Stayed here for four nights and it was as we expected. We were given a sea view room with two bedrooms (312), which was a surprise as we had not paid for a sea view. The food and entertainment were pretty much what we have experienced in the past. If you want more you have to pay more. We will be booking with Shearings again in the future.

Good hotel and a great location right on the sea front. Needs some tlc. We had room 322. Nice big clean room with a sea view and with a nice size bathroom but with a small shower. The shower felt smaller than average made even smaller due to the shower door not shutting properly. The room smelt fusty and unused when we walked in. A touch up of the paint on the walls and a clean carpet and
It would be a lot better. Food was gd. Service was pretty gd. Chaotic on first night with some tables being ignored for long periods. Went with shearings and had a gd hol. Nice warm weather and nice trips. Would stay here again

stayed here for a mid week break, had a sea view room. room clean and tidy and comfy bed, hotel staff helpful and food was good. Hotel right opposite beach, great bus service into Brighton and Bexhill. Close to shops and train station. Sightseeing bus is good beachy head and birling gap.

i stayed at this hotel with my mum on a Shearings 5 day break. We paid extra for a Superior Room and extra again for Seaview room. We got room 210 which was close to the lifts. The room was large with lots of space , a small table & 2 chairs next to the window, a large desk with a wall mounted tv. Included was a lovely tea / coffee tray with kettle, cups , tea , coffee, hot choc, biscuits, chocolate bars & 2 bottles of water ( not sure if this was just because we had upgraded ). we had a on suite bathroom with bath & over the bath shower, i didnt use the shower so cant really comment as i prefer baths. Both room and bathroom were cleaned daily and tea & coffee replenished. The Seaview room was well worth the upgrade and i would recommend doing it ( see pics ). Morning views were amazing looking out over the pier and watching the sunrise.
The beds were quite comfy and i slept well.
There were several plug sockets around the room with a double socket at the side of the beds that included 2 usb sockets which came in very handy.
Breakfast was standard serve yourself buffet with hot food being the main focus, along with cereal, juices and toast. I would have liked to see some fresh fruit bowls and pastries / breads as i dont really eat hot breakfasts and by midweek i went out and bought my own bananas & apples as i was missing fruit so much.
Evening meal was a 3 course meal with quite a good choice every night, however i was very dissapointed with the salad i decided to get on weds, it was very plain, just leaves , tuna and onion with a small spoonful of very tasteless coldslaw.
The servers were always smiley and fast to serve dispite running round none stop between tables.
The hotel itself its quite large, nice size bar with plenty of choice and evening entertainment & bingo most nights too. The hotel places a photo and discription of each nights entertainment on a wall close to the lifts.
The lifts are quite small and at dining times can get very busy, with people waiting quite a while to get a lift.
At the left of the check in desk they have a dedicated mobility scooter charging room, we hired a scooter from a local firm that the hotel deals with, this was waiting in the room for us when we arrived and we just handed the key to front desk when we checked out. i would highly recommend using this service if you need help getting around.
The hotel sits accoss from the peer and just round the corner from all the shops and restaurants you could ever need.
The hotel was always clean and tidy and all the staff did there best to help with any issues.
The only negative thing i have to say is, the WiFi in this hotel is very poor, when you sign in the hotel shows a choice between free and premium, so i asked at front desk about the premium as i needed a better internet connection and didnt mind paying a fee. However , no-one i asked at the desk knew anything about it. In fact i asked Every day at different times of the day to several staff and no--one knew what it was or if it was in use. This was extreamly frustrating as it clearly showed as a choice on my laptop every time i signed in. I think more staff training may be needed as to what is offered.
Those small problems aside, i would choose to return to this hotel again and pay for the seaview upgrade.

