Beutiful hotel with amazing staff. The room was excellent and a nice bathroom. The only thing I could mention was the shower was on the small side,

Just returned from a lovely stay in Guernsey to celebrate our Golden Wedding. We stayed at the Old Government House or as all the islanders call it The OGH. It is a lovely high quality hotel, we wanted everything to be great for our special occasion and it was. Best of all were the staff who were all so helpful and friendly nothing was any trouble for them. We were given a glass of bubbly on arrival and a cake they made on our anniversary day. Memorable meal in the lovely restaurant made it a time to recall with much happiness. We can really recommend The OGH for anyone wanting a lovely relaxing break in such a beautiful setting, so thanks again to all the wonderful staff well done.

This hotel is 5 stars and felt it. The service was impeccable but really friendly. Everyone was great but the chap on reception (Tom, I think) made us feel both at home and like nothing was too much trouble from minute one. He was great. We soon met Noks when we had curry. Again gave you the all the service you could ask for but was personalble. She would ask after each course if the food was enjoyable. Noks, your service with a smile was enjoyable. Malcolm in the bar was also brilliant. He really knows how to make a cocktail. We did the cocktail making course and that was great way to find out the basics so I can experiement. Again he was super friendly. The food was brilliant the curry was great, the afternoon tea was wonderful, the breakfast was lovely. Litterally no complaints, it was all enjoyable. The room has excellent air con, the pool was really relaxing and the kiddies pool.was great for lounging in. Honestly it was about as good a as gets. OGH is not a cheap place to stay. But feels costly rather than expensive. By that I mean it was worth the money. I would absolutely return.

Had a fantastic afternoon tea here, highly recommended, staff delightful and helpful

We loved our short stay at OGH. It is a delightful hotel with a touch of class. The staff were terrific, offering excellent service. Breakfasts was especially good. Highly recommended, we will return.

OGH is a real find. Staff are super professional and nothing is too much trouble with Guest Services Manager, Govind Prathap and Restaurant Manager Alessandro being absolutely on top of their game.
Quite the best Lobster Thermidor I have ever tasted.
Comfortable beds and well fitted bathrooms.
Return visit already in the diary.
Highly recommended.

Professional and friendly staff from Reception to Housekeeping to Concierge to Restaurant. Nothing was too much trouble.

Will definitely book again.

It was our wedding anniversary and on arrival there was a delicious cake and good wishes from the hotel.

Just returned from 4 nights at this nice hotel. The USP of this hotel is their staff and their attention to detail is outstanding. The restaurant serves food of the highest quality with service to match. Where we struggle to offer equal praise is on a few fronts. The room we had (201) was very tired and needs some attention. The carpet had some very dodgy stains and the windows were very difficult to open or shut particularly in the toilet where we couldn’t shut the upper part of the window. The walk-in shower was reasonably ok but my wife who has mobility problems due to MS found it very difficult to get in and out due to a large step. When we book a hotel we always insist on a ground level wet room/shower and we thought we made this known prior to arrival. The hotel offers a nice turn down service but that never happened on our final night! Finally, always check with this hotel if they’re hosting a wedding reception as the priority seemed to lean towards the wedding as opposed to residents, we we’re actually asked to leave the garden to make way for pre-wedding drinks for the wedding party! To be fair to the manager, he notified us of increased noise until midnight and get to breakfast early to avoid having to wait at peak times. The irony of this notification is that we couldn’t avoid the loud music as we couldn’t shut the window; see early references!

Finally, when we arrived at the airport and picked a taxi from the rank the price was always metered and the charge was perfectly acceptable. When we booked a taxi for the return trip to the airport through the OGH reception after leaving the hotel the meter was turned off and the cost was double to that of our inward journey! Our advice is tread carefully and agree costs before leaving. We felt we were well and truly shafted!!

We hope you find these points constructive and are expressed with honesty.

Joe and Marilyn O’Connor,
High Wycombe, Bucks.

We had a fantastic long weekend break here and could not fault the hotel, the staff are brilliant throughout, from Breakfast which was superb to housekeeping and the bar staff, it was always service with a smile,
Govind and the team here have a real can do attitude and leave you feeling nothing could be to much trouble.
all I can add is we cant wait to return! and we will be soon.
many thanks for a superb break. Paul and Elaine.

This hotel is a historic treasure. The athmosphere is like in a dream. Very, i mean, very nice staff and the service is topclass all the way. My best breakfast ever. The old hotel with those many stairs make this place something very special

The hotel is superb.
We asked to change room as the shower room only facility wasn’t to our liking.
Kris sorted an alternative room out extremely quickly and we were more than satisfied with the new accommodation.
All the staff made us feel special and nothing was too much trouble.
The breakfasts were exceptional but the evening meals were even better.
My friend who recommended the Old Government House has been thanked (i have even gone as far a promising him a meal out on me next week).
If you want a relaxing break with five star treatment. Look no further.
Many thanks to the hotel and staff.
Michael and Angela

From the time we arrived until we left, the service was top-notch. The staff were so gracious!! The place is gorgeous and the food was delicious, including the nightly sweet treat. Not sure if I will ever be back, but staying here was one of the highlights of visiting St Peter Port!!

What a great stay. From the pick up and drop off from and to the airport with andrew the team couldn’t have been better. The manager kris was so attentive and his attention to detail before and during our stay was superb. All the hotel team were amazing.

We stayed at Old Government house as part of a package . Very traditional hotel with tasteful period decor. Our room was very small but adequate as we were staying only 5 nights and had excursions booked for the day times. The majority of guests were of retirement age +. Our bathroom had a bath and the smallest show cubicle possible. One could not bend down in it. We are retired but not incapacitated but, a large walk in shower would be much more practical for the small bathroom area and more user friendly.
The food was excellent as was the service from the lovely welcoming and friendly staff. There is limited valet parking which requires cars to be moved around by hotel staff in one’s absence.

