Chatfields Jewellers

5/5 based on 180 reviews
Latest Reviews
Lovely jewellers, was welcomed as soon as I walked in and had the help of a couple of staff members. They listened to exactly what I wanted and weren't pushy at all. The ring itself is beautiful I can't wait to be able to wear it.
google.com
Source: google.com
would highly recommend chatfields for the best service ever.took partners engagement ring in to get new diamond and the ring came back like new.shout out to millie who looked after me.outstanding customer service 😀
google.com
Source: google.com
Always provides outstanding service! During lockdown they worked with my now husband to sort out my stunning engagement ring (going above and beyond whilst the store was closed). They then worked with both of us to get our wedding bands. And they have more recently sorted the most gorgeous earrings for our anniversary! Will be a repeat customer for many years to come!
google.com
Source: google.com
My silver bracelet is perfect. Thanks for helping me out totally recommended.
google.com
Source: google.com
We bought two rings from Chatfields and received excellent, attentive service. Alex really took the time to show me a wide selection of styles as I was being fussy! We are absolutely delighted with our rings. Thanks James Alex and the whole team there!
google.com
Source: google.com
I bought my beautiful wife's engagement ring from Chatfield's Jewellers and we subsequently returned to them for our Wedding Bands. We were and are over the moon with our purchases, the care and attention to detail provided by the welcoming staff... and all their much needed advice (on my part atleast..). This is a Wonderful family run business that I would both highly recommend and indeed return to in the future for special occasions (or indeed when I am told to...).
google.com
Source: google.com
Chatfield's Jewellers designed and created my husband's bespoke wedding band with him. Chatfield's were able to incorporate the gold from a gold band he had handed down to him from a loved one that passed away. The communication and level of service throughout the process was superb, giving my husband supreme confidence that Chatfield's would create a fantastic piece out of his family's precious gold band.

The final piece was fantastic. It struck the perfect balance between intricate, bespoke gold work, and being comfortable to wear 24/7.

We are both so happy and impressed with the design, quality, and value of the piece, and the level of service, and communication throughout the process.

Thank you, Chatfield's!!
google.com
Source: google.com
Lovely staff. Professional, knowledgeable, helpful and friendly. Excellent customer service all round.
google.com
Source: google.com
A real diamond in the crown of Eastbourne. Alex, James and their staff are knowledgable, professional and eager to help. They have unusual and beautiful pieces of jewellery on display. It’s always a pleasurable shopping experience as soon as you walk through the door. Can’t wait until my next visit 👍
google.com
Source: google.com
Excellent customer service, thank you so much
google.com
Source: google.com
This is a brilliant independent jewellers. We were recently sold a bad product by a high street jeweller but our experience at Chatfields was a total contrast. We bought an excellent piece at a very competitive price but the really outstanding aspect was the service my wife and I received from Georgie, the lady serving. She was very informative about the product as well as being generally very knowledgeable; she went above and beyond to answer our questions. This is the second purchase that we've made at Chatfields on both occasions we had outstanding customer service.
google.com
Source: google.com
It has been such a pleasure dealing with a family run business. friendly, efficient and very price competitive.
I had a bespoke engagement ring made by James, we discussed the requirements and he made a plastic copy for me to check.
After a very minor alteration the ring was perfectly made to my total requirements and at a pleasingly acceptable price.
I had discussed my requirements with two other large Jewellers in Eastbourne and I found both not very interested in making a bespoke ring and both proffered excuses as to the cost of making such a ring.
Following such an excellent experience with the engagement ring, both wedding rings were purchased at a later date.
I would highly recommend Chatsfield Jewellers.
thebestof.co.uk
Source: thebestof.co.uk
I visited Chatfields yesterday to buy a Christmas present for a relative, I had a rough idea what I wanted but the assistant who helped me bent over backwards to offer suggestions and show me the items. The customer service I received was excellent. My purchase was gift wrapped beautifully and I was made to feel like a very valued customer. I will certainly return
google.com
Source: google.com
I received fast and friendly service despite the shop being closed due to lockdown
I bought two wedding rings, one was engraved, and they were exactly what the my son and daughter-in-law wanted and they are extremely happy with them
Alex was very helpful and always was a fast turnaround of e mails
I would definitely recommend
google.com
Source: google.com
Ok very expensive bit in your face when being served
google.com
Source: google.com
I was so impressed and greatful for the service I received when buying an engagement ring. I had in mind the style of band/diamond and was able to design my own ring. Chatsfields ordered in 2 of my favourite bands and 3 diamonds, these arrived 2 days later and I then went in to inspect the different combinations to get the perfect ring. I thought this way would be hugely expensive but it worked out way better value for money and a one off ring that no other bride has on her finger felt very special. Thanks so much chatsfields, couldn't recommend any more.
google.com
Source: google.com
Another great experience with this place. Alex is amazing. I had an idea of what I was looking for, emailed her, she replied with suggestions, I bought something beautiful.
google.com
Source: google.com
Chatfields is my favourite jewellery store, their range is different, unlike the monotonous offerings from high-street chains. Reasonably priced with a fantastic pre-loved selection too. Combine great customer service with unique choice and prices to suit all, it's where I send my OH on special occasions.
thebestof.co.uk
Source: thebestof.co.uk
My engagement ring came from chatfields when they were in Seaford. I'll.always try and purchase jewelry from them as its top quality.
thebestof.co.uk
Source: thebestof.co.uk
I went in to get help for the ring I wanted for my partner. Siobhan was the lady helping me go through the choices. She was so patient and helpful giving me the best advice. When I got the ring it was perfect to what I wanted. We also had to take it back for resizing and when we saw her she was so excited and happy for us. I can’t recommend this to get the ring you want. She made the experience much easier for me. I wanted to thank Siobhan for everything. She was so happy when she saw my partners face after the resizing it made me feel happy.
google.com
Source: google.com
A wonderful experience from the moment we entered the store. Greeted by the lovely
Siobhan Baines-Paul who totally looked after my Mother, with kindness, understanding, patience and knowledgeable professionalism. It made a very special purchase a joy. Thank you xx Beautiful store, beautiful selection.
google.com
Source: google.com
Me and my fiancé went in to get our wedding rings and the service from Siobhan was amazing! Better than any other jewelers by a mile. She was so knowledgable and friendly, she helped us find the perfect rings. Highly recommend.
google.com
Source: google.com
Faultless experience at Chatfields in Eastbourne. Siobhan helped me all the way with a diamond/sapphire engagement ring - and thankfully my (now) fiancé loved it!

Recommend thoroughly.
google.com
Source: google.com
Very happy
google.com
Source: google.com
Fantastic from Start to Finish. They have been so patient after many many weeks of back and forth designing an engagement ring from scratch! Walked in with no idea of what I needed and ended up with a stunning ring! Cannot recommend highly enough! Thank you to all of the team for their patience and hard work!
google.com
Source: google.com
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Latest Reviews
Latest News & Updates

Chatfields Jewellers celebrates successful launch of New Custom Design Studio.
06/10/2014

Chatfields Jewellers now have a new in store CAD studio that lets you help design your own jewellery. Read article
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Independent Retailer of the year
Independent Retailer of the year
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