The staff gave impeccable service, always with a smile. The room was more than adequately furnished and the upgrade to a room with a view of the harbour( it was an anniversary) made our 3 day break an absolute pleasure. The breakfasts were very 'more ish'. We look forward to returning.

We spent a long weekend at this lovely hotel over Easter.

I booked via booking.com for a Queen Room at a price of £562 for 3 nights incl breakfast, I choose this hotel as it had good reviews and a spa if the weather decided to turn ugly and it seemed like a quiet, grown up sort of place.

The hotel is about 15 mins from the airport (we pre booked and paid for a taxi for both trips via Island Taxis)

Our check in was very 5* with an offer of sherry, always welcome even after a short journey, and the concierge taking us on a quick tour of the main areas so we could find our way around - it is quite a large place, so some orientation is a good idea, to make sure you can find the bar and the spa!

We were shown to room 103 and had unpacked when I discovered a minor oversight in house keeping which I reported to reception and this was immediately rectified and we were offered an upgrade to room 220 which we took.

The new room was very spacious with two windows looking out on the Marina and Castle Cornet then across the sea and Herm and Sark. Both windows have window seats underneath (nice for your early morning tea) and there were a further two easy chairs and a table.

Plenty of tea, coffee, hot chocolate were available plus coffee / tea pots. Chocolates and cookies also appeared and we had a lovely Easter egg arrive which they make at the hotel.

The towels are large fluffy affairs and the bathroom was stocked with L'Occitane products which are high end and smell gorgeous.

Robes and slippers are provided, I love a robe in a room, feels like home.

So all in all, a very nice room with a super comfy bed - happy days!

We had breakfast each morning - there is a Continental selection but we had a cooked breakfast each time. The menu was extensive but I was quite predictable and had the smoked haddock with a poached egg each time. My husband had the Irish Benedict (Corned Beef) twice and a full English - all the food was top notch and you could have extra toast and tea.

We also ate in the Brasserie on the Sunday night and the food was very good - we had steaks.

They make lovely cocktails and have a wide selection of drinks in the Crown Bar.

We spent an hour or so in the spa enjoying the hot tubs etc..

The hotel is ideally located a short walk from town centre, 6-7 mins from the shops though it is steep uphill walk back and you are also very close to the Marina, 10-15 mins depending which way you walk.

So, lastly the thing which always makes an experience go from very good to excellent - the staff. They are all very professional in my experience but also really nice at the same time and only to happy to spend some time talking to guests and making sure that you are having the best time possible, I really felt that nothing was too much trouble and if they could improve anything for you they would.

Thank you OGH!

Stayed here for 3 nights on the Secret Escapes offer and it was fabulous. We had a king size room tucked away from the rest of the rooms (106) and it was lovely - had a super king size bed, large sofa and comfy chair and a large bay window. No sea view (unless you stood on the sofa!) but that wasn't an issue. It was also handy to nip out of the hotel as we were right near an exit via the outdoor pool and garden.

The whole hotel is immaculate and is really nicely decorated - lots of areas to sit down and chill out and a lovely bar tucked away at the side of the restaurant where they know how to mix a good mojito!

EVERY single staff member is polite, charming and helpful. I have never found that in a hotel before. They cannot do enough for you. It really makes for a lovely stay.

We had dinner in one evening and it was fabulous - top quality food. Breakfast and afternoon tea are also very good too.

The gym, spa and treatments are all good too - very well kitted out gym, two Jacuzzis a steam and sauna area and I had a lovely facial.

Wouldn't hesitate to recommend this hotel - we shall definitely return.

Spent 3 days at the OGH as part of our Golden Wedding celebrations. The hotel did not disappoint. Red Carnation service at its best.and we felt we were part of a family. The staff were superb and the food first class..
The only problem we had was finding the turning into Ann's Place. It's worth having a look on Google street view before you go. Yes, it is that narrow turn at the traffic lights that you have just driven past!!
If you have stayed in Red Carnation hotels before you will know what to expect. If you haven't, then you are in for real treat at this hotel
David & Pam V, Brecon

I was lucky enough to be taken away for a weekend for my birthday to this hotel, it can not be faulted. The staff are superb, dedicated and clearly pride themselves on excellent service they could not do enough for us. When they found out it was my birthday i even went back to my room to find a cake with a happy birthday card. The small touches were fantastic. The food was great and the waiters knowledgeable and passionate about what they can offer. The afternoon tea has so much in it dont plan to eat before or after but well worth the money! The spa treatments are reasonable priced and good beauticians. If you are going to Guernsey dont book into anywhere else as i would find it hard to believe that anywhere could top this hotel and the staffs impeccable service. Definitely a treat that we will be visiting again.

