Last week stayed at the Burlington for 5 days, with coach party. Our room was 210 and perfect for me and hubby. Beautiful seaview we could enjoy as had 2 very large sash windows - heavy curtains which helps for sleeping. Large room with twin beds, flat screen t.v. and modern bathroom with shower over bath. Another large sash window so never felt closed in.

Food was excellent with plenty of choices. Waiting staff could'nt do enough - efficient and always smiling, even though there were almost 300 diners at one sitting. In fact we found all the staff at this hotel put themselves out to ensure their guests had a memorable holiday.

The main shopping centre is 5 mins walk, with every type of shop to suit all. We had lunch at one of the pubs in centre of town, sitting outside, ordering only a sandwich as so well fed at the hotel. Out came two huge plates with ham sandwiches in two thick slices of crusty bread, salad and chips! How could we resist.....

All in all, a holiday we couldnt fault, and we are a well-travelled couple, both in UK and abroad.
Well done Burlington.

We stayed in this hotel as part of a coach holiday in August 2012. We had a large room on the first floor with a great sea view. Our room was recently redecorated with new curtains. Bathroom was a bit shabby with a creaky floor but the shower and bath were perfectly functional.
Food in the hotel was good quality and plentiful. Staff were all very pleasant and helpful and the meal service in the restaurant was very well organised once we got our table, which was ours for the week.
The position of the hotel could not be better, right on the promenade and on the corner of the main shopping street. Everything in the town centre is in easy walking distance.
The entertainment in the hotel was a bit disappointing - we would have liked more cabaret on more nights, but Mark who ran the bingo and played music for dancing did his best to make sure that people enjoyed themselves. He also sang (very well!) on nights without outside cabaret.
I would definitely stay there again and recommend it to friends.

We have just returned from a weekend break at the Burlington. It is excellent value for money. The staff were excellent. Special praise must go to Maria, (our waitress) who was always very pleasant and helpful.

We were slightly disappointed at the lack of entertainment on the Sunday evening, but we could sit and have a drink at the bar with background music, so it was acceptable. The entertainer was talented, but special mention must go to the singer on Saturday night who was outstanding and sang a variety of styles from musical to country and western. My personal favourite was his 'Nessan Dorma' which was amazing.

Yes, we are certainly looking forward to another trip to this hotel, with a location right on the seafront. Thank you to all the staff who made our stay excellent.

Had a very enjoyable holiday at the Burlington. Hotel was clean and presentable. Plenty of choice in food all nicely presented bread and butter pudding was (to die for) FABULOUS. Our waitress was very attentive, nothing was too much trouble for her. The bar staff were good especially Mathew who had an excellent personality. Entertainment was adequate. Quizes were great fun Thanks Mark. who also has a lovely singing voice. We would recommend the Burlington to any one and health permitting we wil be there again.

We love Eastbourne and looked forward to a return visit to the Burlington. We were not disappointed ! We always "upgrade" our room and felt the extra cost was worth it . The room was spacious, very clean, well furnished with a large refurbished bathroom. The added bonus was a wonderful sea view. We stayed in 402 and the only negative aspect was that one of the two bedroom windows had a broken sashcord which meant it was impossible to open . It did not worry us., However, if the weather had been better the lack of ventilation could have been an issue. The staff without exception were friendly and efficient. Special; mention to our waitress Ewa who always had a smile and gave a very efficient service. We have always found staff at Shearing's Hotel's very pleasant and have always thought this is a very well run organisation. The food was varied and good portions. My wife being vegetarian always had an item on the dinner menu that she could eat. The only item we were not sure about was the first morning we were there we ordered scrambled eggs. It arrived looking like (and having the texture of) chopped up egg custard. it tasted better than it looked !!. We cannot comment on the parking as we left the car at home and travelled by train. Overall, for what is charged and what is on offer it is in our opinion excellent value for money for a very pleasant break.

We have recently returned from The Burlington Hotel Eastbourne. I was rather concerned having seen all the negative reviews of the hotel furnishings, decor, food and staff in general. Eastbourne is where I wanted to go so thought I would see for myself as we always travel with Shearings.
Having now stayed there myself, my husband and I both agree, it is one of the best Shearings hotels we have stayed in. It's front faces the pier and beach, in between those there is a fabulous array of flowers in the carpet gardens.

