We came here directly from another Hand Picked Hotel on Jersey so it was interesting to note how very different they were. The differences were remarkable but the underlying theme was the same. That theme was a high degree of comfort, a homely feel and a warm welcome. Reflection accurately described in hotel literature regarding the ethos of the owner.
This peacefully situated and extremely comfortable hotel has everything for the guest who wants to relax and receive top quality service from friendly yet competent and professional staff.
We have a dog in our family and she was made to feel welcome at both hotels.
We were particularly impressed by the 3 dining options at the Fermain Valley the food and service at each was of a consistent and high standard.
We are now determined to visit more hotels in the group and would not hesitate to return to the two we had visited so far.

Disappointing quality for a hotel that purports to be luxury and charges £300+ per night.
We had a top floor sea view double. The bed had no headboard (uncomfortable and a sign of cost saving), the tiny bathroom door had lost its paint and was worn down to the wood (sign of poor maintenence), the show screen leaked, the room was overall poorly constructed (we could clearly hear people talking in the next door room and there was no aircon under a flat roof, so it was v. hot). Not a 4-star property.
On the balcony we could smell fried food from the restaurant even at 8 in the morning so probably their ventilation system was not built properly. Great shame that the construction of this property was not done well. We won't be coming back, sadly.
The saving grace of this hotel is the staff, in particular the receptionist, who worked tirelessly to make our stay more comfortable.

Beautiful gardens but not easy to get service as staff seem limited or absent from the bar/ terrace for long periods. When they do service is good. The terrace is lovely and why it stops serving food at 5 and drinks at 7 is strange as it could be full mist nights.

We stayed 5 nights for a birthday weekend, with lots of friends joining us for part of the stay.
The staff make the place, very friendly and a very special shout out to Catia (🙏🏻) and thanks to Barnaby, Kevin and all the fabulous restaurant team and our hardworking housekeeper.
The breakfasts were delicious and plentiful.
The Superior Rooms with balcony and valley view were perfect and the bird song, flora and fauna really made it. The gardens are gorgeous.
It’s the best place to stay on the island 🏝️, down the road to the beach. Easy reach to town too. It was peaceful and a sunny sanctuary.
During our early evening check-in we were informed of various facilities not available at the time. This hit a nerve, just the way it was conveyed.
The extra touches very welcome - especially the bath robes so soft.
We would definitely return and were sad to leave.

stopped by for lunch.

I enjoyed my 9 days stay at the Hotel very much. Everything was perfect. The room with a comfy bed with a nice view over Fermain Bay. Staff was very attentative and friendly. Great breakfast menue with a nice selection of different food. Not far from Fermain Beach and access to the coastal path. I felt very much at home and very well treated. Thank you 😊

We stayed in the treehouse, it was amazing!! Unfortunately the hot tub was broken and so was the indoor pool but we could visit their sister hotel which had indoor pool and sauna (their hottub was also out of action) but the tree gouse was lovely and we did the cliff walk around the area

To say my stay at the Fermain Valley Hotel was an eventful one is an understatement. Prior to our arrival the hotel contacted us to arrange airport pick ups and any other needs we had. We arranged an airport pickup and drop off, plus a drop off at a funeral on the second morning, the purpose of our visit. This all went according to plan, the driver was great, very helpful. We even got a lift into town on the first day as the buses were off due to school drop offs (3-4pm at School time the buses can apparently switch to being school buses without warning, download the bus app for live updates to check), we did manage to get a bus back.
Room 45, in the upper garden building, was spacious, a view of the main road, which wasn't too noisy, the beds were comfortable, and so were the chairs, the tv was a good size, needing two remotes to operate due to the sky tv, didn't watch much tv, but it worked well when we did. There were ample plug sockets in various parts of the room. A reasonable amount of storage space for our short stay.
The breakfast on the first morning was decent, the cooked breakfast was made freshly, the only disappointment was the black pudding was overcooked (literally my only complaint about the whole stay). The second morning saw a power outage across the section of the island, so cooked breakfast was off the menu, we accepted their apologies with the understanding that there really was nothing they could do about it and ate from the selection of cold options instead, there was plenty of choice. Fruits, cereals, breads, pastries, cold meats and cheeses (didn't try the last two options).
I asked for a packet of hot chocolate at reception, they said they'd bring it to my room, when someone arrived ~5 minutes later, they had a full cup of hot chocolate powder on a tray, as a hot chocolate lover this was like a Christmas present to me (knowing it would only go to waste, I bagged it up and took what was left home with me).
We went for a swim in the pool, we picked up our towels and headed down he stairs, the pool is small but you can get some lengths in in it, the changing room was equipped with a shower with shampoo and shower gel and a toilet.
The highlight of the hotel is definitely the Valley, there are many walking routes to follow, one even takes you all the way into the town. This is not a hotel for the lesser mobile, as there are steep hills all around it, you could ask the hotel to take you down to the beach in the minibus, if it's available. Personally, I enjoyed the challenge of walking up and down the hill to the beach.
All the staff were encountered were very friendly and helpful.
The WiFi was good, accessible throughout the hotel, decent speed, obviously the Internet did go down during the power cut, but the hotel was prepared with print outs of everything they needed.
It's the little things that stood out for me, the toiletries, including a razor, toothbrush and paste, flannels (which i did use), slippers, bathrobes, shampoo, shower gel, soap, etc. The puffins on the bed, were a nice touch. The island's airline magazine in the draw, the hotel's magazine on the table. The personal letter explaining everything on the desk. The options of teas and coffees and even milk type in the room, plus the biscuits.
We picked this hotel because it was literally the only option with two available rooms, to attend a funeral of my uncle who lived on the island, at short notice (less than two weeks notice). Thankfully that only option turned out to be not only a very good decision, but just happened to be a favourite spot of my uncle's, which helped give comfort to his widowed wife, bringing back happy memories in a time of sadness. I don't normally say thank you to the hotel staff in my reviews, but they were so brilliant, I have to thank them for everything they did for us during our stay. My family really enjoyed our stay, in difficult circumstances, even the power cut on pur fonal day didn't dampen our feelings of gratitude towards the hotel.

