Lovely hotel with wonderful staff who make you feel very welcome and part of the family

Very nice family stay! The hotel is truly magnificent and the team is very professional. A special mention to Kris, whom I would like to thank warmly for her great kindness and all her little attentions that brightened up our trip. Don't change a thing!

Another fantastic stay at the OGH at the beginning of July. Couldn’t wait to return for our fifth stay and nothing disappointed us. Welcomed like old friends with a glass of our favourite wine, set the scene for another fabulous holiday. Room overlooking the pool towards the sea front. Breakfasts are the best we ever have in a hotel and we were lucky enough to able to eat outside every day. Andrew we have to say again you have a great team, nothing is too much trouble and we are very grateful to you all. Have to give a special mention to Alessandro, Alice and Siya in the restaurant, Dave in the bar and of course Roberto, Kris and Josh. And you too Andrew, I wish more managers went the extra mile like you. Will be returning in October with our friends.! Thank you again.
Julie.

Couldn’t fault the staff but the rooms are lacking something and feel a little tired. We stayed in a classic double but then moved to another. We moved because I struggled with the shower in the first room having mobility issues. The second room was bigger but seemed tired and the seating was inadequate, the air conditioning didn’t work to start with but was fixed after a couple of days. The bathroom basin was cracked and the shower head didn’t stay where it was put. I looked at the classic doubles on the web site and they didn’t reflect what we had. The website shows very big spacious rooms and if we hadn’t been moved I would have checked out and sought alternative accommodation.

A delightful hotel with the best service that we have ever had!
Location is very central in St Peter’s Port and a 5 minute walk to the port. Offloading our car outside the hotel was easy and the hotel concierge then moved our car into the awkward hotel car park.
Warm welcome at reception alongside a very welcome glass of Prosecco and a quick guided tour of the hotel facilities.
Room itself was lovely, clean and well kept with good air conditioning. Large bed which was exceptionally comfortable. Room was also well attended each day we were there (3 nights). There was a shower over the bath which was not ideal and clothes storage was limited. Room and en-suite probably needs a bit of updating.
First night we dined in the Curry Room. Again service exceptional. Curries were delicious.
Breakfasts were served in the Brasserie restaurant and on the adjoining patio. Wide selection of food available from the buffet including fresh fruit, cereals, pastries and juices. Hot food was ordered at the table and included a good selection of options. The welcome and service by the staff at breakfast was delightful.
One afternoon we opted for the Date Night offer. This included 90 minute massages for us both and a choice from the set menu from the Brasserie. The massages were excellent and the food from the Brasserie was again delicious. Again accompanied by exceptional service.
Public areas in the hotel were very comfortable and included a bar area adjacent to the Brasserie restaurant. There was also an outside pool with a handful of sunbeds. Service from the bar was excellent.
Finally, for our final morning we had to leave early (before breakfast). The hotel provided a delightful takeaway breakfast which we enjoyed when our ferry got to Jersey.

Un séjour magnifique dans cet hôtel pour notre voyage de noces.
Accueil chaleureux du personnel. Nous avons apprécié la visite des lieux lors de notre arrivée par Roberto. Cela facilite notre appréhension de l'hôtel qui regorge de petits coins.
Nous avons eu la chance d'être surclassé pour l'occasion.
La suite était splendide avec quelques douceurs pour nous accueillir.
Nous avons pu profiter du spa et de la piscine. Service haut de gamme sans fausse note!
Le lundi beaucoup de restaurants sont fermés sur Guernesey nous avons donc dîné au restaurant de l'hôtel "la Brasserie". Repas délicieux!
Nous reviendrons sûrement !

Although I didn’t stay at the hotel I booked a 90 minute aromatherapy massage in the spa. Susan was my masseuse who I cannot praise highly enough. When I go away I always treat myself to a massage but this one completely topped all the rest. The ambience is calming and oozing luxury but I must credit Susan’s amazing ability foremost. Please request this lady - she is phenomenal. So much so that I’ve booked another one before I return home on Friday!

My husband and I stayed at The OGH from in July. We had one of our most favourite holidays ever. We had reserved a king size bedroom with a balcony and the room was light and spacious. The views of the islands was incredible.

