The Grand Hotel Eastbourne
Latest Reviews
I booked for myself and my husband to stay at The Grand as a surprise for my husband it was our 11th wedding anniversary and we had got married at The Grand so it was a lovely surprise for my husband. The hotel upgraded us to an executive room which was lovely and made the stay extra special for us both. I had previously booked for us to have dinner the first night we had dinner in the Garden restaurant. Everything was going well the service was very good apart from the delay that we had from having our starters we seemed to wait a very long time for our main course to arrive and the staff didn't seem to come near to our table for us to find out what the delay was. When we was able to ask a member of staff what the problem was we had been waiting nearly 45minutes. The food was very good and tasty just a little disappointing that we was not kept informed about a delay. The next day breakfast was very good with a wide range of cereal, juices, cooked breakfast and the staff were very helpful. The second night we dined in The mirabelle restaurant which was very nice and romantic the food was excellent and a good variety of gluten free meals. If you want to stay somewhere that is old fashioned but very comfortable for a special occasion it is the right place to stay
Source: tripadvisor.co.uk
Excellent location for everything. For walking to harbour or to beachy head.
Source: expedia.co.uk
We chose the hotel for a quiet weekend from London.
Very warm welcome from reception and wonderful warm staff our entire stay.
Clean rooms but the hotel itself was dated and a little faded.
We are at the garden restaurant which was recommended by reception when we booked as being informal and like a ‘nice pub’. I think the cheapest menu was £70 and that was very basic, cheapest bottle of wine about £68. Food was ok, a little bland and boring, service impeccable, overpriced for the quality of food.
A pleasant stay but would not return as old fashioned and expensive for what you get. Really lovely staff though!!
Very warm welcome from reception and wonderful warm staff our entire stay.
Clean rooms but the hotel itself was dated and a little faded.
We are at the garden restaurant which was recommended by reception when we booked as being informal and like a ‘nice pub’. I think the cheapest menu was £70 and that was very basic, cheapest bottle of wine about £68. Food was ok, a little bland and boring, service impeccable, overpriced for the quality of food.
A pleasant stay but would not return as old fashioned and expensive for what you get. Really lovely staff though!!
Source: tripadvisor.co.uk
Most enjoyable at all times. Very good size and comfortable room. We travelled with a small dog and were pleased to have a dog bed and food provided, as requested before we arrived. We stayed on a B & B. basis on this occasion and had first class breakfasts each morning.
Source: tripadvisor.co.uk
Has the location and the old fashioned cache but is let down by very expensive, average restaurants with staff that have not been properly trained plus no proper air conditioning in the room, which ought to be a pre-requisite in a 5 star hotel. The bed was very comfortable and the bellman great but this place has the potential to be so much better.
Source: tripadvisor.co.uk
An hotel with traditional values great view from the room very helpful staff and good food..children were made to feel very welcome. Only disappointment was that on our three night stay the Mirabelle Restaurant was not open.
Source: tripadvisor.co.uk
Our recent holiday was excellent from beginning to end: the room had exceptionally comfortable beds, the coffee machine was continually replenished and the bathroom had Milton Brown toiletries; the food was delicious and breakfast was particularly impressive; the cocktail menu was extensive and the staff were tremendously helpful. Overall, our stay was excellent and we are already looking at booking again!
Source: tripadvisor.co.uk
Its ok, but not brilliant, I've had much better for far less. Would not go there again for afternoon tea. Very small amounts and really nothing good enough to wow about or tell your friends, I'm not expecting to be stuffed on an afternoon tea so its not about the amount, just the content was very ordinary. Nice presentation with all the silverware etc and staff were pleasant but the actual food, presentation, originality, quality were nothing exceptional for £28 a head. The English Breakfast tea was too perfumed, but the Red Bush was very good but overall.....Disappointed!
Source: tripadvisor.co.uk
Visited The Grand hotel for the second time this year and enjoyed it even more than the first time, which I didn't think it be possible. will visit this hotel again, given the chance. very good choice for hot summers
Source: tripadvisor.co.uk
Lovely old fashioned hotel facing the sea. Large comfortable room. Fantastic food. Pleasant polite staff who are helpful and attentive without being overpowering. Great indoor and outdoor pools.
Source: expedia.co.uk
We stayed with family and had a wonderful experience. The children loved the two swimming pools. The staff were very polite and courteous at all times. We would thoroughly recommend this hotel to anyone.
Source: tripadvisor.co.uk
Visiting family so needed an overnight stop. We all enjoyed the cocktails and mocktails in the bar with evening snacks of cheese and biscuits, fruit and cake. Very friendly staff. Plus our town view bedroom was relaxing with a comfy bed and a bathroom with plenty of space. Great seafront location near some local shops too. Definitely would stay again.
Source: tripadvisor.co.uk
This is a lovely hotel with excellent levels of service and we would most certainly stay again. It is very family friendly. the staff are attentive and nicely informal. My only observation is that there was no fridge or minibar in the room which surprised me for a five star hotel. The wifi is also a little clunky but these are minor niggles and it certainly wouldn't put me off staying again. The Grand more than makes up for it in many other ways.
Source: expedia.co.uk
Hotel looks very Grand, true to it name. Needs a bit of TLC inside. Indoor swimming pool is quite small, breakfast was lovely. We had a nice stay
Source: expedia.co.uk
The Grand Hotel at Eastbourne is the ideal venue for a perfect break. We have just spent three nights staying at this beautiful, well positioned hotel.
We booked an executive room which was classic in decor and very well appointed. We didn't feel that the additional cost of a sea view was justified and, possibly, our only disappointment was a complete lack of any view.
