Chatfields Jewellers

5/5 based on 195 reviews
Latest Reviews
Wonderful service from Chatfields - my husband contacted them during lockdown in the hope they could find a replacement for a ring he had previously bought for me there, which was accidentally lost at a funeral. Chatfields were wonderful, they managed to source an exact replica, they sized it and Alex hand delivered it to our door within a few days. Their personal touch and how much they care about their customers really shone through. Thankyou Chatfields, we were so grateful for everything you did.
google.com
Source: google.com
I received fast and friendly service despite the shop being closed due to lockdown
I bought two wedding rings, one was engraved, and they were exactly what the my son and daughter-in-law wanted and they are extremely happy with them
Alex was very helpful and always was a fast turnaround of e mails
I would definitely recommend
google.com
Source: google.com
I was so impressed and greatful for the service I received when buying an engagement ring. I had in mind the style of band/diamond and was able to design my own ring. Chatsfields ordered in 2 of my favourite bands and 3 diamonds, these arrived 2 days later and I then went in to inspect the different combinations to get the perfect ring. I thought this way would be hugely expensive but it worked out way better value for money and a one off ring that no other bride has on her finger felt very special. Thanks so much chatsfields, couldn't recommend any more.
google.com
Source: google.com
Another great experience with this place. Alex is amazing. I had an idea of what I was looking for, emailed her, she replied with suggestions, I bought something beautiful.
google.com
Source: google.com
Brilliant service
Informative staff very nice
Very reasonable prices
Very happy customer here
facebook.com
Source: facebook.com
Chatfields have gone above and beyond in their customer service. They have done an absolutely beautiful job of resetting my engagement ring. Unfortunately, due to Covid-19, it was a while before it was able to be collected. However, my partner was given regular updates and an offer was even made to personally deliver my ring to our home. I cannot thank you enough for the wonderful job you have done, one very VERY happy customer! 😊
facebook.com
Source: facebook.com
Chatfields is my favourite jewellery store, their range is different, unlike the monotonous offerings from high-street chains. Reasonably priced with a fantastic pre-loved selection too. Combine great customer service with unique choice and prices to suit all, it's where I send my OH on special occasions.
thebestof.co.uk
Source: thebestof.co.uk
Just wanted to say a huge thank you to everyone who has helped my now husband-to-be with getting an engagement ring at this difficult time! It’s an understatement to say that I love the beautiful ring he’s given me! Thank you for helping him creat a truly unforgettable moment!!!
facebook.com
Source: facebook.com
My engagement ring came from chatfields when they were in Seaford. I'll.always try and purchase jewelry from them as its top quality.
thebestof.co.uk
Source: thebestof.co.uk
Always very friendly, welcoming and accommodating
facebook.com
Source: facebook.com
Ok very expensive bit in your face when being served
google.com
Source: google.com
I went in to get help for the ring I wanted for my partner. Siobhan was the lady helping me go through the choices. She was so patient and helpful giving me the best advice. When I got the ring it was perfect to what I wanted. We also had to take it back for resizing and when we saw her she was so excited and happy for us. I can’t recommend this to get the ring you want. She made the experience much easier for me. I wanted to thank Siobhan for everything. She was so happy when she saw my partners face after the resizing it made me feel happy.
google.com
Source: google.com
Very helpful and nothing too much trouble, whether it be choosing an expensive bracelet or asking them to mend a link on an old, worthless but much loved one.
facebook.com
Source: facebook.com
I took my daughter to choose a cross for her birthday, Chatfields was the first stop and it became our only stop!
Fantastic personal service. My daughter was the focus, she was asked what she wanted and was listened to.
We came away with a beautiful piece of jewellery, beautifully wrapped.
While we were there members of staff were choosing pieces of jewellery that the lovely owners were giving them.
Definitely recommend this family business 🥰
facebook.com
Source: facebook.com
So my Fiancé and I wanted to design my engagement ring together, he knew a proposal with just any ring wouldn't be the right way to go and we do everything together, so it fit.

