The Burlington Hotel
Latest Reviews
Very good!
Staff are friendly and helpful.
Rooms are well equipped and spacious.
Excellent location x Some areas are a little tired and dated but does not affect the experience.
Unfortunately lifts weren’t working but thankfully we were only on the first floor and we were pre warned.
Rooms are well equipped and spacious.
Excellent location x Some areas are a little tired and dated but does not affect the experience.
Unfortunately lifts weren’t working but thankfully we were only on the first floor and we were pre warned.
Source: booking.com
Welcoming and friendly
We had a nice stay and the staff were lovely, friendly, and welcoming. The breakfast was also very good and offered a good selection.
However, the hotel could benefit from a deeper clean. The carpets need replacing or thorough cleaning. While the service was excellent, the overall cleanliness of the hotel needs improvement. Layers of dust on curtains
However, the hotel could benefit from a deeper clean. The carpets need replacing or thorough cleaning. While the service was excellent, the overall cleanliness of the hotel needs improvement. Layers of dust on curtains
Source: booking.com
Lovely old hotel with lots of character. The staff were very friendly and were on hand to help with anything needed.
Hotel ideally situated on the front near the pier, with lots of shops nearby.
Hotel ideally situated on the front near the pier, with lots of shops nearby.
Source: booking.com
A very pleasant stay as always - this is the third or fourth time we have stayed.
Breakfast was a wonderful feast and excellent value for money.
The bed mattress was very poor but a topper was provided after we pointed out the problem and all was well.
Source: booking.com
Hotel could do with bringing up to date with some new paint inside and maybe some outside decking and seating at the fro
Staff were friendly especially Shelby and Louie. The rooms were clean and breakfast was nice.
The lift didn’t work the whole time of our stay. We took my mum who is 78 and has had two hip operations and has drop foot and uses a walker, who had to go up to the 2nd floor to our room at least 4 times a day. Most of the doors leading to stairs were exceptionally stiff and hard to open.
Source: booking.com
The staff were very helpful and friendly shame the lifts were not working. And a fantastic breakfast 😋
The lifts not working 😕
Source: booking.com
Location
Carpet was very dirty and very unhygienic
Source: booking.com
We only stayed 1 night to coincide with a theatre booking. So 1 night without a working lift was ok.
The breakfast was brilliant, it was complimentary due to the fact that the lifts weren’t working. We were on the 4th floor!!!
The lifts working
Source: booking.com
The hotel staff are all friendly , helpfull and they make time for a chat even when they are busy.
The breakfast is good , lots of choice.
Location of the hotel is good . Both lifts being out of action and having to climb flights of stairs , which honestly affected my 88 year old mums health as she has a heart condition and COPD and is not very good with walking .
The only reason we persevered with the stairs and didnt move hotels was because of the kindness shown to us by members of staff, who went beyond normal duties to help us with our luggage and changing our room so we only had to climb 1 flight of stairs, which I know was difficult as they were trying to accommodate every guest .
I felt sorry for the members of staff that were continuously having to climb 4 flight of stairs with guests luggage on a daily basis, because of the lifts being out of order ,i could see they were struggling with helping guest with their luggage and doing their normal duties .
The owners of the hotel should be ashamed of themselves for not acting quicker to get at least 1 lift working again , if it wasn't for the dedication of all your staff I'm sure lots of guest would have left never to return.
The breakfast is good , lots of choice.
Location of the hotel is good . Both lifts being out of action and having to climb flights of stairs , which honestly affected my 88 year old mums health as she has a heart condition and COPD and is not very good with walking .
The only reason we persevered with the stairs and didnt move hotels was because of the kindness shown to us by members of staff, who went beyond normal duties to help us with our luggage and changing our room so we only had to climb 1 flight of stairs, which I know was difficult as they were trying to accommodate every guest .
I felt sorry for the members of staff that were continuously having to climb 4 flight of stairs with guests luggage on a daily basis, because of the lifts being out of order ,i could see they were struggling with helping guest with their luggage and doing their normal duties .
The owners of the hotel should be ashamed of themselves for not acting quicker to get at least 1 lift working again , if it wasn't for the dedication of all your staff I'm sure lots of guest would have left never to return.
Source: booking.com
would have been better without having to climb 4 flights of stairs several times each day
breakfast, close to beach and local cafes/restaurants
lifts not working and room at back on 4th floor. No air conditioning
Source: booking.com
Good hotel, but room for improvement
Good location near town centre, beach and pier. Decent sized room. Comfortable beds. Good view of pier (but spoilt by extremely dirty windows). Friendly and helpful staff.
