It’s fair to say that business owners of any size are always looking at ways to improve customer service, right?
And now, with the easing of restrictions, people are coming out more and spending more, giving the UK economy a much-needed boost.
But is your customer service and experience ready and the best it could be?
We’d hate for people to miss out on the chance of experiencing your great products or service because the experience or process wasn’t quite what they were expecting.
Mystery Shopping exercises allow business owners to get quick, reliable and quality feedback from the customer’s perspective – as that’s the opinion that matters most.
It is an invaluable tool in aiding the evaluation of teams’ customer care performance levels, training budgets and delivery of a company’s mission statement to their core customer sector.
Here’s the 5 biggest benefits Mystery Shopping can have on your business…
1. Analysis of competitors:
2. Review of internal processes and procedures
3. Evaluate Staff Performance
4. Evaluating Point of Sale Material and The Retail Store
5. Review customer brand perceptions
These 5 ways can be integrated into 1 mystery shopping exercise. Mystery shopping can analyse and objectively measure staff interactions, the quality of your establishments and the buying experience across your entire company and there’s plenty of Mystery Shopper companies around for you to utilise.
So give us a shout and we can give you some direction on how to make sure your customers love you the most.
Member since: 10th July 2012
Owner of thebestof Eastbourne, I help local businesses and organisations raise their profile in Eastbourne and then help maintain their visibility via our website and social media.
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