The Burlington Hotel
Latest Reviews
A pleasant and affordable stay with good food and excellent staff
The staff and the food were very good. The blinding needs a lot of upgrading. Disability access was limited and the entrance point needs to be clearer.
Attention to detail on my dietary requirements wasn’t so good, with messages not being passed on, but problem solving was good.
To help people with dietary requirements feel they are getting value for money on the meals, rather than excluding things they can’t eat, because there is an ingredient(s) that they can’t have, it would be good if the venue could work to offer similar meal items without the problematic ingredients rather than the person not being able to have the item at all. Eg there was a lovely cherry pie on offer for pudding one (indeed this related to many desert items) but I couldn’t have it as it had a wheat base (gluten), making the same pie but with gluten free flower would have meant I could have chosen that item from the menu. Instead I was left with just having fruit salad most evenings or nothing at all despite some lovely items being offered to others. The facilities clearly need upgrading and wheelchair access in and around the building needs improvement, and for existing plans, greater clarity.
The photo advertising this venue on Booking.com needs upgrading as the present one shows the Carpet Gsrden at the front. This has now been entirely removed by the Council and the front now looks very different. This should be shown in the new pictures, otherwise it’s a bit misleading.
Ventilation in the rooms could be a bit better, my room got very hot and stuffy as the weather was humid at times, having clarity about how to pen windows a bit farther would have been helpful. Something else to be improved is the arrival pack. This was virtually non existent. More of information about hotel services, advice, activities and local events in the area I that pack would also be helpful. Having this in other languages would be good too. I appreciate that people can look on line perhaps but with most of the people saying there during g my visit being well over 60, there is a good chance people may not be regular users of the internet so written information packs are important. All in all the visit was value for money all things considered and the staff were very good 👍
Attention to detail on my dietary requirements wasn’t so good, with messages not being passed on, but problem solving was good.
To help people with dietary requirements feel they are getting value for money on the meals, rather than excluding things they can’t eat, because there is an ingredient(s) that they can’t have, it would be good if the venue could work to offer similar meal items without the problematic ingredients rather than the person not being able to have the item at all. Eg there was a lovely cherry pie on offer for pudding one (indeed this related to many desert items) but I couldn’t have it as it had a wheat base (gluten), making the same pie but with gluten free flower would have meant I could have chosen that item from the menu. Instead I was left with just having fruit salad most evenings or nothing at all despite some lovely items being offered to others. The facilities clearly need upgrading and wheelchair access in and around the building needs improvement, and for existing plans, greater clarity.
The photo advertising this venue on Booking.com needs upgrading as the present one shows the Carpet Gsrden at the front. This has now been entirely removed by the Council and the front now looks very different. This should be shown in the new pictures, otherwise it’s a bit misleading.
Ventilation in the rooms could be a bit better, my room got very hot and stuffy as the weather was humid at times, having clarity about how to pen windows a bit farther would have been helpful. Something else to be improved is the arrival pack. This was virtually non existent. More of information about hotel services, advice, activities and local events in the area I that pack would also be helpful. Having this in other languages would be good too. I appreciate that people can look on line perhaps but with most of the people saying there during g my visit being well over 60, there is a good chance people may not be regular users of the internet so written information packs are important. All in all the visit was value for money all things considered and the staff were very good 👍
Source: booking.com
The food was exceptional! Staff friendly and very efficient. Bedroom was refurbished very well. Shower great ! Both a fan and radiator supplied.
Beds were comfortable and beding lovely and clean Windows filthy with pealing paint inside and out. ( this did not affect our stay )
Bathroom needs an update but again did not affect our stay. Could do with a grab rail to get out of the bath. Could do with more plugs.Could not take photos out of the windows as they were filthy and didn't open
Beds were comfortable and beding lovely and clean Windows filthy with pealing paint inside and out. ( this did not affect our stay )
Bathroom needs an update but again did not affect our stay. Could do with a grab rail to get out of the bath. Could do with more plugs.Could not take photos out of the windows as they were filthy and didn't open
Source: booking.com
The burlington is a great hotel and value for money
Great hotel food good staff good great location seaview from room lifts your spirits Eastbourne is an excellent place to holiday
Nothing
Source: booking.com
We will go back soon.
