The Grand Hotel Eastbourne
Latest Reviews
I had a 3 night break here with my family. I will be back. It's definitely geared for an older, more sedate, and quieter guest however ...but I could not fault the service. In my opinion, it would benefit from more music in general, the carpets need restretching and fitting in places and at breakfast the hot plates are too hot to handle! The restaurant is just a little stuffy and the lifts are in need of a refurb. However, all in all a lovely stay.
Source: tripadvisor.co.uk
We booked and paid £97-50 for three of us to celebrate on the day of my 60th birthday. A very average afternoon tea, not much filling in the sandwiches or enough of them, passable cakes, acceptable plain scones. More tea on request. The palm court orchestra was delightful, the staff were pleasant.
However - anywhere you look on the internet the material referring to afternoon teas here will reference glasses of champagne at £8-50 - 'upgrade your afternoon tea anytime' - so, whilst dining, we asked for 4 glasses of house champagne (being opened and poured in the room) for which we were charged nearly £60 at the end of the meal.
I wrote when we returned and was fobbed off in a phone call which claimed we had been given a discount on the usual price of in excess of £20 a glass. We will not return.
However - anywhere you look on the internet the material referring to afternoon teas here will reference glasses of champagne at £8-50 - 'upgrade your afternoon tea anytime' - so, whilst dining, we asked for 4 glasses of house champagne (being opened and poured in the room) for which we were charged nearly £60 at the end of the meal.
I wrote when we returned and was fobbed off in a phone call which claimed we had been given a discount on the usual price of in excess of £20 a glass. We will not return.
Source: tripadvisor.co.uk
Great experience and nothing to much trouble for the staff. Feel sorry for staff as some of the upper class don't treat staff with respect.
Source: expedia.co.uk
Most of what you would expect for a hotel of this price and reputation. Facilities and service were great, but provision for young baby could have been better, and the lack of a fridge in the room was a surprise.
Source: tripadvisor.co.uk
A beautiful hotel with in a great location. Old fashioned high standard of service, attention and professionalism. Lovely room at the rear of the property which was spacious, well appointed and very clean. Any special requests were dealt with happily and promptly.
Source: tripadvisor.co.uk
My third visit. I had been to this hotel many years ago when my daughters were very young. It was lovely to go back after 9 years. Extremely relaxing stay. Fabulous customer service. Great food and service. The only negative point is very high drink prices.
Source: expedia.co.uk
Here for the company do out-of-season we decided to stay for an extra night after the bosses had gone. It's a proper lovely getaway.
I'm sorry I don't agree with people who think that luxury hotels need to offer up the same vibe. This place does not need updating - that's the last thing it needs. It needs a wee bit of maintenance in certain areas. But you can see how hard that would be with some of the genuinely Victorian fixtures and fittings. You know what....I'd rather have the ambience and a little bit of scuff here or there than some new s**t that you can find anywhere.
Here the Grand is the gateway to a truly eccentric seaside town. Walk around and the town is higgledy piggledy with quirky old buildings and some classy architecture from the 1920s and 1930s.
The rooms are very comfortable. We had a lovely room in a turret with a sea view. The bed was super comfy. We slept like logs. The only reason for lost points is because I couldn't get the Wi-Fi to work. This is no bad thing when you want to avoid work, however when you are using it to plan your hols, where to eat, walking routes etc... In fairness, I didn't ask for help with sorting it out.
We had some cocktails in the bar - these were very nice too. Check-in and out was fast. Staff are super helpful. Breakfast is terrific.
I'm sorry I don't agree with people who think that luxury hotels need to offer up the same vibe. This place does not need updating - that's the last thing it needs. It needs a wee bit of maintenance in certain areas. But you can see how hard that would be with some of the genuinely Victorian fixtures and fittings. You know what....I'd rather have the ambience and a little bit of scuff here or there than some new s**t that you can find anywhere.
Here the Grand is the gateway to a truly eccentric seaside town. Walk around and the town is higgledy piggledy with quirky old buildings and some classy architecture from the 1920s and 1930s.
