The Burlington Hotel
Latest Reviews
Very lovely and helpful staff very clean room very good breakfast hotel opposite the sea and pier perfect location
Source: booking.com
Brilliant stay
Excellent location. The building is amazing with great facilities and staff.
Source: booking.com
Easter eastbourn
This was my second visit perfect for shops and walking along sea front
Sorry no dislikes
Source: booking.com
Hotel needs refurbishing
Had to sit at table not set run at of some items food ok location v good
Room was filthy carpets were grubby dirty marks on walls
Source: booking.com
Receptionist was super friendly and helpful.
Source: expedia.co.uk
15 minute walk from train station, a few minutes walk to main shopping area. Hotel has excellent position, friendly staff, seaview room excellent, the odd creaking floorboard added to its charm. Recommended for solo travellers.
Source: expedia.co.uk
Hotel is perfectly fine for the price I paid. Check in was quick and friendly, room condition was fine and shower worked ok. No noise from other guests. I tried both the breakfast and the evening meal. Breakfast was your average buffet but I was impressed by the dinner quality and options. This is an old hotel that will be getting refurbed later in the year. It should be even better after that.
Source: expedia.co.uk
Ok
It was right on the seafront which was lovely. We had a great sea view
It was tired and dated, the whole corridor smelled like cigarette smoke when we got out of the tiny lift, our room smelt like cigarette smoke.
Source: booking.com
Room, reception and restaurant staff
Fire door outside the room 312 was a bit bangy
Source: booking.com
Friendly staff, great location, room was fine. For the price, no complaints at all.
N/A
Source: booking.com
The hotel was convenient for us but we would not stay again. When windy the windows rattle loudly and the door to our room didn’t feel very safe/secure.
There’s a reason they only show “superior rooms” on the website - the standard ones are sub-standard, not very large, mould in the bathroom, musty smell and the property could do with some general improvements throughout (stained carpets, walls, ceiling).
Staff pleasant and helpful.
There’s a reason they only show “superior rooms” on the website - the standard ones are sub-standard, not very large, mould in the bathroom, musty smell and the property could do with some general improvements throughout (stained carpets, walls, ceiling).
Staff pleasant and helpful.
Source: expedia.co.uk
We’ll need break for us both, definitely need d
Location was fine & there was everything you could wish for for breakfast
Just could of done with a little TLC in places
Source: booking.com
You cannot fault this hotel will definitely be back again
Always stay at this hotel for the location
Good food , excellent customer service care
Clean and comfortable Nice touches like biscuits with the tea and complimentary toiletries would be nice
Lovely hotel very old though
Good food , excellent customer service care
Clean and comfortable Nice touches like biscuits with the tea and complimentary toiletries would be nice
Lovely hotel very old though
Source: booking.com
The manager at the reception has saved our trip. We have find ourselves in difficult situation because of
booking.com however the lady she has managed to organise everything. We where very pleased considering the fact that the hotel vas busy due to easter holidays . It was my husbands birthday too so that was extremely important for us to have a good time. The view from tbe window was amazing, staff at the front desk where amazing, staff at the restaurant working so hard and always smiling. This was our second trip to that hotel and we hope to come back. P.s hope you enjoyed the chocolates 💙
booking.com however the lady she has managed to organise everything. We where very pleased considering the fact that the hotel vas busy due to easter holidays . It was my husbands birthday too so that was extremely important for us to have a good time. The view from tbe window was amazing, staff at the front desk where amazing, staff at the restaurant working so hard and always smiling. This was our second trip to that hotel and we hope to come back. P.s hope you enjoyed the chocolates 💙
Source: booking.com
Good overall but room for improvement
Both breakfast and dinner were excellent, as was the entertainment
We are for rooms close together but we’re on separate floors
Source: booking.com
Excellent position right opposite the pier,staff can't do enough for you.
There's nothing I didn't like
Source: booking.com
Enjoyed the sights of Eastbourne but hotel room was a big let down!