The price was very low, we had a superior room with sea view, with half board.
We thought we would probably only have breakfast & eat out in the evening.
Breakfast was very good & the evening meal was good enough, very good value.
We thought we would probably only have breakfast & eat out in the evening.
Breakfast was very good & the evening meal was good enough, very good value.
Source: booking.com
Great location and able to park in there car park a big bonus on the sea front
Food was realy good Felt like a youngster among the other visitors
Food was realy good Felt like a youngster among the other visitors
Source: booking.com
Great time staff very helpful will be happy to go back well done 👍 and food was lovely
Source: booking.com
Food in restaurant and bar
Source: booking.com
Relaxing
Central to Seafront pier and shops
Overlooking Sea
Entertainment with vocalist in main bar
Area and dance floor
Car parking
Friendly staff on Reception Didn’t like lifts one kept breaking down
the other was too small and only for two people
Overlooking Sea
Entertainment with vocalist in main bar
Area and dance floor
Car parking
Friendly staff on Reception Didn’t like lifts one kept breaking down
the other was too small and only for two people
Source: booking.com
Ideal for a short break in Eastbourne.
Location and informal atmosphere of the hotel and staff.
The old lifts.
Source: booking.com
Satisfactory and thank you
clean room and breakfast perfect for overnight stay if staying in Eastbourne for an event or stag do etc
nothing springs to mind on such short visit
Source: booking.com
Great, fairly price accommodation
The staff were very friendly and nothing seemed too much trouble.
The breakfast was very tasty and the buffet option had great variety. To be honest it wasn't so much i didnt like it as i wasn't expecting red carpets and crystal chandlers but i felt it was a little bit neglected. Could do with a lick of paint to bring it back to life.
The breakfast was very tasty and the buffet option had great variety. To be honest it wasn't so much i didnt like it as i wasn't expecting red carpets and crystal chandlers but i felt it was a little bit neglected. Could do with a lick of paint to bring it back to life.
Source: booking.com
Helpful and friendly staff
Some of the single rooms need to be brought up to standard. One single room.had aleak from a shower above.
Source: booking.com
Comfortable bed & armchairs. Carpet not very clean & wood work tatty. We had a lovely seaview but the room was almost unbearably hot even with the supplied fan, maybe the bigger rooms are more airy. All staff very good & helpful with charging my husband's mobility scooter. Breakfast buffet plentiful wouldn't have minded a change from scrambled eggs though. Coffee was excellent.
Source: expedia.co.uk
Great position and added bonus of payable car park behind the hotel. Bar, restaurant and reception staff were excellent.
Cleaners not so good and rooms in need of a good deep clean. A Victorian hotel so quite quirky.
Breakfast adequate and reasonable prices at the bar.
Would be happy to return there.
Cleaners not so good and rooms in need of a good deep clean. A Victorian hotel so quite quirky.
Breakfast adequate and reasonable prices at the bar.
Would be happy to return there.
Source: expedia.co.uk
Well located in Eastbourne.
The location is excellent.
Its a tired old hotel in need of major rejuvenation.
Source: booking.com
Our rooms are usually very good. This one we stayed in this time not as good. The carpet was dirty, small beds but ok. The bathroom a bit cramped. Apart from carpet room was mostly clean. As always the staff good and very nice breakfast.
Source: expedia.co.uk
Would easily stay here again
Massive room (superior twin) comfy and clean with great views of the sea and pier. Nice big shower, loved it.
Snug lift! Teeny tiny! But other than that, I can’t fault it.
Source: booking.com
Love Eastbourne, will come again.
The location of the hotel is superb. We’d bought the superior sea view room which had a magnificent view of the promenade and the sea. The food was good and plentiful, breakfast excellent. Rooms serviced daily if required.
This hotel is very old so if you can see past the quaint old fashioned style and features , then you’ll love it. Having a room at the front of the hotel and the weather being very hot at the time, the road noise was very noticeable.
This hotel is very old so if you can see past the quaint old fashioned style and features , then you’ll love it. Having a room at the front of the hotel and the weather being very hot at the time, the road noise was very noticeable.
Source: booking.com
Great location, lovely staff, comfortable bed and armchairs, fantastic view.