Lifts not working. Room very hot and no air conditioning, clean in some parts but dirty in others. The windows were very dirty and the window frames were rotten. The room was not serviced during our stay.
Source: booking.com
Great location with friendly staff.
The location was ideal. The staff were really good and friendly.
Bathroom was outdated and needed a good clean.
Source: booking.com
Better than expected and great customer service
Started with a mix up , but were offered a great alternative and was very happy with our stay. Good manager and comfortable stay with extra features , like a fridge during a heatwave. All round great.
Nothing
Source: booking.com
Ideal position for a break. Very friendly and helpful staff. Reasonable bar prices too. Our room was a bit tired but adequate and clean with a comfy bed. Have stayed several times and will return. * very Reasonable room rate too
Source: expedia.co.uk
Helpful staff had an amazing stay
Source: expedia.co.uk
Great stay, staff were so helpful and nothing was too much bother.
Excellent location, right next to the pier
Sadly the lifts were out of order but they called up the day before to let us know and offered us options.
Source: booking.com
Staff were brilliant. The room had a pull down airer in the bathroom which is a very good idea for damp clothes.good value for money.
Source: booking.com
Lift did not work. Hair Dryer was missing
Source: expedia.co.uk
Great hotel with friendly staff
We love coming here. It has a great position close to the pier, beach and town. Staff are always friendly.
Lift was broken on this visit
Source: booking.com
Because of lift issues our stay was not ideal.
The breakfast was good.
Both lifts were out of order and our room was the 3rd floor which was extrdmely difficult as we are both in our late seventies with mobility issues. If the lift issue had been flagged on the website then I would have gone elsewhere.
Source: booking.com
Staff were very friendly, room was clean and well stocked with tea and coffee
Unfortunately during our stay the lift was out of order so had to use the stairs
Source: booking.com
Amazing location with amazing staff!
Lovely staff, special mention to the lovely lady at reception, she couldn't do enough to make sure our stay was perfect.
Source: booking.com
Room was lovely. Comfy bed and lovely towels. Reception staff were very helpful. All in all it was a lovely stay.
The only thing that let it down was there were no lifts operating. I was on the 3rd floor so way too many stairs to climb. I'm too old for stairs climbing.
Source: booking.com
Staff very helpful. Upset the lifts did not work and I was on the 4th floor.
Lifts didn't work
Source: booking.com
Starting with the positives... the reception staff were very friendly and the location of the hotel is prime on Eastbourne seafront with a short walk into the Town Centre. The hotel has its own parking behind the hotel for £6 a night and there was almost always a space available. Otherwise there was free street parking from 6pm-8am on neighbouring streets. The hotel has its own bars, restaurants and ballroom.
I stayed for 5 nights total. Owing to the age of the building I didn't expect air conditioning but I did expect a fan or similar in the room (especially after learning some rooms did have fans), these were the hottest May nights on record and there was 1 window to open for ventilation. I booked based off the photos of the rooms online... mine didn't look like those and was in desperate need of modernisation. There is no soundproofing so you hear people on the street, in the adjoining rooms and in the corridors. During my 5 night stay my room wasn't serviced despite asking... so no fresh towels, bin overflowing etc. The lift was also broken for the duration of my stay, which for me is less an issue as I am younger... but I heard many elderly guests complaining as the negotiated 3 or 4 flights of stairs.
The takeaway is to be mindful that this is a budget hotel and you may get the renovated rooms and full service... but you might not.
I stayed for 5 nights total. Owing to the age of the building I didn't expect air conditioning but I did expect a fan or similar in the room (especially after learning some rooms did have fans), these were the hottest May nights on record and there was 1 window to open for ventilation. I booked based off the photos of the rooms online... mine didn't look like those and was in desperate need of modernisation. There is no soundproofing so you hear people on the street, in the adjoining rooms and in the corridors. During my 5 night stay my room wasn't serviced despite asking... so no fresh towels, bin overflowing etc. The lift was also broken for the duration of my stay, which for me is less an issue as I am younger... but I heard many elderly guests complaining as the negotiated 3 or 4 flights of stairs.
The takeaway is to be mindful that this is a budget hotel and you may get the renovated rooms and full service... but you might not.
Source: expedia.co.uk