I am a member of the OGH Healt Suite for a couple of months. The gym, the souna, the jacuzzis are great, but the customer service is questionable. The elderly guy at the reception(I think his name is Kevin) is very rude and careless, he is always grumpy, never speaks with the guests, never greats. Couple of weeks ago he tryed to enter the ladies changing room!!! and he shouted at me that he is locking the gym and I have to leave. I was sooo surprized but I asked him if he could wait 1 minute. After I went out of the changing room he actually has locked the gym main door and I had to use the other exit. Unbelievable!!! And yesterday he started hoovering at 5.15 pm and the gym is working till 6.00 pm. He seemed so impatient to go home and to kick us out ... Realy bad customer service for a 5 Star hotel!!!

Spent 4 nights at the OGH. All staff were excellent., friendly and nothing too much trouble. Upgraded to a King room which was comfortable spacious and very clean.
Excellent position for exploring St Peter Port and Guernsey. Food in the restaurant and Curry restaurant very very good as was the food at the Duke of Richmond the sister hotel. The bus service in Guernsey is really good and reliable. Ticket office and all drivers very helpful. A really lovely trip and would definitely recommend this lovely hotel and Guernsey.

Spent an enjoyable long weekend here. The staff are all excellent. Our particular room was far too warm and the aircon could not lower the temperature enough. The gym hours are odd, the weekend hours are very limited. The lounge is off limits in the afternoon as it is used for afternoon tea. Food in the restaurant was first class.

Nice touch by the OGH last week, I received a room upgrade and a nice gift for International Women's Day. They even arranged a gift for my male colleague's daughter. When we got stuck for an additional night, thanks to the weather, they made sure we were well looked after and even provided a meeting room so we could work.

We had a four day stay here, arrived early on Friday before the room was ready but were made welcome with a coffee. Hotel offered valet parking and made everything about our trip so easy. The room was beautiful - understated elegance. We ate at the restaurant on two nights as the food and service were wonderful. Also tried the spa which again was great. Would definitely go back.

A bit disappointed in our room initially but ignored the invetable initial attempt to up sell. The room was small and a bit cramped but had all the amenities expected...we thought. In evening we tried the TV and it wouldn't work, we went for a drink and the duty manager said he'd 'fixed it and left it on' should have realised that meant...I've fiddled with it and managed to get it going but it's not fixed...don't switch it off ...as you won't be able to turn it on again! The bed was very hard.
Anyway, the service was excellent, the food, cocktails etc were not cheap obviously, but again excellent.
Next evening same scenario with TV..we can't switch it on, the younger assistant manager also cannot switch it on (attempts require fiddling with a box in a cramped space behind tv.. which he knows, so clearly this is an ongoing issue)..this is not a 5 star room as it has a broken TV for a 3 night stay in somewhat rainy March, you get a working to in every basic hotel. For goodness sake OGH, buy an another telly for this room!!!
This member of staff sensibly and swiftly found us a different room, which had a TV (and more comfortable bed) but this was much more of a palaver than it would have been to move on our first night, which clearly should have been done.
So full marks to the young dark haired, very hard working, assistant who sorted us out but low marks for putting us in a poor room with broken TV when the hotel was not even that busy....
Apart from that faultless service and lovely food so have still scored service as excellent, and would recommend!

The room was ok, but nothing special, I was expecting something larger and a bit more impressive for the money.
Breakfast was pretty small, and the service seemed to take forever.

I wanted this hotel to be amazing, but it didn't do anything to wow me.

We recently stayed for 3 nights as a quiet getaway and the hotel far exceeded our expectations. The staff went way beyond what was expected with great attention to detail. The food was excellent. The suite we had was excellent with great views, albeit a little tired..
We will certainly return soon.
Most visitor attractions are not open till after Easter but we still found lots to do.

