Unbearably hot, everywhere but mainly in our bedroom. There were hot pipes in the wall in our room that produced an unrelenting heat. All other sources of heat were turned off and the windows opened as far as they would go but it was hotter than in last summer's heatwave, the only difference being that then we had summer clothes but now, being December, we only had warm winter clothing with us. We had a fan eventually but that only seemed to circulate the hot air. The heat in the dining room was such that people were fanning themselves with the menus. The food was generally homely but good enough, although the tables were much too close together to have a private conversation. Other than that the hotel was comfortable, the Christmas decorations pretty and the position, on the sea front, near the pier and a short walk from the centre, was very good.

Having stayed before we thought we would return.
Room this time was old grubby had stains on walls. No shaver light and No fan in bathroom working. The Shower screen leaked. Desk wood gave splinters.
Kept awake all night by banging window rang reception 5 times between 1.30am and 5.20am before anyone answered. It was investigated but not resolved.
Good however was good. Staff helpful.
Would we go again I don't know although great location

staff very good.the meals was top notch. entertainment every night. all round very good.we have been hear before.and we enjoyed then also. always seems to be a lot of happy guests. a sign of a very good service

We stayed for one night at the Burlington., luckily for us we got a free upgrade to the sea view suite.... wow it was amazing... king size bed, huge room with a beautiful view from our 4 windows.... even had a sea view from our en-suite... everything about this stay was fantastic... our room was 320... all staff were attentive to our needs. £1 to park our car outside the hotel... we loved every moment and would recommend...

The coach journey down was smooth sailing and Mark our driver was very nice.
we have been to the hotel a number of times as we have family living in that area and we meet up.my sister and brother in-law also stayed at the hotel in the room next to us. We have always found the hotel and staff very good and helpful. there was just a little hiccup when we arrived as we had a double room instead of a twin room but they were able to sort it out for us, unfortunately the room we got was quite cold as there was no heating working so we had to have extra blankets and a small electric heater. we only had one shower as bathroom was very cold. all staff were very nice, food was very good and bingo, quiz and entertainment was excellent as usual. this is one of the best hotels we have been to and although some hiccups we will go again. thank you to all the staff for making our stay enjoyable.

This is a no frills hotel, our room was a bit dated but they're in the process of doing them up, the newer ones look very nice we had a sneaky peep. We were on a coach trip bed breakfast and evening meal, we couldn't fault any of the food it was lovely. Breakfast is buffet style with as much tea and coffee as you could drink and the evening meal had a great choice. The staff were friendly, room was clean and comfortable and we were lucky enough to get a sea view. We will definitely be booking again very soon.

A lovely Seaview room,friendly staff,shops and restaurants just around the corner,the food is basic but we'll cooked and presented.Our Shearings coach driver Davies was friendly and had a good sense of humour,this was our second trip with Shearings and we are looking forward too many more

Upgraded to top room which was wonderful. Service in restaurant was erratic. Food OK. ENTERTAINMENT OK. Staff friendly. Lovely situation on prom near the pier. Helpful reception staff. Lovely sea views

Excellent location, good food, lively entertainment, friendly helpful staff. Amusing jokes from Peter, Shearings driver, made the journey to and from Eastbourne pass effortlessly (that's nice!) 😁 😁 I spent the week on crutches, having broken my leg, and was treated with courtesy and respect throughout our stay. We were placed near to the lift and dining room in spite of having made a late booking. Well done Shearings and the Burlington Hotel for making a much needed break for my husband and me most enjoyable. 🙏😊

I was dragged kicking and screaming for the week-long Turkey 'n Tinsel extravaganza. Now, I'm more of a Bah-humbug type when it comes to Christmas. But I have to admit it was quite good and the Hotel did their best to accommodate the revellers. I didn't agree with a lot of the comments I saw on here before I went. The room was good. It had been recently refurbished. The meals were very good. The staff were very attentive and efficient. Except for the day they "forgot" to make the room up. And I have to say I enjoyed it. In places the hotel seemed a bit "tired" but overall it was fine.

