We stayed in Herm over Christmas, special thanks goes out to the Mermaid and especially Michelle and Rachel and all the team. Food was brilliant, nothing was too much trouble, if they could help they did! Thank you for helping to make our stay so special.
Gareth and Michelle.
In December 2020, T4611TUhelenb said:
Despite other reviews, the singing barmaids were welcoming and harmonious! The Mermaid is a place to go if you want to relax, unwind and enjoy real family time. Always very welcoming with good food and good company! Herm Island really is the paradise they say!
In November 2020, John B said:
We had three fantastic nights culminating with my 70th birthday, Niall the new chef this year is good had some superb food on all the nights especially on my birthday, adore Foie Gras had it on the Tuesday night on the menu again on Thursday but also a scallop dish, had my favourite and chef did the scallops for me as a main course as it was my birthday also a super cheese platter with 70 done in cheese on it. Fantastic food great service great 3 days.
In October 2020, RachelTyson said:
We have had a lovely staycation in Herm this half term with the children, with lots of happy memories made!
The only downside to our trip was that the hotel receptionist was very unhelpful and unprofessional, which was a shame.
In October 2020, Guern54 said:
I would rate the Hotel 5 star under normal circumstances, but under “COVID” claim to be short of staff and will attend rooms if your stay is longer than 3 nights, however they still charge the same.
The staff are very good, the restaurant manager is a gem, a very nice touch was the Island manager making an appearance just before the boats arrival and making an attempt to speak to as many guests as possible.
A very relaxing few days, food was good and well presented.
In October 2020, OmerGatherer said:
Unfortunately our evening meal was spoilt by a staff planning meeting being held in the bar. We were the only non-staff guests and didn’t object initially even though their conversation was quite loud and dominated by the Director of Hospitality and his partner. The meeting then turned to a disparaging commentary on some of the guests and their behaviour at breakfast that morning. When challenged by my friend on the appropriateness of the conversation, the Director of Hospitality opted to argue with my friend rather than apologise and even suggested that we were wrong to challenge their conduct. The meeting soon broke up but again the Director of Hospitality came over to speak to us but no apology and more blaming the guests conduct rather than accepting that his and his staff’s conduct was unprofessional. Really soured our evening and resulted in us leaving immediately after our meal rather than spending the evening in the bar.
In September 2020, 8pandj said:
Herm is a beautiful island. Peaceful and chilled. A much needed breather from the “norm”. We stayed in Priests cottage which was a lovely little house tucked away next to St Tugals, although up the big main hill. The house itself was perfect for our family, meaning the boys could get up early and play without disturbing anyone else. The staircase was a little scary. Curved staircase with uneven, very narrow treads, making traversing it a little hairy.
The cottage was clean, comfortable and well presented. Gas oven, grill and kettle. Basic supply of tea and coffee supplied.
It was tricky to get groceries as we hadn’t pre ordered and the grocery shop was shut, which was inconvenient (especially as I forgot the tea bags!)
The mermaid provided a good choice of menu with tasty food, sadly this was not reflected at the Ship, so the Mermaid won out for our main meals.
Herm was its usual tranquil place and provided a much needed break.
In August 2020, Ylandab94 said:
My family and I came one evening for a meal and drinks, although the food was fine the service we received was poor. Our meals came out at different times causing food to go cold, we also had to wait a considerable amount of time for cutlery and condiments even after receiving our food. A waiter did come back to check on us, my farther in law did voice we were disappointed the server just explained ‘sorry it’s just the kitchen’ and gave no further explanation or apology. Sincerely disappointed as enjoyed the drinks, sadly won’t be returning in a hurry.
In August 2020, bouncydog said:
Luckily Guernsey is COVID 19 free and as a result we can visit other islands in the Bailiwick including Herm. Just enjoyed a 2 night last minute break. Lovely sea view room in the hotel, fantastic staff and excellent food. I have allergies and am vegetarian so a challenge. But the chef was advised in advance and tailored the menus for me.