This hotel is for the young at heart, they are very caring rooms are clean but basic but if you are a person who goes round inspecting the hotel look at what you pay to what you get. The food is good we ordered steak last night payed extra it was excellent just cooked as I like it. The staff are all very friendly and helpful from the manger to the cleaner all are helpful in their own way. There is only one downside that is as you come in you have all the smokers, there should be a room for them.
You are just opposite the pier oh what a view, yes I will come back.The Shearing’s driver Kevin is very knowledgeable and friendly and likes a joke.

Our sea view room 316 was lovely beautiful view and large room let down a toilet that wouldn't flush and when it did it dripped and dripped, the shower was poor too.

The twin beds were very comfy and clean. The food on the Friday night was dreadful supposed to be fish bites - more like croquets with really strong vinegar, and l mean strong, none of us ate it. The rest of the weekend food got better. I don't like the breakfast food swimming in fat in the heated containers. Everything done on the cheap - l do not like it.

Shearings break,driver Roger was excellent,safe,funny,courteous.Hotel staff excellent (unless you have worked in this environment,people have no idea). Polite,efficient staff all around the hotel,excellent room,clean and comfy.Hotel great ( we are not there to look at paintwork).Food very good,well presented,good choice.Buses every 12 mins to Brighton,Eastbourne very clean and warm,warmer than Guernsey that week!.Long hotel,so expect a bit of a walk if your room is at an end,lift is in the middle,but not a problem.Entertainment very good,bar prices not too bad (it's not Wetherspoons!)Would definitely stay here again,thank you to all the staff. (P.S. Every Wed night from May-End Sept,there is 'Last night of the proms',complete with fireworks,in the bandstand,just up from the hotel) Can't go wrong with this Hotel and area.

On arrival ask for someone to turn the heating off in bathroom, maintenance came said could not fix it and would report it, not fixed had heat on all week. Central heating radiator on in entrance areas in summer. Paid for a superior room wash basin only fit to wash a small doll in, overbath shower cubicle door opens outward so to get out of bath water drains onto floor. Poor dining room management of staff who were trying there best, one day assistant manager told a staff member to clear our table when we were still eating, at breakfast each morning had to queue 6 to 8 deep to get toast only two machines for about 200 plus customers, had to ask every morning for the cereals to be topped up. Chairs in entertainment area worn out years ago. Would I revisit not on your nellie.

We have returned from the Burlington after a fantastic Bank Holiday Weekend. Comfortable, clean room. Service with a smile from Maria at breakfast & dinner. Food good. So, pleased to see Mark Snow, the excellent entertainer back (we missed him on our last visit) His rendition of 'Leaning on a Lamp Post' was better than Matt Lucas in 'Me & My Girl' - his wit and charm enhance the evening. Yes, the décor is in need of some TLC but this doesn't deter from the old fashioned charm of this grand hotel. Whilst visiting Eastbourne a visit to the Bandstand for an open air concert was the icing on the cake. We have booked again - thank you to all at Burlington.

Recently visited this hotel on a Shearings holiday......Over the years have been to 15 Bay Hotels (this year alone Llandudno, Oban and Great Yarmouth) and sadly have to say that this is the worst Bay Hotel I have stayed in. Let's start with the positives......the hotel is in a brilliant position right on the seafront and virtually opposite the pier. It is also an easy walk right into the town and in a good position to get buses to Brighton or Hastings. On entering the hotel the lounge/bar area is well decorated although the conservatory area by the dining room could do with a bit of TLC. Wi-Fi is available throughout the hotel and not just in the public places which was good too. Now the negatives.....our room was "Standard Plus" (whatever that may mean!!!).....have certainly stayed in better rooms that were "just Standard". When we arrived on Monday we were told that there were 2 sittings for dinner (6.15 & 7.15)......maye would be better to have 3 sittings of 6.15, 6.45 & 7.15 as personally I prefer to eat at 6.45/7pm. However we chose 7.15. The first night was chaos and we were finally seated at 7.30 and got our starters by 7.40. You have to book your time for dinner every night which seemed a bit of a faff.....don't think this really mattered because by Wednesday it was apparent that people were just coming in when they wanted. We went for dinner that night at 7.15 and the dining room was almost empty!! Dinnertimes were not always a relaxing time.....we were seated by the kitchen and the staff were in and out all the time and banging the door. Understand that food has to be bought in and out but there was no need to crash into the door....was so noisy. I could see what was happening but my friend had her back to the door and she jumped a few times. The food at dinner was not good and could only be described as bland.....food is a lot better in other Bay hotels. Breakfast however was good.....the buffet was replenished at all times and the food was hot and tasty.....also no banging doors at breakfast!! One more little niggle......on Weds there is a "light housekeeping" service. I can only imagine that the housekeeping staff want an early finish because she was knocking on our door as I was getting dressed in the morning!!! Would I return to Eastbourne.....yes. Would I return to the Burlington.....probably not.

