Old Government House Hotel & Spa
Latest Reviews
The quality of service at the OGH is just amazing, the staff is friendly and always try to anticipate your needs in a non-intrusive way.
With the booking confirmation I received a form to write our preferences for the room (pillows, need a DVD player etc...). It turned out that my daughter had brought some DVDs and I hadn't requested a DVD player, I called the concierge to ask if we still could have one, not only it was installed in the room 10mn later but the concierge sent us complementary pop corn.
The Brasserie restaurant serves very good food and the bar has an immense choice of fine alcohol.
We will go back.
With the booking confirmation I received a form to write our preferences for the room (pillows, need a DVD player etc...). It turned out that my daughter had brought some DVDs and I hadn't requested a DVD player, I called the concierge to ask if we still could have one, not only it was installed in the room 10mn later but the concierge sent us complementary pop corn.
The Brasserie restaurant serves very good food and the bar has an immense choice of fine alcohol.
We will go back.
Source: tripadvisor.co.uk
Wow what an amazing hotel. You can spend hours exploring this great old hotel. There are different rooms to be found upstairs and down.
Rooms a loverly and well looked after we found everything used was replaced with out asking.Rooms had jug,coffee,tea making and great biscuits
Breakfast everything you could want other meals excellent must say my steak sandwich was one of the best I have had
Rooms a loverly and well looked after we found everything used was replaced with out asking.Rooms had jug,coffee,tea making and great biscuits
Breakfast everything you could want other meals excellent must say my steak sandwich was one of the best I have had
Source: tripadvisor.co.uk
3 night stay in a lovely hotel some exceptional staff who really made you feel good as well as magnificent curry on 1st night even if the service was extremely slow that night. Highly recommended for anyone visiting Guernsey. Wonderful spaces in which to sit and relax and fabulous breakfasts
Source: tripadvisor.co.uk
Definitely one of the best 5 star hotels we have stayed in! We spent a week here.
Breakfasts and dinners are excellent.We especially enjoyed hearing the pianist in the
restaurant in the evening. All of the staff were polite and helpful, particularly Maria and Daniel on reception and Sara for manicure and massage.The heated outdoor
swimming pool is fabulous!. We could not find fault with anything during our stay.
We are looking forward to our next visit!
Breakfasts and dinners are excellent.We especially enjoyed hearing the pianist in the
restaurant in the evening. All of the staff were polite and helpful, particularly Maria and Daniel on reception and Sara for manicure and massage.The heated outdoor
swimming pool is fabulous!. We could not find fault with anything during our stay.
We are looking forward to our next visit!
Source: tripadvisor.co.uk
Probably the best hotel in Guernsey. Its location is perfect for the town centre and the harbour.
It has a great range of restaurants and a super spa adjacent to the main hotel.
The rooms are lavishly fitted out some with fantastic views of the harbour and surrounding islands.
Highly recommended for pleasure or business.
It has a great range of restaurants and a super spa adjacent to the main hotel.
The rooms are lavishly fitted out some with fantastic views of the harbour and surrounding islands.
Highly recommended for pleasure or business.
Source: tripadvisor.co.uk
We stayed at this hotel for a weekend at the end of July to celebrate our Ruby Wedding Anniversary. On arrival we had been upgraded to a suite which was a very nice gesture and the room was lovely. Unfortunately the service we received on this occasion was nothing like the service we had experienced on a previous visit.
The service at dinner on the Saturday night was incredibly slow and the end of the meal when we were presented with the bill to sign it was incorrect. The second night the service was better and we did get a glass of complimentary champagne. It did take three attempts to get our bill correct at the end of the evening though.
On the final morning we sat at a table for breakfast, went up to the buffet and returned to find some other couple sitting at our table. We just politely found another table to sit at, but this should never have happened.
The hotel management are aware of our thoughts on the service and have offered us a complimentary dinner if we visit again.
I would still recommend the hotel to other people because it is a lovely hotel with fine furnishings and is beautifully maintained. I think perhaps we were just unlucky but for a special wedding anniversary the whole experience did not feel special, especially after reading other peoples reviews on their special occasions.
