We absolutely loved our weekend in St Peter Port, and the OGH was perfect! From the moment we walked through the door, we were made to feel extremely welcome. The building is beautiful and the staff are amazing. So many whose names I can’t recall but who were wonderful and made our stay so special (although Alessandro was particularly fantastic, and Roberto & Renato). Room was small but beautifully decorated with wonderful fittings and details - the most comfortable bed with gorgeous linen; it was a real treat to stay here. The restaurant was lovely & we had two fabulous evening meals with god wine and excellent service; breakfasts wonderful, sat outside on the terrace with a view out over the sea. Perfect location, just a 5 minute stroll down to the old town centre and the port area. First class luxury. We’ll be back next year for another break!
In September 2021, pm46 said:
We have stayed at this hotel previously and were glad this time of a five-night break in lovely autumn sunshine. It is an elegant building, well maintained and very comfortable. The walls in the public rooms are adorned with a huge array of fine artwork. The gym/spa was good, although the facility closed early at weekends, and there is a heated outdoor pool with loungers and plenty of fresh towels on the paved area around the pool. Our room was 'bijou' but very well equipped and with a fabulously-comfortable six-foot bed. Dining was very good - we ate dinner in the hotel twice and enjoyed amazing breakfasts each morning with everything cooked to order. We were able to take breakfast outside on the terrace on some occasions. Service was clearly under some pressure because of Covid and staff vacancies, but it did not in any way become an issue for us and we were looked after very well. The head waiter, Allesandro, deserves a special mention for his professionalism. There is a cosy bar which was great for nightcaps. We did find it strange, however, that a 'Hooray Henry' guest who was aware that drinks were, quite rightly, not served in glass around the pool persuaded staff to serve him and his partner poolside drinks in glasses, and then later boasted about his ability to get round the rules. That rule is there for a very good reason and should not be breached.
In September 2021, bigwow2019 said:
Five star at its best, luxurious comfortable room with padded wall paper! bathroom with Floris toiletries! attentive friendly staff, concierge Roberto was stunningly helpful and sorted everything. Go!
In September 2021, the wine wally said:
We have stayed in various hotels on the island over the years and looked forward to our stay at the OGH, self reportedly the best hotel on the Island and 5 star to boot.
There was no doubt the impact of COVID had taken it’s toll on the OGH, the staff were tired and adjustments had to be made for the staff shortages they were experiencing. The staff on the ground couldn’t be faulted for their effort, but the experience was far from 5 star, there was a lack of management, in fact I didn’t see or speak to the Manager all week, staff went about their business without adequate direction and didn’t appear to have the level of training you would expect at a 5 star hotel to truly deliver the service you expect and see at other top hotels. Dirty plates were left throughout the hotel for hours, be it the pool area or room service in the corridors. A far cry from the claims made on their website.
The rooms were adequate, but lacked clean lines and warmth. We asked to be moved from our first room as it was so dowdy. We had booked a balcony room, which was a complete disappointment, it isn’t advertised as such, but the vast majority of the balconies are enclosed, with a part sliding window, they have decking on the floor and were so unwelcoming we spent no time at all using it. The website shows the proper balconies, of which there can be no more than 4, so the chances of getting one is not high – a bit more honesty OGH!
The food in the brasserie was average at best, a limited selection and even poorer selection of wines. If there was a full wine list we were never offered it, again given how it was promoted it was big disappointment, we planned to eat their at least twice, but didn’t bother after the first visit.
Location was great, with easy access to the port; town and many other restaurants.
If COVID presented a real opportunity for hotels such as the OGH to showcase what they can do, Red Carnation have missed that opportunity by some distance.
In September 2021, Martin W said:
For a 6 night stay in Guernsey, this was the epitome of what I would expect from a 5* hotel.
From the outset, the greeting with champagne was super start to what was to become a fantastic break.
I would like to make special mention of some staff who, in my view went above an beyond for me.
Alessandro, Restaurant Manager was the stalwart of professionalism and service. Always ready to help and ensure the experience was first rate. Nothing was ever too much or too difficult. Honestly, I would love to have Alessandro fronting any of my businesses.
Colin the gardener was extremely knowledgeable about the island and was always happy to have a chat and offer advice on the best places and the best times to visit attractions. As a local Islander, he was full of experiences to share and made my holiday even more enjoyable.
Jonathan in the restaurant was also one of those for whom service came as second nature. Again, great to chat to and was ever helpful but not over attentive - he managed to hit the right balance every time.
The room was luxurious enough and the 'Turn Down' service excellent.
Truly a place to visit again and again.
I am sure we have not seen the last of the OGH.
Would thoroughly recommend this hotel to all!
In August 2021, Kush G said:
Came here for a friends wedding. What a beautiful hotel and service was great
In August 2021, Flashaah said:
Ok, let me say first that the service at the OGH is truly five star, they absolutely take care of you at every turn from check in to check out. In fact, if you’re used to looking after yourself as I am, it’s a little too much - if you tell me my room number, I’m perfectly happy to walk there without waiting for help! The food is also superb, the breakfast in particular. However, if you are staying in one of the “classic” (standard) rooms, well, I can honestly say I’ve had better, and certainly larger rooms in 3 and 4 star hotels. My room was tiny - barely room to squeeze around the bed. It was all spotlessly clean of course, and the bathroom was stylish, but I would expected squeezy soap and shampoo dispensers in a five star hotel.