Went on cooch holiday nice staff and dining room staff especially nice Adam potentially but the waiting was terrible waiting such a long time between courses hotel shabby but rooms were clean but if you can't stand heat don't book this hotel because you will be uncomfortable all the time no pleasureviews in watching entertainment or even eating cause it like been in a sauna would not return simply because of the slow service but manly cause of the heat

My mother and I stayed at this hotel in the middle of August. It was my first visit, but my mother had visited a couple of times. We had a large sea view room on the first floor which was kept spotlessly clean. We found all of the staff very friendly and helpful. There was a decent choice at meal times and the portions were just the right size. There are two sittings for dinner, we ate at the later time which seemed to be quieter. My mother was disappointed to be served her breakfast tea in a mug rather than cup and saucer! we would also liked to have a jug of water on the table at dinner rather than having to fetch it from the water station. I chose this hotel because of its location on the seafront, close to the town centre and because it had its own carpark. The front of the hotel (conservatory?) looked as though it had seen better days and requires some attention, which is a shame as it is pleasant sitting there with a coffee.

Why do we keep on coming back year after year, often twice.
Because :
1) All the staff we meet are always, pleasant, polite and helpful.
2) Almost all the rooms have now been refurbished. It's been a long, hard road but the winning post is now in sight. Compared to 10 years ago it's a whole new world.
3) You can now get free wifi in the bedrooms, not just downstairs.
4) The quality of entertainment is of a high standard every night of the week.
5) Unless you wish to 'eat for England', the portion sizes are perfectly adequate, and the menu is quite extensive. We particularly often enjoy the chef's specials.
6) If you want to watch your flat screen TV, reception on all channels is perfect.
7) Out of the hundreds who stay each week, inevitably you will always get the odd moaner.
We just ignore them!

This hotel is in a brilliant location staff very friendly . Our room was excellent with a great sea view . Amazing value . I am a regular visitor to Eastbourne and stay at the Burlington Hotel often.i highly reccoment this hotel

fantastic hotel just across the road from the beach and pier and the town is just around corner .food was fantastic .the staff will do anything to make your stay pleasant . the hotel is clean the room we had 109 was first class we would stay hear again we stayed from 20/08/20018

we stayed here as part of our coach tour holiday,, we found the staff very helpful and friendly the hotel is spotlessly clean as was our room also the food is excellent, outside the hotel are the carpet gardens with their wonderful display of flowers and also the pier with the usual entertainments and a café at the end

A typical large historic Hotel on sea front.
My room was a little tired in decor,but comfortable,quiet & with all facilities.
The dining room service was remarkably efficient considering its huge size at being able to handle so many people.Food was O.K.
The large entertainment area catered for good evenings performances including bingo,quizes & singers.
I would stay here again quite happily.

Just spent 4 nights at Bay Burlington (Self Drive) it was generally good value , good food & choice & good dining service , clean bedrooms & very nice cleaning staff. Hotel could do with a decoration update, it’s a bit shabby.