The service at dinner on the Saturday night was incredibly slow and the end of the meal when we were presented with the bill to sign it was incorrect. The second night the service was better and we did get a glass of complimentary champagne. It did take three attempts to get our bill correct at the end of the evening though.
On the final morning we sat at a table for breakfast, went up to the buffet and returned to find some other couple sitting at our table. We just politely found another table to sit at, but this should never have happened.
The hotel management are aware of our thoughts on the service and have offered us a complimentary dinner if we visit again.
I would still recommend the hotel to other people because it is a lovely hotel with fine furnishings and is beautifully maintained. I think perhaps we were just unlucky but for a special wedding anniversary the whole experience did not feel special, especially after reading other peoples reviews on their special occasions.
Source: tripadvisor.co.uk
Lovely room overlooking pool where my wife and I swam before breakfast and late afternoon. Great breakfast and supper. Fantastic staff in every department. Fab views across the sea.
All wonderful.
George and Jane T
All wonderful.
George and Jane T
Source: tripadvisor.co.uk
in two words....absolutely great!!!!! Every penny worth...
We pre-booked a room in June, when we came in we took the upgrade to a balcony room, and we were surprised when we got in! Just beautiful. After a trip full of B&B's, small hotels and very good and very bad guesthouse we 'landed' in the OGH....and slept for hours....
what a great experience!
Thanks for the great hospitality!!
We pre-booked a room in June, when we came in we took the upgrade to a balcony room, and we were surprised when we got in! Just beautiful. After a trip full of B&B's, small hotels and very good and very bad guesthouse we 'landed' in the OGH....and slept for hours....
what a great experience!
Thanks for the great hospitality!!
Source: tripadvisor.co.uk
This is a well furnished 5 Star hotel only a few minutes walk into the main shopping/eating area of St Peter Port. The staff were friendly and pleasant and not overly attentive, which I liked. The queen-sized bedroom was well soundproofed, well maintained and very clean, albeit much smaller than I had expected. There was plenty of wardrobe/drawer space, plentiful towels and tea/coffee making items. Our room was at the rear with great views over the swimming pool, Castle Cornet and the sea. The buffet breakfast offered a large selection of fresh fruits, cereals, some meats and cheese, plus pastries. The cooked breakfast menu was vast and the food was good and well presented. We did not eat any other meals at the hotel as there are plenty of restaurants in St Peter Port, especially in the Old Quarter, which offer far better value and simpler menus. My travelling companion used the hotel gym twice and thought it was excellent being a regular gym user! There were some nice touches such as a turn down service in the evening, staff parked your car if required and large towels were made available on the sun loungers.
My only gripes were immediately upon booking in we were offered an upgrade to a room with a balcony for an additional £25 per night. As if we were not paying enough already! A mild inconvenience was that the receptionist insisted on taking an impression of our credit card on arrival i.e. we had to put the card in the payment machine even though no payment was taken. And we did the same on leaving, only this time the actual payment was taken. This caused us some confusion as we thought payment had been taken upon checking in.
Overall I found the hotel to be most pleasant and would definitely stay again.
My only gripes were immediately upon booking in we were offered an upgrade to a room with a balcony for an additional £25 per night. As if we were not paying enough already! A mild inconvenience was that the receptionist insisted on taking an impression of our credit card on arrival i.e. we had to put the card in the payment machine even though no payment was taken. And we did the same on leaving, only this time the actual payment was taken. This caused us some confusion as we thought payment had been taken upon checking in.
Overall I found the hotel to be most pleasant and would definitely stay again.
Source: tripadvisor.co.uk
As you'd expect the service, cleanliness, facilities, atmosphere is excellent. The staff were friendly but professional, food (breakfast and The Curry Room) was delicious, the bedroom (room111) very comfortable with a good view of the harbour. Loved the choice of pillows and cafetierre in the room (simple things!) but less keen on the not very warm bar area (air con) and the windowless spa area.
Source: tripadvisor.co.uk
This hotel is really lovely. It has an old world charm about it. We caught the local bus from the airport into St Peter’s Port for £1 and then walked up the hill – not something to do if you have more than one bag each. The staff are very helpful and the meals we had there were lovely. It was great to relax in the bar and read the paper before dinner with the soft background live music just adding ed to the ambience. From the hotel we did some lovely walks and then when tired caught the local bus back.