After looking a little online, we decided to pop into town to get a better feel for things.
Chatfields happened to be the first place we came upon.
Nervous because we were in our motorbike gear (bikers are often judged) we went inside, only to greeted with a friendly smile by the lovely Síobhan.

We spoke at length and I tried some on, to get a better picture what we'd like in our design.
She explained pros and cons and took note of everything we liked

By the time we made our next visit she had the design perfected, all that was left was the biggest challenge, the gemstone.

She sourced about 10 different rare gemstones for us, keeping in regular contact with updates on when we could come in to view them etc.

My God, did she find it!

To summarise... everytime I look at my ring I love it more, it's absolutely amazing and feels like an expression of my soul and physical extension of my being.

You will not find a more qualified person nor a more caring, passionate and enthusiastic jeweller than Siobhan.

Could not recommend more!

Thank you again!
google.com
Source: google.com
A wonderful experience from the moment we entered the store. Greeted by the lovely
Siobhan Baines-Paul who totally looked after my Mother, with kindness, understanding, patience and knowledgeable professionalism. It made a very special purchase a joy. Thank you xx Beautiful store, beautiful selection.
google.com
Source: google.com
Me and my fiancé went in to get our wedding rings and the service from Siobhan was amazing! Better than any other jewelers by a mile. She was so knowledgable and friendly, she helped us find the perfect rings. Highly recommend.
google.com
Source: google.com
Faultless experience at Chatfields in Eastbourne. Siobhan helped me all the way with a diamond/sapphire engagement ring - and thankfully my (now) fiancé loved it!

Recommend thoroughly.
google.com
Source: google.com
Very happy
google.com
Source: google.com
Fantastic from Start to Finish. They have been so patient after many many weeks of back and forth designing an engagement ring from scratch! Walked in with no idea of what I needed and ended up with a stunning ring! Cannot recommend highly enough! Thank you to all of the team for their patience and hard work!
google.com
Source: google.com
A great experience. Alex helped me design the engagement ring I proposed with. She sourced the emerald cut diamond I wanted, the shoulder diamonds and sapphires and kept me informed all the way through the process of having it hand made. The result - a stunning ring and she said yes!! Thank you Alex! Robin
google.com
Source: google.com
Myself and my new wife brought our wedding rings from this store. I had no idea what design I was looking for as I’m not one for jewellery. But it didn’t take long before Alex found the ring for me. Alex also found the perfect ring for my wife which was found in the used collection, we didn’t realise this as all the rings looked brand new due to how well looked after they are. I can not fault the Service here. The shop itself is lovely and all the staff looked well presented. I’d like to thank Alex for her help and we will be back in the future. :-)
google.com
Source: google.com
Always fabulous service. Shopped here recently for a new watch. My daughter bought wedding rings here too this year. Satisfaction is always guaranteed shopping at Chatfields.
google.com
Source: google.com
Recently bought a few lovely pieces of jewellery in store and was delighted with the expetional customer service. The staff were friendly, helpful and polite. An item I wanted was out of stock and was very pleased with the quick delivery. Would highly recommended this jewellers.
google.com
Source: google.com
I had the engagement ring for my wife designed and made by Chatfield’s, they really helped me understand what to think about as I was buying it in secret for my (future) wife. She loved thankfully! So good was the service we went back for our wedding rings despite not living the area. They helped me replicate a 12-sided wedding ring to replace my grandads that I was planning to us but had got stolen years before. Not an easy job but they have a great contacts base to have it made especially. Great service!
google.com
Source: google.com
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Latest Reviews
Latest News & Updates

Chatfields Jewellers celebrates successful launch of New Custom Design Studio.
06/10/2014

Chatfields Jewellers now have a new in store CAD studio that lets you help design your own jewellery. Read article
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