didn't have the best start. Check in was 3pm, room wasn't ready until 3.30, but I didn't find it to be a big issue.

We stayed in the family room with a sea view room 312 ( in case anyone interested), you get 2 rooms (1 double bed and 1 single bed) with TV's in both rooms, shower and tea/coffee.

Location is amazing, 10 mins walk from center and 2 mins from the pier (not much to do on the pier unless you like arcade).

We didn't have breakfast or dinner at the hotel, so can't really comment on that.(£10 breakfast pp and £20 dinner pp), had amazing meal with 2 of my kids in Italian restaurant 5 mins walk from the hotel for £50 including drinks, 2 course and tip included (so do the math).

Age group at this hotel is mixed with family but, lots of old people which we didn't mind because they're just mind their business and we were out all day, so not an issue.

There was nothing special in the evenings, but they are plenty or bars and restaurants nearby.

Overall great stay, despite being worried about some of the negative reviews we booked and had a lively time, hotel bit old but not bad and friendly staff.

Arrived very early and parked in the hotel car park. Reception noted our regd. number and asked us to return after 2 pm to check-in. Great location on the Grand Parade, close to the pier. After a stroll through the town in blistering heat, we got our luggage from the car , There is a handy rear door access opposite the car park so no long trek round to the front door. Reception, restaurant and bar areas were impressive
Check in was easy and we proceeded to our room. The lifts (supposedly for 4-8 people were about the size of an old phone box! They looked in need of refurbishing, as did the corridor. Our room was large and almost brand new (I suppose you get more or lass what you npay for) I'm not in favour of selecting the cheapest room and expecting luxury. We paid for the best available. The furnishings, pictures and bedding etc. was first class. The view across to the pier was very acceptable, especially as the three large sash windows opened a couple of feet each. The paint on the frames was a little past it's sell by date ,but who looks at paint when the sea view is perfect. The room was very obviously decorated recently, in muted and relaxing greys. A full wardrobe with security safe, a decent espresso machine, kettle and assorted coffee and tea saches were provided. Strangely, only one smal packet of biscuits and one complementary bottle of water was provided in a double room. We asked the evening receptionist for a second bottle but were told to get it from the bar (she didn't bother to come forward from the rear office area , preferring to shout from her seat at the back). Having been told at check-in, that if we required anything, the reception team would be happy to provide it, we were a bit put out by the attitude of "get it yourself".

When we returned to the room, we found that the door to the en suite did not close and the door frame was falling to pieces with the hinge screws coming adrift . It was hard to understand why this hadn't been fixed, surely the last guest would have reported it?( reception said "I'll make a note of it") Not to worry, we popped the bin behind the door and whistled!

Unfortunately, while that was manageable, the shower was not. The water buit up almost to overflowing the base. When the water finally leared, the shower bas was left with a film of skin and hair. This couldn't be cleaned of course, as the water just built up again. ( reception said " it's an ongoing problem with the drains". The toilet drained perfectly well, possibly into the same system, as did the sink!. When the shower tray water build up was agitated to assist clearing, the most awful brown sludgy mess erupted from the drain. How long it had been lurking there, or who it belonged to, God only knows. The room should not have been let , with such an obvious "ongoing" hygiene risk.
To recap. The reception/ bar/ and ground floor public areas looke fine. The upstairs and lift public areas were shabby. The room was as good as it gets. The ensuite shower and door were disgraceful. At £220 plus £12 parking for two nights, the least we expected was a good shower in the morning. The staff were efficient and helpful, except the lazy one who couldn't be bothered, she let you down. PS, How about providing a fan in your most expensive rooms, even a Travelodge manage that. How much happier we would have been ,without the ensuite problems.

I stayed a week at the hotel and the staff were fantastic. DANIELLE IN THE bar always went that extra mile, and the other staff always helpful with a smile. Sue in the restaurant and all her work buddies every day made us feel welcome, giving 5 star service. The food was lovley, and the rooms were comfortable. I would stay there again for sure. Thanks to all the staff at the Burlington Eastbourne for making our stay a very enjoyable experience.

