Burlington Hotel
Latest Reviews
Having stayed at this hotel with my 85 year old mother i was disappointed that although it is under going refurbishment it continued in the corridor outside our room throughout our stay. my mother developed a cough and still has it now, a week later. The food was average. The lift system was not adequate for the size of the hotel. The room had a lovely sea view but was let down by the radiator not working properly and the toilet which continually ran with water at times. The entertainment was positioned in such a way that not every one could have seats to view it. The staff were friendly and the Shearings coach tours were excellent.
The hotel may be better after the refurbishment but it has put me off returning.
The hotel may be better after the refurbishment but it has put me off returning.
Source: tripadvisor.co.uk
Back to the Burlington for the 5th time this time with other relatives, they were very impressed by the friendliness of the staff and their efficiency. Mark was up to his usual high standard for entertainment. Restaurant and food gets high marks again grandchildren visited and enjoyed the mid-day snacks. The smaller lift is a bIt cramped and the stairs neeed a bit of care but that is nothing compared to the complete enjoyment of our breaks ALSO been to Carlton Gt Yarmouth & Royal at Weymouth ....No Complaints
Source: tripadvisor.co.uk
This hotel is currently undergoing a refurbishment and is looking good.if you travel by car arrive early as car parking is limited ,other drivers were double parked and boxing people in.
The restuarant is very nice our waiter was very quick ,very attentitive and very polite.
Our room was very basic and didnt have a basin in the bathroom it was situated in the bedroom.
Entertainment was good and fun ,quizzes music and of course bingo ,the bar staff were excellent and prices wasnt to bad.
I would recommend this hotel and will stay here again
The restuarant is very nice our waiter was very quick ,very attentitive and very polite.
Our room was very basic and didnt have a basin in the bathroom it was situated in the bedroom.
Entertainment was good and fun ,quizzes music and of course bingo ,the bar staff were excellent and prices wasnt to bad.
I would recommend this hotel and will stay here again
Source: tripadvisor.co.uk
have just got back from the burlington have stayed here 4 times now,have always enjoyed it yes the rooms are pot luck but they will always do there best to offer you a new one,the reason that i may not go back anymore is the rudeness of our waiter bruno after waiting about 15min we asked him how long more we would have to wait to be told that he had been working since 7 that morning and if we wanted to report him to go ahead and do it witch we did,he was moved to other tables after that but it spoilt things for my wife and i as we felt uncomfortable after that, i have never been spoken to by hotel staff in all the years that i have been away.all other staff that we met were excellent
Source: tripadvisor.co.uk
Just returned home from a five day Shearings holiday in Eastbourne at the Burlington, Rooms nice, food fair, entertainment very good, but I could not understand why the hotel have contractors Painting the corridors while they have Guest's.
I would say that 95% of the Guest's were Senior citizens, The smell of paint fume's were abundant all day and night. You could not leave your window open because the painters where also working outside on the scafolding during the day,The hotel may need a face lift, But come on Shearings think of your Customers.
I would say that 95% of the Guest's were Senior citizens, The smell of paint fume's were abundant all day and night. You could not leave your window open because the painters where also working outside on the scafolding during the day,The hotel may need a face lift, But come on Shearings think of your Customers.
Source: tripadvisor.co.uk
I have had many positive experiences from my stays at this hotel over the years, and after experiencing a few of the other hotels in Eastbourne I would definitely say that in my own opinion this is one of the best Eastbourne has to offer.
Sea view rooms, good menus and food quality, good staff attitudes, good cleaners / maids etc.
Recent redecoration adds to the rating.
There are some poor rooms in this hotel, like with all hotels, and you do get what you pay for (if you pay for a better room, you get a better room!).
Sea view rooms, good menus and food quality, good staff attitudes, good cleaners / maids etc.
Recent redecoration adds to the rating.
There are some poor rooms in this hotel, like with all hotels, and you do get what you pay for (if you pay for a better room, you get a better room!).