The public rooms in the hotel were clean, tidy and airy. There is a little bit of work needed on some of the decorations but it is a listed building and I think certain conditions have to be met before repairs can take place.
In our room we paid extra for a sea view, we thought the price was a little hefty but having said that, the view was superb and i'm glad we did.
Our room on the first floor was bright, clean, airy, with single beds which were comfortable as well as modern furniture and newish carpet. The bathroom was spotless although the bathroom only had one rail to get into the shower over the bath which was a bit of a danger for myself. We had a good supply of tea, coffee etc for our tea breaks which were left in the room each day for our use. My only grumble, gosh, those creaking floorboards!
The food was really lovely, hot, tasty and a really good variety. The waitress service was quick, efficient and catered for our every need.
Thanks to Maria. It was also nice to go into the lounge area after you had eaten to have tea or coffee served.
When we joined the tour at the interchange, the driver Tony (two teds) said he was there to ensure our holiday was enjoyable and if we ever had a problem, he would do his best to sort it. Tony made our holiday. He was a fantastic tour guide, his knowledge of the tours we went on was amazing.
He kept us entertained every time we set foot on the coach. He told us the best places to visit on the tours, where to have a decent cup of tea without costing too much. All these little tips ensured our holiday was one of the best. I know the other travellers all thought he was brilliant too.
He was gold mine of information and his knowledge of history was excellent. He had us laughing every trip, especially with his spot on time of arrival estimations. He made it actually sound like he was enjoying being our tour guide and driver, so well done. Tony should write a book, it will be a best seller that's for sure. Hope his back improves.
The trips we went on were good too although I didn't enjoy the one to Great Dixter House and Gardens so much. The house tour was really interesting but the gardens are not what I imagined and were difficult to manoeuvre around because of the dense foliage. Later in the afternoon we were taken to Tenterden but there wasn't much there to pass away two hours.
The trip to Lewes was nice as was Rye town and market.
My favourite trips of the week on the Shearing coach was actually to Sheffield Park Gardens, just my type of thing and also Michelham Priory. Both must see venues.
As an extra, Shearing drivers can arrange a trip to the harbour area in Eastbourne, very interesting as they also take you to the south downs and Beachy Head. At the harbour, don't expect a quick service for drinks, they are so busy.
There are other trips you can go on yourself for example, the local open topped tour bus goes to Beach Head and the downs. You can also get buses to Brighton, Tunbridge Wells and Hastings all across the road or just around the corner in the town centre. The Brighton buses run every fifteen minutes or so but the others are hourly I think so check with the Shearings staff who will be able to tell you.
I was quite shocked that Shearings do not take their passengers to any of these locations, there is so much more to do than the Great Dixter and Tenterden trip as examples but that's just my opinion.
We went to Brighton ourselves and really enjoyed it. There is so much to see and do there as well as some very interesting historical buildings, a really good shopping centre and of course, the brilliant Brighton Pier.

The chap who did the entertainment at the Burlington, think his name was Mark, obviously went to a lot of trouble to arrange different quiz questions each night along with bingo too. I thought he was a really nice chap and a good singer and he too seemed to enjoy his job.

I did hear a few people have a moan about various things wrong with their rooms but I can only tell you of my experience. I think at the end of the day, you get what you pay for.

All in all, we enjoyed our holiday and would go back

Just returned from a very enjoyable weekend at the Burlington.
Yes they do charge £5 a day for car parking but it is worth it, your car is secure and close to the hotel. We didnt book parking and the car park was full, however the reception allocated parking tickets £1 per day where you could park your car in designated areas, we found one about 10 minutes walk away and thats where the car stayed for the duration, went back every day to place the new ticket in the windscreen.
The hotel is situated in a great position right on the front, over looking the pier to the left and the gardens straight in front
Our room was at the back and yes you could find problems if you want to but the standards were good,plus we dont spend a lot of time in our room. never had the tele on.
The Restaurant area is very large and caters for a lot of people it was very well managed we had no problems. You are allocated your table on arrival for your first meal and that is where you dine for the duration.
The food and selection was very good and service was great.
Entertainment Ok if you just want to stay in the hotel and chill, usual bingo, dancing a few songs from the compaire, quiz if you wanted. Saturday night there was a singer on who was average. No entertainment on Sunday which we found a bit disapointing. This will be a factor on our next booking whether it would be a Shearings or else where.