Spent 2 days relaxing at the very far end of shell beach where the crowds don’t go with husband fishing whilst I lazed and read my book. Saw the seals and great bird life. Have come back home refreshed and waiting to go back.
Have been going to Herm for almost 60 years and it just gets better.
In August 2020, TRTravelReviews said:
Perfect, unspoilt, beautiful. A few wooden steps to access off the cliff path on the east of the island, unlike Shell Beach which is level. Easy reach from campsite. Great swimming and sandy beach.
In August 2020, TRTravelReviews said:
Very quaint, tiny little chapel accessed through a pretty garden. Worth a peek. Situated in Manor Village. Beautiful views of West coast and Guernsey.
In August 2020, TRTravelReviews said:
We had a couple of great meals here. Flexible with the kids, delicious fish and steak of the day and crab salads. Lovely sunny courtyard, relaxed and friendly. We would recommend.
In July 2020, Sarah Horton said:
Superb! Truly fine dining Michelin star. Wonderful customer service . Amazing location with stunning views. Rooms very
comfortable, clean and relaxing. Will definitely be coming back ! Truly beautiful location and very well looked after. Short boat ride of 30 minutes from Guernsey. Highly recommend a visit here.
In July 2020, Baxy said:
The conservatory restaurant in the White House - OMG superb food and fine wines with amazing views and service. This is Michelin style fine dining with their new chef. Astonishing quality imaginative food using locally resourced food and a daily changing menu - fantastic and in awe. We have experienced great food and this ranks with the best - long may this last and we will be back.
We live in Guernsey so it is no more than a 30 minute boat trip.
Customer service unsurpassed.
Rooms clean and basic but homely with stunning views.
The mermaid always reliable with good quality fast food.
A must visit if u can.
In March 2020, carolricky said:
After a wonderful walk on this Paradise Island we stopped at The Mermaid Inn for a meal and drink , What a warm cosy place !!,! It’s a March Day remember and there is a log fire lit , warming the whole place ,so welcoming ,we sat in a little alcove and were served by the owner Rachel ( The nicest Person ) also another lady Michelle who also was so nice , we enjoyed a very lovely Lunch prepared by Joe and must say it was so good and not pricey ,such a very enjoyable day ,and our stop at The Mermaid was the Iceing on the cake !!!! Would recommend this to everyone who sets foot on Herm ,
In December 2019, guernseygirl2018 said:
Our extended family has just come back from a Christmas break in the White House. We all thoroughly enjoyed our stay in this comfortable friendly hotel. The accommodation was perfect for us, the food and entertainment laid on was consistently good, and the staff were all most pleasant and welcoming. All in all a fantastic experience and we would love to comeback some day.
In December 2019, stephenlW7650TJ said:
This is a lovely place to eat . I was in herm for three nights had two evening meals and a Sunday lunch I couldn’t fault the food of the staff a lovely place to eat. It’s well worth a boat trip over you won’t be disappointed.
In November 2019, Geoff S said:
I was there for the Murder Mystery weekend (set in the 1920s).
This hotel is in the most wonderful location and has beautiful rooms. Herm is utterly charming and unlike anywhere else I have visited.
The food and service was truly outstanding and I would challenge anyone to find fault here.
I will be back in 2020!
In November 2019, Mim E said:
Visited here on day trip to Herm, lunch was part of package. Expected just lunch. My husband had fish and chips and it beat him and he has a large appetite. I had the curry which was very good.
In November 2019, Soraya said:
Spent the weekend at The White House, Herm for a Murder mystery weekend with Its Murder and it has to be one of the best weekends I have ever had. The Hotel was wonderful with fabulous rooms and exceptional views, the staff went above and beyond giving excellent service throughout the weekend and the food was outstanding. I would go back in a heartbeat and couldnt recommend it enough. There is nothing negative I could say about the hotel or the island. You have to visit this little piece of heaven, trust me, you wont be disappointed!!
In November 2019, Tim R said:
Really wanted to like a repeat stay but the hotel.is very tired. Fully understand trying to keep it traditional but it is like and old peoples home.