Great place.Friendly polite staff..

The rather less than grand entrance to the hotel is mitigated by the interior reception hall and lobby which indicates this may well be a 5 star hotel. Good furnishings and a quirky network of staircases and corridors lend a curious desire to explore. The restaurant is on 2 levels and divided into linked sections which again makes for an interesting and pleasing atmosphere. The food is excellent and if South African wine is your thing, you’re in for a treat. The pool is on the small side but well located and designed. The staff are wonderfully attentive and friendly if sometimes having to hand over your request to another. The only downside was a less than expected quality of bathroom shower in an otherwise very comfortable king room. A return visit is a must-do.

A very enjoyable and relaxing stay at this lovely hotel. The service, room, food and the general ambiance were exceptional. The staff were very polite and couldn't do enough for you. The location of the hotel was in prime position with only a few minutes walk from the sea front. We did book a table for the curry room during the week and I'm sorry to say that it was a little disappointing with the quality of food compared to the brasserie. I do believe that there has been some staff changes regarding the chef for the curry room and that might explain why it was not what I expected.

What a lovely hotel well worthy of its 5 stars, the staff are really nice and couldn’t do enough for you, breakfast was fantastic, if it’s not on the menu they will go out of their way to help, after noon tea was really nice, I think the weather helped as it was great week, I do think that the table in the room was a little too large and took up to much space, on down side is the steep hill to walk up after a night out, I would highly recommend this hotel it was a great experience

Have stayed in many hotels some of which were very high end but none can compare with our stay at OGH. The service was excellent and was provided by friendly professional staff especially those in the restaurant. The swimming pool was great and the ambience of the whole hotel was very welcoming. Will definitely return.

Very enjoyable stay celebrating 45th wedding anniversary. Our suite was fabulous, the hotel and gardens were beautiful. The food was excellent. Cream tea in the garden a must. All staff were friendly, warm. Professional and courteous.

A very good hotel whose prime asset is the superb quality of their staff.Having travelled worldwide and stayed in hotels of comparable status their staff are probably the best which we have experienced demonstrating friendliness and helpful assistance
In particular we would mention Pamela whose contract is coming to an end, hopefully at some stage it will be renewed as along with others she is one of the hotels prime assets

We stayed for 4 nights to celebrate our 20th wedding anniversary. We were treated wonderfully from the moment we arrived, everyone helped to make our celebration so special. The food was amazing and all the staff were helpful, polite and friendly, nothing was too much trouble and we hope to return in the near future. Our only issue was that we wished we had booked a bigger room but we will know to do that for next time.

This hotel was a pleasant surprise in a very understated way. It starts with the staff, who are very well trained in having a “can do” attitude in making every effort to ensure a proper and enjoyable stay. Not everything went perfectly on our trip and it’s rare for any hotel to get everything 100 percent right. But our constructive feedback was taken to heart by Govind and Kris with the guest experience crew and it seemed as if they genuinely cared about getting things right.

For me, that’s what a 5-star experience is supposed to entail above all. And this hotel makes you feel as if no request will go unanswered.

As a qualifier, my “5 star” rating and that which the hotel has attained professionally is not trying to say that the amenities of this hotel are akin to The Ritz in London or Paris or Le Manoir in Oxfordshire or some Relais & Chateau properties worldwide. The decor and furnishings at OGH are dated and worn in places and there is a dampness felt throughout the building as a result of being so close to the ocean and the muggy climate in general.

As mentioned, there were also some glitches along the way in services provided.

But If say part of the charm of the hotel is one of faded elegance. It has an older, distinguished vibe even if all of the fabric within it is not spanking new. I like the charm of the place. And I think it reflects the character of Guernsey quite well. I wouldn’t expect to see a Ritz on this island. But the place was good enough for Victor Hugo to live here 15 years and you can see why. As a pro writer myself (not just an unpaid one on TripAdvisor) I could envision living in Guernsey and the OGH becoming a favored hangout. As many have mentioned, the food at the hotel is rather good and the vibe at the bar has a stateliness to it, albeit with a friendly staff that goes out of its way to accommodate.

We booked a Sark Suite and loved the sea view from our enclosed balcony with a motorized retractable window. It got better with each passing day and I miss it now. A lot of tourists tend to bypass Guernsey for the higher end trappings of Jersey and I can understand why. But there was a genuineness to Guernsey and the OGH that I won’t soon forget and that would bring me back to that island and hotel for return stays. I could not imagine staying anyplace else and having the same feel, especially given its location in the heart of everything, but set back just enough from the port area for a quiet, refined feel.

Again, it’s easy for any hotel to fix technical glitches. It is not easy to fix the training of an entire staff and educating them on what five star service is supposed to look and feel like.

OGH has the service part down pat. The rest is just random stuff that a good attitude can remedy. If you are going to Guernsey, you won’t find a better five-star sampling than this hotel.

The reviews speak for themselves nothing is to much trouble all of the staff are amazing
Rooms excellent we are in Room 102 cleaned to a very high standard
Restaurant
Food is worthy of its 5star rating
Reception Staff nothing to much trouble
This Hotel is a credit to the Carnation Group
When we next visit this beautiful Island would not stay anywhere else
All we can say is Thank You

Amazing hotel in the heart of St.Peter Port. The food and spa are fantastic. I had a lovely breakfast at the main restaurant. There were a lot of options. The food was very good. I also had a massage in the spa. The staff was very friendly and professional. I will definitely be back! I highly recommend staying here when visiting Guernsey.