I am glad that we booked a sea-view superior double room for our stay in Eastbourne with family. The hotel was an old however our room was amazingly space and the view from the second floor was splendid. Our family loved it and we could definitely come in and recommend to our friends.

The hotel is in the centre of the seafront so everything is in walking distance.

Positives
Staff were friendly, helpful and polite.
My room had been updated and redecorated.
Breakfast was ok with good choice. Light and bright and nicely decorated room.
Evening entertainment was good.
View was great
Had fan in room.
Negatives
Lifts were broken when I arrived with ongoing issues during my stay. My case was carried up to the 2nd floor. Ended up having to walk up and down the stairs 3 times. My bad knee was not happy.
The sash windows were very difficult to open and the paint work outside was really bad.
There was no information in the room apart from evacuation map. I had no idea there was entertainment so missed it the first night. It was only by chance after an evenings walk, that I heard the music and asked what it was.
No local information in room.
The food for breakfast was large bulk cooked. The bacon was all stuck together and really hard where it had been standing. As though it had been reheated. I appreciate you need to cook in bulk but surely you can keep it separated in smaller piles until you need to top up a serving dish.
I’d booked with Hotels. Com and picked a room showing a walk in shower as I have trouble getting into a bath with a shower over. I got a bath with a shower over. Luckily there were grab rails so I could just manage. I was told I should have requested a walk in, but didn’t realise it was necessary as the picture showed one.

Always have a nice experience at this hotel.

It's was amazing

Although the decor of the hotel is dated it was lovely the views of the sea and sounds of the waves fab. Very convenient to facilities and the staff were really friendly and welcoming and helpful

cheerful efficient check in with three separate bookings handled with consummate ease. modern bedroom with bath tub (yippee) updated double glazed windows and heavy blackout curtains. comfy bed but no room servicing on any of three days residency although nilk, coffee & tea readily available at reception. good quality breakfast with lots of choice including pains au chocolate and croissants, bacon and scrumptious sausages - a thoroughly enjoyable stay. In truth the exterior of the building needs attention but internally it was in reasonable condition

Let's be honest, this is an old hotel in need of renovation, but... where it matters, it is just great. They are tackling the renovations, bit by bit. The place is clean and well cared for even if is pretty scuffed around the edges in the common parts and exterior.
The rooms are crisp, clean and recently decorated. The beds were very comfortable, the bed and towel linens clean and well maintained. The shower was hot with good water pressure. Our room and bathroom were enormous! Really very good value for the price and much bigger than other nearby hotels.
The view was wonderful, the room temperature very reasonable, given it was 30C outside and we were given a very effective extra fan.
The door spring was a little weak so we felt bad everytime our door closed loudly! The corridors are a little creaky, as is to be expected. And, sadly, the beautiful high ceilings in the corridor are obscured with ghastly ceiling tile suspended ceiling now - hopefully, in their renovations they will change this back to the beautiful corniced plasterwork ceilings it had when it was built.
The doors are solid with good secure lock.
As is to be expected for a holiday town there are youngsters on the promenade near the pier until around 11.30 when the promenade lights get turned off. If that will disturb you, choose another hotel since the kids are gonna be there having a lovely time whether you like it or not! Or ask for a room at the back, away from the sea view. Or wear some ear plugs, close the window and draw the curtains.
The staff were absolutely amazing. I don't think I have ever met such professional, friendly and helpful staff in such a big hotel before. Outstanding. It is astonishing how far a good bit of helpful welcome and communication goes to making you feel happy with your stay.
This was once a magnificent grand hotel. Over time, I am sure they will bring it back to former glories. Very good value for an inexpensive hotel. Well done team!
Oh, and the WiFi worked just fine!

surprisingly good- nice room, modern furniture, bath (a real bonus) very pleased. breakfast was substantive with bacon, eggs,sausage, beans, tomatoes etc I’m very happy

Single room had bugs in bath room,the bar staff overcharged and were untrained to deal with refunds,
The double room was lovely

Excellent position, helpful staff, comfortable bed, very good entertainment

Hotel staff were very friendly and helpful....
Hotel itself is in a terrible way and im not to fussy
The room i had the hot water in shower didn't work.. patched up wallpaper which looked terrible.. wasn't clean especially just behind little desk .lots of windows painted shut.
Needs alot of work .
Breakfast for £12 was buffet which i had once , wish i hadn't as i didn't enjoy at all

Convenient hotel with easy parking. Definitely value for money. Property is very dated, needing some maintenance

Hotel was nice staff were helpful

Right over looking pier and beach excellent location

Staff were friendly and the food was good; it's an ongoing operation to keep the hotel up to standard, but they are all doing their best.,

rooms and location excellent

Location right on the beach and the nice comfy single rooms ( top floor 4th is nice and quiet)

Lovely stay. Ignore the negative reports. It’s an old hotel and they are redoing the rooms. Ours was lovely. Was a bit worried about the bed as we had a small double but it was perfect and one of the best beds we’ve had in a long time - great sleep.

Only negative would be no air con. It was boiling outside but we knew this before we booked and still booked.


Not for younger people but perfect for those wanting a quiet weekend away by the sea and walking.

Nice rest weekend

Excellent service friendly helpful staff ,room was clean although some black mould around shower basin ,food very good prices quite reasonable, would definitely book again

The room was basic but clean great view of the beach bed comfy staff helpful

The staff were amazing, very helpful and friendly, the rooms were basic but comfortable, lovely view of the sea

Large spacious hotel with entertainment most nights, nice comfortable bed but parts of the hotel needs more maintenance and deep cleaning.

Excellent value for money, stayed with my husband and 2 children in 2 inland rooms. The hotel is a beautiful old building which clearly is a money pit and needs loads doing but it has wonderful original features which is an interesting feature. Our room on 4th floor was spotlessly clear with new carpet and clean paintwork. Breakfast was very good selection and kept replenished all the time. Staff work so hard and couldn't do enough for you. If you wanted your room to be serviced you could but we just asked for new towels, loo rolls and coffee and was left to our own devices. Bar drinks very reasonably priced and good entertainment. Reception staff went our of there way to help out, on one occasion when needed plasters for blister. People will complain about silly little things but for the price we paid I thought we got amazing value after all.you don't live in your room . If you want perfection try the grand, it will cost you alot tho