My wife and I have been coming to this lovely old hotel for a number of years. We were apprehensive about returning due to an ownership change, but our week’s holiday exceeded our expectations. Our superb bedroom with a partial sea view was clean, comfortable and well equipped. The dining experience for our half board stay had improved significantly. The customer service, quality and variety of the meals, both for breakfast and dinner, were outstanding. This improvement in the level of standards has been achieved by the hard work of the new manager Wayne and his dedicated team. We were also very grateful to the dedicated senior receptionist Ivonne, who helped us with our pre-holiday booking advice and support throughout our stay. Her professional and friendly customer service team included Ricci, who provided us with additional help during our stay.

Great couple of nights stay @ the Burlington, despite reading some bad reviews. Ignore what you may have read & go see for yourself l. Had 2 lovely waitresses over the weekend, Sue & Tracy who couldn’t have done more to make our time there special. Both polite & very accommodating. Breakfast included was great too, nothing was too much trouble.

Not the greatest hotel but did most things and the important things well. It would be a 7 out of 10. The hotel conforms to the general description of a once great hotel that sometimes struggles but still gets the basics right.

Check in was fast they encourage on-line check in in advance. The staff were friendly and professional in all areas. The room was spacious and light with a comfy bed with plenty of wardrobe space. You are warned on arrival about staffing issues that may mean room service is lacking. Our room at the back was noisy at the weekend. The next street has an entertainment stage blasting out live music. Great if you like Elvis/Adele covers!

Breakfast is very efficient with plenty of choices. Thank God uni's are off for the Summer as I'm not sure that breakfast would happen due to lack of staff. The breakfast room displays a touch of Victorian glamour. The bar area is large but can have its tone lowered by the odd drunk local lowering the tone.

The location is great, right by the pier and the front facade is well maintained and rather grand. However, the general air of faded grandeur prevails in a lot of areas, particularly the lifts. (Take the stairs as the staircase is impressive).

Would not be that enthusiastic with the prospect
Of a return at £100 a night for a weekend double but overall had a good stay here.

Our room was small with a small double bed. They should give us at least a double bed.
Our room wasn’t spacious and renovation was required. Decoration was tacky and windows were in very bad condition, who couldn’t stop the noise from the road.
Also bathroom was tiny in bad condition too.
I would say the whole hotel needs renovation.
On the positive side was the breakfast who was rich in choices and tasty.

The most accommodating and friendly staff. The service was 5 star, from receptionist right through to all the restaurant staff. Right on the beach front with stunning views . The food was excellent and very generous portions.

It's an old Victorian hotel don't expect 5star expect Victorian but it's a nice hotel it's clean we were in room 405 and it was like an oven we were sweating all night and the mattress protector made it worse,however we live in covid times so I understand the need breakfast was ok staff were fantastic and can't do enough to help you had a beer or 2 in the bar not bad prices night entertainment was ok bit of magic and a quiz (we won 14/21) was happy with that so give the burlington hotel a go you won't be disappointed..

Just had a 5 day break at The Burlington. Room spacious and clean with a seaview. Our room had kettle and coffee machine, good hairdryer, iron/ironing board. Towels lovely clean and very white. Due to covid you had to let reception know with regard to Clean towels. Coffee and te replenished on request. Staff in both bar and dinning room worked hard and we're helpful to us. Manager worked hard. The guy on reception helpful. We didn't know what to expect but felt service good especially under current circumstances. Parking you can book and pay in their carpark if space. Would go back. Restaurants very good they love an Italian but the so do we. Giannas round corner best pizza ever. Morgans great too. Rosette not great.

Ok

Just had a 5 day break at The Burlington. Room spacious and clean with a seaview. Our room had kettle and coffee machine, good hairdryer, iron/ironing board. Towels lovely clean and very white. Due to covid you had to let reception know with regard to Clean towels. Coffee and te replenished on request. Staff in both bar and dinning room worked hard and we're helpful to us. Manager worked hard. The guy on reception helpful. We didn't know what to expect but felt service good especially under current circumstances. Parking you can book and pay in their carpark if space. Would go back. Restaurants very good they love an Italian but the so do we. Giannas round corner best pizza ever. Morgans great too. Rosette not great.

The most accommodating and friendly staff. The service was 5 star, from receptionist right through to all the restaurant staff. Right on the beach front with stunning views . The food was excellent and very generous portions.

It's an old Victorian hotel don't expect 5star expect Victorian but it's a nice hotel it's clean we were in room 405 and it was like an oven we were sweating all night and the mattress protector made it worse,however we live in covid times so I understand the need breakfast was ok staff were fantastic and can't do enough to help you had a beer or 2 in the bar not bad prices night entertainment was ok bit of magic and a quiz (we won 14/21) was happy with that so give the burlington hotel a go you won't be disappointed..