We arrived very early and staff were preparing our room well in advance of the usual check in time. We were greeted by very friendly front-of-house staff and invited to take tea in the lounge whilst we waited. During our three night stay, we ate in the Brasserie, enjoyed Afternoon Tea, used the gym, sauna etc and had a spa treatment. The staff were proud of their hotel and nothing was too much trouble, willing to go above and beyond to ensure our stay was the best it could be. We highly recommend the OGH.

Charming room. before the trip the staff asked me what i w would need in the room, neck support pillow, etc + an executive car transfer from the airport. dedicated staff help me to find my place of meeting arranging taxi for me, suggesting places to visit. here you are not a room number! i forgot the cable of my computer's hard disk and they kindly mail it to my home.

I travelled back to Guernsey for a long overdue reunion with my very good friends. I decided to book my friend and I into OGH as this place held a certain nostalgia for us. Upon arrival the room was not ready, it was mid morning so I was surprised, but I took a seat as requested, I was pretty much the only patron and no one came to offer me a drink or give me an update on the room. I had to chase several times for either, one of the biggest challenges was to find someone.

The room was ok but not the standard I would expect. I used the spa which was good, the lady who did my treatments was very good. The service we had from their long serving head of customer relations was excellent as we always remembered. It was tennerfest (an excellent time to sample the delicious fayre that the island has to offer) the menu offered by OGH was rather below par, particularly when compared to the other exciting menus on offer across the island.

I must admit that breakfast was excellent and some of the staff, those who typically had worked on cruise ships prior to taking the position, performed well.

The location is really great, being a short walk from the hotel into St Peter Port. The grounds are beautiful and on a summers day sitting outside is simply marvellous.

Red Carnation have really done nothing to enhance this property and if anything the soul of the place seems to have been a casualty of their renovation. I'll be returning to Guernsey but sadly not to the OGH.

I use they hotel regularly for business; it works well. The food (breakfast) is excellent, the staff pleasant and the rooms - if not the largest in the business - are very well appointed and full of charm. I like the place because it combines a sense of history with the practicalities of 21st business life.

The old country manor feeling in the heart of St. Peter Port is attractive but the real plus for me is the personal touch from each and every team member! They are polite, friendly, helpful and they really care. I'm sure they get good training but they all have natural ability and are genuinely great people. The food and wine (I always stick with the Finlayson's) is fantastic with a great choice of starters, mains and deserts (the honeycomb ice-cream a personal favourite). The rooms are large, extremely comfortable and top quality beds and bedding ensuring a dreamy sleep. Great gym too. Currently in a sister hotel in London (Chesterfield in Mayfair) and like the OGH and the Duke of Richmond in Guernsey, the service is perfect and a reflection on how well the Red Carnation group choose great people across their locations! Thank you.

Visited the hotel twice for drinks. Harry's Bar is the place to be. A good view looking out over St Peter Port. An excellent offer of wines,spirits and other beverages.The drinks are served in quality glass ware by attentive but not intrusive staff with the drinks accompanied by nibbles that you don't see in too many places. The furnishings are comfortable and add to the over all enjoyment. The hotel was having refurbishments but there was no obvious discomfort

The new head chef Simon Mackenzie has made strides to put the OGH restaurant back on the map. We were treated to a true gastronomic feast when we visited and the chef even came to introduce himself to our guest

Gone are the horrid pink and green tablecloths and replaced with white linen ..... a small change but it now has a fresh look and the restaurant is undergoing some other changes soon so that should be nice

The service was great, the food was fantastic and our guest was extremely impressed with the choice of menu .... which we left to the chef so each course was a surprise

You will not be disappointed but best to book as it was pretty busy ..... and on a school night too!!!

Well done Simon.

I was fortunate enough to be invited to a conference event over the weekend and we were accommodated at the OGH Hotel. The hotel is only a short stroll from the harbour and high street.
From the moment of arrival to departure you are enveloped in 5 star luxury. The room had a lovely view of the green and can only be described as a suite. Access to the room on the third floor ( the hotel is rather a warren of levels and wings) however was only via multiple stairs so some bedrooms are not suitable for those with accessibility issues. My hale and hearty self however was not daunted and the upper wing was very quiet. The beds are super king size with lovely monogrammed cotton linen sheets. The bathrooms are generous however the water pressure in the shower could have been stronger. This is a niggle but a powerful shower adds to real 5 star luxury experience. Service quality was excellent particularly in the restaurant with a real warmth and generosity displayed to guests. Food was scrumptious and very fresh. As a regular hotel stayer I have no hesitation in giving this a 5 star but my only negative from the whole experience was the opening and closing times of the Gym and Spa on a Saturday and Sunday (9am-6pm). As a business user I would have liked to have done a workout either early or late and when I did go down at 5pm was constantly reminded about closure as being prior to 6pm to give time to undertake close down activities. On Sunday morning I had to go out for a run along the harbour as the Gym was not available which was lovely but it would have been even better if I could have had access to the spa after before breakfast. Opening times and the questionable need for full-time staffing supervision in the spa for guests and members at weekends may be an area to review in this 5 star hotel. Apart from that and a set of mislaid glasses in my room/restaurant I cannot praise this lovely hotel enough.

