Great hotel all you would want for a 5* hotel. Super location on sea front. A lovely looking hotel with friendly staff . Although we had reserved parking other family members did not, but not a problem really helpful staff on car parking duties.

Short but lovely stay at this grand old hotel. Outstanding staff, comfortable rooms and good value food.Buffet breakfast disappointing and would be better if replaced by traditional table service. Otherwise great hotel.

Hotel is very warm and welcoming great view of the beach room was warm and cosy the pier and sea all in walking distance an ok place for over night stay. The breakfast in the morning was help yourself with and nice range to choose from fruit cereal ham cheese and of course cooked breakfast usual tea coffee juices and the staff were very pleasant

Stayed here for two nights for a friend’s wedding. Superb hotel, its glamour a littl faded, but the staff are superb. Thoroughly recommended.

Our 1st time staying at the Grand did not disappoint. Our luggage was taken out of our car & the car parked for us and check in was quick, friendly & stress free. Our room was clean & very comfortable but perhaps a little old fashioned but this actually added to its charm. The bathroom was a good size and very nice, with Molton Brown toiletries, bathrobes & slippers. Tea, coffee, water & biscuits provided & replenished daily. Breakfast was scrumptious with a very good choice. It was mainly a buffet breakfast but one could choose different things from the kitchen, including porridge, kippers, haddock or a vegetarian breakfast. We made use of the lovely terrace overlooking the outdoor pool for drinks and lunch and later had a drink in the very comfortable bar before dining in the Garden Restaurant. Very good choice with something for everyone, beautifully presented and scrumptious. There is another restaurant called Mirabelle which also looked lovely, but I am a little fussy and have a shellfish allergy and the Garden Restaurant menu suited me better. There was live entertainment one evening which was very good with people getting up to dance. Great fun. It was raining for one of our days, but with an indoor pool, gym, steam room, sauna and snooker tables, we kept ourselves entertained. A little criticism is service in the bar/terrace could be a little slow, depending on who was serving you. We saw a few people having to chase for their drinks. Always polite & friendly though

Another return visit to The Grand, Eastbourne, felt like coming home.
The receptionist was efficient and helpful, exchanging our suite to one with a sea view. Perfect!
The bellman was great - dealing with all x8 cases plus bags was a challenge in itself!
Room Service was excellent!
The hotel is spotlessly clean and comfortable, although somewhat pricey, but it is a great location with free parking and free WiFi. It’s more about the service for us when we’re in England.
My only criticism is that the whole place feels drab and a little tired.
The furniture in the public rooms really could do with some colour rather than all being dull neutral shades. It’s lacking that extra little bit of luxury.

Wonderful hotel with fantastic staff. We came for our ten year anniversary and were impressed from the moment we arrived. A great setting. The staff were incredibly polite and helpful and we would recommend this hotel to anyone thinking of going.

We enjoyed a very pleasant dinner in the Garden restaurant of the hotel with the drinks in the bar beforehand. The bar and restaurant staff were very attentive and polite as should've expected. A choice of menus were offered with varying prices according to the selection made. Something for most palates, although priced accordingly. Silver service and nice presentation
Overall the hotel offered an exquisite step back in time. Surprising that a notice suggested that jackets and collared shirts were required in the dining room, yet a number of male diners were without jackets. Rules should either be applied consistently , adhered to, otherwise change them. Perhaps more years and they feature upsetting guests.
The Grand is by far the best hotel around and deserves its 5* ranking. I would only have marked it down slightly for the rather fatty lamb meal on my plate when other guests meals seemed to be lean. This said, it would not stop me from returning.
My outlay was broadly priced as expected offering better value than some baighbouring hotels.

My Mum and I are currently staying at the hotel for a few nights - joining family friends who come every year for the Eastbourne Airshow.