Ok

We have used the Burlington on a self-drive basis many times over the years as we found it perfectly acceptable at the price. Now at last it is undergoing rapid refurbishment and redecoration under new management. We certainly had no complaints whatsoever during our four days. The quality of the food and the presentation of it is far superior to what is was in 2019. Staffing is naturally proving to be a bit of a problem under current circumstances but the young people especially were doing their best as they progressed along their early learning curve.

Stayed for 2 nights in 2 twin rooms on the third floor. Rooms clean but hot although front desk happy to provide a fan.
windows dirty and a little tatty.

hotel undergoing much needed redecoration and update.

Staff were nice and friendly.

Just leaving the hotel after a 5 day stay, very nice hotel and the staff were friendly and helpful,the food was good and plenty of it ,staff were very efficient and service swift in the restaurant and bar areas, reception staff were helpful in any requests, house keeping wasn't allowed due to covid but anything you needed was dealt with at reception,yes the hotel needs updating in places but we had a lovely time and would return

The room we were allocated (111) was in a disgusting state with rotten windows and needed a complete refurbishment. The only way to get air in the room was to prop up a sash eindow with a piece of wood (supplied). After complaining to reception we were allocated another room (114) the following day which means we paid for a night in a hovel. The room should never have been given to us.
The whole place is being decorated as it is in a very sad condition. The location is excellent although a long way from the Marina which is a must visit.
Holiday spoilt by the original room.
Breakfast ok but disorganised.

Just come back from a five night break at the Burlington Hotel. Hotel is in a good location opposite the pier, a short walk from some excellent restaurants and with a great view of the sea. Breakfasts are good and the staff are really helpful. We stayed in room 119 which was spotless, had a sea view and was very spacious. I cannot see why people give this hotel such bad reviews as it is excellent for how much they charge.

Our room was 229 at the back of the hotel with the fire escape outside the window so not a great view. It was clean when we arrived the bed was comfy but because of covid not serviced during our stay.
The bar staff were very good especially Kaitlin she deserves a special mention as she always remembered our favorite drinks.
The restaurant was a very different story! the first night we waited half an hour for someone to take our order, then to be told we had the wrong menu so had to start again, we waited another half hour for our starter to arrive decided there was nothing on the mains that we could eat as the lemon sole that we had chosen was now scallops! Things did improve slightly during the rest of our stay but still not good.
The lounges were not really fit for lounging as there were only 2 small sofas and six armchairs the rest were upright dining type or bar stools so not somewhere you could feel relaxed.
The hotel is in a great location and we spent most of our time on the beach, there is a very nice beach bar and cafe just down the steps right opposite the hotel. Overall we did enjoy our stay as it was just good to get away from home for a bit and we were lucky with the weather.

The best thing about this hotel was it`s position ,near to everything, and the bedroom overlooking the sea. The staff were hopeless. Bar staff didn`t have a clue on glasses or mixes, and my husband had to advise them. Their was no table service as advertised.
We only had breakfast once out of the 4 days we had paid for as it was cold. Took 40 minutes to arrive, and the toast was only brown on the tips.
The lift was antiquated with filthy carpet on the walls, and flaking paint. At reception where we were told we could not book in till 3pm we waited till 4.30 before we got into our room. Not good enough when most hotels the world over are 2pm. We did have very good entertainment on two nights, but the poor entertainers had no advertising at all. The singer who had sung as a lead singer of a London show had approximately 8 people watching him. It was a crying shame.

Just stayed at this hotel and had a lovely break, we was in a seaview deluxe room, well worth the extra you had to pay for this, as very spacious room, lovely views and great walk in shower!! We had breakfast and evening meal and was very very good, breakfast a little chaotic as very limited staff so had to wait quite a while for breakfast, staff very very pleasant, the only thing letting the hotel down was the common parts decor!!! Very very old and shabby, and everywhere looked in need of a good hoover, lift should be completely overhauled as in a terrible state!!! But all in all a lovely stay!!

Hotel has perfect location, reasonable prices, nice friendly staff in a bar and restaurant (especially lovely lady Tracy).
Definitely needs renovation: old dirty windows, carpets, leaking gutters, no air conditioners, dated.

double room with a sea view is definitely worth the money