Old Government House Hotel & Spa
Latest Reviews
Stayed one night (14th March 2020).
Overall a very pleasant experience.
The staff and service was excellent.
I must give an outstanding rate to “Nazario “a waiter in the brassiere restaurant.
What a charming young man with outstanding customer service.
The room was well furnished and comfortable but not my taste of decor.
Also a bit small for the price charged.
The spa area ( sauna/steam room ) was a bit shabby.
The spa and gym closes at 6pm on a weekend which nobody mentioned on check in or when I viewed the spa earlier in the day. Sadly I only got 10 minutes use of it.
On check in you are required to leave your car keys at check in.
On checking out I was given the wrong car keys twice as nobody had labelled the keys ( not good ). Also my bill was incorrect.
These areas could be improved on but didn’t spoil my stay.
Overall a very pleasant experience.
The staff and service was excellent.
I must give an outstanding rate to “Nazario “a waiter in the brassiere restaurant.
What a charming young man with outstanding customer service.
The room was well furnished and comfortable but not my taste of decor.
Also a bit small for the price charged.
The spa area ( sauna/steam room ) was a bit shabby.
The spa and gym closes at 6pm on a weekend which nobody mentioned on check in or when I viewed the spa earlier in the day. Sadly I only got 10 minutes use of it.
On check in you are required to leave your car keys at check in.
On checking out I was given the wrong car keys twice as nobody had labelled the keys ( not good ). Also my bill was incorrect.
These areas could be improved on but didn’t spoil my stay.
Source: tripadvisor.co.uk
Went to a reception to launch the programme for the Island Games next year. it was a small event but we were made very welcome on arrival and looked after very well for the 90 minutes we were there.
Many thanks,
CraigA
Many thanks,
CraigA
Source: tripadvisor.co.uk
Lovely hotel with great staff. Lots of thoughtful little extras to make you feel welcome. Great location - you can walk to the town and marina. Nice breakfast, good evening dinner menu. We had a very nice room with comfy bed and a great view. Book direct with hotel for the best price.
Source: tripadvisor.co.uk
We were there for a one night winter warmer and must say we couldn’t fault it, we were welcomed at checkin with a nice glass of bubbly then taken to our room which was superb with sea views. My wife made use of the spa where I went to the bar for a quick g&t served by Saul a very friendly and efficient young man but I will say all the staff are superb, went back to the room for a quick shower then back to the bar for another g&t each then dinner in the brassiere which was very good indeed. This is our first actual stay at the hotel but we’ve used it for gin tastings and afternoon tea and absolutely love the place, looking forward to a wine tasting and two more gin tastings.
Source: tripadvisor.co.uk
The location is very good - right in the centre of the town. There are some negatives that go with this, of course, such as none of the rooms being very big (we had a seaview king room) and the need for help with parking if you have a car.
The service was good, but prioritised formality over friendliness.
We had two breakfasts and one dinner - all excellent.
Quite expensive.
The service was good, but prioritised formality over friendliness.
We had two breakfasts and one dinner - all excellent.
Quite expensive.
Source: tripadvisor.co.uk
Stayed for a single night. Alberto (member as reception team) was brilliant - really friendly and helpful - arranged a few hours late check out at no extra cost.
Brasserie restaurant served great food I specially enjoyed the delicious cheescake yummi.
Really enjoyed my short stay and will be back.
Brasserie restaurant served great food I specially enjoyed the delicious cheescake yummi.
Really enjoyed my short stay and will be back.
Source: tripadvisor.co.uk
Amazing afternoon tea and very good tea selection. The scones are fantastic as well as the rest. The cakes are made very well with attention to the details. Good service and professional stuff. Unfortunately I can't come often because I'm not from Guernsey.
Source: google.com
We were dining with a large party. Service was slow, they took ages to take our order and when the food was served one diner's starter was forgotten about. My main was not great - bones in the fish and the chips were over cooked. Two diners had their sweet forgotten about. To cap it all the waiter opened and served an extra bottle of wine that we had not ordered. We were charged for the whole bottle although they did not serve the whole bottle after their mistake was pointed out to them. This was particularly poor given that there were only s few other tables occupied. Overall - not the standard of food or service I was expecting from this establishment.
Source: google.com
Amazing Hotel & Service. Staff is beyond helpful with tips, planning out the day and anything needed. I had several injuries after a skateboard fall and staff helped beyond what they had to. Breakfast is to die for, never had a better granola in life. 😝 Definitely worth the visit.
Source: google.com
Welcoming and efficient staff make this charming and beautifully appointed hotel a charming place to stay in Guernsey. The rooms are large, modern and well stocked with all necessary amenities. The view over St Peter Port from the dining room present a wonderful start to the day
Source: google.com
The venue looks amazing, deep red walls, pictures and memorabilia of the Raj. It's in the OGH which itself is full of history. The food was ok, the starter was inspiring and we hpyped for more. The mains were standard fare for a curry house and the cheesecake dessert was only ok. That said it wasn't a bad curry but it wasn't worth the £38 price tag before drinks. What really let the venue down was the service. I can manage a lazy meal but we waited 10 minutes to be seated in a room with 6 tables and no other diners. Half an hour for starter and in total nearly three hours to finish eating. There was only one staff member who said people often get angry and walk out. I'm not surprised.
Source: google.com
Undoubtedly a very good hotel, but you would expect it to be for the price. Food very expensive and service patchy (particularly at breakfast - I would expect the table to be set properly and not have to ask for basics such as a butter knife) My big disappointment was the Indian Restaurant (which I was looking forward too) It only offers a very expensive fixed price 3 course menu - if you are older, you may not want 3 courses, so this was ruled out for us.
Source: google.com
Very nice hotel. Our room was very large with s sea view. The staff are very helpful and friendly. Nothing is ever too much. The lounge, restaurant and bar comfortable chairs and cosy.
Source: google.com
Beautiful old hotel with quirky twist and turns. Nice breakfast and afternoon tea was great. Swimming pool and handy for exploring. Staff extremely pleasant and helpful.
Source: google.com
Had prosecco afternoon tea it was delightful. Service was excellent, staff efficient and friendly, sandwiches, scones and cakes delicious
Source: google.com
Delicious, high quality food.
Staff are second to none.
Great choice of wine.
A proper treat!
Staff are second to none.
Great choice of wine.
A proper treat!
Source: google.com
The staff are very friendly and helpful and the food is very good will be back again in the future my food was local crab for starters and for the main course I had sea bass.
Source: google.com
Top notch hotel. I liked everything in fact. Great atmosphere, good food and perfect service.
Source: google.com
Amazing (if massive) afternoon tea
Lovely staff, cosy fire and beautiful scones and local cream
Lovely staff, cosy fire and beautiful scones and local cream
Source: google.com
Food excellent, DJ knew how to keep people on the dance floor, good selection of good music. A thoroughly good night.
Source: google.com
Absolutely love the place. And if u are going for massages, Sara is THE girl you want!!!!
Source: google.com
Comfortable rooms, excellent food, and most important, very professional and courteous staff.
Source: google.com
I'd say it was ok but not the best. It definitely needs to improve it's customer service.
Source: google.com
Fabulous place , friendly and professional staff , great room , beautiful bathroom .
Source: google.com
Great location. Attentive staff. Good breakfast.
Source: google.com
