About the job

The Community Response Assistant will play a key role in helping to develop Hourglass’s response to meeting the needs of the vulnerable older population and their communities in Mid Suffolk. The postholder will work closely with staff, volunteers and local communities to develop our local operations.

To provide information, advice and support on Hourglass’ well-established national Helpline. Working as part of a team of staff and volunteers across the UK, you will provide support to older people and others from all 4 nations. Providing information via telephone, email and other online methods, you’ll play a vital frontline role in providing immediate advice and support, as well as referring on to other sources of support and expertise.

You can download a full job description here

About Hourglass (Safer Ageing)

 The Hourglass mission is simple: end the harm, abuse and exploitation of older people in the UK. 

We have nearly 30 years’ experience as Action on Elder Abuse and over that time our work has touched tens of thousands of people, it’s shaped government policy and amplified the issue in national press. That’s why Hourglass is so vital. 

As the UK’s only charity focused on the abuse and neglect of older people, we staff a 
free-to-call helpline. It’s an absolute lifeline for older men, women and their families suffering from the five forms of abuse: physical, psychological, financial, sexual or neglect. 

We recognise at Hourglass that the hard work is just beginning. 

Around one million people over the age of 65 are victims of abuse each year in the UK.  
We believe it is woefully under-reported and that it demands parity with other forms of abuse in the social consciousness and in terms of funding. We need support and understanding of the issue. 

With an ageing population, we need to turn the hourglass for millions of people before it’s too late. 

But how will Hourglass achieve this? 

We’re far more than just a helpline. We will collaborate with key stakeholders and other frontline organisations to nurture our safer ageing agenda. We also want to create programmes that change lives and ways of thinking – and we need your help to make this possible.

This isn’t about growing old gracefully. Safer ageing is about creating environments and procedures so that older people are not put at risk of abuse or neglect. Just as crucially: it’s about empowering older people so they can, where suitable, live their lives independently and fully trusting those people around them.

We’re urging a change in laws: the criminal justice system must try harder to support the older people and make safer ageing possible. We’ll push for harder sanctions for those that abuse or neglect older people. 

We’ll also commission research to provide valuable data and raise the profile of our cause through the local and national press. 

 Hourglass believe in safer ageing and stopping abuse for the elderly. For 30 years we’ve been at the frontline, but we’re just getting started.