The room was well serviced and it was good to find that beds were still turned down in the evenings, a rare happening these days.
The dining room is elegant and the service matches the style. The breakfast spread is extensive and the dinner menu must satisfy most tastes. We enjoyed three excellent dinners in an atmosphere which was both efficient and relaxed.
The dishes were all tasty and the sorbet course was the most flavoursome I can ever remember tasting.
Glorious weather meant that we were able to enjoy the pleasure of a drink on the sunny terrace.
Visiting in August meant that we had some concerns about parking but we needn't have worried as a space was always found without fuss or difficulty.
This is an expensive hotel but if good service, a civilised atmosphere, well prepared and tasty food and very comfortable surroundings matter to you, then it is worth it and we will look forward to our next visit.
We booked an executive room which was classic in decor and very well appointed. We didn't feel that the additional cost of a sea view was justified and, possibly, our only disappointment was a complete lack of any view.
The room was well serviced and it was good to find that beds were still turned down in the evenings, a rare happening these days.
The dining room is elegant and the service matches the style. The breakfast spread is extensive and the dinner menu must satisfy most tastes. We enjoyed three excellent dinners in an atmosphere which was both efficient and relaxed.
The dishes were all tasty and the sorbet course was the most flavoursome I can ever remember tasting.
Glorious weather meant that we were able to enjoy the pleasure of a drink on the sunny terrace.
Visiting in August meant that we had some concerns about parking but we needn't have worried as a space was always found without fuss or difficulty.
This is an expensive hotel but if good service, a civilised atmosphere, well prepared and tasty food and very comfortable surroundings matter to you, then it is worth it and we will look forward to our next visit.
Source: tripadvisor.co.uk
Excellent Hotel. The staff were wonderful. Will return soon.
Source: expedia.co.uk
A pleasure to visit this very special Grand Hotel- it is in a perfect setting and is beautifully and lovingly maintained, one of the very special Victorian seaside Hotels that survive today. Staff could not be any friendlier or efficient and it offers everything you need for a holiday by the seaside, or poolside- that you could require.
Source: tripadvisor.co.uk
Positives: service polite and efficient especially in Mirabelle restaurant. Thank you for this. Bed linen good quality and towels well sized and plentiful. Efficient shower. Speedy check in and out. Beautiful exterior. Parking well managed.
Negatives : Bedroom 239 unpleasant outlook and cheap, dark, outdated furniture. Very little surface area both in here and bathroom. No fridge; no air conditioning. The latter, I admit, would be difficult and costly to install and probably interfere with the aged fabric of the building. Fans were available but only received at third request. Public areas require sprucing up. Mirabelle, pleasant environment and see above but under-developed flavours particularly main courses.
Conclusion : The reasons for the inception of The Grand are clearly in line with similar establishments of that period and consequently it has a fascinating history and has entertained some interesting and no doubt demanding guests. With a few tweaks it could continue to provide an equally satisfying experience. I’m sorry to say that our three days were somewhat over-priced and disappointing.
Negatives : Bedroom 239 unpleasant outlook and cheap, dark, outdated furniture. Very little surface area both in here and bathroom. No fridge; no air conditioning. The latter, I admit, would be difficult and costly to install and probably interfere with the aged fabric of the building. Fans were available but only received at third request. Public areas require sprucing up. Mirabelle, pleasant environment and see above but under-developed flavours particularly main courses.
Conclusion : The reasons for the inception of The Grand are clearly in line with similar establishments of that period and consequently it has a fascinating history and has entertained some interesting and no doubt demanding guests. With a few tweaks it could continue to provide an equally satisfying experience. I’m sorry to say that our three days were somewhat over-priced and disappointing.
Source: tripadvisor.co.uk
The service from reception on check-in/departure was very poor to say the least.
The concierge were brilliant, very helpful and knowledgeable.
Restaurant/bar staff have outstanding customer service skills.
Excellent location on the sea front.
The concierge were brilliant, very helpful and knowledgeable.
Restaurant/bar staff have outstanding customer service skills.
Excellent location on the sea front.
Source: tripadvisor.co.uk
Stayed at this beautiful hotel overlooking the seafront not too long ago, couldn’t find any faults, the staff were exceptional, everywas was friendly and attentive, genuinely happy, made the experience much nicer. the place was clean, great view, it was lovely, Keep up the good work.
Source: tripadvisor.co.uk
Silver service in aged grandeur.
Really smart waiting staff.
Bar needs organising . Sitting in the lounge enjoying the luxury añd ambience looking at Bar completely covered in dirty glasses. No lights outside in garden after dark either....that could have been made more of
Really smart waiting staff.
Bar needs organising . Sitting in the lounge enjoying the luxury añd ambience looking at Bar completely covered in dirty glasses. No lights outside in garden after dark either....that could have been made more of
Source: expedia.co.uk
Pleasant staff, good location of hotel and parking (which is rare in Eastbourne hotels)
Source: expedia.co.uk
Staying here is like being transported back in time everything slows down including the restaurant service so be patient and do not expect high efficiency I found it was all part of the charm though
Source: expedia.co.uk
Very pleasant stay. Couple of minor problems were sorted on the front line with staff that had the authority to do so. A 5 Star hotel should be able to sort issues as they arise and they did their best to make our stay even better and they succeeded! Fantastic value. Will come again.
Source: tripadvisor.co.uk
The Grand out performed in every way.. First class five star attention and service from all the staff, from the planning stage right through to the event. Accommodation standards very high.
Excellent food. Memorial day. for all the 130 guests.
Excellent food. Memorial day. for all the 130 guests.
Source: tripadvisor.co.uk
