserie one evening and were delighted with both the meal and the service. There was a wonderful choice of fresh fruit to accompany breakfast but on a couple of occasions the cooked breakfast did not quite meet my expectations. One day it was not very hot and on another occasion there was a heap of streaky bacon instead of the back bacon as described on the menu. When this was pointed out, the same food was returned to me on a fresh plate, needless to say it was not eaten. I have been assured since, that this matter has been taken seriously and efforts will be taken to ensure the highest standards are maintained.
The bathroom was good with a fog free mirror which was most welcome. The toiletries, towels and robes and slippers were all of excellent quality.
It is a lovely hotel which I would have no hesitation in choosing for another stay in this beautiful island.
We ate in the Brasserie one evening and were delighted with both the meal and the service. There was a wonderful choice of fresh fruit to accompany breakfast but on a couple of occasions the cooked breakfast did not quite meet my expectations. One day it was not very hot and on another occasion there was a heap of streaky bacon instead of the back bacon as described on the menu. When this was pointed out, the same food was returned to me on a fresh plate, needless to say it was not eaten. I have been assured since, that this matter has been taken seriously and efforts will be taken to ensure the highest standards are maintained.
The bathroom was good with a fog free mirror which was most welcome. The toiletries, towels and robes and slippers were all of excellent quality.
It is a lovely hotel which I would have no hesitation in choosing for another stay in this beautiful island.
Source: tripadvisor.co.uk
I attended an event yesterday at the OGH and it was fab, loved the staff particularly Harry and Philip - they were really helpful and supported us for the whole event - very grand and i would love to stay there as a guest next time!
Source: thebestof.co.uk
Stayed 4 nights in a harbour view with balcony which was lovely. Very roomy but couldn't get over the amount of furniture in the room! Bathroom a bit on the small size but all the amenities required were there.
Staff very helpful at all times. The wi-fi is so slow, so don't rely on it, this has been reviewed before but looks like nothing has been done about it. Some of the extras ordered before our arrival just did not materialise so why bother asking or at least explain why it did not happen.
To be picked up on arrival and returned to the airport would have been a nice touch but this is only included in certain packages. Something like this is standard with other 5 star hotels we have stayed in. After a very long journey a welcome drink would have been appreciated but again looks like you have to book a certain package to get a drink on arrival, very strange.
Breakfast very good with a vast choice to keep you going all day. We ate twice in the hotel in the evening, the Curry Club where there was only us which was disappointing. The food was very bland but our waitress Andra was wonderful. The Brasserie again, lacked atmosphere but at least we did try it. Too corporate for our liking.
Excellent gym and we both had a Swedish massage in the couples room which was superb, the best we have had in a long time and highly recommended.
Thought the OGH might be on par with the Oberoi hotels but sadly not. A few minor niggles as no place is 100% and definitely the only hotel to stay in whilst in Guernsey.
Staff very helpful at all times. The wi-fi is so slow, so don't rely on it, this has been reviewed before but looks like nothing has been done about it. Some of the extras ordered before our arrival just did not materialise so why bother asking or at least explain why it did not happen.
To be picked up on arrival and returned to the airport would have been a nice touch but this is only included in certain packages. Something like this is standard with other 5 star hotels we have stayed in. After a very long journey a welcome drink would have been appreciated but again looks like you have to book a certain package to get a drink on arrival, very strange.
Breakfast very good with a vast choice to keep you going all day. We ate twice in the hotel in the evening, the Curry Club where there was only us which was disappointing. The food was very bland but our waitress Andra was wonderful. The Brasserie again, lacked atmosphere but at least we did try it. Too corporate for our liking.
Excellent gym and we both had a Swedish massage in the couples room which was superb, the best we have had in a long time and highly recommended.
Thought the OGH might be on par with the Oberoi hotels but sadly not. A few minor niggles as no place is 100% and definitely the only hotel to stay in whilst in Guernsey.
Source: tripadvisor.co.uk
A bit too British. Staff is friendly and courteous. Great location on top of hill providing a great view of the port. My room oversees Castle Cornet. Walking distance to shopping street and esplanade. Wonderful. Just lovely hotel.