The rooms are very comfortable. We had a lovely room in a turret with a sea view. The bed was super comfy. We slept like logs. The only reason for lost points is because I couldn't get the Wi-Fi to work. This is no bad thing when you want to avoid work, however when you are using it to plan your hols, where to eat, walking routes etc... In fairness, I didn't ask for help with sorting it out.
We had some cocktails in the bar - these were very nice too. Check-in and out was fast. Staff are super helpful. Breakfast is terrific.
Source: tripadvisor.co.uk
My partners family frequent this hotel often for their family holiday and have done for years. I was lucky enough to join them once at Christmas a few years ago and then again during the air show recently.
The hotel is lovely, the pool is great, they do a good silver service and the restaurant is exceptional for breakfast, lunch and dinner. All the staff always say hello which is a nice touch.
Hope to be back again soon,
Thanks,
Lauren
The hotel is lovely, the pool is great, they do a good silver service and the restaurant is exceptional for breakfast, lunch and dinner. All the staff always say hello which is a nice touch.
Hope to be back again soon,
Thanks,
Lauren
Source: tripadvisor.co.uk
Very well staffed. Expensive dinners. Excellent swimming/spa. Room rather dated but good ensuite, TV and bed. Well away from town centre. An expensive treat that is reasonable value for money overall.
Source: tripadvisor.co.uk
My wife and I visited this Hotel as a 50th Wedding Anniversary Experience Gift from our immediate family, and we thoroughly enjoyed the surroundings, food, service and attention from the staff. . . . . .
Source: tripadvisor.co.uk
A lovely few days spent at the Grand. The minute you arrive you are made to feel welcome. The hotel decor is beautiful and we had the added fun of the outdoor swimming pool. We stayed in one of the executive rooms that are spacious. My only criticism is the bathroom which is a little tired and dated and not up to standard. Our meal in the Garden restaurant was excellent with attentive service and beautiful surroundings. This is a hotel that we visit over and over and always come away with lovely memories. Thank you
Source: tripadvisor.co.uk
As soon as you arrive you are made to feel very welcome. Staff remove all your luggage and park your car allowing you to explore Eastbourne hours before your check in time. When you do return to check in you will discover an immaculately clean room complete with coffee machine, kettle, a selection of coffee, teas and hot chocolates. This allows you to refresh before trying the amazing food at one of the hotel restaurants. Cannot wait to return.
Source: expedia.co.uk
The relaxed elegance of this palace by the sea draws me back time and again. Yes, it is a little warn around the edges and does not have all the features of a chain hotel, but that is not its point.One example of why I love this place: How many of us are irritated when we stay in a good hotel but we have to feed our own toast into a conveyor belt and wait for it to come out half cooked the other side? Or return to the machine to find someone else has taken our toast. Well, you get none of that at the Grand. They make and bring the toast promptly to you. In my opinion the breakfast at the Grand is the best large hotel breakfast anywhere in the World.The location is simply perfect too with beautiful views of the sea towards Beachy Head and the lovely gardens that lead towards it. Granted the town itself is still a bit shabby, but going west from the hotel there are beautiful walks and the sea is lovely to swim in - just a few seconds from the hotel changing rooms.The staff as always were a delight. So many of them are the same each year and that is pretty rare these days.
Source: tripadvisor.co.uk
I stayed at the Grand with my sister and our children for one night. Everything about it was perfect. The staff cannot do enough to make you feel special. Children are given a particularly good welcome. The milk and cookies at bed time was wonderful. Thank you to all of the staff at The Grand for such a special holiday.
Source: tripadvisor.co.uk
The Grand Hotel really lives up to its name with grand old fashioned comfort courtesy and spaciousness especially the public areas and also the private rooms. There are not many hotels still around like this.