However - in the room were the most gorgeous dressing gowns! I was considering “borrowing” one but I was travelling with hand luggage only, and one of those thick Terry towelling beauties would never have fitted in my bag. I would forgive much to be the proud owner of such a fine garment!
In August 2021, stouffer35 said:
A lovely hotel ,with matching Staff. Roberto, " Rocky Marciano", Alexandross All led their young staff well .,even coping with 2 weddings . Free car park has a good Valet park scheme. Lovely. Heated pool . The Brassierie offers varied excellent food with a new fish dish each day . Slight climb from St Peter Port ,but well worth the effort , comfort ,character and friendly . In these challenging times a real " spirit lifter" Thanks !
In August 2021, Greg Adam said:
Best Hotel in Guernsey!
In August 2021, James Bower said:
Fabulous Hotel , with Great staff . Even with the extra pressure of two weddings in 7 days ,the staff coped admirably . Led by ,Roberto, " Rocky Marciano" and Alexandross , the young waiters and waitresses did a great job. The Brassierie food was excellent with a varied menu and different fish daily. The Valet car park is free and works well.The heated pool is a great sun trap . A character Hotel which in these challenging times lifted our spirits. Many Thanks !!
In August 2021, Jane said:
My family ( husband and my 2 daughters , 11 and 21) and I have just returned from a wonderful 5 night stay. During our stay we felt that nothing was too much trouble - all of the staff were considered and professional and always happy to provide advice and support; be that arranging trips to Sark, through to queries about food and cocktails !
The hotel itself is elegantly decorated and the external areas are equally lovely ; with the outdoor pool limited to hotel guests and surrounded by careful planting that provides a discreet relaxing space .
Finally the breakfast was extensive in range and offer and absolutely delicious !
I do hope to return soon
In August 2021, Geraldine Elana Teng said:
Oh my.... What can I say..... I love this hotel and I am so glad we booked this for our trip to Guernsey 🇬🇬. Staff were excellent, top-notch service. Shout out to Jaro and Roberto, super helpful and friendly since day 1. It is a pity we did not get to say goodbye to Jaro before leaving as he has been nothing but a great help in booking some of our activities for us. Thank you so much to the staff again and it just makes me want to go back Guernsey even more. It helps if you pay just a little extra for accommodations and you get extra miles from staff that makes your trip ten times better :-) Room was small but cosy and clean!! Just impeccable, 100/100 would recommend to everyone.
In August 2021, Carey E said:
Back at the OGH again after a break of 4 years, having first stayed 30 years ago with a babe in arms..who has also since returned!
Returned many times since...it is just a fabulous place to stay..staff are sensational-led by Andrew C as General Manager - always smiling and can never do enough for you. Facilities, food and location are fantastic and stress oozes out of you when you cross the threshold and are greeted like an old friend. A real home from home.
We will be back in September!
In August 2021, David Sinclair said:
OGH is a magnificent hotel with beautiful views overlooking the harbour and Herm in the distance. OGH has such interesting furniture, artwork and works of art.
The swimming pool and spa are such a bonus.
OGH has an extremely dedicated staff and nothing is too much to please visitors - our fourth visit and it is so good to see so many familiar faces.
The restaurant provides superb food, we have never been more than 100% satisfied.
Even after a horrendous period of close down due to the pandemic, the standards remain as high as they always have been.
Needless to add we look forward to returning to this absolute gem of a hotel. Thank you Andrew Chantrell and the team for again making us feel so welcome.
In August 2021, Carn W said:
We stayed at the OGH for 7 nights and had a great time.
Facilities are always clean and of the highest standard.
Jaro and Ula took great care of us with excellent recommendations on things to do in Guernsey and surrounding islands.
Reception staff including Concierge, thank you for your recommendations and for keeping our car safe.
Bar staff, thanks for your service. The complementary hot chocolate on return from a very wet day in Sark was a very thoughtful and kind gesture.
Restaurant staff were very attentive and eager to please. We have food allergies and we were very well looked after. The Brasserie, the curry room and breakfast are great and all cater for dietary requirements.
Roberto thank you for your positive attitude, great service and sense of humour.
Breakfast team, great service and delicious breakfast. Loved all the fruit, cold meats and generous breakfast menu.
Also, big thank you to house keeping for always keeping our room and bathroom so clean and for the turn down service. Housekeeping are often overlooked but without chambermaids keeping premises and rooms clean, there simply wouldn’t be a hotel.
Thank you all!
We can’t wait to return soon.
In August 2021, hendyanddidi said:
Guernsey is a hidden gem, and the hotel location is fantastic, right in the heart of St Peter Port. The rooms are very clean and comfortable and the food is superb - one of the best places to dine in Guernsey. But what makes the hotel extra special are its people - too many to mention but a big thank you to Jack, George, Alessandro, Carl. Everyone who looked after us in the restaurant and bars and the housekeeping team are always smiling and caring for their customers. We’ve already booked our next trip, thank you.
