I cannot more highly recommend this hotel - yes it is beautiful elegant 5* hotel and in a wonderful location but rarely have I found such a committed team who really understand service - Alessandro Piga, the restaurant manager is so attentive and makes sure his team follow his example, we met Pamela and Shamilee who are delightful as is Philli in reception - these are the names I made note of but everyone we met gets it! The room was so lovely. It is so very unusual. Very well done Red Carnation and OGH. It was a big birthday celebration - I could not have wished for such a beautiful stay. Thank you so very much and I wish you all the very best in the future.

Very nice hotel with a strong British style
The staff is very attentive with a very special mention for Kris at the reception who combines a very friendly smile and perfect efficiency in record time
An excellent and very complete breakfast

My husband & I stayed at the Old Government House Hotel in w/c 22nd May 2024 to celebrate our up and coming 44th wedding anniversary. We are so pleased that we did, this hotel is the best 5 star hotel we have ever stayed at.
The service was out of this world, nothing was too much trouble for the staff and management. We have never seen staff so happy in their job, everyone was pleased to help, welcoming and went out of their way to make our stay so enjoyable, there are many hotels who could use the OGH as a role model to how they should run their hotels.
The food at the brasserie was outstanding both at breakfast & evening meal as was the service received. I also really enjoyed our afternoon tea, which met all of my expectations and more.
We will certainly be going back next year to stay at the OGH.
We would also like to thank all the staff for making our stay such a special occasion, you are a huge credit to your industry, well done. Caroline & Jon

We arranged a 4 nights for the price of 3 package with Condor ferries and had a wonderful time at OGH. I used to stay at the hotel nearly 50 years ago when I was visiting the island as a medical rep. It’s obviously changed a lot and there are now 2 restaurants -one Indian. We only ate in the main restaurant for breakfast and on one night dinner. Breakfast was excellent with a wide variety of choices - buffet for cereals etc and a la carte for main course. The quality of food was first class. We had dinner one evening and were disappointed with the vegetables being a bit too much under done and not value for money at £136 for two courses including service charge. We ate at Le Nautique in the town twice - recommended by the hotel. The service was first class and it was nice to see the manager serving at breakfast on a number of mornings. The nationalities of the staff were from different parts of the world -all polite and very helpful - particularly Tom, Andrew and Christina. The tiny car park is a nightmare for a big car and very difficult to get out of too. Andrew assisted with that. Amazingly for a 5 star hotel there is no EV charging point or at their sister hotel. I went to Le Friquet garden centre for free charging while having a very good lunch. We had room 107 which was difficult to find but close to the heated outdoor swimming pool which I liked for a swim before breakfast. The room had very old fashioned decor and a relatively small TV with limited channels. 5 star hotels are now providing, iPlayer, Netflix, You Tube etc as well as a big range of TV channels. The bathroom was surprisingly short on toiletries -cotton buds, make up pads etc. What we did like was the blue light in the ceiling for night visits which avoided switching on the main bright lights. The bed was very comfortable with a thick mattress cover. Our friend who accompanied us enjoyed her stay too. The pre arrival form needs to be configured so it can be filled in on line and sent back. I don’t have a printer to print the form off.

As per previous reviews, the staff were obviously well trained and so friendly. They get the right balance between being attentive but not over bearing. Nothing seemed too much for them.
The room was very clean and the food we had was first class. Afternoon tea was so delicious.
Stewart gave us good information about having a good island coach tour and arranged this for us.
Whilst waiting for our lift to collect us to take us to the airport Andrew got us seated out on the terrace so my husband could hear the bag pipes that were playing outside.
This is by far the best hotel that we have stayed in and we felt that the staff all got on well together as there was a lovely atmosphere.
We are already talking about returning again.

I stayed here for a week on my own
It was my first solo holiday since my husband died last year. As a 5 star hotel it was as expected very luxurious but what made it so very special was the wonderful staff. Eating in a dining room on your own can be daunting but the staff were attentive, friendly and caring. They made sure everything was just so. Than you all

5 stars all round. Nothing more needs to be said

Bedrooms clean & comfy. Food really really good & fresh presented really nice. Service outstanding. Swimming pool really nice and good temperature for outside. All in all a really nice stay. Would visit again for sure. In a great location in guernsey.