Stayed here while visiting family. Great seafront location and friendly staff but for me that’s where it ends. This is a Shearings hotel which means it is overrun by coach parties with a very old average age. Bingo / “entertainment” / quiz keeps everybody happy in the evening. Not what I was expecting for an expensive 2 night stay.

Room at back overlooked car park and skips. The room itself was very tired. Windows draughty / limited heating / bathroom badly designed and very small.

Breakfast time has to be seen with crowds of ageing population jostling and pushing to get to a buffet style breakfast. I didn’t bother the second morning.

Great value if you get a good deal but not the type I usually stay at. I’m sure there are many people who would enjoy this but not my cup of tea...

Lovely old hotel in a brilliant location opposite the pier and a short walk from the town, It is being updated and modernised. On entering the hotel you are greeted by a friendly and helpful reception team.
There are 2 terrace rooms at the front where you can sit in the sun and enjoy the sea views whilst having a drink and a cake, both reasonably priced.
The room was comfortable with shower and bath. I would recommend you upgrade to a room at the front, front rooms looked brighter with the sun and a view.
Breakfast was plentiful and very good. Full cooked english, cereals and you can order fresh poached eggs. Evening meals were okay but were served warm which spoilt them. The dining room staff were pleasant and worked very hard.
I recommend a visit to the heritage centre where the very informative volunteers are passionate about Eastbourne.

The holiday was not expensive and was good value for what we paid.

Spent 4 nights at Burlington hotel with my husband from 22nd October 2018.
Booked with Shearings and this was one of the most enjoyable trips we have taken to date. Our driver Peter was brilliant, really knowledgeable about the area, he was helpful with a good sense of humour. The hotel was nicely decorated and although there was some on-going work this did not hinder our stay in any way. We paid a little extra for a sea view and were given room 214, a beautiful room with a wonderful view . The staff in the hotel were pleasant with guests day or night, restaurant staff in particular appeared efficient and courteous in manner at all times. With regards to choice of menu at breakfast and evening meal, there appeared to be a relatively reasonable selection available, other options were available in coffee lounge area at other times of the day at an extra cost.
Entertainment was provided each evening during the break which was also a bonus.
We would like to return to this hotel again in the future.
Tip - pay extra for a sea view (well worth it)

They made me feel welcome from the beginning good location good food friendly staff and its next to the sea so u don't have to walk far and I will like to say waitress Dawn is a legend cracking jokes made my family feel welcomed l recommend this hotel to anyone give it a go

The last time I reviewed this I gave quite a scathing comment on room 414, well we decided to have another try at The Burlingon WHAT A DIFFERENCE. before I complained that room 414 was too small for a couple, well this time amazingly my sister, was allocated this very room but as a single it had been renovated and was a nice size for one person and she was delighted, we were allocated 421 and as I had upgraded this was lovely. Warm just a nice size for 2 people and a lovely view. Could not fault it.Both the rooms had views to die for.
The normal compere was ill so we had a substitute who did very good job although Mark was sorely missed. All of the guest entertainers were exceptional especially the ones on the forst and last night it beat Warners by a mile and we have been there a few times. I like the new style Buffet breakfast as you can choose exactly what you want and the evening meals were very good with a selection for vegetarians. We will be returning very soon.