Source: tripadvisor.co.uk
Absolutely fantastic hotel with service second to none. We'd not heard of the Red Carnation group of hotels before but now look forward to staying as guests at other hotels in the group and will most definitely be returning to the OGH next year. It was the attention to detail that made our stay so special. Being asked for our choice of extras including our preferred choice of pillows and even hair straighteners prior to our visit made life easier as the requested extras were already in our room upon arrival. There are so many staff we'd like to thank but the names that we remember are Keith the barman from Dublin, Paul the pianist, Ken the chef and the Night Duty Manager. We were a little concerned about having to rely on Valet Parking but not for long as we never had to wait more than 5 minutes for our car to be brought to us. We normally have a rule of not dining in an evening in the hotel that we are sleeping in but we couldn't resist and certainly weren't disappointed! The rooms are spacious and comfortable and the towels are much fluffier than any we have at home! I did mention the purpose of our visit was to treat my husband for his birthday so he was thrilled when a delicious tray of tempting home made sweet treats arrived in our room complete with a birthday card - nice touch!!
J & T, Worcester
J & T, Worcester
Source: tripadvisor.co.uk
Wonderful staff who always treat their customers with respect and courtesy. I particularly enjoy afternoon tea at the OGH.. lovely range of sandwiches, cakes and treats.
Source: thebestof.co.uk
The Old Government House Hotel never fails to deliver. Superb food, stylish rooms and traditional values with impeccable service.
Source: thebestof.co.uk
I have attended many events at the OGH, from business conferences and weddings to dinner for two, drinks in the Crown Club or tea and cake in the lounge. The service of the staff is always faultless. They fully deserve their five star status. More recently I had a hen party pamper package with a full afternoon tea, use of the beautiful outdoor swimming pool (you would never believe you were in the centre of town) and a wonderful relaxing time in the spa. Again, all the staff were polite, helpful, and friendly. I have now booked the Regency Room for our next business event and am really looking forward to enjoying the evening at this top quality venue.
Source: thebestof.co.uk
We chose this hotel for a break to Guernsey because it offered the comfort and ambiance that we look for when we travel. It did not disappoint and although arriving too early for our room to be ready, we took a tour of the hotel and left our bags and explored the town. Our room was ready on our return after lunch. We had booked into the Sark Suite which was lovely and spacious - two bathrooms, separate lounge, large bedroom and plenty of storage space for our clothes. Thick fluffy towels and beautifully embroidered sheets were spotless. We had two balconies and it was lovely to sit in the sunshine looking out over the harbour to Herm and Sark. The breakfasts were excellent with plenty of variety (the biggest and juiciest blackberries I have ever eaten) and the hot breakfasts cooked to perfection. We had a lovely dinner there on the first evening. The staff were immaculately dressed, very courteous and always helpful. They gave the impression they enjoyed working at OGH and were proud to be part of its heritage. The hotel is a little like a rabbit warren and there are lots of little nooks and crannies you can tuck yourself away to read etc. We used the services of the concierge to book a trip to Sark and several taxis. It is very rare that we go away and don't have one or two niggles about something wrong with either the staff or the hotel but on this occasion I can honestly say OGH was perfection. Just wish we could have stayed a little longer. But there is always the next time!!
Source: tripadvisor.co.uk
Spent four days on business ,and Two days with my wife the receptionist I found extremely helpful ,and should get an award from the Guernsey tourist board ,room was very clean and good size , I found the breakfast to much for me ,from the barman to the waitress I found them very friendly ,the brassiere I found compared to the over priced London Brassieres very good value ,my wife had the lamb which she found very over cooked ,and it did take a while to rectify ,I had to wait for my wife to receive her replacement lamb, it took a waitress a good Five minutes to realise I had stopped eating ,so my meal was replaced ,we did receive two glasses of wine.
As I was in Guernsey to buy property's , I will be staying in hotels ,will I be staying here yes ,for the food in the brassiere no .
As I was in Guernsey to buy property's , I will be staying in hotels ,will I be staying here yes ,for the food in the brassiere no .
Source: tripadvisor.co.uk
The OGH Hotel was the best place I stayed on my recent tour of Scotland, Guernsey, and London.
Members of the staff were courteous and friendly at all times and extremely helpful, even remembering to bring a slice of lemon the second night I had the crab salad; my room was beautiful and spacious; the food at breakfast and dinner was fresh and delicious; the hotel's location is good for making small excursions on foot into town and to nearby attractions such as the Candie Gardens.
Members of the staff were courteous and friendly at all times and extremely helpful, even remembering to bring a slice of lemon the second night I had the crab salad; my room was beautiful and spacious; the food at breakfast and dinner was fresh and delicious; the hotel's location is good for making small excursions on foot into town and to nearby attractions such as the Candie Gardens.