Source: tripadvisor.co.uk
I have just returned from a very good holiday at the Burlington Hotel from 24-28 October, for my evening meal from Tuesday to Thursday and my breakfast from Wednesday to Friday, rather than eat in the hotel restaurant, I had take away from places in Eastbourne, as I didn't enjoy eating in the hotel restaurant much as I was put on a table with someone rather than have a table to myself which I'd like to have had, and also having to listen to lots of people coughing which I don't enjoy listening to and it can make me jump at times, people still come on holiday despite having a cough, so having take away and eating it in my room made it more enjoyable as I didn't have to hear any coughs in there, through having take away, I was paying for my food twice, which I didn't mind doing now onto my room, it was on the 4th floor, room 415, which had a sea view which I liked, a shame to have a single bed, not a double bed as I sleep in a double bed at home so having a single bed felt different, the TV had good reception with all of channels 1-5 on it which pleased me, I got a bit worried that the reception was going to be poor or channels missing which I would have hated as TV is my life, a shame the hotel didn't have wi-fi though as without it, I couldn't access the internet on my laptop as a result, I could access the internet on my I Phone though which was good, I would come back to Eastbourne one day and maybe stay in the Majestic Hotel, the other Shearings hotel in Eastborne, I have my doubts it has wi-fi though, I don't mind as I can access the internet on my I phone, hopefully next time I go on holiday, I will have a table to myself in the hotel restaurant and not be put on a table with someone, if I am not on my own, I will be having to have take away breakfast and evening meal, paying for my food twice again which I won't mind doing.
Source: tripadvisor.co.uk
We were offered a superior room at £748 for the week on 2nd Floor.. When we arrived someone else had our room and we ended up in a grot room facing the fish and chip shop. A long way from one we were originally offered with sea view, flat screen 26" tv etc. Yes we were refunded £252 but we wanted the room offered. We have mobility problems and being claustrophobic could not use the lift to an alternative 4th floor room. TV was on its last legs and very unsafe on the wobbly stand. The remote numbers were worn out from wear and it was held together with elastoplast. Window wedged open with a piece of wood. On top of all this we had to negotiate our way around paste tables, stripped wallpaper and smell of paint from decorators. And walk up stairs covered with a dustsheet. This was meant to be a special break for us, Of course hotel say they do not guarantee the room booked, so why offer it in the first place, we would not have booked if we had known. Staff very good about the only thing that was. Food in restaurant very indifferent. I use a walker and at one stage it was completely covered in a film of white dust.
Source: tripadvisor.co.uk
Just returned from 3 night break and found the food and restaurant service was great. Good selection on menu and very efficient service. The rooms allocated were very tired looking but o.k. for the money paid and at the moment whilst renovation is being carried out at the rear of the building, scaffolding,smell of paint etc. an upgrade to a sea view room might be worthwhile. The beds were the creakiest I have ever come across in a hotel and if we were staying any longer I would have asked to change rooms. All of the staff were very helpful and polite throughout our stay and nothing seemed too much trouble. Entertainment was so-so although this didn't bother us and the location of the hotel was perfect, practically opposite the pier.
Source: tripadvisor.co.uk
we have just come back from a very enjoyable five day holiday. staff were very helpfull,food was very good with a good choice and always hot our waiter michael was alway very quick with the service and very polite. our room was clean but a note on the wall in the bathroom stated the shower no longer works which was a slight problem. at the end of the day we only slept in the room as there was so much to see and do around eastbourne. we loved the hotel and will be returning as soon as possible.
Source: tripadvisor.co.uk
The hotel is currently undergoing some re decoration of the corridors . The room I had (single) was adequate but rather tired, the food was very good and the waitress Erika very efficient. Bar service not so good, very slow. Entertainment mixed...bingo most nights!! The position of the hotel on the promenade opposite the pier was ideal and I enjoyed a leisurely walk down to Holywell then caught the mini train back. My parents who are in their 80s were also at this hotel and had a seaview room which was ideal for them as they are unable to walk very far but could still enjoy the sea and garden views and the fresh air from the windows in their room. The worst aspect of the hotel was the lifts.....very small and only two for the entire hotel, bearing in mind that the majority of guests were elderly and some quite infirm it caused problems at meal times and on arrival and departure days.
Source: tripadvisor.co.uk
just got back from a 4 day break with friends at the burlington hotel enjoyed our stay .Food ok and staff friendly our sea view room was clean .the hotel is in need of some updating the lifts are very small and could do with a clean also the ladies toilets in the function area are very dirty and the doors are filthy and I am sure that could be put right
Source: tripadvisor.co.uk
Just returned from eastbourne, the hotel is currently being partly refurbished, i say partly because our room had a new bath, but a scratched sink and toilet, new carpet in bedroom and on corridors, freshly painted, workmen currently doing floor 2 .
The staff were very friendly and the food was good apart from the frozen fish and chips, why cant you get decent fish at the seaside.?.
Most shearings hotels seem a bit tired, but for what you pay, i think they are ok, trouble is we are used to going abroad and having 5 star luxury, but you pay a lot more.
Overall the holiday was very good, and Tony the driver was a mine of information and made the holiday more interesting.
The staff were very friendly and the food was good apart from the frozen fish and chips, why cant you get decent fish at the seaside.?.
