Recently purchased a Ring with earrings to match for a special birthday gift. The service was as always the best in town, including my item being beautifully wrapped. Staff have product knowledge to ensure that the customer is happy. With a purchase or a repair.
I am always absolutely delighted with the service I receive from the team at Chatfields. I always come away with the perfect gift. A fabulous place to buy great presents for the special people in your life.
Having visited the store in recent months looking for a gift, I left the shop feeling very satisfied and happy with the level of service I received. The staff were very helpful going that extra mile to understand the piece of jewellery I was looking for. Highly recommend.
I am so thrilled with my ring, purchased from Chatfields... Excellent service and quick turn around for the resizing. Lovely staff, so pleasant and helpful. Would really recommend going there for a personal experience and service.
I used Chatfields to design a piece of unique jewellery from my late mother's wedding ring. They followed my design to the letter and were courteous, keeping me in touch all the time and, not least, affordable. A great family business.
Went recently to select a present for a dear friend. Staff were excellent in helping me find the perfect present giving me lots of choice for my budget. Love going to Chatfields. The staff go the extra mile to make sure you get the right gift
Bought and had given as presents some stunning pieces from Alex & her fab team. Lovely atmosphere, no pressure sales, allowed to browse in peace. Just lovely. Can't do enough for you with lots of great choice . Thoroughly recommend a trip to this "jewel" of a shop!
In September 2016, Paula K said:
This is a really lovely shop and a great way to get something a bit different but affordable; I've bought 4 pairs of earrings over the last 12 months and each time the service is brilliant- I've got my eye on the next pair already!!
I always go to Chatfields when I have a special gift to get for a loved one and they never fail to solve my present conundrums. Exceptional customer service, great range of gift ideas and stunning jewellery, My favourite shop!
In August 2016, Stephen Lloyd said:
A great jewellers that I have often used myself to buy gifts for my beloved! Lovely people as well
I have walked past many times, and have finally gone in this week, what a lovely shop, very friendly staff who were very helpful. Thank you very much, i highly recommend and will be coming back again.
In August 2016, David R said:
I am notoriously difficult to buy for though my new watch from Chatfileds is awesome. When I first saw it I knew I had to have it. To receive it as a surprise gift for my birthday with engraving it is even more special. Thank you so much.
I must compliment Chatfields' staff on their outstanding customer service. Last week we visited the Eastbourne shop looking for a particular type of watch. The assistant dealing with us spent time checking exactly what was available from their suppliers before I reluctantly had to accept that I would have to shop elsewhere, as what I wanted could not be ordered from them. We left the shop happy that we had been given the best advice possible. Today I was rather embarrassed to return to the shop, with the item I had eventually purchased elsewhere, as it needed adjustment. Chatfields again surprised us with their immediate and friendly service, and readily agreed to make the adjustment, with a very small charge. Customer service is very often the last thing retailers consider, but at Chatfields it seems to be the first thing!
I went into this jewellers, not really sure on what to buy as a present for my wife. The staff were helpful and friendly, with a good choice of items. I would recommend this shop to anyone it was a joy to spend my money
In February 2016, gill r said:
Excellent service. Repaired my silver watch within a week and altered a ring. Reasonable cost compared to other local jewellers and work carried out on the premises. Will use them again.