We hope to return.
We hope to return.
Source: tripadvisor.co.uk
We spent a week at The OGH and had an absolutely phenomenal stay. A great location Central to St Peter Port, with free valet parking, superb dining and a courtyard swimming pool that helps to melt away the stress.
The staff are top class, polite, well mannered, helpful and enthusiastic (Laura our waitress typified these high standards).
The details of the stay are impeccable, from the fresh flowers, to the mint and lime water at the pool, to the elegant cutlery in the restaurant.
If you are a well seasoned traveller I challenge you to find anywhere better.
In summary, classic elegance coupled with platinum service in a great location, that will make your stay unforgettable.
The staff are top class, polite, well mannered, helpful and enthusiastic (Laura our waitress typified these high standards).
The details of the stay are impeccable, from the fresh flowers, to the mint and lime water at the pool, to the elegant cutlery in the restaurant.
If you are a well seasoned traveller I challenge you to find anywhere better.
In summary, classic elegance coupled with platinum service in a great location, that will make your stay unforgettable.
Source: tripadvisor.co.uk
We had a one night stay here as part of a flying trip in our light aircraft. The hotel was superb in every way. But to cap it all, while we were pre- flighting the plane at the end of our trip, I realised that I had left some clothes in the hotel. I rang and asked if they could put the items in a taxi to the airport. But no, the duty manager drove to the airport with my stuff, and would take no payment! That is what I call service!! Brilliant Thank you
Source: tripadvisor.co.uk
Brought my 88 year old father here for a few days to revisit Guernsey after coming on family holidays decades ago. Even before arrival we were made to feel welcome in the online communication with the hotel. Once we were actually there the whole staff of the hotel could not have been more helpful, or showed more attention to detail. The food and service in the restaurant was excellent, both at breakfast and in the evening. The decor and ambience of the hotel were really enjoyable. Thank you very much for a great holiday.
Source: tripadvisor.co.uk
Staying in youth hostels is more our style so this was a very special trip to celebrate a special birthday and beating cancer. OGH beat all expectations,from the champagne and delicious birthday cake waiting in bedroom - with eight foot wide bed,to the delightful views from our windows over the harbour. The attention from the staff has been amazing, everyone has been smiling, friendly, helpful and insistent that nothing is too much trouble. We loved the pool, the spa and all our breakfasts in the garden. Can't recommend this hotel too much.
Source: tripadvisor.co.uk
I was welcomed like an "old" friend when I returned. Everyone remembered my name. There were a lot of hugs and smiles. What a treat. The ladies at the reception are the friendliest I have every met. I was also happy to meet Harry C. Seepaul again and as before we had a friendly chat. I have never been to a hotel before where all the employees are so professional and friendly. Thanks again I already miss everyone of you.
The room was prepared like the years before. The neck pillow was ready so were the two bottles of still water someone thought about me not liking sparkling water.
The food at the Brasserie breakfast and lunch/dinner was perfect. As the year before I had my favourites, North Indian chicken curry and Rib Eye of English beef. Room service as always was excellent as well the sandwiches were very appetizing.
Having the musicians from the Town Carnival playing at the hotel was also a great idea and the guests enjoyed it very much. During other times the pianist was doing a great job he even played "Danny Boy" two times two different versions especially for me.
What a great surprise receiving an email from the General Manager Andrew Chantrell after arriving back home something I do appreciate very much.
I will return again next year.
The room was prepared like the years before. The neck pillow was ready so were the two bottles of still water someone thought about me not liking sparkling water.
The food at the Brasserie breakfast and lunch/dinner was perfect. As the year before I had my favourites, North Indian chicken curry and Rib Eye of English beef. Room service as always was excellent as well the sandwiches were very appetizing.
Having the musicians from the Town Carnival playing at the hotel was also a great idea and the guests enjoyed it very much. During other times the pianist was doing a great job he even played "Danny Boy" two times two different versions especially for me.
What a great surprise receiving an email from the General Manager Andrew Chantrell after arriving back home something I do appreciate very much.
I will return again next year.
