How to avoid the viewing 'no-shows'
31st July 2015
... Comments

If you're a landlord doing your own tenant finding, you might already have experienced the problem of prospective tenants not turning up for viewings. For some reason, around ¼ of booked viewings simply don't happen, and viewers don't seem to feel the need to let you know they've changed their plans. So what can you do to avoid these viewing 'no-shows'?

Here's how we deal with it. Firstly, immediately after booking the viewing, we confirm by email the full property address, plus the viewing date and time. This means there's less chance of people going to the wrong property (they're often viewing several the same day) or getting lost. It also means there's no room for confusion over exactly when the appointment's been made for.

Secondly, we include our mobile phone number in the email, with a request for the viewer to call or text us roughly an hour before the viewing. We tell them that if we don't hear from them, we assume they won't be coming, so please call to make sure we're there when they are.

Thirdly, if we haven't heard anything from the viewer, we'll call them around half an hour before the allotted time, or at least before driving to the property. Often their phone will go to voicemail, so we'll leave them a message asking them to call us back if they're still coming. If we don't hear anything, then we don't go – simple.

While it's not a foolproof system, it does work 95% of the time, which means a lot less of your valuable time being wasted by prospective tenants who don't show up for their viewing. 

For more information call us on: 01992 308181 or email us at:

About the Author

Victoria H

Member since: 11th March 2014

My name is Victoria Hunter and I'm a true Hertford person - I went to school in Hertford and grew up here. I understand the importance of bringing trusted businesses and the community together, and believe...

Popular Categories