The hotel itself is lovely - old but very grand by name and nature. The staff are all friendly and professional (service can be a little slow but, we’re not in a hurry). The rooms are large and clean and the Molton Brown amenities don’t go amiss 💖

We booked into the spa for a couple of treatments. I had a back, neck and shoulders massage by a truly fabulous therapist called Beatrice. She was so friendly and bubbly and left nothing spare when working in my ridiculously tense shoulders. It was exactly what I needed and I left feeling more relaxed and ‘worked on’ than I ever have from a non sports specific massage. 💆🏻‍♀️

The tasting menu with wine flight in the Mirabelle restaurant was also a lovely dining experience - the lamb with Pinot Noir was particularly delicious! 🍷

An old school, classic and indulgent weekend. 🌟

Had a really beautiful afternoon tea. Staff very friendly and helpful. Caters for vegetarians in the sandwich selections. Stunning surroundings, architecture and just opposite the sea! An afternoon well spent. Thank you!

The elderly queen of hotels in Eastbourne was a nostalgic visit for a former Eastbourne local and it was good to visit the grand dame and enjoy her company. It is clear that she remembers her past glories, but still offers pleasant company if one is willing to overlook the stumbles of one so much in her dotage.I found our stay pleasant, relaxing and enjoyable, however there were many foibles which could irritate the perfectionists as illustrated by some of the poor reviews. The glitches other uncovered are still there and we also experienced which mean that it cannot be a five star review, but very good non-the-less.Examples of Excellence:Snooker room. How many hotels still have an Edwardian snooker room fully equipped and in pristine condition? Worth the stay to play here for this alone.Swimming Pools: Two, one inside and one out. Excellent swimming also with provision for the little ones. The opening hours are generous.Restaurants: Two to choose from, and at dinner the Chef's and food are clearly first class as is the wine list with many local English wines of excellent character on offer. The menus are seasonal and offer set menus, a la carte and tasting options. Several examples of superb service.Bar: Excellent menu of a wide variety of new and classic cocktails, well made and tasteful.Rooms: Spacious with excellent bathrooms, plenty of hot water and towels. Good beds and excellent sleeping quality.Concierge: Helpful with valet parking and luggage assistance.Front Desk: Quick prompt and efficient.Public Areas: Large, light airy, classic, well furnished.Examples of Tiredness:Maintenance: In public and bedrooms there are examples of slipped maintenance. Faults have not been detected by inspection or fixed on report or the fixes are not of five star quality. The kind of things that a pedant would be irritated by.Rooms: Lacking refrigerators and folding luggage stands. Cleanliness of furniture could do with more attention to keep a pedant happy.Restaurants: Could do better to support dietary requirements. For example a modern excellent sausage would be gluten and dairy free (containing no fillers); theirs is not. Muddled up breakfast orders and delivered courses in the wrong order; failed to top up wine glasses at dinner with ice bucket out of reach. Not fully au-fait with local English wines of excellence.Bars: Craft Beer is the new cocktail. Heineken is not a five star beer offering!Pools: No spin drier for wet costumes

Nothing is too much trouble. From the moment the concierge greet you and park your car until you leave you are absolutely pampered.Breakfast is a feast of freshly prepared choices including porridge and smoked haddock.Easily the very best UK hotel.

We spent two nights at the Grand in August. Everything went well and we thoroughly enjoyed ourselves. The bedroom was lovely. We ate in both the Mirabel and Garden restaurants and the food was excellent. The Hotel staff were attentive and helpful.

although this hotel has all the up-to-date facilities, we went for the old world quality of service, location and the charm of the fast diminishing by-gone days. We were not disappointed. Although we didn't use the spa facilities, we were shown around by staff and they looked really good. Next time maybe?The food was served with grace and attentiveness and the car parking service was very reassuring.

The main corridors of the hotel are quite tired looking, but service is good. Some rooms are better than others, ours was very small. Breakfast was very good and it was nice to have the use of an outdoor and indoor pool, but both would have benefitted from some maintenance.We had a very disturbed night because the fire alarm went off at 3:45am one night, and it took until 6.20am for it to be sorted out, and the way it was dealt with was not up to the standard expected. You pay for the reputation, but overall not what I was expecting from a 5 star hotel.

