The Burlington Hotel
Latest Reviews
The hotel is perfectly located and clean and helpful staff
I have no faults with this hotel
Source: booking.com
Location staff evening entertainment and food were fab
Unfortunately the room I got wasn't in for shape to stay in but manager was awesome and found me another one despite the fact the hotel was full to capacity
Source: booking.com
Overall majority of the stay was good
Very good breakfast
The only problem with the accommodation was the lifts did not work properly they always are out of service
Source: booking.com
Excellent location, wonderful staff, good choices at breakfast, clean and comfortable seating view room
Tiny lift, just about fits 2 people and one suitcase, the other lift is out if order and has been for months.
Rooms are not cleaned/serviced during your stay so items such as tea, coffee, sugar etc and loo rolls have to be obtained from reception
Rooms are not cleaned/serviced during your stay so items such as tea, coffee, sugar etc and loo rolls have to be obtained from reception
Source: booking.com
Stay at Burlington 16th August
We had a sea view room and the bed was comfortable. There was entertainment in the evening and the singer was excellent. We also had breakfast and food was good.
Building needs a bit of TLC, only one lift working. The sash window frames in bedroom were rotten.
Source: booking.com
Would consider elsewhere next time
The property is in very poor condition
My room was pokey , the window only partly opened, the shower soap dispenser was empty. The room colour was a depressing dark grey
Only One very small lift was working and one occasion the door would not open and I had to go up a floor and walk down a level!!! Quite frightening. Plenty of seating area in the restaurant and also spaces to relax
Having a small standing space at the front was very enjoyable.
My room was pokey , the window only partly opened, the shower soap dispenser was empty. The room colour was a depressing dark grey
Only One very small lift was working and one occasion the door would not open and I had to go up a floor and walk down a level!!! Quite frightening. Plenty of seating area in the restaurant and also spaces to relax
Having a small standing space at the front was very enjoyable.
Source: booking.com
Good location nice breakfast
One lift was broken at the time of my stay but sometimes these things cant be helped thinks breakdown.
Source: booking.com
The staff were very nice, professional, courteous, and friendly. They listened to my complaint I had and acted in the best way to solve the issue by upgrading our room to a better, cleaner and much more comfortable room. I really cannot fault their customer service and they should all be recognised for this especially the girls in reception. The location of the hotel was perfect, with the added bonus of a car park to the rear of the property. The sea view was simply perfect.
The cleanliness and decor of our first room was quite simply unacceptable. Things remained from the previous quests that should have been cleared away had the room been cleaned properly i would have expected them not to be there. There was quite obviously a problem with damp ot a leak of some sort in the corners of the room which had just been painted over and looked bloody awful. The bathroom looked like it had seen better days, lots of mould, soap scum and build up of dirty limescale on taps and in corners of the shower ect, and the electric radiator had a very dangerous fault that could potentially cause someone harm. I just feel that with attention to detail and some intense cleaning it would make the room more appealing to guest and feel like it is worth the money.
When it comes to flooring, either new carpets or simply a bloody good clean of the existing ones is needed, both in the rooms and in corridors. It is very off putting when you see stains.
The windows are something that desperately needs addressing, i totally appreciate the age of the building, but it doesnt mean that the windows, the frames and the outside decor doesn't have to look like it belongs in a crack den. It just needs some attention by maintenance.
I didn't like the lift, if you suffer from chlostrophobia then you will not want to use the lift it literally will take only 1 suitcase and 2 people standing one in front of the other. It's the tiniest lift in the world, again I appreciate the age of the building but its quite shocking that its never been modernised. There are 2 lifts but for our stay only 1 was working. I used the stairs mostly.
The locks on doors need to be addressed. The locks are keys with a yale lock and no option to double lock the door on the inside for guest security over night.
When it comes to flooring, either new carpets or simply a bloody good clean of the existing ones is needed, both in the rooms and in corridors. It is very off putting when you see stains.
The windows are something that desperately needs addressing, i totally appreciate the age of the building, but it doesnt mean that the windows, the frames and the outside decor doesn't have to look like it belongs in a crack den. It just needs some attention by maintenance.
I didn't like the lift, if you suffer from chlostrophobia then you will not want to use the lift it literally will take only 1 suitcase and 2 people standing one in front of the other. It's the tiniest lift in the world, again I appreciate the age of the building but its quite shocking that its never been modernised. There are 2 lifts but for our stay only 1 was working. I used the stairs mostly.
The locks on doors need to be addressed. The locks are keys with a yale lock and no option to double lock the door on the inside for guest security over night.