Source: tripadvisor.co.uk
This is Guernsey’s only 5 star hotel and it feels like it. In the centre of St Peter Port with great views over the harbour is is fabulously located. The staff cannot do enough for you and the service is excellent from all departments. The food in the brasserie is also excellent…we didn’t eat in the Indian restaurant in the hotel so can’t pass comment on that. But the attitude of the hotel is summed up by a phase on the brasserie menu that announces (sic) that if there is nothing on the menu to whet your appetite then the reader is invited to ask for what he/she would like and the hotel will do its best to deliver. To that point, it might be worthwhile having more than one daily special to offer more than just a special fish option on the brasserie menu
We stayed there in July for 5 days along with our 25 year old son who we had taken to the same hotel as his first holiday nearly 25 years ago. In 1990 it was a hotel that looked as if it was trading on former glories and was in need of a make-over. And a makeover it has clearly had. Great Spa and Gym, cosy outside pool, comfortable lounges and bars and a very pleasant garden area make it a very nice place to be when the sun is shining and the sky is blue.
Our only ‘area for development’ would be related to the size of some of the rooms which can be described as very well equipped but ‘cosy’
We were all very sorry to leave and will definitely go back.
We stayed there in July for 5 days along with our 25 year old son who we had taken to the same hotel as his first holiday nearly 25 years ago. In 1990 it was a hotel that looked as if it was trading on former glories and was in need of a make-over. And a makeover it has clearly had. Great Spa and Gym, cosy outside pool, comfortable lounges and bars and a very pleasant garden area make it a very nice place to be when the sun is shining and the sky is blue.
Our only ‘area for development’ would be related to the size of some of the rooms which can be described as very well equipped but ‘cosy’
We were all very sorry to leave and will definitely go back.
Source: tripadvisor.co.uk
We stayed in a superior sea view room with balcony and it lived up to our expectation. The room was spacious with furnishing to match the hotel including a large and comfy bed but we enjoyed the balcony the most with a super view over the town and harbour.The breakfasts were excellent with an extensive choice and lovely surroundings. We did not have the evening meals in the hotel as there were some lovely places to eat in town. I can confirm that we found all the staff friendly and helpful.
Source: tripadvisor.co.uk
We recently stayed three nights at the OGH Hotel and it would be one of the nicest hotels I have stayed at. The rooms are spacious, with two arm chairs to sit in and the bathroom had a separate bath and shower. The room was well air-conditioned and the wifi was free and of good quality.
There would be rooms in the hotel that have harbour views, but we were not in one. The hotel has a number of quiet rooms to have a drink in. Breakfast was served in a conservatory overlooking the pool area, we ate breakfast outside in the garden, very pleasant. The ambience of the hotel is one that makes you feel very special, without the staff being stand offish or remote, in fact they are very friendly. There is a lift for those who find stairs difficult.
The hotel is located on a hill quite close to the shopping precinct, and just below the Candie Gardens and museum.
There would be rooms in the hotel that have harbour views, but we were not in one. The hotel has a number of quiet rooms to have a drink in. Breakfast was served in a conservatory overlooking the pool area, we ate breakfast outside in the garden, very pleasant. The ambience of the hotel is one that makes you feel very special, without the staff being stand offish or remote, in fact they are very friendly. There is a lift for those who find stairs difficult.
The hotel is located on a hill quite close to the shopping precinct, and just below the Candie Gardens and museum.
Source: tripadvisor.co.uk
We called here just for a drink .Having worked here many year`s ago just had to visit & see what it`s like to be a customer.It did not let me down we were made to feel very welcome by the waiter.Even though we only ordered drink`s we we`er brought a few snacks too.Lovely setting to relax & chat with friends.
Source: tripadvisor.co.uk
An historic top notch hotel located in the center of St Peter Port a few minutes walk up the hill from the harbour. High quality service makes the OGH the best hotel in town. Location is reasonable quite. Good restaurant.
Source: tripadvisor.co.uk
Guernsey is a wonderful, inviting island with great food, engaging people, and interesting sites. A hotel should reflect the local aesthetic and The Old Government House Hotel does so perfectly.
The lobby of the hotel is small but inviting. There is coffee in the morning and fruit all day long. The restaurants are superb. Breakfast is delicious and the restaurant inviting. The numerous bars are cosy with excellent cocktails. High tea is a treat.