The food was very good and the staff were very friendly and helpful. The view from our room was lovely, with a view of the sea and the pier and the Carpet Gardens. Very good position for the town. We also managed to get parked in the hotel every time with a cost of £6 per day, which was preferably a lower cost than parking on roads nearby.
The room was very run down and there were cobwebs on the windows in the bathroom and on the coving of the ceiling in our bedroom. There were hardly any hooks to hang clothes on and nowhere in the bathroom to place your toiletries etc. The bed was comfortable but the room on the whole was very tired looking. It looked like it hadn’t been decorated in years. To be fair, the staff addressed the cobwebs by hoovering them but apart from the that, staying there was very disappointing. There was no housekeeping apart from staff replenishing the teas, coffees and milk. We’ve stayed in the Burlington many times before, and we know many rooms have been upgraded. However, we were put on the 4th floor where we know the rooms have seen better days. We asked for a 2nd or 3rd floor room instead, but were told that they were booked up, but the hotel was quite empty! Would not go back again unless were assured of a clean and refurbished room
Source: booking.com
Pros: friendly staff, hotel in a great location for the seafront, spacious rooms, cheap rates.
Cons: dirty carpets and floors, housekeeping appears minimal, hard beds, building needs quite a bit of maintenance.
Didn't try the food here so can't comment on it. In my opinion the biggest and easiest way to improve the guest experience is to improve the standard of cleaning in guest rooms. It really is poor and makes a bad impression. Hairs in the bathroom, dirty carpets, dirty bins, cups not properly cleaned etc. I'm not surprised other reviews have mentioned vermin. I was so worried about that the whole time I stayed. The rooms need a deep clean. Only if that improved would I stay again.
Cons: dirty carpets and floors, housekeeping appears minimal, hard beds, building needs quite a bit of maintenance.
Didn't try the food here so can't comment on it. In my opinion the biggest and easiest way to improve the guest experience is to improve the standard of cleaning in guest rooms. It really is poor and makes a bad impression. Hairs in the bathroom, dirty carpets, dirty bins, cups not properly cleaned etc. I'm not surprised other reviews have mentioned vermin. I was so worried about that the whole time I stayed. The rooms need a deep clean. Only if that improved would I stay again.
Source: tripadvisor.co.uk
Stayed in the superior room and had a fantastic view of the sea. Staff were nice and friendly and I loved the somersby cider they recommended I try; I was hooked! Bar Manager/Supervisor was very nice and professional and remembered my order which was always a pint of Somersby cider. I would have given 5 srars if they offered room service (although they were kind enough to allow me to bring up my food to the room it would have been easier and nicer to be able to order from the room. Overall I enjoyed my stay.
Source: expedia.co.uk
Value for money
Great breakfast and value
Source: booking.com
Location is fantastic
Location and staff
The property is a bit run down and needs a lot of money spent on it
Source: booking.com
I didn’t have breakfast hear.
Source: booking.com
Slight blemishes to the decor..
I like the close proximity to the beach and local shops and city centre. The breakfast was very tasty and a lot of choices.
The toilet had a stain inside. Also the bathroom door couldn't close properly. The wallpaper was lifting away on the walls. There were no usb sockets to charge your mobile phone. There were two patern ceiling wallpaper styles and not consistent. On the main stairs between the ground and first floor, there was a tea bag left on the stairs from Sunday through till Monday when we left. It takes a while for the hot water to reach the shower. approx 3 minutes.
Source: booking.com
Very good
Breakfast was good.staff extremely helpful and friendly. Room was good size.
Bathroom was ridiculously small and difficult to use.
Bar opens at 3 o'clock. Used to open at midday.
Hotel needs background music as it is too quiet throughout.
Bar opens at 3 o'clock. Used to open at midday.
Hotel needs background music as it is too quiet throughout.
Source: booking.com
Revisited
Stayed here before,staff friendly
Source: booking.com
