The Burlington Hotel
Latest Reviews
Great location
Seafront location. Staff were lovely too
Creaky floors - not sure how you solve that in a very old hotel!
Source: booking.com
Reasonably priced. Dated. Good location
Lovely position.
Very dated
Source: booking.com
Enjoyed my stay at the Burlington
Staff were very welcoming, helpful and friendly. Single room was a good size. I enjoyed the breakfast buffet
Bed wasn't very comfortable, room was too warm but had a fan
Source: booking.com
Great location, staff very welcoming and cheerful
Room was a bit tired. A bit dusty. Carpet edges needed hoovering. Bed was sunken on one side which was mentioned on check out so should be rectified. Overall though good value for money
Source: booking.com
Quaint seafront stay ruined by poor communication
The location was on the seafront; the room was exactly as described "cosy double"; there were 2 armchairs; the windows could be fully opened; and there were 2 additional pillows in the closet.
The bathroom was too snug for a plus sized guest; the curtains were smaller than the windows; when we called reception [from the room] there was no answer; we had to fetch a do-not-disturb sign from reception; the fire alarm went off around 8am - reception said "someone sprayed something" - the fire alarm may be too sensitive; Housekeeping knocked and let themselves in at 11am, although we had late check-out until 1pm; Housekeeping again knocked at 12pm. We booked this hotel 12-months in advance, and immediately requested (1) late check out and (2) blue badge parking. We were given very detailed directions to the hotel car park, but not told there was a £6 daily charge. We found out when we asked reception if we needed to register the car plate.
Source: booking.com
The hotel is about a 15 minute walk from Eastbourne Station through the town and left at the end onto Grand Parade. As such it has a prime location near the beach and pier plus it is close to the shops. Externally the hotel is a little disappointing and like other hotels in Eastbourne it has obviously seen better days. The two lifts are quite small for such a large hotel. I had asked for a room away from lifts/stairs and found my room right at the end of the corridor overlooking Terminus Road where roadworks are ongoing. These started before 0730 and it would have been annoying if my stay had been longer. Clearly this is not the fault of the hotel and few people want to visit Eastbourne and stay in their room. The room itself had functional furniture and fittings but no USB port. The en suite had a good shower fitted over the bath. The windows were old style sash type and needed a clean. There is a large dining room for breakfast which overlooks the pier. Various hot and cold items were available but no poached eggs cooked to order - only scrambled eggs. There is a bar at the hotel and entertainment some evenings. The staff I met were pleasant and tried to be helpful.
Source: expedia.co.uk
The food provided at meal times
The lack of pure water for drinking.
There was no indication as to whether the water was drinkable and not stored in tanks for use.
There was no indication as to whether the water was drinkable and not stored in tanks for use.
Source: booking.com
Situated near the pier and town centre
Nothing
Source: booking.com
Overall stay was a good experience
Great location to access the Pier, Bandstand and main shopping area
Tired carpeting , furnishings and overall building in desperate need of a quality refurbishment
Source: booking.com
Good value but needs modernisation
Location
Friendly staff
Nice room.
Reasonable Bar prices Bar and meal times.
Lifts and public toilets need updating
Accessibility poor for those with mobility problems.
Friendly staff
Nice room.
Reasonable Bar prices Bar and meal times.
Lifts and public toilets need updating
Accessibility poor for those with mobility problems.
Source: booking.com
Nice
Staff friendly
Bed too small
Source: booking.com
Location
Uncomfortable Bed, toilet too narrow
Source: booking.com
Very convenient location and very polite employees
The hotel is in a perfect location. It’s very convenient to the High Street. It is also very close to the pier and all the amenities in the area. I love staying there. This is my third visit will return again.
You need more double beds and when it’s hot, you need lighter duvets or just sheets on beds Your bar area is fantastic. All your employees are very clean and polite.
Source: booking.com
We will be back
Phebe on reception was helpful and amazing but all staff on bar and cleaning and reception was equally good
Nothing
Source: booking.com
An historical hotel . Good position. Staff helpful
Dinner good value for money. Restrictive timings unhelpful. The building in a poor state of repair. Decorating needed. New flooring required to replace stained carpets in bedroom.
Dinner good value for money. Restrictive timings unhelpful. The building in a poor state of repair. Decorating needed. New flooring required to replace stained carpets in bedroom.
Source: booking.com
Dining room staff very good
Bathrooms could do with upgrade
No wardrobe
A vegetarian option for breakfast also change of eggs not just scrambled
No wardrobe
A vegetarian option for breakfast also change of eggs not just scrambled
Source: booking.com
If you want jaded elegance and you’re not fussy, stay here; this hotel needs a lot of TLC but the staff were very helpfu
Sea view
It was very tired and generally quite unkempt. Our room was sea view but the windows were filthy and lots of cobwebs outside. The room itself was on a slope so when in bed we felt like our feet were up higher than our heads. The level of cleanliness was very poor. There was a pair of someone else’s underwear left in the room when we arrived! We had to ask for it to be removed. There was also a bottle of cleaning fluid/bleach left by the cleaner.
Source: booking.com
Great views from sea rooms.
I’ve stayed here quite a few times and I’ve tried various rooms. The sea view is definitely worth the extra cost.
The staff are amazing, extra kudos for the young gentleman at breakfast. Nothing really.
The staff are amazing, extra kudos for the young gentleman at breakfast. Nothing really.
Source: booking.com
Friendly staff great location. Basic but comfortable room. Ok breakfast.
Source: booking.com
The hotel was in need of tlc. The rooms were respectable although fairly basic. Food was great and breakfast had good selection so it was worth the money just for that. Parking was extra in car park to rear but that was helpful because the hotel is overlooking the seafront and pier.
All in all you get what you pay for and it's not the Ritz!
All in all you get what you pay for and it's not the Ritz!
Source: google.com
This is a luxury hotel. Well relaxing, good stuff.
Great location.
Well worth the money
Great location.
Well worth the money
Source: google.com
Made to feel very welcome, friendly staff,amazing view very spacious room good value for money.
Source: google.com
Wonderful reception staff on arrival and a fantastic room. Will definitely rebook.
Source: expedia.co.uk
Ok
The hotel room wasxa bit tired as was the hotel but other than that alokl very good .
Source: booking.com
In need of refurbishment
Breakfast was good. Some of the staff were great, others not so good. Well placed for everything Eastbourne has to offer. Good ses viee
It's difficult with a large Victorian building that has to stand up to sea winds etc but the place is in urgent need of a makeover. Some of the areas were tired, some tatty and the former glory that the hotel probably enjoyed in its heyday has certainly faded.
Source: booking.com
