I am currently sat in my room at this hotel preparing to check out later today. It’s very rare that a hotel inspires me to write a review whilst I’m still in it - I like to go home and consider my reviews.
However, there is nothing I can fault.
Visited for a long weekend with a friend and was planning to explore Guernsey - sadly on our first
Morning I was taken unwell and subsequently spent 3 days in the hotel - mainly in the room, which gave me a chance to experience everything they offer.
Nothing is too much trouble for the staff, in every department - I ordered off menu, it was not a problem, I asked for extras to be bought to the room - not a problem.
The room service menu is fantastic with something to suit everyone - I can highly recommend the steak sandwich and OGH Fish & Chips.
Concierge are polite and courteous and extremely knowledgeable.
Breakfast in the morning provides a fantastic selection of offerings - again something to suit everyone all served by the most pleasant staff.
The hotel itself is wonderful, beautifully decorated with a real eye for detail around every corner that you would expect from a Red Carnation Property. Inaccurately clean everywhere and with all areas so different the building itself is worth exploring. The spa is good - 2 nice jacuzzis, a large sauna and steam room and a pleasant relaxation room.
Our bedroom was fantastic- we had room 138 with a sea view and I could fault nothing about the room including yet again the decor choices.
Finally I feel duty bound to mention one staff member in particular, who despite being surrounded by a wonderful team shone through in every manner. Nelly on reception is a credit and an asset to the hotel in every way. She goes above and beyond at all opportunities. She provides an excellent welcome, and in general an excellent service.
This is not to say that all staff don’t provide a high standard of service as they do but Nelly in particular was fantastic.

I have only good to say about our stay. Everyone on the staff went out of their way to
make us comfortable,and took of every possible need.

It was as if we were the most important people in the hotel.

The room was fantastic. Very clean and well taken care of.

The staff was helpful ay every moment, asking us if we needed anything before we could ask.

we were overwhelmed, since we never had this in any other hotel ( and we have traveled widely)

Stayed in a sea view room with a balcony, which gave us an incredible view over the harbour and out to Herm. The reason for 4 stars and not 5 was the bathroom, which was ridiculously small with a bizarre set up requiring you to almost step over the toilet to get into the shower/bath. We thought that it would have been difficult for anyone with slight mobility issues to have actually used the shower at all. The room although small was lovely and the views were stunning. The spa was lovely with a wide range of treatments available and staff who were well trained and attentive.

Our planned short stay of two nights at OGH was unfortunately cut short by 50% because of bad weather. And consequently we missed the celebratory purpose of our visit. However, the service we received at the hotel was exemplary and breakfast in the brasserie, both as to food and service, excellent. I chose the continental option from the buffet and my wife the full English. And the view of the islands beyond - the visibility had fortunately cleared by then - provided a wonderful backdrop.
We didn't have dinner at the hotel as we met a group of friends elsewhere in Town but mention must be made of the unfailing assistance given to us by the young Frenchman at the door.
Our only criticism was that our room seemed rather "tired" and that it was a bit small. But on the plus side it was only for one night and we were generously only charged for one night, not the two we had booked. Thank you to all at OGH for putting a smile on our faces a during a weekend that otherwise had its disappointments!

First trip to Guernsey and can’t rate this hotel highly enough. The service and quality was second to none. Only a 1 night stay but wished I could have stayed longer. Staff are really quite extraordinary. Friendly, professional and can’t do enough for you. If you are going to Guernsey, this is the hotel to stay at, great location too.

Spa Day for two with treatment:
When booking this 5 star spa experience I hoped for a lovely spa, which was up to date and easy to enjoy/ get to!
Unfortunately, it did not live up to this expectation!
My boyfriend and I travel around spas as a hobby and this one did not cut it facility wise.
However, Sarah, who did my hour facial, was unbelievably great! Met us with a beaming smile , shook hands and made me feel very comfortable throughout !
The facial was perfect- she listened to my requirements and even adapted the treatment when my skin became sensitive !
She is a real asset to the team and is worth 5 stars reading customer service and welfare ! This needs to be noticed and rewarded
Sadly, I was very disappointed that the swimming pool (outdoors) is only accessible thought the hotel itself - including the restaurant!!?? Or outside on the street. I was extremely uncomfortable at this and hope to see changes.
Sadly I did not have the flip flops - nor offered any- so I walked outside bare foot in my robe!
The food was okay- but not amazing- had the cheese toasty- needs to be much smaller in portion !.
However, yet again, your staff save you!
They are so kind, not judgement even though we are young and very polite ! Everyone who was working in the restaurant at 12:30 on the 9/8/18 must be rewarded immensely !!

We're told it's the best hotel in Guernsey and I'm sure it is but as we fell in love with OGH from day one we've not been elsewhere to stay on the island. From arrival to departure your every need is anticipated and supplied by wonderful staff who never fail to smile and for whom nothing is too much bother. Everyone is greeted like an old friend ( and many are just that) and like us return year after year. Great accommodation, dining and leisure.Easy walk downhill into town and if you can't face the climb back it's only a couple of minutes by taxi.

Without doubt my favourite hotel in the world. I love going back here everytime, though its mostly with work. The staff are utterly amazing and this alone makes you want to come back again and again.. there is nothing that they wont or cant do for you. The hotel is beautifully decorated as are the rooms which ooze decadence and charm..and wonderfully appointed. Its ideally situated to explore St Peter Port. The restaurants are wonderful especially the Indian and breakfast is a tour de force. The only sad thing is when i have to leave.. but then you count the days till when you come back.. just simply wonderful.

Gym, the people at the gym are very helpful and it is a lovely little set up! I have just joined this week and already enjoying going and I don't really enjoy fitness any more so that's new for me. The staff have really helped me understand what I need to be doing and how to get started and I feel confident they will help me along my journey. :)

Super meal by Indian specialist Bronwent was first class and the restaurant service the same. Extremely good value considering the quality, the ambiance of the surroundings and the courtesy shown. If you think £15 is expensive don't order it.

It's a great hotel with excellent service and very good breakfast, in a very central location... But it's very expensive and that makes it not the best value. The staff were faultless throughout the stay and the rooms were comfortable. You do get what you pay for but it still felt overpriced, which is a shame as it's a very good hotel indeed.

Great service with proper tea served on the terrace. The views are somewhat blocked by a ivy covered low stone wall, but this adds to the intimate feel of the venue.

Lovely hotel and clean. Staff lovely and will do anything for you. We have been to this hotel 4 times and are planning are next visit.

Fabulous hotel. I travel to Guernsey minimum four times a year and very much enjoy staying at the OGH. The staff are terrific. I look forward to my next trip!

Our 13th year at this fantastic hotel. It's central location makes exploring St Peter Port easy. The staff are always polite and nothing is to much trouble.

Wonderful aftetnoon tea. Fantastic service in beautiful surrounding. Food was delicious eith impeccable service. I would highly recommend this.

Great hotel, only went for afternoon tea, but is now one of my favourite spots

Excellent service, selection and quality. A great experience and somewhere that's definitely worth a visit if you're on Guernsey.

A lovely old hotel, very attentive staff. Would definitely come again.

Convenient place and near to town centre. Good food and breakfast. Recommended

I have been staying here for over 30 years. Always v good, sometimes excellent.

Attractive and quiet. Food acceptable but not quite up to prices.

Fantastic traditional hotel, good food, 1st class service.

Good terrace with lovely views out towards Herm. Pretty decent g&ts.

Great hospitality and very well located for making the most of a Guernsey holiday