The hotel is beautiful and the facilities excellent. The food was out of this world and the fish dishes in particular were an absolute favourite of ours. The attentiveness of the staff is exceptional and nothing is ever too much trouble. The staff actually treated us like family and remembered us from the previous year. It would be wrong to mention just one member of staff so I have mentioned several in this email. Firstly, Kris, is a great manager. He clearly has high expectations of his staff and his manner and friendliness very much sells your hotel. He was supported by Roberto with his wide smile and his happy disposition which made us feel so welcomed every day. In the restaurant, we were looked after by Pamela, Tendayi and Alessandro who advised on dishes brilliantly, served us with friendliness and a sincere smile. They made every dinner experience a pleasure. We had only booked to eat an evening meal once at your brasserie; however, after a delicious fish supper, we cancelled the other restaurants we had booked on the island to visit and chose to eat at your restaurant each night.

Stewart helped around the hotel, taking our bags and taking us to our room. He was so helpful and so friendly and his chattiness was welcomed each day. And lastly, but definitely not least, Sujith, attended to our room each day always leaving us with a beautiful creature made out of towels. The room always looked fantastic when we came back in after a long day and we were curious as to what lovely swan or elephant maybe sitting on our bed.

This is a fantastic hotel and definitely has become one of the highlights of our year. We’re looking forward to next year already.

What an amazing hotel. We had a Seaview King room with a balcony. Only one tiny niggle was the flat roof that took up half of the view but the size of the room compensated for that.
The staff are fully focused on customer service and cannot be faulted. A very special mention for Jeffrey in the crown club bar. He made out stay ! And we had the pleasure of meeting his family. He really does give 5 star service. Also a mention for the staff that man the pool area. Once by the pool you do not have to move an inch as everything is bought to you including complimentary drinks, ice cream and fresh fruit.
The food in the dinning room was as expected but I would avoid the lamb rump as I found it very tough and full of gristle.
That said they where very sorry and did not charge.
Roberto was very welcoming and made us feel at home straight away.
Overall it was nice to go somewhere where customers are treated with good old fashioned service that is so lacking these days.

First time visit to Guernsey and we stayed at the OGH to celebrate my 60th birthday ( hubby was also 60 but at the beginning of June ) We stayed for 10 nights. we were welcomed with a glass of bubbles and shown around the hotel after booking in, our cases were sent up to our room ready for when we went up, the air con was lovely as very hot when we got there.
The staff were all very helpful and a big shout out to “T” and Pamela, also thank you to the chef as Pamela asked him to speak to us about getting some spider crab, edible crab and whole fish as not on the menu which he did and it was lovely ( hopefully I can send some pics ).
My birthday breakfast was brilliant, bunch of flowers on the table, some Buck’s Fizz and a bottle of champagne ( flowers ordered by hubby )
And lots of birthday wishes from all the staff.
The food was excellent in the hotel and lots of tables in the gardens to sit in the shade or the sun with a cold glass of wine or a cocktail.
Thank you Sianna for keeping us fed and watered while we lazed by the pool and made sure everyone had enough towels, also a cold glass of wine by the pool is a must.

From the moment we arrived at the OGH we felt welcomed and truly relaxed.

Our room, 111, was excellent, comfortable and spacious with perfect air conditioning which was so necessary as we were staying during the recent heatwave when Guernsey enjoyed its hottest day ever.

All the OGH staff we encountered during our stay, whether in the restaurants, around the pool or just around the hotel in general were super friendly and accommodating.

We reserved a gin tasting experience and this turned out to be a throughly enjoyable and enlightening experience.
the bar tender who conducted the tasting, was knowledgeable and interesting to talk with, we definitely learned a few things to try out at home, we even bought one of the local gins included in the tasting from duty free at the airport.

We will recommend the OGH to anyone we know thinking of taking a holiday in St Peter Port and we hope to return ourselves at some point.

A wonderful hotel and a great birthday stay - so welcoming. Room with a view and so comfortable

We recently visited Guernsey for the first time, staying nine nights, at the OGH Hotel.

Firstly, all the staff were fantastic. Everyone was cheerful, professional with a high level of customer service. We did find, on the odd occasion, in the bar area, that they were overstretched which led to a long wait to order a drink or food, but we could see that they were working flat out. The valet parking is a nice touch and our room was cleaned and tidied thoroughly every day. On returning to the hotel each time we had been out, we were always greeted warmly.

