We visited the Burlington Hotel on a standard Shearings 5 day coach holiday (8-12th May 2017). The hotel is right on the sea front almost opposite the pier. The public areas are very well maintained but as is often the case our particular bathroom was a bit "tired" and in the small bath the shower curtain clings to you - not a very pleasant sensation. The bedroom however was spacious and the beds were the best we had slept in in any hotel. The breakfast was a buffet with plentiful stock of very well cooked items. Other meals were fairly standard Shearings fare but served by very pleasant waiting staff. The hotel location is excellent with just a short walk into town. Would be happy to stay there again but hope to get a proper shower cubicle,

The room we had was in need of a refurbish, wallpaper peeling, bathroom toilet cracked, shower very poor, the food in the dining was poor, the meat came u and was cold time you got the vegetables, we have been going for the last 3 years I am afraid, we are looking elsewhere for next years reunion, I thought shearing holiday hotel where supposed to be good, very disappointed

We have recently stayed at this hotel as part of a 5 day Shearings holiday. The overall experience was real value for money. We did not pay for an upgrade and our room was at the back of the hotel. It was perfectly adequate for our needs and was also nice and quiet. The buffet breakfast selection, both hot and cold, ensured that we all had a good start to the day. The evening meal was waitress service and there was plenty of choice within the menu. The food was well cooked and also delicious. The location of the hotel is superb. Evening entertainment was provided. The lifts and also toilets on the ground floor were quite scruffy but otherwise the décor was quite acceptable and much of it has been done recently. We would certainly return to this hotel.

We have just got home from our weekend away, room was very clean and tidy lovely sea view, staff are always friendly and it's nice to see and recognize staff from previous visits, we will be back later in the year as its so relaxing

We stayed at the Burlington for a Shearings 5 day break.
We had a good trip down thanks to our driver, Peter, who is a very friendly and jocular chap.
On arrival we were greeted by the general manager, Christine, who came across as friendly, efficient and helpful. Chris gave us an overview of the hotel and stressed that her priority was that we enjoyed our stay. We did not see Chris again during our stay but her influence was evident in the friendly and efficient way the staff carried out their work.
Our room was on the 3rd floor with a great view of the pier almost directly opposite. We had paid extra for the view and for a standard plus room and felt that this had been well worth it. Our room was comfortable, well furnished and clean.
Meals at the hotel were very good and we particularly liked the buffet breakfast which was hot, fresh well cooked and frequently topped up. Evening meals were also very good and we felt that the choices available were adequate for most tastes. The dining room staff were very busy and worked hard. Alexis was our waiter and he was really friendly and efficient and despite the pressure of work he remained friendly and efficient and we were served promptly with our meals which were hot and plentiful.
The bar staff were efficient and friendly and the entertainment was good. My only criticisms, which are common with many hotels, are the price of drinks and that whichever of Shearings hotels we have stayed at the beer and lager are the same no matter what part of the UK we are in. it would be an added bonus if local beers were available on draught rather than the expensive bottled ones.
The reception staff were always friendly and helpful whenever we spoke to them. Worthy of special mention are Dione and Ivone.
There were five coach parties and people who had made their own way to the hotel so it was very busy the staff seemed to carry out their work in a pleasant, cheerful and efficient way and we felt that we were well looked after.
Chris should be very proud of the efficient and friendly team she has and we would certainly have no qualms about staying at the Burlington again. Thank you Chris and team for a very pleasant stay

Room 250 (2nd floor)- L O N G walk from 2 tiny lifts (3 & 4 persons) but well modernised from visit c 4-5 yrs ago. Food good (but didn't like the change to 'self-service' hot food @ breakfast) And those toasters! Well if you like standing in a queue for c 5mins & often getting burnt or underdone toast, it's gr8!! Overall no real complaints - Shearing's give "service" all-the-way, ESPECIALLY their jokey/friendly & very helpful drivers' But surely with their new U.S investment they could improve Gateway interchange facilities. The 'PA' system is worse than that of good old British Rail - maybe the addition of illuminated/computerised signage (as used in GP surgeries/hospitals etc )@ various points around the 'hangar' would be of help to customers & staff alike,

Breakfast buffet was excellent, the chef constantly replenished the food, which was all freshly cooked and hot. A good start to the day is essential to my way of thinking!!
A barrier for the car park would be better than having to disturb the receptionists.
Generally very good value for money.