What an amazing stay at the Fermain Valley hotel. Utterly accommodating staff (bringing us toast to our room at 2300 as our journey had been so delayed and the kitchen was closed), delicious food, and knock-out views.
It's so rare to find hospitality staff who appear genuinely happy in their job....its cos they're all here at the Fermain. Every single member of staff from start to finish was relaxed, happy, helpful, and scrupulously polite.
The hotel is situated in a beautiful valley, a short, twisting walk through verdant woodland to a tiny, sheltered stony cove which almost feels like a private beach. My only regret is that our stay has been so short. I'd recommend it in a heartbeat.
Some other reviews have commented on the slightly dated décor; whilst that is perhaps true (the rooms having a bit of an early-noughties vibe) everything is clean, and furniture/ furnishings etc are high quality... the hotel has genuine charm and character compared to some soulless, high-end hotels.
Shout out to the amazing masseuse who made me feel like I was walking on cloud 9 after the most zen massage ever in the secluded woodland 'tree top' spa. She was so friendly and gave some really useful local tips about island life!
Lovely hotel, wonderful staff, unbeatable views.

Loved this place. So relaxing and comfortable. Staff are really friendly and helpful and the food is excellent. Don't usually go back to places we have already visited, but will definitely make an exception here. Highly recommend!

Lovely hotel, super staff, lovely breakfast. Buho Mexican very good. A good walk into town, but hotel does offer a shuttle service. Stayed 4 nights
Just one gripe, service charge for pouring two beers at the bar!

An excellent smaller hotel well worth it's 4 star rating. There are three restaurants - all good. I particularly enjoyed the mexican one called Buho. Staff are kind and helpful. My only small negative is that my room was quite warm. I discovered that it was over one of the kitchens.

Really lovely hotel. Beautiful gardens with a beautiful view of the sea. The food and service were very good. I would definitely recommend visiting the hotel. Its a lovely place.

The room very comfortable and spotlessly clean. Beautiful terrace to sit out in. Food was amazing and all the staff so friendly and helpful. I’d recommend this hotel. Shuttle bus is available too which was great. Mainly the staff were brilliant

We’ve been coming here over 8 years,and we just love it. The rooms are lovely, if you have a balcony room the views down to the bay are spectacular. The on site restaurants are brilliant. You won’t be disappointed by the Rock Garden Steakhouse or BoHu which is a authentic Mexican. The foods delicious in both. It’s the location that draws us back every year. Not forgetting the fabulous staff who always go that extra mile to ensure your stay is memorable. It’s just not us that love it, our family and friends have been too,not once were they disappointed.

Séjour du 29 au 31.05.2025
Petit déjeuner pas copieux : à la demande
Buffet à disposition assez minable
Personnel gentil mais mal organisé pour le petit-déjeuner.
Pas le niveau d'un 4 étoiles

Fabulous hotel where you feel the staff truly care about the guests. Nothing was too much trouble, very friendly!
Hotel is very comfortable, and feels relaxed. Feel like I could stay there alone and feel comfortable. Loved it and will be back!

Great food, lovely views, good service. Nice atmosphere

Lovely hotel with exceptional staff. Everyone was so friendly and helpful.
Rooms were a good size and very clean.
Lovely beach at bottom of hill, with a great cafe. Worth the walk back up.

Personnel à l' écoute et très agréable. Hôtel magnifique, super bien entretenu. Restaurant et petits déjeuners très bons.

Fantastic hotel

In a quiet spot, out of town, but with good bus links to centre of St Peter Port. Very steep access, but less steep using 2nd floor door through garden to main road. Useful free shuttle available on certain days for town.
Only complaint is that there needs to be more advance information about the dining facility. On arrival we were told that the kitchen was closed on certain days and that we had to walk to the co-owned nearby Mexican restaurant for evening meals.

Everything was excellent, couldn't fault it.
Special mention to Emily who gave first class customer service - nothing was too much bother

We loved our stay, the staff were exceptionally helpful and inviting. The hotel was in a great position with a lovely view and both restaurants served up great food. We will definitely be recommending the Fermain Valley.

Amazing staycation at Fermain. Couldn't have asked for anything more. Thanks team.