We're going right back to basics for our first Tuesday Tip with the Golden 10 minutes...
When your business gets a new lead or enquiry - how long does it take you to get back to them?
An hour? A day? A week?!
Here are some eye watering statistics:
If you call a lead within 10 minutes of them enquiring with you (submitting the form/requesting the call etc) - you have a 92% chance of getting hold of them.
If you call a lead just 30 minutes after the enquiry, that drops to 65%.
If you wait two hours (which most people would consider to be a great result!), you're down to a 39% chance of them ever answering the phone.
Imagine how low the number drops after just one day or even a week... (it's scary!).
The SPEED of your follow up will directly impact the number of sales you make.
Leads and enquiries have a 'half-life'. Their value diminishes - by the minute!
Your conversion rates will reduce with every hour that you sit on a lead before reaching out/responding to it.
So get your team on standby - because you want to be sure you're following up with leads in those golden 10 minutes...
Member since: 11th March 2014
My name is Victoria Hunter and I'm a true Hertford person - I went to school in Hertford and grew up here. I understand the importance of bringing trusted businesses and the community together, and believe...