Most shearings hotels seem a bit tired, but for what you pay, i think they are ok, trouble is we are used to going abroad and having 5 star luxury, but you pay a lot more.
Overall the holiday was very good, and Tony the driver was a mine of information and made the holiday more interesting.
Source: tripadvisor.co.uk
I stayed here with my daughter and two granddaughters age 15 and 12. Food both at breakfast and dinner was suitable for all of us - plenty of choice and excellent portions of good quality.
Rooms very large and very clean.
Hotel is in an excellent position - right opposite the pier and promenade. Excellent bus service to Hastings or Brighton. Recommend going into the Brighton Pavilion - well worth the entrance fee as you get to go into many of the rooms which are fabulous.
Rooms very large and very clean.
Hotel is in an excellent position - right opposite the pier and promenade. Excellent bus service to Hastings or Brighton. Recommend going into the Brighton Pavilion - well worth the entrance fee as you get to go into many of the rooms which are fabulous.
Source: tripadvisor.co.uk
My husband myself and two older sisters went for a short 4 day break.
We booked rooms on the front and were very pleased with the lovely position and view, however my sisters room, 212 needed severe renovation and had a very dangerous carpet, it was all torn and had lots of ripples in it.
My main worry was that as the recipient of a triple hip operation, she would fall and do greater damage so we bought a small rug tto cover it up.
Very bad for a hotel catering in mainly older clients
Our room 207 was very small but adequate and could also have done with renovations.
Both had very squeeky floorboards which woke us whenever the people above walked across them.
The waiter Daniel was very efficient, polite and made us feel very special, in fact he added to the pleasure of our small break.
The hired cabaret entertainment could have been better but Mark was very good and we found him very funny and approachable
All in all a good holiday with good food and friendly staff but if you go don't forget to take a face cloth as unlike most Shearings they are NOT provided.
We booked rooms on the front and were very pleased with the lovely position and view, however my sisters room, 212 needed severe renovation and had a very dangerous carpet, it was all torn and had lots of ripples in it.
My main worry was that as the recipient of a triple hip operation, she would fall and do greater damage so we bought a small rug tto cover it up.
Very bad for a hotel catering in mainly older clients
Our room 207 was very small but adequate and could also have done with renovations.
Both had very squeeky floorboards which woke us whenever the people above walked across them.
The waiter Daniel was very efficient, polite and made us feel very special, in fact he added to the pleasure of our small break.
The hired cabaret entertainment could have been better but Mark was very good and we found him very funny and approachable
All in all a good holiday with good food and friendly staff but if you go don't forget to take a face cloth as unlike most Shearings they are NOT provided.
Source: tripadvisor.co.uk
Just had a 5 day coach trip and we found this to be a excellent hotel and resort.
Source: tripadvisor.co.uk
First impressions of the hotel were not good. The car park was not properly surfaced and the rear of the hotel was shabby and in need of a coat of paint. Some of the public areas were in serious need of refurbishment with badly chipped paintwork and carpet that appeared to have been patched with sticky plastic tape. The two lifts were very small and totally inadequate for the size of the hotel.
On the positive side our room was clean and furnished to a good standard with good facilities the only downside to the room was the very creaky floorboards. The staff were excellent and the food very good.
If the condition of the hotel matched the quality quality of the food and the service provided by the staff I would have been happy to give it a five star rating, as it is I can only give thre stars.
On the positive side our room was clean and furnished to a good standard with good facilities the only downside to the room was the very creaky floorboards. The staff were excellent and the food very good.
If the condition of the hotel matched the quality quality of the food and the service provided by the staff I would have been happy to give it a five star rating, as it is I can only give thre stars.
Source: tripadvisor.co.uk
We were on a coach trip with 12 friends, and were apprehensive about coch hotels, but we were pleasantly surprised with the Burlington. Service was good, and the staff very friendly. I had a broken foot, so couldn't walk far on crutches. We'd asked for a room near the lift, which we were given. The room was a large room, and although a little dated, was perfectly comfortable. On the bath was a hand rail for getting in and out of the shower, which was a boon for me. The dining room was large and airy, and although the tables were in twos and fours, the staff made sure we had a table set up for 12, which was appreciated.
Source: tripadvisor.co.uk
we wanted a week so we had to go Fri-Mon then Mon -Fri..My niggle is the menu.....We had the meals repeated...that said, if the person who didn't want scampi and roast potatoes there were other choices ..and reasonably priced chips which we had , one portion would be ample for two, as we found out.
We upgraded to premier and had a lovely room the bath and separate shower, fantastic.
Staff were friendly and hard working ..Bruno our waiter was superb.A special mention for Matt ...you've got a brilliant bar manager there.