Source: booking.com
Very nice in Eastbourne.enjoyed the air show. Hotel was not room only which suited us
Near to beach, pier and shops
Very tired now, needs a lot of work to bring it up to date
No aircon
No aircon
Source: booking.com
Claire and her team at reception went above and beyond for our whole stay x thank you
Source: booking.com
Claire and her team in reception went above and beyond to make our stay amazing x
Thank you
Thank you
Source: booking.com
Location. Friendly staff. A sea view
Only one lift working
Source: booking.com
We were very pleased with our stay The Burlington Hotel having read adverse reviews before we went! However typically we were pleasantly surprised with the refurbished hotel . Nice bedroom seaside facing on level 4. Bedroom freshly painted with new furniture and carpet. Fan.
Only one lift working, it was the size of a fridge!
We understand there's a big refurb coming up for the outside of the beautiful building.
We look forward to returning next year!
Only one lift working, it was the size of a fridge!
We understand there's a big refurb coming up for the outside of the beautiful building.
We look forward to returning next year!
Source: google.com
Hotel was very convenient to the shops and beach. We came for the Airshow so the hotels location was great. Room was ok but toilet was very tight with the holder very close.
Toilet was almost impossible to use comfortably
Source: booking.com
Stay was good but room was unbarerably hot
Room was clean, very large.
The room was like being in an oven overnight. Think the hotter summers are going to require some air conditioning in the future. They did bring a fan for when asked, which was appreciated
Source: booking.com
Hotel was fine and clean staff nice polite and helpful
Maine lift was out of order and residents had to use the service lift that could only accommodate two people
Source: booking.com
Our stay in general was good, the staff we encountered were excellent. Feel that a bit of a tidy up to the outside front
The property is in a convenient location for the sea front and pier.
On this occasion the TV did not work we were told due to connection issues. Did not like having to walk into the hotel with a crowd of people standing on the entrance steps and by the wall smoking who we had to negotiate through. This for us was off putting. This needs to be a no smoking area and a dedicated smoking area away from the entrance.
Source: booking.com
The location is excellent
Room was large, lovely sea view One lift out of order
Unable to open room windows to get sufficient air into the room
No air conditioning
Room was large, lovely sea view One lift out of order
Unable to open room windows to get sufficient air into the room
No air conditioning
Source: booking.com
Staff were excellent, and breakfast was excellent
The lift
Source: booking.com
I have just had a lovely 5 day stay for the Airshow , l wanted to write this as there are a lot of bad reviews on this hotel and l have felt very safe , well looked after and cared for , by all the lovely staff in all areas !
I had booked a superior double room 315 and the sea view was fabulous , very comfortable with a full bathroom , l was booked as dinner bed and breakfast , which was great , l read that breakfast was poor with just rubber sausages and scrambled eggs , this is not the case !!!!There was a abundance of food , Bacon , fried and scrambled eggs , black pudding , Cumberland sausage , cereals yoghurts , toast hot drinks juices
Dinner was also good l didn’t have a bad meal , give choices on each course , Sea Bass , fish n chips , Curries , pies , lots of choice including vegetarian options .Friendly warm staff in the dining room.Louie made me laugh but he was very attentive and professional .
The hotel is in need of a facelift but then it’s Victorian which l love it is due for a refurb my room had been refurbed and was great .
The Lift is tiny and is a nightmare !!! the other lifts out of service this really needs sorting out !
“ Excellent “ Value for money in a prime location .
Thank you for a lovely Stay
Tanya .
I had booked a superior double room 315 and the sea view was fabulous , very comfortable with a full bathroom , l was booked as dinner bed and breakfast , which was great , l read that breakfast was poor with just rubber sausages and scrambled eggs , this is not the case !!!!There was a abundance of food , Bacon , fried and scrambled eggs , black pudding , Cumberland sausage , cereals yoghurts , toast hot drinks juices
Dinner was also good l didn’t have a bad meal , give choices on each course , Sea Bass , fish n chips , Curries , pies , lots of choice including vegetarian options .Friendly warm staff in the dining room.Louie made me laugh but he was very attentive and professional .
The hotel is in need of a facelift but then it’s Victorian which l love it is due for a refurb my room had been refurbed and was great .
The Lift is tiny and is a nightmare !!! the other lifts out of service this really needs sorting out !
“ Excellent “ Value for money in a prime location .
Thank you for a lovely Stay
Tanya .
Source: tripadvisor.co.uk
Very nice redecorated room and bathroom with lots of room and a double aspect
Source: expedia.co.uk
Hotel is very, very tired indeed.. The hotel was fully booked and yet only had an outdated lift wooden for 2 small framed people..
Very tired and dated but a good base while we were there for airbourne..
Very tired and dated but a good base while we were there for airbourne..
Source: expedia.co.uk
Need to update the lifts as the small and they look the lights there from the 1920s and a bigger car park at the back
Source: expedia.co.uk
Conjunto de apartamentos de vivienda social
Source: google.com
Good location lovely staff clean but a bit shabby
On the seafront close to everything
It was a bit shabby
Source: booking.com