A quintessentially English Hotel, Old School charm and first rate service. A great place to escape from the hurly burly of every day life and be pampered. The rooms are clean, comfortable and spacious, but do lack some modern comforts such as a fridge and some need updating

It was a lovely place to stay. The only little down point with the room 410 was when the male went to the toilet had to hold the toilet seat up .Not hands free . The bed creaked as well when turning over in bed tried myself to move the mattress but too heavy .

nice welcoming from the porter and reception.
Staff are pleasant and discreet, greet guests and very helpful.

A great place to stay, beautiful hotel, great food and service. Eastbourne is a great place, it is kept clean and tidy. During the summer months plenty going on. also the beach never seems packed which i love, i can't stand crammed beaches.

Approachable and professional staff. Great food and service. Family friendly atmosphere.Conversations with other guests showed that they had stayed at the Grand in Eastbourne several times. This speaks for itself.

Me and my friend went for lunch.we had meal deal each chicken burger@chips with glass chardenay wine. Good value Enjoyed the food.had coffee afterwards. Have been here before. Not far from town centre.

The Grand Hotel certainly lives up to it's name. From the welcome you receive until being wished a pleasant journey on departure, the customer service cannot be faulted.

The food is excellent both dinner and breakfast (the Grand being one of the few places which still serve kidneys for breakfast).

The outdoor pool a bit on the small side but a fantastic setting on a sunny day and a well equipped gym, will help you to work off the food.

The rooms are well decorated with good quality furnishing and pod coffee facilities. Slippers and robes are provided to add to the comfort. Being an older hotel, 'The Grand' does not have air conditioning, but we were pleased to see the addition of a powerful vertical fan since our last visit.

We look forward to returning!

We have just returned on Saturday 11th August after celebrating our Golden Wedding Anniversary,having had a four day spa break at the Grand Hotel. Apart from two days of the worst weather Eastbourne has seen in many months, our stay at the Grand was a very enjoyable experience .Very friendly,courteous, and helpful staff in all area's. We had originally booked a Delux Room, but with a big thank's to the Management we received an upgrade to a room situated to the rear of the hotel .A large room,very clean,a very large bed,with a comfortable Mattress.The downside, although the room
had two large windows the room was very dark, not helped by having very dated dark furniture and a dark carpet. Out of the four nights we stayed there we lost a lot of sleep on two of the nights due to outside noise from refuse bins being moved and emptied early in the morning. On Thursday morning at about 4am the fire alarms went
so we had to evacuate the room, thankfully there was no fire, we returned to our room at about 5am. Unfortunately it was 7.30am before they could deactivate the fire alarms from going off. The two restaurants are elegant.The food was very good without being exceptional, with good size portions.The Breakfast was outstanding the best we have had anywhere . The Gym and Spa we felt were average for a top class hotel, the Spa treatments were excellent. For us there were more plus than negatives. We would stay there again, although we both felt the hotel was overall more of a high end 4star than a 5star.

Lovely old style elegant hotel. Great facilities, lovely room, good food (especially the breakfast) and wonderful staff who were without exception friendly, polite and helpful.
Enjoyed the musical entertainment on Friday and Saturday. We felt that we had been well looked after and pampered during our stay.
Cannot recommend highly enough. Thank you The Grand.

We enjoyed a week's stay in this beautiful hotel on the coast to celebrate a significant birthday. From our arrival to a warm welcome by the concierge, we were very impressed by the friendliness, courtesy, efficiency and professionalism of the staff. The ground floor public rooms are beautiful, whilst the outdoor pool is a real bonus. Our room, 128, was a sea view suite with a spacious balcony and very comfortable, though in need of a little tlc.
We would happily return.