This hotel is in a great location,not far from the town and other amenities, although the rooms are a little dated they are a good size, Televisions could do with updating, as only able to get a few channels free wifi in the main area, although it would be nice to be able to pick it up in the rooms. Breakfast was good,with a nice mix to choose from, diner was o.k.but not great.

We stayed at the Burlington Hotel last week on 5 day Shearing holiday. There were 4 of us and we had rooms on 3rd floor at the back, we would have preferred rooms at the front however for 4 nights the rooms were adequate kept clean and tidy daily. Tea and coffee topped up daily.
The food was good with choices at main meal and buffet breakfast. I am food intolerant and diabetic however I always found food to eat and enough of it. Our waiter was very good
Kevin our driver was excellent. We paid the extra for the one trip and that was very good with Kevin and Pete on coach. It was a very enjoyable holiday.

I have just booked a four day mid-week break for myself and my Mother at this Hotel in July.

I had pretty exacting requirements, Large room, sea view etc.

I feel I have to write a review about the Lovely receptionists before I forget.

I had to ring the hotel several times to enqluire about rooms. Carla the Receptionist I spoke was not just friendly, she was extremely helpful and polite, even making enquiries with Housekeeping for me, she was much more professional, helpful and polite than any Hotel Receptionist I have spoken to before and that is in many Hotel over many years.. I also spoke to Mary and Yvonne who were both polite, but Carla was the main person I spoke to and a very good Ambassador for the Bay Burlington.
I am now hoping our stay will be good, which I look forward to reviewing in July.

Comfortable room, clean, newly refurbished. Food satisfying, choice of evening meal, very flavoursome. Shearings have now changed breakfast to buffet style rather than being served by waiter/waitress . We do prefer to be served by waitress than having to keep getting up and down from table to collect food and make toast etc. Evening entertainment is always a bonus especially if the weather is poor and for the elderly who prefer to stay inside than walk into the town. Will visit again, thanks for everything

This is a first for us this hotel had amazing staff who couldn't do enough for you really helpful and happy at all time. The food was very good especially the breakfast where you can help yourselves with even the cooked side of things always fresh. Although we had refurbished rooms they were still a little tired looking but no problem as we only wanted to sleep in then all very clean. We had a three night weekend stay and being so close to everything didn't need the car, although we did use it Sunday to visit Michelham Priory which was a beautiful place. Would recommend this hotel.

After a long drive on a very comfortable coach we did not know what to expect when we arrived. The hotel manager came onto the coach to welcome us which was good. We did not have to struggle with cases as the hotel brings them to your room for you.
The room on the 3rd floor had been modernised the beds were comfortable & clean.
Food could not fault it at all (better than some 3/4* hotels abroad) Maria our waitress was lovely and very polite. Mark the entertainer was good fun, in fact all the hotel staff could not be faulted. We chose not to go on the excursion so cannot say what that was like, but just to add our driver Alan was very always polite to all passengers.
Would definitely recommen.

Been here a few times now always easter .nice and quiet evening entertainment with bingo and quiz freindly .Brighton and hastings just down the road squeaky floors small lifts no doubt we'll be back here next year nice too see the pier has been rebuilt

Have stayed several times at this hotel. Standard seems to be declining little by little. Guests signing for self drive holidays need to be careful they are not paying more than those on coach tours.
All areas of hotel are clean and staff are polite and cheerful. Meals are the weak area. Although breakfast is supposed to be available until 0915h if you arrive after about 0850 the hot buffet area is a sorry sight, curly bacon and crunchy sausages with, if are lucky, a rubbery egg.
The dinner menu appears varied and adequate, but quality let's it down and portions are on the small side. A variety of vegetables served everyday but they are usually overlooked to a degree of purée.
The week of my stay the hotel was over warm/hot requiring windows open all day and all night. Radiators were on in the corridors! Windows open at night in front facing rooms means the sound of the sea lulls you to sleep. Unfortunately there has always been a badly fitting manhole cover in the road outside which clunks as cars run over it. This can be a rude awakening. Please get the council to fix it.

Had a lovely break in Eastbourne. The hotel is old and some areas need updating but the staff and facilities are good. The food was average but typical of this kind of holiday and quite acceptable. Trips ok but terrible driver - no personality so spoiled the excursions as he had no knowledge of the area. Overall though, very good value for money. We updated to a sea view room and was well worth it. Eastbourne is spotless and has a lovely promenade. Would definitely recommend.