Well ! This is an amazing traditional hotel that oozes charm and sophistication and that almost has it all! fabulous rooms, great location, service, attention to detail, fantastic food, on site spa and the best reception staff ever, where nothing is too much trouble.
Stayed for one night and upgraded to a sea view room with a balcony and well worth every penny, what an amazing view! We had treatments in the spa and the service was spot on. We opted for dinner in the Brassiere and this was not disappointing as the food was to die for and I have to say I am extremely fussy, so my complements go to the excellent chef.
Overall a fabulous hotel which I have given five stars to, but be warned there is a down side as you need to pre book the restaurants and more specifically afternoon tea as they cater, it would seem at weekends mostly for outside cliental and therefore when you come down for a table you're pushed out of the comfortable lounge area, then out of the brassiere and eventually end up at the bar. Effectively from one room to another whilst they inform you that even though your hotel guests, you should of booked as they're are full up! You Walk past various areas with the tables beautifully set, with champagne glasses, all ready for tea and the most upsetting thing is there's hardly anyone at the tables, yet you're eventually found a little un-set table where you're made to feel very awkward and told that really you should've been there at all without a booking. Not really appropriate behaviour for a five star property that your a guest in and spent hundreds of pounds at the property in just the one night. Something I personally think that makes it all a little bit worse is that the gentleman serving us appeared to be in charge, so one would presume he was actually the restaurant manager and not a waiter so he should of known better!
Its a shame as if it was not for that I would of given the hotel perfect.

So on Saturday 25th July I went all out to surprise Jo my girlfriend and I have to say a MASSIVE thank you to Andrew & the team at the OGH for the most romantic and wonderful evening.

Jo was collected by the concierge at the airport with no idea what was going on. On arrival at the hotel she was greeted at reception with a glass of Prosecco. Jo was taken to the Herm Suite which is just amazing, words cannot do it justice.

I left a card for her to celebrate our 5yr anniversary along with her favourite flowers, some clothes and a few other surprises. In the card was a note that I was in the bar so after Jo got ready she came down where I was waiting with a bottle of Prosecco and a chain and pendent as an anniversary present.

We then went through to the Crown Bar for a gin experience which was the first we'd ever done and was great fun trying three types with a small curry in home made bread which was gorgeous.

We then went through to the Brasserie and had a fantastic meal and lovely service. We then retired to the room which had a romantic turn down with rose petals on the 4 post bed, Prosecco and chocolate covered strawberries on a plate piped with the word 'Love'. As Jo was looking at the dish I got down on one knee, pulled out a ring and asked the big question. Jo was so surprised I had to ask twice but we are pleased to announce we did indeed get engaged.

In the morning at breakfast the surprises continued as we were given two glasses of champagne and used the wonderful health suite.

The OGH team without exception were fantastic and those memories will be with us forever.

I have stayed here a number of times now, all for business. The staff are attentive as always, and the rooms are great. I think I have only had one 'ok' room.
The bar has a great selection of local, European, and far away drinks to choose from.
Its ideal for our trips to Guernsey due to its location between the town of St. Peter Port, and our office. The town itself is a very short walk down the hill, and there is a great selection of restaurants to pick from. In the busy season, I do recommend getting the hotel to book ahead for you.

From handing the car keys to the valet to park the car, to eating one of the most delightful meals we've had in ages, elegance is the word that comes to mind.

A compact yet lovely, comfortable, quiet room; a bathroom with a large bath (and flannels - great for a wet-shaver like me); real coffee and fresh milk on request from room service (just perfect); and an unexpectedly exciting dining experience.

The whole building oozes elegance and service. Delightful.