Monks bar and main sitting room closed. None of the roaring fire you would expect in the shoulder months just a cold uninviting space. Some of the furniture is very dirty with obvious stains and arma of chairs dirty. The fire in reception was lit for a while but not a good place to sit in November.
Some magazines, decent books and papers would be a good distraction on a wet afternoon.
We could have drinks in the cold sitting room or move to the ship inn pub bar (I could use this without paying to stay in the whitehouse). The ship has been furnished with uncomfortable chairs and very bright spotlights so the atmosphere is poor. Good cocktail though.
Conservatory restaurant old fashioned and it would have been no surprise to see Basil and Manuel turn up. Thankfully the waiter was excellent and the food was too, well done. Surprised not to see oysters on the menu as they are grown within site of the hotel. Waiter to say he would try to get for the following evening.
Room was good size with balcony and the most amazing view. Decor was very dull and fittings were old. Huge bathroom with twin sinks (one cracked) but also old fashioned. Only shower was over the bath with no thermostat meaning braving scalding water to change the temperature. Corridor to room was as bad as two years ago.
The overall experience was less than enthralling and certainly not the warm cosy hotel I remember. That is what is really strange. The hotel trades on tradition, no phones, no televisions.... The lack of modernity is still there, but the good feeling has gone.
The staff we interacted with were all friendly. Nothing was too bad to ask for management intervention just a feeling that the warmth has gone.
Rather sad experience.
In November 2019, Duncan said:
We are a family of 4 with children aged 13 and 9, and this is the first time we have stayed in a holiday cottage and our first visit to Herm Island. Herm is a stunningly beautiful island with some amazing views. The coastline offers a lovely mix of long sandy beaches and rocky cliffs that provide shelter for a variety of wildlife. As a family we love the ‘quiet life’ and staying on an Island that does not have any cars was particularly appealing when I commute 115 miles on a daily basis! Instead we got to spend quality time as a family exploring the island on foot. The perimeter of the island is a little further than our weekly Park Run (5k) and my son and I enjoyed running this to keep our fitness up whilst admiring the views. If the weather turned against us then it was still great to play a variety of games in front of the fire in the lounge. Our cottage (Bramble) was lovely and quirky with rooms on different levels and had recently been refurbished at an excellent standard. Everything was crisp and clean and the staff were only happy to help if we needed anything. Having not been to Guernsey before we took a couple of day trips over (20min ferry ride each way) and got to go swimming, visit a few museums and tour the Island on the buses. Back at the cottage, the peace and quiet in such a cosy property led us to have some of the best nights sleep and recharge the batteries! We also took the opportunity to eat out on a couple of occasions at the Island’s pub (Mermaid Tavern). Every meal was good and we particularly enjoyed their Sunday Lunch, which was big and great quality – something that went down well after spending the morning walking round the Island! I would be happy to recommend Herm and its cottages to any family looking to relax and spend quality time together.
In November 2019, Traveling Monkey! 😜 said:
Good place to visit..
Hotel is nice .
Kathleen. Robert (management )
And.. loana the beutifull lady 😍are all very nice👌
surroundings are good. see pic!.would ya! 😜
Herm is one small but..at the same time worth visiting.
In October 2019, MarionC said:
My fiancé and I just had the most wonderful stay at The White House Hotel in Herm.
It is an amazing place to unwind and escape from the hustle and bustle of the city.
The staff is very friendly, the room comfortable and well appointed. We stayed in one of their cottage room overlooking the english channel and Guernsey. The views are truly incredible!!
We had dinner at the Ship Inn and the Conservatory which were both excellent!
Highly recommend this hidden gem if you want to be away from the world for a fee days!
In October 2019, Tarazed2 said:
My wife said her bream was really excellent. My pork schnitzel was thin and far too large. I could barely eat a third of it. Would be better to have smaller portions, better presented.
Tranquil tourist hideaway Herm Island recently unveiled their brand new website, with lots of fantastic new photos showing the island's beauty, plus special offers, online accommodation booking, and a...