We arrived at the hotel at 6.30 by Shearings coach. The traffic was horrendous. As we were late we had to go to dinner without getting changed as the cases hadn’t been taken to our rooms. I was on the 3rd floor on a street corner facing Harry Ramsdens and a nightclub.It was very hot but the window opened about 10 inches. The room and bathroom were very clean. Saturday was lovely and there were stalls across from the hotel all along the prom. Sunday was very wet and gale force winds. The food was ok and overall it was a nice break for the money. We had a fire alarm at 2.40 in the morning and had to evacuate the building. We were back inside quite quickly. On the downside the lifts are very old and the service in the dining room quite slow. There was no water on the tables and no waiter service for drinks.

Lovely weekend, weather too hot but can’t complain. Lovely location of hotel, near to shops and pier. Minor issues with hotel, the dining is chaotic, not enough staff in the restaurant, food was not great and the service was crazy. The room was dated but adequate. The highlight of the weekend was the fabulous entertainer, Mark Snow, who had the audience eating out of his hand with his quizzes, jokes, singing and all round fantastic entertainment. We have stayed at Bay hotels all round the country and think Mark is the best we have seen and we will definitely come back just to see Mark.

We stayed here for the second time because the hotel has a great location. All was fine until it came to the evening meal where we found a new system had been introduced with 2 sittings. Rather than explain all the details I will just say it didn't work and the organisation and service was a shambles. When I complained to the reception I was told it was down to Head Office and would I please bring it to their attention which I have.

Last week, I was on a 5 day holiday with Shearings. This is 2nd time I have stayed at Bay Burlington Eastbourne.
I find the location very good, just opposite the pier & carpet gardens. All the staff are helpful, friendly & polite. Hotel is clean, only 2 lifts one of which is very small so this can be busy at times. Food has a varied menu- well cooked, portions enough, tasty and hot. My bedroom was on 4th floor which was my request- very good housekeeping, clean room, linen & towels good quality and spotless. However, I do have to mention this; not a complaint, but a fact. The carpet in my room 446 was threadbare and shabby. This needs a new carpet for sure !!
Otherwise, my room was quite acceptable. A very special mention for our driver Diane. Such a pleasant, helpful person. Very interesting to listen to, pointing out places, informing of facts etc.It was a pleasure to have Diane as our driver last week.

This is rather different in terms of reviews and I'll expain why. We arrived yesterday lunchime having booked a 3 night. self-drive break. We were too early to check in so we went to the coffee shop, where a lovely young lady took and served our order. She was very sweet and helpful and our toasted sandwiches were delicious. When told it was time to do so, we checked in and took the lift to our lovely room on the 3rd floor. We'd booked a sea view (Superior?) room as standard rooms weren't available. The room was really great. Unfortunately we were alerted to a problem which was NOT the fault of, but involved the hotel, and it was something we could not cope with so we decided to leave. I asked to speak to the Manager and told her the problem and she could not have been nicer or more helpful, giving us a total and immediate refund. So...in conclusion, I'm sorry I can't review other aspects of the hotel, but the staff encountered and the food in the coffee shop were very good.

Just returned from a enjoyable long weekend at the Burlington. The staff are accommodating , food and entertainment was good. Mark the entertainment manager gives a 101 per cent and makes the evening with his friendly out going personality. The hotel itself is a old building and could do with some updating in the certain areas and the rooms are basic but you do have everything you need and if you can see through that you will have a enjoyable stay as its only cosmetic. Location is ideal, right by the pier and bus stops for Brighton and Hastings if you choose to venture further afield plus the shops are a short walk behind the hotel. It is is our second visit in two years and we will be returning again.

Booked this hotel through shearing coach company the trip down and the driver was brilliant but very disappointed in the hotel when I phone up the coach company I was told all the standard rooms had gone so we paid standard plus for a nicer room, what a disappointment the bathroom was that small it was it was not good I spoke to reception they said the hotel is fully booked and the lady on reception that I spoke to said herself how small the room was so if that was standard plus what are the standard one's like.