We recently visited Guernsey for the first time, staying nine nights, at the OGH Hotel. Firstly, all the staff were fantastic. Everyone was cheerful, professional with a high level of …
We returned to OGH for our 40 th wedding anniversary having spent our honeymoon in Guernsey. We enjoyed 5 super relaxing days at this special hotel where we were warmly …
This was our second holiday at the OGH to celebrate our wedding anniversary. Indeed, we noticed that there were a lot of Returners like us. The location is perfect for …
We had a really nice lunch. Ben was fantastic and amazing. He really looked after us. From Theo age 6 ☺️🏆👹
The Hotel looked great & all the amenities were excellent downstairs, however, the Room - A Classic Garden View Room, was disappointing as it didn't have a clear view of …
Just back from a fabulous week at Fermain Valley Hotel. It ticked every single box. We had a great room and it was house kept every day. The breakfasts were …
We have just spent a week at Fermain Valley Hotel and enjoyed the stay. The hotel is charming, the grounds are lovely, and the outside veranda is a real highlight …
First thing to say is the staff are, almost without exception, terrific. My 3 rating is about the state of what claims to be a 5 star hotel. This is …
It was my first time in Guersney. The stay was really comfortable and room service was very quick. The room had a beautiful and calming view, just what I needed. …
The room and en-suite were lovely - beautifully appointed and very quiet. Just what we needed. The staff went out of their way to help. There are three car parks …
Wonderful stay stay at Fermain, we loved our room, fabulously clean and comfortable, great breakfast and a heated indoor pool. The location is out of St. Peters and it's not …
Excellent …. Untill they had an event. Service suspended.
This is the only 5 star rated hotel on Guernsey. It is well deserved, as the location is great (in the middle of town), the views over the harbour are …
"The hotel itself was clean and pleasant, and a couple of staff members were genuinely helpful. However, we encountered multiple issues that significantly affected our stay. After booking, we were …
A lovely tranquil hotel in the most beautiful stunning location . The hotel is very comfortable and clean and the service very good. A big shout out to Marie, Shayne …
Lovely hotel, super staff especially Ben in the bar, superb location, the spa was just a dream, with very large pool, steam room, sauna, super hot jacuzzi outside, well equipped …
We love this hotel. Although we had pre- booked to stay in another hotel in St Peter Port, this was our go to place every evening. The Staff greeted us …
Staff fantastic... breakfast excellent...food good...not happy about auto tip on food bills I know we can take it off but doesn't sit well Really disappointed that the pool was out …
Rooms are hit or miss. Some are still stuck in the 80s, some have been renovated recently and have USB plugs near bedside for example. Restaurant is good, gym is …
The hotel in beautiful grounds and the staff friendly and helpful Ben is brilliant very helpful the rooms are all clean and tidy nothing any trouble for any of the …
We came here directly from another Hand Picked Hotel on Jersey so it was interesting to note how very different they were. The differences were remarkable but the underlying theme …
Lovely old hotel , packed with history and in a great location. Food on the first night was really good but a little pricey , breakfast was also good on …
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Firstly, all the staff were fantastic. Everyone was cheerful, professional with a high level of customer service. We did find, on the odd occasion, in the bar area, that they were overstretched which led to a long wait to order a drink or food, but we could see that they were working flat out. The valet parking is a nice touch and our room was cleaned and tidied thoroughly every day. On returning to the hotel each time we had been out, we were always greeted warmly.
Our king room had a very comfortable super king bed, was a good size overall and was well equipped. We were at the back of the hotel overlooking the kitchen area which, although slightly disappointing, was understandable as we hadn’t booked ‘a view’. There was a background hum from outside fans, but we didn’t really notice this after the first day or so.
What we did feel, however, was that the room, being in this position in the hotel, should have been decorated in brighter colours or light, neutral tones, as those king rooms shown on the website are. Ours was all dark browns and dark beiges, with heavy brown curtains, making it feel unwelcoming and without a lot of natural light due to its position and net curtain over the bottom half of the window. It just didn’t make us feel 5 star and ‘uplifted’ each time we entered it, which was a shame.
Breakfast in the Brasserie, which was light and airy, was excellent, with a wide choice, particularly of cooked options. We also ate several times in the bar area, the Olive Grove and the Brasserie, in the evening, and the food was very good.
The pool area is sheltered with comfortable sun loungers, although these did get full, on occasion, as our weather was hot and sunny.
Overall, we enjoyed our stay and the hotel clearly has a large, returning customer base, but it didn’t quite feel 5 star for us, mainly due to our room.
Moving forward, I think thought needs to be given to how the hotel maintains the ‘old world, traditional charm and decor’ that many of the returning guests obviously love, balanced with making it feel fresher, lighter, brighter and updated in some areas.