I stayed here last year and left a poor review, we were tempted by tales of improvements to give this another try and we were not disappointed, We had a very good sea view room which was as different from last year as chalk and cheese. All the grotty carpets had gone and the corridors repainted in a very pleasing colour scheme. The room itself was clean and well appointed, only points I could make was that the bathrobe hook must have been put up by a NBA basketball player as it was much too high and the toilet roll holder was loose. They could also do with a grab handle near the toilet in this disabled friendly room. In the corridor I noted that a permanent wheelchair ramp had been added but the grab rail had not been extended, a minor problem which did not mar our stay. All in all a good few days short break and well done to the management for doing such a good job with the changes.which could not be easy in such an old building. The staff were once again obliging and we appreciated the can do attitude but please give some of them more english lessons as our waitress although very pleasant had difficulty in understanding some of our requests. Now increased our rating frome a poor one to 4

My Husband and I decided to have a weekend break for his birthday....we chose Eastbourne because it was a resort we had not been to, the room was nice, the food was good, the staff were helpful and friendly and the entertainment was as good as anywhere else. Overall we had a very enjoyable three night stay which was excellent value...we would definitely consider other Shearing hotels.

Stayed at the Hotel in May on a Shearings Coach Holiday I am not including details about my damaged case for which I received no help either from reception or the driver. This has been dealt with by my direct complaint to Customer Care Shearings.

The room 142 was very tired more like a hostel room, no bedspread just a white quilt cover over a pad of some sort. the pillows were the same and as flat. I asked the chambermaid for some thicker pillows but they never arrived.

I took extra clothes hangers and I needed them, as there were not many drawers at all in the room.
Reception just said "most of the rooms have few drawers" and that was that.
I think it depends if you are lucky enough to get a decent room on your opinion of this Hotel.

The bathroom was awful the shower spout just sprayed water everywhere, it was unreachable to alter, and on one evening I had a knock on my door to ask if I had used the shower as the bar had a leak.I was told the bath would be sealed the day after.

The television didn't work I think they were waiting for the digital switch over in June or July
so never bothered replacing it.The only view I had was of the carpark I was very disapointed
with the room and as for telling reception it should be the managers duty to check all rooms are up to scratch and fit for purpose I was glad to get home.

I have stayed in other Shearings Hotels,but this one roomwise was not good.It was my first Shearings Coach Holiday having been with other coach tour companies.

The food was average but enjoyable, restaurant and bar staff excellent,entertainment
adequate but Mark as wonderful as he is needs another day off for variety.

I went to the Burlington with some older family members. the hotel is a bit "tatty" in places but my room was fine, clean and functional. Food was good, breakfast selection is excellent. Entertainment was of good quality, bingo is not my thing but we had a good laugh. What made the difference was the helpfulness and patience of the staff - nothing too much trouble. And to be honest we paid next to nothing for a three night break so great value

Hotel was a good choice, food was excellent, entertainment was fair could have been a little better. Rooms were comfortable and clean, staff very friendly. Overall position of hotel was in a good position for the pier and seafront. If in Eastbourne again I would stay at this hotel again.

I am staying at the hotel now .as the information about the hotel said free parking when I booked , didn't think we would have a problem . They now charge £5 a night , and when we got to the hotel they had sold all the parking . Fed up of reporting problemas to reception . Hot tap not working . Shower leaks over floor . No towels in the room just old taken . Bin full

my wife and i have had many stays at shearings hotels throughout the country, we have noticed cuts every year, this time after two days fruit juice was removed from the starter menu, i asked why and was told it was a company decision, because i complained i was allowed to continue having it for the remainder of the holiday. shearings holidays are not the value for money they once were they are more concerned in grabbing as much money out of customers as possible.

My sister and I took our 83 year old mother to the Burlington in Eastbourne and had a very enjoyable holiday. Our sea view room was great and the location of the hotel was superb. The staff were lovely especially our waitress Eva, she was so pleasant and courteous, nothing was too much trouble and she was always smiling. Moses who was the dining room manager was a very good example to his staff he did his share of work and didn't leave it to the waiters/waitresses. The food was delicious and always hot and served promptly. The reception and bar staff were also very professional and pleasant. we would go there again and would recommend it

We have just had 7 days at this hotel. On arrival we were greeted by very good staff and put our car in the car park.The bedroom was on the 4th floor no problem as there were two lifts. It was a large room with comfortable beds and very clean.The bathroom very dated and a shower over a high bath not much water pressure and luke warm water.This was rectified by the third day.The dinning room is very large and luckily we were in a small room off with a table for two, again the staff and service was excellent , the food was good but spoiled by the chefs, the breakfast was under cooked bacon and rubbery eggs and scrambled eggs that looked to have no yokes. It is a problem cooking for so many I appreciated that but to waste so much money on badly cooked meals is silly.The lounges large and clean and comfortable. The entertainment if you like Bingo and quizess then this is the hotel to choose. Three nights we had a singer from outside, not too bad but limited time. Dancing to a CD started approx 10.30pm too late.Again I must praise all the staff as nothing was too much trouble for them, a little hiccough with house keeping staff that I hope will be put right when they read the comments paper.Will we go with Shearings again ? I dont think so.

