Amazing receptionist that did not mind helping me change the room when I could not lock the door in my room. Will go back next time.

Matt on reception was absolutely wonderfull.
So welcoming on arrival.
So friendly yet professional.
I went back to him to thank him for his kind hospitality and he was exactly the same with other guests that were checking in..
Hes the nicest guy thats ever checked me in any hotel.
The bar staff were lovely too.
The hotel is directly opposite the pier/sea and 2 minutes walk to town..
Thank you guys.👍

I had a terrific, excellent-value four-night stay at Eastbourne’s Burlington (helped by unseasonal good weather). Yes, the once-grand hotel has definitely seen better days, but my room was fine (delighted to have a bath as well as a shower), the breakfasts perfectly adequate, the bar prices good, the staff friendly and helpful and there's plenty of sea-view seating in the public rooms. It’s centrally located, with the beach directly opposite and the train station/Towner art gallery/theatres only a 10min walk away. As long as you aren’t too fussy about decor, for a cheap, cheerful, relaxing, no-frills seaside break I highly recommend it.

Ok, good bits first.
The staff are exceptional, very helpful, always have a smile on their faces and you can see they genuinely enjoy working at The Burlington. If they don't, they cover it up well 🤣.

I went half board. Although the breakfast was a bit sparce and not much variety compared to places like Premier Inn, non the less, it was tasty and hot, and you could go up for 2nds. The evening meal was a set menu. There was a good variety of options and the food was excellent. I found it very tasty and wholesome, and it was a decent plate size too.

Location is superb, you could literally throw a stone and it would land on the beach. Plenty of shops and places to eat within a 5 min walk.

Dog friendly, which works brilliantly for me because I love to take my little travelling buddy wherever I go.

The not so great bits......

The owner is obviously happy to let this once grand hotel fall to ruin. The saying "you can't polish a turd" comes to mind. You can't put pretty pictures up and introduce new furniture to areas of the hotel, including the rooms without actually decorating first!?

My room was in desperate need of an overhaul. No fancy pictures or new "basic" furniture is going to excuse the fact that the bathroom was still living in the 1980s with the original limescale by the looks of things.

The was wallpaper desperately trying to get away from the wall, the bed was as comfy as a z bed your Nan used to have. The carpet was looking sorry for itself, no wonder with the amount of stains on it, I'm glad I had my slippers with me!

The head house keeper really needs to up their game and make sure the cleaners are actually cleaning ( yes that includes getting rid of limescale)

To be fair to the cleaners though, if the rooms look run down, it doesn't give you much inspiration to go that extra mile.

Overall, a decent experience, but with the state of my room, it was only worth £25 to £30 a night.

I hope the owner reads these reviews, and puts more effort into this hotel. After all, it was probably extremely grand and lovely in its day, it just needs the extra love and care to bring it back to life.

Lovely Hotel. Great location. Staff all super.

Unfortunately, I need to inform you that this hotel is in need of a refresh. I can't speak for the rooms themselves, but the lobby and the entire ground floor don't quite match up to the images provided on website. However, the location and room pricing are definite pluses. The service and decor could use some improvement.

Unfortunately, I need to inform you that this hotel is in need of a refresh. I can't speak for the rooms themselves, but the lobby and the entire ground floor don't quite match up to the images provided on website. However, the location and room pricing are definite pluses. The service and decor could use some improvement.

Lovely Hotel. Great location. Staff all super.

The Burlington had some mixed reviews which made us a little apprehensive but we had an absolutely fantastic stay and would not hesitate to book again. It was excellent value for money for a lovely room with a sea view. The room had a warm, cosy feel and was very clean. The bed was incredibly comfortable and we both slept well. All the staff were very friendly and helpful, nothing was too much trouble. The bar has a lovely sea view, Ethan and Danielle were polite, humorous and played some perfect tunes for a sunny afternoon. The breakfast was a buffet and had everything you would need. Alberto was so helpful in recommending a table and quickly cleaned it for us as the previous guests left.
Highly recommended from us and we will definitely be staying again. Many thanks to all for making our rare stay away perfect!

Good value

Good value

Very comfortable room with a beautiful sea view. The hotel has been very grand but is now a bit run down in the entrance, lift and communal areas but it has everything you could need.

Very comfortable room with a beautiful sea view. The hotel has been very grand but is now a bit run down in the entrance, lift and communal areas but it has everything you could need.

This is a very nice, old-worldly hotel with modern services at the best spot in Eastbourne: the promenade. The view is fantastic and you only have to cross the road for a stroll along the beach or a swim.
Our room was large but sparsely furnished: all the basics but good quality.
The breakfast was excellent, there’s a bar where you can take away a drink up to your room or sit down to enjoy your drink as well as the view.
The staff are helpful and there’s a large carpark right behind the hotel.

This is a very nice, old-worldly hotel with modern services at the best spot in Eastbourne: the promenade. The view is fantastic and you only have to cross the road for a stroll along the beach or a swim.
Our room was large but sparsely furnished: all the basics but good quality.
The breakfast was excellent, there’s a bar where you can take away a drink up to your room or sit down to enjoy your drink as well as the view.
The staff are helpful and there’s a large carpark right behind the hotel.

If you're looking for a hotel with a bit of character, lots of history and perfect location, then this is the hotel for you.
The staff go above and beyond ( Jack, you are a true credit to the hotel!) to make you feel welcome and accommodate your needs.
There is no denying the hotel is showing it's age in places but this only adds to its charm. Given it's fascinating history and location this hotel is great value for money and we will come back again!

If you're looking for a hotel with a bit of character, lots of history and perfect location, then this is the hotel for you.
The staff go above and beyond ( Jack, you are a true credit to the hotel!) to make you feel welcome and accommodate your needs.
There is no denying the hotel is showing it's age in places but this only adds to its charm. Given it's fascinating history and location this hotel is great value for money and we will come back again!

Not like it used to be, now tired with a lack of entertainment and also for example no coffee after dinner, with room not serviced completely as you would expect. But very friendly service from staff making our stay pleasantly enjoyable and good WiFi.

Not like it used to be, now tired with a lack of entertainment and also for example no coffee after dinner, with room not serviced completely as you would expect. But very friendly service from staff making our stay pleasantly enjoyable and good WiFi.

Good sized room with all you need staff are welcoming and friendly will be back

Staff excellent. Location 💯, food very good 👍 😋

Staff excellent. Location 💯, food very good 👍 😋

What a fabulous stay right on the seafront secure parking around the back costs £6 for 24hrs which is well worth it its a massive old victoriana building on front across from the pier reception staff friendly and do what they can to make your stay bar with sea views and restaurant with views lounge area and stage lifts are old fashionable but perfectly fine our room was on 2nd floor with twin beds desk coffee facilities and chairs plus wardrobe clean white bedding and towels big shower in bathroom and clean toilet all u need while your there
Yes it's old fashionable however its clean and adequate for the money we will be back.

Excellent service throughout. The building was well maintained.
Special thanks to the restaurant staff-Louis, Kathy and Joshua, the bar staff Angela and Danielle, front of house Tracey and Sarah. Also, many thanks to thee we general manager, Lewis, who sorted our concerns and queries without any fuss

I stayed here on a coach trip recently. My room was clean and comfortable. Staff were friendly, attentive and helpful. Great location near the sea and bus links from the pier. Breakfast was good, good choice from the buffet. I enjoyed my stay.