Our king room had a very comfortable super king bed, was a good size overall and was well equipped. We were at the back of the hotel overlooking the kitchen area which, although slightly disappointing, was understandable as we hadn’t booked ‘a view’. There was a background hum from outside fans, but we didn’t really notice this after the first day or so.

What we did feel, however, was that the room, being in this position in the hotel, should have been decorated in brighter colours or light, neutral tones, as those king rooms shown on the website are. Ours was all dark browns and dark beiges, with heavy brown curtains, making it feel unwelcoming and without a lot of natural light due to its position and net curtain over the bottom half of the window. It just didn’t make us feel 5 star and ‘uplifted’ each time we entered it, which was a shame.

Breakfast in the Brasserie, which was light and airy, was excellent, with a wide choice, particularly of cooked options. We also ate several times in the bar area, the Olive Grove and the Brasserie, in the evening, and the food was very good.

The pool area is sheltered with comfortable sun loungers, although these did get full, on occasion, as our weather was hot and sunny.

Overall, we enjoyed our stay and the hotel clearly has a large, returning customer base, but it didn’t quite feel 5 star for us, mainly due to our room.

Moving forward, I think thought needs to be given to how the hotel maintains the ‘old world, traditional charm and decor’ that many of the returning guests obviously love, balanced with making it feel fresher, lighter, brighter and updated in some areas.

We returned to OGH for our 40 th wedding anniversary having spent our honeymoon in Guernsey.
We enjoyed 5 super relaxing days at this special hotel where we were warmly welcomed with some fizz and a dear little anniversary cake plate. Nothing was too much trouble for the staff from start to finish .
All staff work hard to allow you to feel pampered and valued and importantly to feel relaxed .
Our breakfasts and dinners were all absolutely delicious and we enjoyed our room with a view of the pool and out to the island of Herm .
Special thanks go to Tanusha and Pamela in the breakfast area and Zana in the Governor’s restaurant.
We felt this hotel has kept up its charm and character and continues to retain its 5 star qualities . Our room was kept spotlessly clean and the monogrammed bedding was superb!
We hope to be back for future celebrations ..
OGH has a special place in our hearts . Thank you to everyone.

This was our second holiday at the OGH to celebrate our wedding anniversary. Indeed, we noticed that there were a lot of Returners like us. The location is perfect for the town and its attractions, the bus station, and the ferry port that services all the Channel Islands. Upon arriving at the hotel, one is immediately greeted and looked after, and this attentiveness continued for the whole of our stay. All the staff were friendly, welcoming, and genuine, and provided exceptional service. Everyone remembered our names and the attention to detail was incredible. The atmosphere was one of joining a big family of staff and guests, where everything was possible. We felt like real VIPs throughout our stay. Our room was spacious, serviced daily, clean and tidy, and we enjoyed balcony seats with sea views of Herm and Sark, and the price was extremely competitive. The hotel has a beautiful warm outside pool and spacious area with sunbeds, chairs and tables, and pool facilities. It has made good use of the space available and there is a lovely olive terrace, garden and outside bar area. There is also an extensive spa and gym, which residents can use. The hotel is beautifully decorated and faithful to its heritage with lots of antiques, artwork, and moments of history shared throughout its lounges, public areas and guest rooms. As expected, the food was of a very high standard and quality, and well presented. Anyone who has a special diet is catered for. Our wedding anniversary dinner in Le Brasserie was exquisite. Both bars were well stocked, with lots of choice, and there are plenty of different areas to sit. The hotel offers several excursions and we booked 2 of them. We enjoyed an amazing Sunset, Fizz and Chips at Cabo Bay, attended to by the hotel butler and head concierge. It was simply a special and divine experience which will stay with us forever, and the sunset was spectacular too! We also booked the Sark Experience where we had our own private horse and carriage with a local guide for the day and this enabled us to visit most places on the island. We also had a huge Afternoon Tea at OGH which took us all afternoon to devour. Delicious! This hotel definitely lives up to its 5-star status. We will be back soon!

First thing to say is the staff are, almost without exception, terrific. My 3 rating is about the state of what claims to be a 5 star hotel. This is an old-fashioned hotel that is showing its age. We stayed in a seaview room with balcony. Seaview was there, but also view of a large flat roof. The room itself we found noisy - banging doors, one night a dog barking in the next door room. Around the hotel some carpets look worn; looking around the main restaurant, sills were dirty, the underside of chairs covered in dust. For a 5 star hotel today they may qualify on facilities but not on attention to detail and the right level of facilities cleaning and maintenance.