My Wife and I have just returned from a weekend at the Burlington for my 65th birthday treat.
Everything was as we would have expected from a 3 star hotel, and the food was good with a good choice of menu,
The Entertainer Mark was very good with his quizes and music,I actually won on the bingo,that was a first for me.
Room 238
The bedroom was very clean and comfortable and large enough for the two of us
My only complaint was the bathroom, it has been converted to a shower with the smallest sink I
have seen,fitted into a tiny space against a wall with a glass shelf above,The sink would only take about 2inches of water before overflowing, and a tap fitting that would have been more suitable in a mansion,
The floor sloped so badly that when you sat on the loo you did so at an angle, I started playing
roll a coin to see where it fineshed up,it dissapeared at a fast rate into the corner of the shower base.
Apart from that we had a lovely weekend in Eastbourne and have booked again for December for Tinsel and Turkey.

Once again my husband and I took my two older sisters for a repeat 4 day break at your hotel.
We were very surprised at the refurbishments that have been made since last year.
My sisters had a beautifully large twin room number 410, it was superb and must have just been decorated, however we were a bit dissapointed with our double, it was the smallest we have had so far, room 412 and should have been a single and it would have been nice to have been put in the larger one right next to my sisters.
Just a tip for both rooms the tv was so low you could not watch in bed, which would have been a nice touch.

I know its mid summer but the heating was off and I was quite cold in the room sometimes.

The food was very good as usual, however on the last day, my sister ordered scrambled egg with beans which was swimming in water when it arrived so was inedible, Gosha a lovely waitress and worthy of a mention was very appologetic and said she would tell chef.
I was very pleased that as a non meat eater, the chef grilled me a lovely piece of plaice at the request of reception, so if there is nothing you like on the menu just mention it to reception and they will do what they can to find you something else.

As I have said Gosha was a delight and made our mealtime a treat, she always had a smile and made everyone she served feel special.

Last of all I have to mention Mark the entertainer, he does a wonderful job in very difficult circumstances, he manages to make everyone laugh and acts as though he really enjoys himself every evening, and we all know how hard that can be at times.
His jokes were not offensive at any time and this man should be treasured, good entertainers like him are hard to find.

We found one of the cabaret acts, a gentleman comedian a bit riske, we know no offence was meant but looking around at some of the guests we could see a lot of embarrased faces not to mention my husbands.

All in all this was a very nice few days break, however please consider that some rooms are just too small for two people and not all elderly people like risque comedy, which I have to add that this act was an actual repeat of his cabaret last year.(some people sometimes go to the same hotel 2 years running)

We stay at the Burlington on a regular basis, have done for 13 years, we have tried a dozen other hotels in Eastbourne, when The Burlington has been fully booked, however, in our opinion, we can't match their value or excellent service. Yes it's tired, but it depends what your priorities are.
We know that the food choice and quality are excellent, the service of ALL the staff is second to none. The sheets and towels are beautifully laundered. We are treated with courtesy and respect, and while they can't guarantee our special requests, we know that they have tried their hardest.
The location is perfect, practically in the shopping centre, and overlooking the exquisite carpet of flowers and only a stones throw from the pier, bliss. Therefore, I believe, if you think you need perfect paintwork, or immaculate lifts, I think you may have to pay more for it. My only negative is the poor entertainment, but again, if I want super entertainment, I would expect to pay for it. We can't wait for our next break there, It's like coming home. Thank you Burlington.
From the Maycocks.

We had a very pleasant and large corner room on third floor with a nice view of both the promenade and the sea also with instant access to free Wi-Fi.
We did hear a number of people complaining about their rooms but all those we saw seemed to be OK.
Food could have been served a lot hotter but the waitress was both pleasant and efficient as was the head waiter who was her father and is surely destined for better things.
Food wise the vegetable choice of one size fits all all means an intriguing meal combination at times.
There is not sufficient seating space in the evening for the number of people in the hotel.
Whilst this is not a first class hotel the wine prices are. The cheapest we could get was an £18 wine reduced to £14.

Hotel is dated lifts are small, having said that it's ideally situated to the seafront carpet gardens and town centre. most staff polite food quality great. One minor gripe if you go to evening dinner late they tend to run out of some dishes.