The first room we were allocated smelled damp (no good for an asthmatic) but the receptionist very efficiently swapped us to another which was perfect. The only issue was the loud party going on outside late each night by the pier, which was nothing to do with the hotel but annoying nonetheless.
Source: booking.com
Excellent
No problems with the self service breakfast arrangement, much better than having the waitress service here a few years ago.
Location is ideal for the Promenade and accessing the South Downs. The bottom of the Room doors are not fire sealed, to prevent smoke entry, all the rest of the building appears to comply with current fire safety regulations.
They do need to inform guests on the date and time they undertake the weekly fire alarm test, as no warning was given.
Location is ideal for the Promenade and accessing the South Downs. The bottom of the Room doors are not fire sealed, to prevent smoke entry, all the rest of the building appears to comply with current fire safety regulations.
They do need to inform guests on the date and time they undertake the weekly fire alarm test, as no warning was given.
Source: booking.com
Staff friendly the two lads on the blue bar absolutely spot on 👌reception team very polite and welcoming
The badish points are the bathroom needed attention sloping floor and just really tired decor
Apart from that we had a lovely time thank you 🙏
The badish points are the bathroom needed attention sloping floor and just really tired decor
Apart from that we had a lovely time thank you 🙏
Source: expedia.co.uk
Great location. Staff can not do enough for you.
Source: booking.com
I would definitely come back to this hotel — of course, if the price is still attractive. For those who have never been
Review of my 3-night stay in Eastbourne
First of all, all the hotels by the seaside in Eastbourne are very old and definitely in need of renovation. This affects the overall quality, and the prices are generally inflated just because of the location. It’s worth checking the prices carefully before your trip, because they can jump very high. We were lucky to book a room at this hotel just 2 days before arrival at an attractive price — we paid £220 for 3 nights, which is acceptable. Fun fact: when I checked availability on Saturday for just one night (Saturday–Sunday), only three very poor hotels were left, and the prices were around £350 per night — so you really need to plan and book early.
As for this hotel: the location is great, not far from the pier and the main street with shops and restaurants. However, our room was facing that street, so if you like to sleep in late, be aware that the street noise might disturb you. The ladies at the reception could have been a bit more welcoming — some of them seemed like they didn’t really want to be there.
The hotel seems very popular with elderly guests, which for us was actually a plus because we value peace and quiet. In another hotel in the past, we ended up with big international groups of young people, and they completely ruined the stay with loud conversations, running through the corridors, and playing music — fortunately, nothing like that happened here.
Summary:
I would definitely come back to this hotel — of course, if the price is still attractive. For those who have never been to Eastbourne, keep in mind that the standard of all hotels here is not quite like what you might expect in other countries, so don’t be surprised. But yes — I would return to this hotel.
First of all, all the hotels by the seaside in Eastbourne are very old and definitely in need of renovation. This affects the overall quality, and the prices are generally inflated just because of the location. It’s worth checking the prices carefully before your trip, because they can jump very high. We were lucky to book a room at this hotel just 2 days before arrival at an attractive price — we paid £220 for 3 nights, which is acceptable. Fun fact: when I checked availability on Saturday for just one night (Saturday–Sunday), only three very poor hotels were left, and the prices were around £350 per night — so you really need to plan and book early.
As for this hotel: the location is great, not far from the pier and the main street with shops and restaurants. However, our room was facing that street, so if you like to sleep in late, be aware that the street noise might disturb you. The ladies at the reception could have been a bit more welcoming — some of them seemed like they didn’t really want to be there.
The hotel seems very popular with elderly guests, which for us was actually a plus because we value peace and quiet. In another hotel in the past, we ended up with big international groups of young people, and they completely ruined the stay with loud conversations, running through the corridors, and playing music — fortunately, nothing like that happened here.
Summary:
I would definitely come back to this hotel — of course, if the price is still attractive. For those who have never been to Eastbourne, keep in mind that the standard of all hotels here is not quite like what you might expect in other countries, so don’t be surprised. But yes — I would return to this hotel.
Source: booking.com
Perfect beach and pier location with lovely sea view from bedroom. Excellent breakfast choice and food quality. Will be back...
Source: google.com
Hotel has seen better days though room was comfortable and clean.
Friendly staff and good location
Friendly staff and good location
Source: google.com