Source: tripadvisor.co.uk
Stayed for two nights here in a sea view room which was very spacious. Bed was very comfortable as we're the chairs. Would have liked some cushions for the balcony chairs but it was nice to have a small outside area. Ate in the Brasserie which was good. I had a crab salad to start which was huge but the other half had the scallops which was a very small portion even for a starter. We both had the rack of lamb for main which although very tasty local lamb was overcooked. We did make a point about this to the waiter who agreed that it was overcooked. Despite this we were charged full price for it, perhap a complimentary drink might have been a nice touch. Breakfast was good smoked salmon and scrambled eggs were delicious. I need to have gluten free food and the staff were knowledgeable and helpful with gluten free bread available at meals. The only strange thing was that we were given a voucher for complimentary drinks at the bar, double room you would have thought a drink each, no only one drink. It is a very comfortable hotel but that is what you are paying for and the staff are courteous and helpful. Would certainly look forward to staying again.
Source: tripadvisor.co.uk
Our first visit to this marvellous hotel will not be our last. In fact we are planning on making this a place to return to two or three times a year. The service from making initial enquiries, to the warmest welcome on arrival, the care received in every department during our visit to our departure was beyond expectation. Every meal was a delight, the menu was imaginative. and the quality of the ingredients were first class. We thoroughly recommend this hotel to anyone who wants to be made to feel that they are a welcome guest for the whole of their stay. It is extremely difficult to choose members of staff to highlight for their service as each and everyone made us feel that nothing was too much trouble. But in fairness we would give a special mention to Ula in reservations, who was the one in patiently helped us get to the hotel despite bouts of illnesses which made us cancel our reservations twice.
Source: tripadvisor.co.uk
We had a Deluxe Afternoon Tea here yesterday. It was superb. Large choice of tea to drink ( I had a keemum type, strong and gorgeous ), sandwiches, scones and cakes. We ate in the garden on a beautiful day which added to the enjoyment.
The only cake I wasn't too keen on was a red sponge which my friend said was Red Velvet, an American sponge. Not to my taste but everything else was. Thank you. OGH. Very, very pleasant staff as usual too.
The only cake I wasn't too keen on was a red sponge which my friend said was Red Velvet, an American sponge. Not to my taste but everything else was. Thank you. OGH. Very, very pleasant staff as usual too.
Source: tripadvisor.co.uk
Absolutely nothing but praise for this hotel. they get it all right. Staff are attentive and skilled. The breakfast is a joy. Spa superb, Nikki the masseuse was super talented. Amenities are all first class, great pool area. Whilst I did not have the afternoon tea it looked awesome.
Source: tripadvisor.co.uk
We organised with the OGH to hold our evening function with them. They were extremely professional and made everything easy and straight forward for us.
On the night, the staff and food were excellent.
We had an amazing night thanks to all involved with our event.
Thank you Andrew, Samatha and all your staff!
On the night, the staff and food were excellent.
We had an amazing night thanks to all involved with our event.
Thank you Andrew, Samatha and all your staff!
Source: tripadvisor.co.uk
This was everything you want a five-star hotel to be. Everything was done in the right way without you having to ask. How often does that happen these days? Not very! The hotel is in a great location in St Peter's Port. It is done up in a homely, but stylish way with pleasant communal area, garden and pool. We stayed in a King Double, which will a decent sized room with space for our ten month old daughter's travel cot (which the hotel set up and provided for us by prior request as well as providing a baby towel and a complimentary teddy bear for her, which was lovely). The staff really went the extra mile wherever possible. We we never made to feel a nuisance and our needs were met without fuss (e.g. a fridge was brought up so we could put our baby's milk in it within 3 minutes of asking!). Breakfast was delicious and after we had eaten, with our baby in her highchair loving all the fresh fruit, her special bowl and spoon were taken away and cleaned for us, which was really considerate of staff. Gorgeously comfortable bed, great shower with plenty of L'Occitane goodies in the bathroom, a decent TV, excellent concierge service and valet parking. All just great, but rounded off with a delicious afternoon tea on our last day, taken in the gardens with the last of the September sunshine.
Source: tripadvisor.co.uk
We used this for a long weekend admittedly a while back but had a simply wonderful time. Everything from the room with the views to breakfasts to the staff was simply wonderful. The staff had a maturity which meant there was absolutely no difficulty communication, they almost second guest what we were going to say. Swimming and sitting by the pool one unusually warm Friday afternoon and sipping G&T's was exactly what was required. Will definitely return and soon!
Source: tripadvisor.co.uk