My Sister, Mother and I stayed at the Burlington from 18th to 22nd June. My Mother had stayed there twice before about ten years ago and liked it very much.
We had two rooms, a twin for my Sister and myself and a single for my Mother. Unfortunately as the bathroom had a step in Mother's room we realised it would be dangerous for her to stay there. Contacted Reception and there were no free rooms only one on the 4th floor (we were on the lst). So decided to swop over and I had the single room. It was not very welcoming like it says in the website -a standard room "charming and have everything you would expect "also it said the televisions were digital (ours were not) and my shower had been disabled. My Sister had to take the top of the toilet cistern off as the water kept on running. In my room I had two pieces of wood, curtains hanging down partially off their runners, they were also stained. An old television. An old scratched chair, tired mismatched furniture, threadbare carpet, wardrobe with damage, rotten window frames and a badly scratched sink. Apart from this the room was clean and the bed comfortable. I noted the decorators were in and you could smell paint in the corridor.
Now I come to the food. Breakfast was average. I would have liked some ketchup on the table but had to keep asking for little sachets. Dinner menu was limited and one meal we had was a Beef Casserole this itself was quite nice (what there was of it) but was spoilt by a dollop of chips with (no new potatoes or croquet, something like that). The last meal was Roast Beef, Yorkshire Pudding and vegetables. We were quite hungry but could not eat the beef and pudding as it was so tough you couldn't cut it. I looked around and saw that other people had left theirs too. It was like canteen food.
Last year we went to Warners at Corton and the food was excellent. Their Al a carte menu was delicious, well presented, quality food. In addition to this they also provided a carvery every night with unlimited vegetables.
Also every time I tried to get a cup of coffee after dinner the cups had run out and the poor steward had to run off to try and find some cups. Going back to dinner we always had a choice of rolls in the past not a piece of french bread. Also biscuits were always provided with drink making facilities in the rooms but no more.
In finishing I have to say that all the staff we came across were very pleasant and hardworking.
The Burlington is in a very attractive position opposite the sea and if the above had been different it would have been excellent to stay there.
To finish we have stayed in the last few years at the Savoy Hotel, Bournemouth, Torbay Hotel, Torquay and the Broadway Park, Sandown, IOW all of which we have enjoyed.

my husband and myself have just visited the burlington for 8 days with a coach trip with shearings. all staff were very pleasant, nothing was to much trouble for them, we are both disabled and they did everything they could to make our stay enjoyable. we had a lovely room. food was great, waiter very helpfull.larisa kept our room lovely.and last but not least a big thankyou to our two coach drivers tony and diane who looked after us very well hope to see you all again

I stayed in this hotel with my mother (aged 93) in April. We had a ‘superior’ room with a sea-view and it was lovely. It was clean and comfortable with a big TV. The bathroom appeared to be quite new and had a good shower. The view was straight across the beautiful ‘carpet gardens’ to the pier. This hotel is in a very good location.

All the staff were friendly and our waitress was especially helpful. The food was good but I do feel that the portions were smaller than on previous visits – there was plenty for us but a big eater might have struggled. The bar staff were great (even remembering our favourite drinks) and the 4 voucher system worked well. We enjoyed the evening entertainment led by Mark who was funny and worked hard to provide something for everyone. Our coach tour driver, Tony Two Teds (long story), was also good and had lots of useful tips and was a mine of information on the Battle of Hastings.

I agree that parts of the hotel are somewhat shabby and have seen better days, and I appreciate that several fellow guests said that their rooms left something to be desired. But overall, I personally feel that we had very good value for money and we certainly had a lovely happy time.

Travelled with Shearings on 21st MAY- 25TH, on a voucher system of four drinks daily.Stayed in room 333. Room looked clean, carpets had beem well vacumed, but the skirting boards were dirty. We had rotten window frames,paint on some grubby net curtains,and the wall paper was coming away in parts.But, the bedding was spotless, good selection of beverages, and although the bathroom was tiny,it was absolutely spotless, no mould on the shower curtain.The room needs redecorating, but for the few days we were there, it was adequate. Breakfasts were excellent, fab porridge, nicely cooked english breakfast, and your eggs any way you wanted them. So all credit to the chef and his team.Our waitress Rebecca, was lovely, and all the satff are pleasant and hard working. Dinner was ok, a larger portion of vegetables would have been appreciated, but what was put on your plate was ample. A special mention to Mark, lovey man, and worked so hard to entertain us all.But our top honour goes to Tony, driver, guide, and good all round person. When our suitcase got damaged in the hotel, it was Tony who got it all sorted out, and got us compensation. The polish girl at reception, was so dismissive, and made it clear she was not prepared to look in to it for us. Shearings, you are very lucky to have Tony working for you, he is a star. Would we return to this hotel, yes. But some rooms do need work, rotting window frames are not pretty, nor are grubby nets. But this hoilday was excellent value for money,So thank you to everyone at the Burlington.