The outdoor pool is well kept and warmer than most pools any English town. The spa is beautiful and well kept.
The staff is helpful beyond what is expected from a 5 star hotel. From valet parking to restaurant reservations to cleaning staff, there was never a misstep. Knowledgable and friendly, staff truly make you feel at home.
The rooms are well kept and clean. Although my room was not overly large, it had a great view of the harbor. There is a great supply of tea and coffee with cookies and bottled water. The bathroom is large and well stocked. My only complaint would be that the shower was a tad tight. Hard to turn around in it. The bathtub, on the other hand, was more than ample.
Internet was fast and reliable. The TV (hardly used) had a great choice of channels. The location is outstanding. Just a block away from the hubbub yet a stone's throw from anywhere you'd want to be.
By all means, if you can afford it, choose this hotel above all others in Guernsey.
The lobby of the hotel is small but inviting. There is coffee in the morning and fruit all day long. The restaurants are superb. Breakfast is delicious and the restaurant inviting. The numerous bars are cosy with excellent cocktails. High tea is a treat.
The outdoor pool is well kept and warmer than most pools any English town. The spa is beautiful and well kept.
The staff is helpful beyond what is expected from a 5 star hotel. From valet parking to restaurant reservations to cleaning staff, there was never a misstep. Knowledgable and friendly, staff truly make you feel at home.
The rooms are well kept and clean. Although my room was not overly large, it had a great view of the harbor. There is a great supply of tea and coffee with cookies and bottled water. The bathroom is large and well stocked. My only complaint would be that the shower was a tad tight. Hard to turn around in it. The bathtub, on the other hand, was more than ample.
Internet was fast and reliable. The TV (hardly used) had a great choice of channels. The location is outstanding. Just a block away from the hubbub yet a stone's throw from anywhere you'd want to be.
By all means, if you can afford it, choose this hotel above all others in Guernsey.
Source: tripadvisor.co.uk
We have just returned from a week's holiday at this hotel. Everything is perfect. The staff are excellent. The food is first class. We have stayed in many hotels in this country and in Europe and the United Sates of America. This is the best hotel we have stayed in in the United Kingdom. The only one that comes close to this is the Bauer Hotel in Venice but even then it is a very close call. We tested the water by staying at the Acorn Inn in Dorset and we call it the gem in Dorset. This is the diamond in Guernsey. Whoever is responsible for the organisation and training of staff in this hotel really knows what they are doing. We will be back and thank you to you all for making our stay most enjoyable. Roger and Pat Vernall Room 209
Source: tripadvisor.co.uk
My partner and i have just returned from an amazing night in this hotel. This hotel is truly 5 star. The hotel itself is classy, the rooms are beautiful as are the bathrooms. The place is immaculately clean and the service is unbeatable. There is a lovely pool area to sunbathe, very comfortable sun loungers and towels provided. The staff are very professional, polite and helpful. We ordered breakfast in bed and it was a delight, everything you could ask for with very generous portions. Nothing was too much trouble. This hotel has a very classy, romantic and beautiful atmosphere. The afternoon tea is lovely as well. The drinks were not overpriced either which is unusual for a hotel of this standard. Cannot thank the staff enough for a memorable stay. I will definitely be returning.
Source: tripadvisor.co.uk
This was our second visit to the hotel, having impressed us last year we couldnt wait to go back, and they did not disapoint us.
Every aspect of the hotel itself and the service you receive is superb and I dont have a single complaint apart from having to leave and go home.
Afternoon Tea was spectacular and although we couldn't finish it, it was boxed up for us and we enjoyed it later on in our room.
I just love the many little details, like a different treat left on your pillow every night when returning to your room & a hand written card to welcome you back.
I really wish we could have stayed longer but we will definately be back.
Every aspect of the hotel itself and the service you receive is superb and I dont have a single complaint apart from having to leave and go home.
Afternoon Tea was spectacular and although we couldn't finish it, it was boxed up for us and we enjoyed it later on in our room.
I just love the many little details, like a different treat left on your pillow every night when returning to your room & a hand written card to welcome you back.
I really wish we could have stayed longer but we will definately be back.
Source: tripadvisor.co.uk