Great hotel friendly efficient staff good food comfortable rooms. Swimming pool a good temperature. Definitely be back

Amazing hotel. The staff is attentive and competent; he took care of everything for the rental of electric bikes, brought right outside the hotel for the day. We eat very well in the restaurant, the breakfast buffet is complete and excellent. I recommend having "tea time" (an assortment of savory sandwiches and scones) in the tea room. The rooms are spacious and the hotel is well located (near the ferry). The spa is well equipped and the treatments are of high quality (I particularly recommend the very personalized facial massages).

I treated my wife & I to a week stay at this wonderful hotel for her 60th birthday. All of the staff from front of house, to the house keeping staff were absolutely amazing nothing was problem they always had great smile on their face very professional in every way possible. Fantastic food, very comfortable rooms, attention to detail was first class. All in we had a most wonderful stay.

My friend and I occupied separate rooms. Accommodation was impeccable, spotless and very comfortable. Breakfast was ample and plentiful with a wide choice. Service was first rate. Without exception, staff throughout the hotel were charming, helpful and nothing was too much trouble for them, without being obsequious. Bar possessed a wide range of drinks, alcoholic and non-alcoholic. Pretty garden. Comfy and inviting common areas. A couple of wet days rendered this a cosy haven with rain beating down outside. The in-house Curry restaurant was an unexpected treasure. (Coming from London which hosts some stellar Indian restaurants, I doubted if this would be a match).However, I was proved wrong! Every chosen dish was uniquely flavoursome with a South African twist. Although there was no south Indian style food (i.e. dosas and idli) on offer, the meal (portions were large) was presented in separate thallis (in south Indian style). This presentation was alluring. Congrats to the Curry Chef. Very much enjoyed my stay here and this, my first visit to the Channel Islands, was a truly pleasant occasion.

Amazing afternoon tea and great service from the moment we walked through the door. We will come again

It was an unforgettable experience. A very big thank you to Alessandro Piga, who went more than the extra mile to make our stay such an enjoyable one and the hospitality we received, he did everything he could to make our stay comfortable and memorable, a true ambassador of your hotel and of the island, OGH is truly fortunate to have someone like him, our many thanks to him again and all the staff.

Had Brunch at the hotel. Not as good as previously .

We made a simple order but the waitress returned 3 times to check on our order which she had got wrong. otherwise excellent service. could i suggest that the staff write down the orders

when brunch arrived the poached eggs were over cooked and hard.

on looking at the bill after we got home we had also been overcharged as the bill included items we had not ordered.

i still think the brunch was good value and tasty and the overall service very good.

The OGH is kept very clean and the staff look after clients very well.

Just returned back from a four day stay at the OGH with two friends, which I am pleased to say, was a wonderful experience for all. Alessandro and the team were superb from the moment we walked through the doors on Thursday, right the way through to our final breakfast yesterday morning.
No request was to much trouble and was dealt with efficiently but still retaining that personal touch. The food was of the highest standard, from breakfast to the evening meal. The Curry Room was another wonderful suprise and can highly recommend the Lamb.
Some might say that parts of the hotel look a little tired, but we all felt that it has retained it's charm, aspecially with such a large volume of trendy boutique hotels available in the hospitality market. Why not take a step back in time to indulge yourself and soak up the excellent hospitality at the OGH.
Huge thank you to all involved.
We will be back.

Very nice stay with excellent and friendly staff. Only there for a quick stay but very much enjoyed afternoon tea and breakfast. Staff were very friendly and made the experience very comfortable. Will definitely stay there again. :))))))

My husband and two of our dear friends have just enjoyed a four night stay at this hotel and we were all seriously impressed. The service from every single member of staff was exemplary. We could not have been made to feel more welcome. The staff were friendly, helpful and courteous. They could not have done more to ensure we had the most wonderful holiday. We all want to return. The Afternoon Tea was fantastic and the breakfast each morning was something we all looked forward to. We also used the spa……I had a hot stone massage, my husband an Homme Zest treatment and my friend a manicure and pedicure . We all loved it…..Barbara was fantastic (sorry but my husband cannot remember the name of his therapist but he said she was brilliant and didn’t stop talking about it all day!) Thank you to everyone at the hotel….even as we left a member of staff helped us put our luggage in the taxi. Also there was a lady whose friend had been taken ill and someone from the hotel was taking her to visit her friend in hospital. Wow for that….exceptional service.

