I must compliment Chatfields' staff on their outstanding customer service. Last week we visited the Eastbourne shop looking for a particular type of watch. The assistant dealing with us spent time checking exactly what was available from their suppliers before I reluctantly had to accept that I would have to shop elsewhere, as what I wanted could not be ordered from them. We left the shop happy that we had been given the best advice possible. Today I was rather embarrassed to return to the shop, with the item I had eventually purchased elsewhere, as it needed adjustment. Chatfields again surprised us with their immediate and friendly service, and readily agreed to make the adjustment, with a very small charge. Customer service is very often the last thing retailers consider, but at Chatfields it seems to be the first thing!
I went into this jewellers, not really sure on what to buy as a present for my wife. The staff were helpful and friendly, with a good choice of items. I would recommend this shop to anyone it was a joy to spend my money
In February 2016, gill r said:
Excellent service. Repaired my silver watch within a week and altered a ring. Reasonable cost compared to other local jewellers and work carried out on the premises. Will use them again.
I know James and Alex and find their friendly and professional approach really refreshing. Their passion for the business is obvious which makes you feel they really know what they are talking out! I've bought several things from them and they are all great quality and with their help and guidance I've managed to find the perfect thing for me. Good luck! Catherine Clifford 👍🏻
This is a beautiful shop. The staff are so lovely and helpful, they exchanged a bracelet which I had bought for my daughters 40th birthday when the link broke. I was amazed at their kindness. They definitely deserve to win.
Chatfields are a fabulous jewellers who I have used for years firstly in their Seaford shop then in their Eastbourne shop They cater for all price ranges and are extremely helpful when decisions need to be made ( well in my case anyway) courteous polite and very friendly staff
Myself and my partner had been looking for our wedding bands for some while when we discovered Chatfields Jewellers in Eastbourne. The staff were so friendly and full of knowledge it made us feel really confident with our purchase (buying wedding bands for us was a big deal)! We didn't feel pressured, rushed or 'a nuisance'. The experience was special and something we won't forget for many years to come! Couldn't recommend Chatfields more highly to anyone wanting to make a special purchase!
Chatfields is my first choice of jeweller. Fabulous personal service, friendly staff, wonderful ranges of jewellery and excellent after sales care too. I was initially sorry that they had to move from Seaford to Eastbourne but actually I love the modern, bigger store more.
Friendly approach to customers with designs and jewellery for all ages and occasions and they make you feel special no matter how much you're spending . We love the contemporary decor too. We rate this business 5*s
In the Eastbourne store, I was welcomed so gracefully, I was given great advice about the Dkny watch I was purchasing for my mum, the price was so reasonable! The best thing is for my 18th birthday years ago I was given a designer watch which was NOT bought from here!! But is a very well know store and has gone from rose gold to silver.. Where my mothers is still in perfect intact! I highly recommend Chatfields, if you want great helpful customer service, great prices, and glamorous jewellery!
I love Chatfields because they offer something to suit everyone's tastes. From classic to contemporary jewellery to something incredibly unique and personal. The range means it's my go to place for a special gift as well as smaller token gifts and friends birthdays. The staff are always really friendly and helpful, the shop always looks warm and welcoming and I love being kept up to date on new products and ranges through their social media pages. Overall, I love supporting local, family, independent shops on our high street and Chatfields is the epitome of that. My family and I have been shopping with Chatfields for over 30 years and much like a family doctor, we wouldn't consider going anywhere else. Why would we? I hope they win this much deserved acknowledgement of the strength they add to the Eastbourne shopping opportunities.