Chatfields Jewellers
Latest Reviews
Lovely staff. Professional, knowledgeable, helpful and friendly. Excellent customer service all round.
Source: google.com
A real diamond in the crown of Eastbourne. Alex, James and their staff are knowledgable, professional and eager to help. They have unusual and beautiful pieces of jewellery on display. It’s always a pleasurable shopping experience as soon as you walk through the door. Can’t wait until my next visit 👍
Source: google.com
Excellent customer service, thank you so much
Source: google.com
This is a brilliant independent jewellers. We were recently sold a bad product by a high street jeweller but our experience at Chatfields was a total contrast. We bought an excellent piece at a very competitive price but the really outstanding aspect was the service my wife and I received from Georgie, the lady serving. She was very informative about the product as well as being generally very knowledgeable; she went above and beyond to answer our questions. This is the second purchase that we've made at Chatfields on both occasions we had outstanding customer service.
Source: google.com
It has been such a pleasure dealing with a family run business. friendly, efficient and very price competitive.
I had a bespoke engagement ring made by James, we discussed the requirements and he made a plastic copy for me to check.
After a very minor alteration the ring was perfectly made to my total requirements and at a pleasingly acceptable price.
I had discussed my requirements with two other large Jewellers in Eastbourne and I found both not very interested in making a bespoke ring and both proffered excuses as to the cost of making such a ring.
Following such an excellent experience with the engagement ring, both wedding rings were purchased at a later date.
I would highly recommend Chatsfield Jewellers.
I had a bespoke engagement ring made by James, we discussed the requirements and he made a plastic copy for me to check.
After a very minor alteration the ring was perfectly made to my total requirements and at a pleasingly acceptable price.
I had discussed my requirements with two other large Jewellers in Eastbourne and I found both not very interested in making a bespoke ring and both proffered excuses as to the cost of making such a ring.
Following such an excellent experience with the engagement ring, both wedding rings were purchased at a later date.
I would highly recommend Chatsfield Jewellers.
Source: thebestof.co.uk
I visited Chatfields yesterday to buy a Christmas present for a relative, I had a rough idea what I wanted but the assistant who helped me bent over backwards to offer suggestions and show me the items. The customer service I received was excellent. My purchase was gift wrapped beautifully and I was made to feel like a very valued customer. I will certainly return
Source: google.com
I received fast and friendly service despite the shop being closed due to lockdown<br>I bought two wedding rings, one was engraved, and they were exactly what the my son and daughter-in-law wanted and they are extremely happy with them<br>Alex was very helpful and always was a fast turnaround of e mails<br>I would definitely recommend
Source: google.com
I was so impressed and greatful for the service I received when buying an engagement ring. I had in mind the style of band/diamond and was able to design my own ring. Chatsfields ordered in 2 of my favourite bands and 3 diamonds, these arrived 2 days later and I then went in to inspect the different combinations to get the perfect ring. I thought this way would be hugely expensive but it worked out way better value for money and a one off ring that no other bride has on her finger felt very special. Thanks so much chatsfields, couldn't recommend any more.
Source: google.com
Another great experience with this place. Alex is amazing. I had an idea of what I was looking for, emailed her, she replied with suggestions, I bought something beautiful.
Source: google.com
Ok very expensive bit in your face when being served
Source: google.com
Chatfields is my favourite jewellery store, their range is different, unlike the monotonous offerings from high-street chains. Reasonably priced with a fantastic pre-loved selection too. Combine great customer service with unique choice and prices to suit all, it's where I send my OH on special occasions.
Source: thebestof.co.uk
My engagement ring came from chatfields when they were in Seaford. I'll.always try and purchase jewelry from them as its top quality.
Source: thebestof.co.uk
I went in to get help for the ring I wanted for my partner. Siobhan was the lady helping me go through the choices. She was so patient and helpful giving me the best advice. When I got the ring it was perfect to what I wanted. We also had to take it back for resizing and when we saw her she was so excited and happy for us. I can’t recommend this to get the ring you want. She made the experience much easier for me. I wanted to thank Siobhan for everything. She was so happy when she saw my partners face after the resizing it made me feel happy.
Source: google.com
A wonderful experience from the moment we entered the store. Greeted by the lovely<br>Siobhan Baines-Paul who totally looked after my Mother, with kindness, understanding, patience and knowledgeable professionalism. It made a very special purchase a joy. Thank you xx Beautiful store, beautiful selection.
Source: google.com
Faultless experience at Chatfields in Eastbourne. Siobhan helped me all the way with a diamond/sapphire engagement ring - and thankfully my (now) fiancé loved it!<br><br>Recommend thoroughly.
Source: google.com
Very happy
Source: google.com
Fantastic from Start to Finish. They have been so patient after many many weeks of back and forth designing an engagement ring from scratch! Walked in with no idea of what I needed and ended up with a stunning ring! Cannot recommend highly enough! Thank you to all of the team for their patience and hard work!
Source: google.com
A great experience. Alex helped me design the engagement ring I proposed with. She sourced the emerald cut diamond I wanted, the shoulder diamonds and sapphires and kept me informed all the way through the process of having it hand made. The result - a stunning ring and she said yes!! Thank you Alex! Robin
Source: google.com
Always fabulous service. Shopped here recently for a new watch. My daughter bought wedding rings here too this year. Satisfaction is always guaranteed shopping at Chatfields.
Source: google.com
Recently bought a few lovely pieces of jewellery in store and was delighted with the expetional customer service. The staff were friendly, helpful and polite. An item I wanted was out of stock and was very pleased with the quick delivery. Would highly recommended this jewellers.
Source: google.com
I had the engagement ring for my wife designed and made by Chatfield’s, they really helped me understand what to think about as I was buying it in secret for my (future) wife. She loved thankfully! So good was the service we went back for our wedding rings despite not living the area. They helped me replicate a 12-sided wedding ring to replace my grandads that I was planning to us but had got stolen years before. Not an easy job but they have a great contacts base to have it made especially. Great service!
Source: google.com
I would definitely recommend the services of Alex and James at Chatfields and thank them for their help, advice, guidance and patience throughout the process of remodelling my ring. It was a positive experience with a fabulous outcome. Thank you.
Source: google.com
My wife and I took in a damaged chain to see if it could be repaired. Hannah was most helpful and effected the repair at very little cost. We were very impressed, especially as the repair was done within 30 minutes. Many thanks for excellent, friendly service.
Source: google.com
I was looking for a 21st birthday present for my grandson. Jan Harman the shop assistant was excellent. There were no men's rings in the shop that i liked, so she brought out a catalogue she said " If there is a ring that i like , she would order it for me to view " It was just what i was looking for. Because of Jan's excellent customer service i purchased the ring and so doing, saved me a trip into Brighton. That would have been my next step.Thank you Jan
Source: google.com
One of my favourite shops in Eastbourne - great variety and friendly, helpful staff.
Source: thebestof.co.uk