Just spent a few days at the Old Government House Hotel with some friends. I have lived in many countries and stayed at top hotels in many others and I have to say I think the quality of the staff at this hotel is the best I have experienced anywhere. Courteous, friendly but not overly, polite and efficient. The hotel itself is charming, food is excellent as are the facilities, well locvated for a short stroll into town. Probably the best place to stay on Guernsey.

Elegant, comfortable, welcoming and, above all, amazing service.
I felt welcomed, valued and relaxed in this truly special hotel.
The breakfasts and afternoon tea are excellent and Alessandro’s management and attention to detail in the dining room are exceptional. Kris, the duty manager during my stay, was friendly, professional and efficient and his quiet charm and unflappable demeanour were appreciated. I can honestly say that every member of staff that I met was polite, friendly and trying to fulfil every request.
The WiFi is free and good and the valet parking really helps to make the OGH stand head and shoulders above any other hotel.
Although I was travelling with friends, I would return confidently as a solo traveller in the certainty that I would be taken good care of. I can’t wait to return.

If you only allow yourself one special treat in life, make that a visit to the magnificent OGH in Guernsey. Such luxurious splendour, it transports you back to a bygone age which only some of our most fortunate ancestors enjoyed. The truly splendid period décor is only exceeded by the warmth of all of the staff. From the moment you arrive you are made to feel truly welcomed. The management's motto is, you arrive as a guest, leave as a friend and return as family. This is so true of all of the staff, but I would wish to say a special thank you to Kris at reception, who delivered this message to perfection. Whilst on the subject of perfection, I would also wish to mention the exceptional quality of the food. Each meal was prepared brilliantly by the outstanding chefs. And one final tip, do try the afternoon cream tea and sandwiches, memories of this will remain with me for a very long time. Thank you to all at OGH for a truly memorable visit which will be impossible to better anywhere in the UK and beyond!

Stayed here many times. A grand old Guernsey institution. Great for both holidays and business. If you ever go to the bar or breakfast areas, make sure to check the posters on the walls!

We loved our stay here !
There is a real Colonial feel to the hotel with fabulous attention to detail; the sheets and towels are super quality and monogrammed, the wall paper in the halls is padded. The hotel has a rich history and there are many pictures and documents detailing these.
Breakfast’s are divine in addition to the traditional items there are kippers, kedgeree and avocado all served under the watchful eye of Alessandro who takes service to the highest level.
The hotel is extremely comfortable and so lovely to return to, after a days sightseeing.
All of the staff were friendly, polite and helpful. The manager Andrew seems to know every guest and was extremely helpful in making sure we saw the best of Guernsey.
Thanks to all..
We shall return!

Stayed here with my Mum on a travel zoo deal. Our stay included afternoon tea and an evening meal. The room was beautiful, spacious with twin single beds, en-suite with bath and shower and an additional dressing room. The breakfasts offer everything and more than you can imagine. The afternoon tea of course did not disappoint just don’t have the evening meal on the same day!
The service was so attentive even after checking out to provide tea while we waited for airport transport.
Most attractions don’t open until late March and the pool isn’t available until April. The little chapel is worth a visit along with shopping, the Occupation Museum and a boat trip to Herm or Sark.
You can just walk along the coast from St Peter’s Port or around the town or take a bus around the island at £10 for a day of unlimited hop on hop off travel. Then it’s 1.50 for any individual trip.
Don’t forget Cocos for your morning coffee or crab sandwich lunch and have a walk to the Cornet Castle.
We are going to go back next year. Love Guernsey and this hotel is a gem.

I cannot praise this hotel enough We were here as a group of 12 friends for a few days birthday celebration The staff are exceptional So helpful and welcoming The hotel is so comfortable The bedrooms are wonderful We had dinner, afternoon tea and breakfast The food was delicious The bar areas very relaxing and the bar staff very accommodating A great five day stay