Twibel and how to avoid being sued
31st July 2017
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Legal actions as a result of posts on social media have become so commonplace that a new word has entered the lawyers’ lexicon – Twibel.

To understand what this means to you and your social media activity, you first need to understand the basics of media law. In the UK, the law recognises everyone’s right to have their reputation protected against false and defamatory statements.

Back when I was studying at journalism college, one of the first things I learned was that defamation refers to written and printed statements while libel covers radio or television broadcasts. Our lecturers drummed into us that defamation was one of the greatest perils for journalists– nothing has changed. 

Fast forward to 2017 and everyone with a social media account can publish their views to the world, which has led to a surge of Twibel cases going through the courts.

Regardless of intent or malice, if a tweet or Facebook post is read and reputational damage has been suffered, then you may be liable. This also applies to retweets, as by sharing something with your followers you have technically republished the defamatory statement.

Generally speaking, the more followers you have the greater the chance of damage, so the court will calculate the damages accordingly. If the offender has a small number of followers, then a claim for libel could fail because the defamatory statement did not cause serious reputational harm.

Before you abandon social media entirely and head for the hills, there are defences including truth or honest opinion. You can also limit the damage by removing offending statements, issuing an apology/clarification or offering compensation before legal bills start mounting up.

However, the best protection is prevention. Make sure you understand what you can and can’t say, and ensure the person or agency running your social media accounts has some basic legal training. 

Social media has presented both individuals and businesses with boundless possibilities. However, with power comes responsibility so you need to act wisely.

WordSmart Communications is run by award-winning journalist Barry Hunt who has more than 20 years’ experience as a writer and editor. Barry is also involved in training the next generation of news reporters through his work with the National Council for the Training of Journalists (NCTJ).

About the Author

Victoria H

Member since: 11th March 2014

My name is Victoria Hunter and I'm a true Hertford person - I went to school in Hertford and grew up here. I understand the importance of bringing trusted businesses and the community together, and believe...

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