Excellent …. Untill they had an event. Service suspended.

This is the only 5 star rated hotel on Guernsey. It is well deserved, as the location is great (in the
middle of town), the views over the harbour are amazing, the rooms are very comfortable, the food is exceptional but above all, the staff are superb! Nothing is too much trouble for them! Always smiling and very helpful!

We love this hotel. Although we had pre-
booked to stay in another hotel in St Peter Port, this was our go to place every evening. The Staff greeted us like old friends , especially Ryan the barman and the Piano player . The ambience was warm and friendly. Next time we come to Guernsey we will definitely book to stay here. Thank you all at Old Govt House hotel for helping to make our visit to the beautiful island of Guernsey so memorable

Lovely old hotel , packed with history and in a great location.
Food on the first night was really good but a little pricey , breakfast was also good on the first morning , however breakfast on the second morning was very much not up to standard , when the waitress removed my half eaten plate she asked if it was good , I replied just OK , and she smiled and removed my plate , was she listening , I don't think so . apart from that the staff were really professional , almost faultless . Room was ok , but very small but everything we needed

From start to finish of your stay you will be treated the most delightful welcome and excellent service levels

If you are travelling with a car the valet service will park it for you in their hotel car park

Your car is available to you through out the day on request from reception by the valet service. No charge is applied for this service.

Rooms are tastefully decorated in the style that you would expect from a five star establishment

The hotel is situated on a hillside from which you can view excellent views over St Peter Port

The hotel has various restaurants and bars to choose from. the Brasserie offers daily meal service from breakfast until including a dinner service in the evening. The hotel also has an Indian restaurant which has a usual six tables in a small cosy room. Booking a table is advised as the food is prepared and served to a highly desirable taste sensation.

To sum up if you are looking for something special and exceptional service look no further.

A special mention from myself and I go out to an excellent member of the restaurant team. Pamela is an asset to this hotel. She has a great talent of delivering a great customer service. She was a delight to speak with and deserves a mention.

We had a superb stay at the Old Government Hotel and a special THANK YOU to Kris for all your help and organisation before we'd even arrived!
The service we received from every member of staff throughout our stay was the best we’ve ever experienced. They couldn't do enough for you and were so friendly and kind.

Breakfast was incredible, such a fantastic array of hot and cold food, either cooked to order or buffet style continental breakfast.

Our room - on the second floor - was massive and so quiet. The bed was also huge, and SO comfy! We slept really well and nice to have a 'pillow menu'!
And such a selection of teas, coffees and hot chocolate in the room. They have UHT milk as standard, but you can call room service to have fresh milk.

Of course, we just HAD to test out the (heated) swimming pool. It was just perfect. We would have liked to have tried the whirlpools, but they were closed for cleaning.
The hotel is in a central location, it takes about 3 minutes to walk into the High Street (downhill)! A bit more legwork required to get back to the hotel, quite a few steep roads to get back!

I spotted a brilliant Travelzoo offer at this fabulous hotel, this is somewhere I had wanted to visit for SO long. As part of the deal, we enjoyed the two delicious meals in the hotel, one in the Brasserie restaurant, and the other in the Curry House.
Just a word of warning - We were a little surprised at the drinks bill plus service charge and also when we checked out, there was a £10.00 per night for the room on the invoice.
We weren't offered tap water when dining in the Curry House on our first night, but thought paying £6.00 for a bottle of still water was a little steep (the same bottles of water are handed out free in your room).
I do appreciate we could have refused the service charge but feel it may have seemed a bit rude. Especially as the service and our stay was so amazing.
I just wanted to mention it in case others are contemplating taking advantage of the Travelzoo deal, just be prepared to spend a little more. The additional costs probably added an additional £65.00-£75.00 on the overall holiday.

However, we had a fantastic stay and we would love to visit again.

Fabulous hotel, you'll not go wrong staying here and you will definitely get the 5 star treatment. Food is excellent as are all the staff. Really enjoyed our stay.

Very nice Hotel with excellent facilities and in a great location, all of the staff were friendly and made us feel very welcome, the breakfast was top notch.

Remarkable welcome and attention from Kris who contributed to our excellent stay at the old government house hotel. Very nice setting, lots of charm.