The hotel is in the perfect position for the pier, opposite it, shopping around the corner and a bus stop to Brighton or Hastings a few yards away. Being on my own I had the pleasure? of a room at the back over looking the kitchen fans along with their noise. The room,as usual, was very small. Couldn't open bathroom door fully as toilet stopped it. No were to put anything down in the bathroom only on the shower floor. But had a hair dryer and tea making facilities along with a TV and a comfy bed. Over warm room, as could not open window. Maybe that is to stop the pigeons flying in from around the kitchen fan where they sit. The hotel is comfortable, clean and reasonably well decorated. The staff were all very pleasant and helpful. The food was fresh and hot and my waitress, I think was called Luciller,came from Romania was excellent. Nothing was to much trouble and she was always so pleasant with a lovely smile. Her husband also worked in the same section of the dining room, so would help if required. Each evening there is entertainment but the best by far the was Saturday evening I thought. When staying there check out the Band Stand for concerts in the evening as on Friday and Saturday there were two fantastic tribute concerts. Would happily return and hope the weather will b as good as it was when I went

Just back from the Burlington, the hotel was nice and clean, since our last visit they have introduced a 2 sitting system in the dining room which just doesn’t work, the first sitting is fine, but the second sitting is a complete sham we waited 15 mins to be served they had run out of the roast , the bingo and entertainment had started even before we had finished our meal, which is not good the entertainment was very good and this is due to mark snow the entertainments manager, we had a very enjoyable stay, room was clean

We decided to booked a 5 days self drive half board holidiay through "Shearings" after a long illness. Being chinese and just out of hospital we want to avoid the number 4.(auspicious number meant dead in chinese) I am so grateful to the reception staff who change our room and dining table to avoid 4.
Our room was upgraded with a side view of the sea which was a bonus.The room was large and clean and was recently renovated. Breakfast was buffet style and as good as any 4 stars hotel. Dinner was 3 course and ok as you only pay for a budget price and just want a ordinary meal. The best of all was the location of the hotel. Right in front of hotel is the promenade and the Eastborne Pier. Behind the hotel were the shopping areas and all the eateries. Car parking 6 pounds daily using hotel car park but only 1 pound on the roadside by using the hotel voucher. We will come again.

We visited this hotel on a Shearings weekend and it turned out to be the best one so far, although it still let itself down in a number of respects.It’s in a prime position right on the front and close to the Town Centre.
The decoration and cleanliness of the public rooms was very good with impressive period features.
We only booked a standard (non-view) room, and were pleasantly surprised when we let ourselves in.It was a good size, clean and quite modern ,although it was stiflingly hot on arrival and took a good 24 hours to get to a pleasant level after turning off the radiators and leaving the windows open. The bed was comfortable enough, but had a strange camber to one side which left my wife trying to avoid falling out for most of the night.There was the usual problem in these old hotels of creaky floorboards in the room above (we were unlucky in that the people in it were night-time walkers) and single glazed windows that meant that we heard the 3am Saturday night revellers.
The food was reasonably good, although there seemed to be a lack of basic English fare , most of the meals being accompanied by some sort of sauce rather than gravy (except the Sunday Roast, although the advertised Horseradish Sauce had apparently run out). Bread and Butter Pudding came with ice cream , not custard, which is just wrong.One problem was that most of the waiting staff had limited English so if you had a query about the menu you didn’t get very far .One lady asked for mustard to replace the missing horseradish , the waitress said “mustard....yes” but she didn’t get any. I also had to clean my cutlery on a number of occasions as there were small remnants from previous use on them.
There was a good atmosphere in the evening, thanks to Mark, who, once you got used to his style, was very funny. We don’t play bingo, and usually can’t wait for it to be over, but quite enjoyed listening to Mark’s unique delivery. The main entertainment was also good, so we always enjoyed our evenings
Would we go again ? Probably if we wanted to visit the area again.