In August 2021, jonworld said:
We loved our stay at OGH. The staff are very unique and friendly and make you feel very welcome. The room was amazing having the balcony with views over the harbour. It was a delight to watch the varying scenes unfold. It was a great mix of traditional formality and yet informal at the same time. I imagine a lot of the team had worked at the hotel for a long time.
The only gripe we had was the Kitchen
We ate in the brasserie in the first night and the meal really was quite unpleasant. The main course of turbot wasn’t very tasty and my partners fish and chips was very greasy we both came away from the meal with unsettled stomachs! We did wonder whether there was a chef issue. Hot breakfasts were very inconsistent varying from waiting 45 mins but tasting hot and fresh to being delivered very prematurely and luke warm like they had been sitting on a buffet in the kitchen. One eggs Benedict had weird hollandaise steeped in vinegar. I tried one again later in the week and t was ok! The breakfast buffet though was excellent as were the waiting staff.
I imagine it must be a tough time with staffing post covid and I was impressed the hotel is up and running again
In August 2021, Andrew B said:
The service and experience is 5 star. We stayed in room 218 a Queen Deluxe which overlooks the port and swimming pool (see pictures).
The bed was a brilliant size and there was a desk to work at.
The attention to detail makes the stay comfortable and the staff were all friendly and happy to help with any request.
We lounged by the heated pool in the sun, had cocktails in the old St John Coward room.
The brasserie looked inviting with for afternoon tea.
I especially liked the parking service for my car; simply park in the loading bay and the hotel will park your car.
In August 2021, Richard said:
From the moment we arrived at OGH the professionalism and friendliness of the staff was immediately apparent. In fact, we have never received such a warm welcome. The staff are simply all wonderful.
Ula on reception was SO friendly and professional. Her smile is contagious.
Roberto was always very helpful and attentive and sorted out restaurant bookings and anything else we needed immediately.
Alessandro in the restaurant was wonderful too. Attentive, friendly and professional.
We could continue to name names but there are simply too many…..
The hotel itself has wonderful views and gardens. When the sun shines it is a pleasure to sit outside having breakfast and lie by the pool soaking up the sun.
Public rooms are well appointed and have individual style and character. It’s certainly not run of the mill decor.
Food in the Brasserie was good. However it would be nice to see more Guernsey fish and shellfish on the menu. The cocktails were even better!!
Our bedroom was large and had great views of the sea. The decor reflects the rest of the hotel and is individual and characterful.
Overall it was a wonderful stay - the hotel is beautiful outside and in. However it really was the staff that made our stay. They go the extra mile and if anything is wrong they go out of their way to rectify immediately.
We enjoyed it so much, we are back again next week for another 5 days!!
In August 2021, Andrew L said:
Stayed here for business for a night. Location is excellent for St Peter Port centre. If you are expecting Dubai 5* it’s not but it’s the best I have stayed at on the Island. If you like friendly, not stuck up but good quality then you will be fine.
In July 2021, brownrann said:
This was our second stay at OGH. Sadly, whilst our visit was very enjoyable we didn’t feel it matched our previous experience which was perfection. We had one or two issues that left us feeling disappointed. Firstly, we asked reception at OGH if they could arrange a taxi to collect us from the airport a week before we arrived and we’re told none were available! We googled taxis in Guernsey and on our second telephone call arranged a taxi!! Secondly, on the second day our room hadn’t been cleaned by 3.30pm in the afternoon. This is the first time in a five star hotel that we’ve experienced this. In fact, we had to ask for the room to be cleaned ourselves!Lastly, my wife was disappointed because she mentioned that our visit was to celebrate my birthday and previously OGH had made some nice gestures to make it a special occasion. No effort was made. Sadly, we just felt our visit to OGH did not match our previous experience and left underwhelmed.
In July 2021, chelsi1434 said:
My friend and I visited the spa for massage and use of steam and spa Joanne was our therapist so professional excellent service we really enjoyed our time there could have stayed in relaxation room all day !
In July 2021, Kath R said:
This is such a lovely hotel, full of history yet luxurious, a friendly family feel with impeccable service. Dining in the garden or the restaurant is a great experience- breakfasts, afternoon teas, dinner in either the Indian dining room or main restaurant is superb. The chateaubriand was the best we had ever tasted! Just love this hotel and the team there
In July 2021, IanW474 said:
Our 3 nights here were not enough! We loved this place; from the amazing welcome at reception to our check out all the staff excelled themselves - nothing was too much trouble, as guests we felt as if we were the most special residents there!
Breakfast, both from quality and choice perspective was outstanding, and we had one of our best ever Indian meals in the Curry room. The hotel is elegant, very attractive with a lovely pool area, we can't think of anything detrimental to say about the place.
We stayed in room 204, and although one of the 'cheaper' rooms we had a lovely harbour and sea view, and although small had all the facilities you'd expect from a hotel of this standard.
The hotel is a short (uphill!) walk from the harbour and town - hopefully we will return to this wonderful island, and when we do we would without doubt stay again at the OGH.
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