Get wifi and things can only get better.
We upgraded to premier and had a lovely room the bath and separate shower, fantastic.
Staff were friendly and hard working ..Bruno our waiter was superb.A special mention for Matt ...you've got a brilliant bar manager there.
Get wifi and things can only get better.
Source: tripadvisor.co.uk
We were a mixed age group of sixteen people to celebrate my Mother in laws 80th birthday. The location was great,opposite the pier and just around the corner from the shopping centre. All the staff were friendly and helpful, especially Damian,Maria and Mouse (I think). The food was good and plentiful with a small supplement for a steak or king prawns etc. The standard rooms are a little tired,but clean and fantastic value for 3 nights half board. Well done to all.
Source: tripadvisor.co.uk
I had a lovely stay here over the Royal Wedding weekend. My room at the back was very quiet and the bed extremely comfortable. There was bingo, a quiz and entertainment on two nights, the singer Alister Wilmott was very good. On the first night the wine waiter didn't arrive until we had our desserts so we took another Tripadvisor's advice and ordered wine from the bar on subsequent evenings. Would definitely go back.
Source: tripadvisor.co.uk
despite some negative reports about this hotel my wife and i found it excellent value for money ,clean and tidy room adequate facilities in room(why would you moan about not having sky and freeview on the tv we dont stay at hotels to watch the tv)There is a lovely choice of meals and we found the food really nice with lovely portions and a choice of a glass of red or white wine with the evening meal.The staff work hard and are very pleasant,there is various entertainment in the evenings with bingo quizes and dance music with an act on some nights.Its right opposite the seafront and a couple of minutes walk from the main shops The free bar from 19.30 till22.30 is staffed very well and the queue goes down very quick even when its longer than at other times.So all in all a really nice place to stay
Source: tripadvisor.co.uk
We had a lovely 4 day break,
Whent with Shearings from Ormskirk lancashire,
It was a four day break for my wifes birthday 11-April, the coach was superb got to the hotel in plenty of time to unpack make a cuppa and go down for our meal, the menu had a realy good choice of meals our waiter Arther ( table 100 ) would do anything for you nothing was too much trouble,
The room we had ( 308 ) was very spacious, sea view plenty of wardrobe space and the beds were very comfortable we were very pleased with the hotel,
Night time in the hotel was just as enjoyable free drinks, a bit of bingo, a quiz, and cabaret realy enjoyed our stay.
Albert and Monica
Whent with Shearings from Ormskirk lancashire,
It was a four day break for my wifes birthday 11-April, the coach was superb got to the hotel in plenty of time to unpack make a cuppa and go down for our meal, the menu had a realy good choice of meals our waiter Arther ( table 100 ) would do anything for you nothing was too much trouble,
The room we had ( 308 ) was very spacious, sea view plenty of wardrobe space and the beds were very comfortable we were very pleased with the hotel,
Night time in the hotel was just as enjoyable free drinks, a bit of bingo, a quiz, and cabaret realy enjoyed our stay.
Albert and Monica
Source: tripadvisor.co.uk
After reading some of the reviews about this hotel we were pleasantly surprised. No trouble parking car at the rear of the hotel. The back of the hotel looks a bit run down, but we had upgraded to a sea view room. Arrived just as a Shearings coach was unloading but the reception staff were very quick at dealing with the rush. We stayed for 4 days in room 313, this was clean and well serviced. It could do with a newer wardrobe and wider bed. Dont forget to take your own shower gel, they do not supply any. Service in the restaurant is very good, as was the food. If you want a drink with your meal get one at the bar before you go in the restaurant, there were only two wine waiters that we could see, and they never saw us. We did find that it was too warm in the public areas. The hotel is right on the sea front and next to the pier and only a 5min walk to the main shopping area.
Source: tripadvisor.co.uk
we had a great week ( mon-fri ) with shearings . stayed in room 406 . clean and tidy , well serviced each day . radiators worked too well had to keep turning them off as it was too hot . we paid extra for a seaview - well worth it . the meals in the restaurant were excellent and our waiter Bruno was great . the drinks in the bar seemed a bit dear - we were charged different prices for the same drinks on 3 different nights. all the staff very cheerful and happy to help . Decor - the ground floor of the hotel was fine but as you went up to the rooms it got very tired looking . I'm sure if they got out a few tins of paint it would be a great improvement . BUT this didn't stop us from having a great week . i did enquire about the premier rooms but they only come with a double four poster bed - which i'm sure cuts out 50% of the clientele from booking them - whats wrong with twin beds in a premier room? ANYWAY had a great time looking forward to visiting again.
Source: tripadvisor.co.uk