Source: tripadvisor.co.uk
My husband and i stayed at the White Palace over the Airbourne Weekend to celebrate our silver wedding anniversary. From the moment we arrived everything was perfection. Concierge were waiting to welcome us back to the Hotel we love so much. we have been coming to the Grand for over 17 years and there is nowhere like it. What sets this Hotel apart is the , very friendly and caring staff who genuinely want to do anything they can to help. We also bought our 2 year old black labrador who was made to feel very welcome and enjoyed room service! nothing was too much trouble. We both dressed up for dinner and really enjoyed being in the Mirabelle, Ben is always so attentive and knowledgeable. i cant wait to come back to my most favourite of places, it really is a very special Hotel.
Source: tripadvisor.co.uk
Is never enough.
Stayed here 19/08/18.
Staff Really Amazing As All Reviews.
The Hotel Is Really Amazing.
The outdoor pool is great & heated.
The indoor pool is also great.
The steam room worked great.
Jacuzzi worked a treat.
The room service was great.
Everything about The Grand Hotel was great.
Stayed here 19/08/18.
Staff Really Amazing As All Reviews.
The Hotel Is Really Amazing.
The outdoor pool is great & heated.
The indoor pool is also great.
The steam room worked great.
Jacuzzi worked a treat.
The room service was great.
Everything about The Grand Hotel was great.
Source: tripadvisor.co.uk
We have had two amazing things to celebrate in our family so decided to visit the Garden Restaurant for a meal. We had a wonderful evening, the staff were all friendly, polite and extremely attentive and the food was absolutely delicious. From pre dinner drinks in the bar, to the meal itself and even concierge helping with our car the experience couldn't be faulted. We are looking forward very much to our next visit to the Garden, for our next celebration.
Source: tripadvisor.co.uk
Excellent. Particularly noticeable was the enthusiasm and efficiency of the staff. And their youth.Rooms very good with very good housekeeping The fire alarm sounded on our last night and as I am disabled I was delighted to quickly obtain the assistance of a staff member to take me down to the lobby. One criticism,- no procedures appeared to be in place to check that all guests were safen
Source: tripadvisor.co.uk
Excellent venue superb locationLovely ambianceDelightful service. Staff very polite and helpfulDisappointed with the food - not 5 star - had to send one course back and another contained obvious stale items
Source: tripadvisor.co.uk
It was our second wedding anniversary and we had stayed at the Grand Hotel previously so we booked to come again and it was even better this time round. Fabulous service from all of the staff and great food and wine. Thank you to you all at the Grand Hotel.
Source: expedia.co.uk
A very stylish hotel in an old fashioned way with high standards and not "stuffy". The friendliness of the staff stood out above all else, genuinely friendly, not put on. The public rooms off the lobby, the bar, restaurant and lounges, were very nice and relaxing with attentive and polite staff who were never pushy. We would describe our bedroom as a little tired especially the bathroom but perfectly functional.
Source: tripadvisor.co.uk
Always wanted to stay there, now I have and will now return again and again. The staff make the hotel what it is, and made our stay very special. The breakfast was out of this world, always fresh and tasty, I looked forward to it every day.
Source: tripadvisor.co.uk
Yet another fabulous holiday at the Grand. All the staff were polite and helpful. Our room and hotel facilities were fanastic. The dining, be it breakfasts, room service or evening meals were fantastic. A wonderful stay.
Source: tripadvisor.co.uk
This was our third year in a row at the Grand for the Airbourne weekend and the Grand experience did not disappoint. The hotel and its staff was well up to its usual standard and we were comfortable and relaxed throughout (despite unusually poor weather for this year's show). The jewel in the crown, as far as we are concerned, is the lovely outdoor swimming pool. A peaceful haven after the noise and bustle of the air show. We ate in the bar on Friday evening and the bar snacks were filling and satisfying. Breakfast was the usual hustle and bustle on Saturday (tea and toast took ages to arrive, with prompting) but calm and order was restored on the Sunday. Regrettably, we won't be able to return in 2019 but will try very hard to be there in 2020!
Source: tripadvisor.co.uk