We arrived Saturday afternoon and checked in by very nice lady. We had trouble finding a permit holder parking space what the hotel charge £1 per 24 hour parking. We found a ncp small multi story car park 3 minute walk from hotel, cost £5 for 24 hrs and is locked up after 9 pm until early morning, suited us fine. Hotel refunded our permit slip with no problem. We expected the hotel to be grubby after reading some of the reviews, we were pleasantly surprised how clean and fresh everything was on arrival, we had a sea view room on third floor. My husband and I felt like we were in a Premier Inn room, very nice. We had a buffet breakfast in the morning which we enjoyed. The breakfast room was not too busy, they do seat in certain areas, bit bunched up in places would have been more comfortable if guest were spread out a bit. Nice staff all very polite. Would definitely stay here again

We travelled here with Shearings for a 5 day break in February. Although we got off to a bad start - we were offered a room which should not have been offered to anyone due to its condition - the staff were great and dealt with the problem very efficiently. We were given a room with a lovely view of the sea. We were able to watch the sunrise and sunset from the comfort of our room. The food was good, the entertainment was O.K.

Once the rooms in need of upgrading and refurbishment are completed this will be a decent hotel.

Overall the trip was fine.

This hotel is in a great location some tired areas corridors and toilets need upgrading room was a good size food very good I had a problem with the shower as I couldn't regulate the temperature so found washing my hair difficult. also we had a letter to be vigilant regards security but got home one day and door was unlocked so not happy about that.

The setting on the seafront was the highlight for me. The hotel is fine and the rooms are actually large, spacious, and fairly modern. The breakfast was ok although I was a little annoyed at being seated so far from everyone else. This hotel seemed to cater for an older crowd on this weekend but overall it was pleasant enough.

Just back from mid week break at this hotel booked a sea view room and because of the single glazing and wind had to move rooms were offered choice of three other rooms one also on sea front and just as bad one a double we booked a twin and the other was warm unfortunately overlooked a flat roof with decaying birds on it thread bare carpets not what we wanted when we booked but staff are amazing and very helpful

Just returned from a 5 day break with National Holidays at the Burlington. The hotel is an imposing looking building in a prime position almost opposite the pier. We booked a seafront room (319) and were pleasantly surprised with the room size and storage choices. The bathroom was also roomy with a good walk-in shower. Access to rooms is via 2 lifts, one of which is tiny. As this is a Victorian building the steps are rather steep and winding..
The restaurant is massive with very efficient staff of all nationalities. Our waitress was Polish and a gem. Food was well cooked and plentyfull with good choices ,Breakfast was self service and could not be bettered.
Evening entertainment was hit and miss with Mark the camp compere doing everything to keep the punters happy (mostly successfully) . Bar prices were a little steep if you were not on a voucher deal.
All staff from reception to cleaners were very friendly and helpful and were a credit to the hotel.
With a more varied entertainment an extra star would have been given but all in all the Burlington was a good choice.

We've just returned from a thoroughly enjoyable break with Shearings at this hotel.The location is great,overlooking the pier & not too far from shopping centre.We upgraded to a sea view refurbished room(303) & it was lovely,it had a big bathroom with bath & shower.The beds were very comfy & the furnishings really good.The view was wonderful overlooking the pier & beach.The dining room was pleasant & the staff very helpful,the food was adequate always given a choice & served hot.The reception staff were helpful & polite as were the bar staff & the entertainment was enjoyable.Their are areas of the hotel that need an upgrade but nothing drastic.We would definitely recommend this hotel.

Just returned from mid week break with Shearings at the Burlington.Hotel was good had room on the 4th floor with sea views(worth the extra) .Food in the restaurant was good had chefs special on 3 nights you had your own table which was handy.The staff where very good and helpful entertainment was ok the chap on Thursday on the piano was great .A special mention to our driver Peter he was great from start to finish with is good knowledge of the area 10 out of 10 for him .Would go again on this break

Very nice room over looking the sea,Our room was kept spotless by a very polite
house keeper.food was very good,100 yards from the pier. 10 minutes from the town center .
entertainment was very good
We will be going again.
thanks to all the staff