The Bay Burlington Hotel is a budget hotel, advertised as being unbeatable value for money. I got the distinct impression that the prime purpose of this hotel was to cater for the coach parties of its parent company “Shearings”. We were one of the numerous guests who had chosen the self-drive option. We also paid a supplement to upgrade to a Premier Room, plus an additional payment in order to park the car in the hotel car park at the rear of the hotel.
This hotel is an ideal location, on the sea front, close to the pier and within easy walking distance for the shops and theatres.
The Premier Room was well worth paying the supplement for. The bowl of fruit, chocolates and the bottles of water which awaited us on arrival was a nice touch, as was the coffee capsule machine which was an unexpected pleasure. The Wi-fi reception was good. The bed was large and comfortable and the spacious room was excellently serviced each day. The large bathroom was well furnished. The only negative being that the electric towel radiator did not work and was reported to the reception staff.
But on entering the Dining Room the whole experience went flat. The layout and furniture would not have been out of place in a well know pub chain’s eating area. Brown tables without cloths, dinner served on breakfast size plates. Other hotels I have stayed at have had white cloths which were kept clean by utilising glass tops over the cloths. The lighting was poor in some areas. Some diners said they had difficult reading the menu and seeing what they were eating. For dinner we chose the 7.15 pm. sitting. The food appeared to be overcooked, especially the vegetables, as if they had been prepared for the earlier sitting and kept warm. The most significant non-event occurred at dinner on the Tuesday evening when we chose the roast pork from the menu, only to be told that there was none left. We settled for a very mediocre ham salad as the other options were not to our taste. The Dining Room Staff, as were all the others we met in the hotel, very good, always friendly, helpful and attentive.
The lounge was large and very comfortable. The evening entertainment was good and suitable for the ages of the guests.
We have been taking Shearings overseas holidays for more than thirty years. This is the first time we have chosen a Bay Hotel. They may well be unbeatable value for money. The evening dinner and general dining experience are an important part of our holiday. We expect a touch of class, so we will not be staying at The Bay Burlington Hotel again.

Had a five day break on a shearings coach trip. Found the place to be excellent bedroom small but clean, food was very good, service was great, from the cleaning staff to the waiters and bar staff. reception couldn't have been managed any better. Entertainment was good but not great. They are really trying too modernise my room bathroom completely redone will go back again one day

We have just returned from a holiday with our aunt and uncle to The Burlington Hotel Eastbourne with Shearings holidays.It is the ist time we have travelled with Shearings and stayed at this hotel. We were not sure about the hotel after some of the reviews we had read,what we found was a hotel in a prominent position opposite the pier, inside it could do with a lick of paint here and there but our room was clean with spotless bedding and towels,tea,coffee etc replenished daily if required and had a sea view room that was well worth paying extra for,in the restaurant the food was excellent hot,well cooked with a very good choice,breakfast was buffet style with plenty of choice for everyone,also the staff in all areas were pleasant,helpful and nothing was too much trouble for them

I have been to the Burlington over a dozen times and this time was let down in many ways.
No single rooms so I had to pay double the price for a plus double room ,even tho I wasn’t eating for 2 ! And I need a shower cubicle as have arthritic knees.
And my room 229 had a view of a fire escape and in the small bathroom the toilet was so close to the wall and the toilet roll holder was on that wall, so not enough room to manoeuvre .and it had no shelf to put things on.
My room was changed the next day after I complained as people went home so another was available by then.
Then to the evening meals . The starters and puddings were very good as usual, but the main courses on each of the 3 nights were all awful, if you have a new chef he needs training !
From the vegetables ,over cooked mush, particularly broccoli on 2 nights running ! or hard roast potato’s to the overdone beef on the Sunday ,and tasteless cod bites etc I gave up on all dinners as did my friends. And same comments on tables near us ?
If you look back I have always given glowing reviews for the Burlington but this time the food really let it down and My friends and I are now considering not going again as it did spoil our weekend. Which is a shame as we love Eastbourne and usually this hotel , as we like the staff and the entertainment .

It’s easy to criticise and I have in the past other hotels within the chain but less than £40
per night for bed, breakfast and evening meal.....really!!
I accept the hotels are gradually being refurbished but bathrooms figure high on people’s expectations and this area needs urgent attention.

Stopped mon to fri 17 th 21st Sep grand old building although a little tired ,room was good view of the pier and prom excellent food pretty standard, but plentiful Mark the entertainment guy was a star ,overall fair value as long as you are not expecting the Ritz