Dated and basic but well priced, very friendly and helpful staff, excellent WiFi, clean and tidy.

The best thing about this hotel is the location. Rooms are quite modern and sufficient for a short stay. The service good and the receptionist very friendly. The choice of breakfast not great though, unless you want full english and not much apart from that. Also, the hotel needs a proper refurbishment, it has the dirtiest carpets on the staircase I have ever seen and this includes hotels in Africa. Doors in the corridors and the toilet have disgusting dirty patches where people touch it. No sanitizers in the toilets. I would recommend it for 1-2 nights stay, not longer.

Place is dated but bedding and towels clean.
Service fantastic and also the entertainment on Friday night was great fun.

Absolutely lovely hotel location opposite the beach and pier the gardens are in full bloom colourful flowers room was perfect we have decided to book a room with a sea view next time

The hotel enjoys the best location, in my opinion, in Eastbourne. Opposite the pier and beach and close to the town centre. Rooms are basic but perfectly ok. The hotel had a singer on but I could only endure more than one song so decided to take our drinks to the nice “indoor balcony” overlooking the beach. But others did enjoy it.

The big thing that lets this hotel down is breakfast. It was terrible, cheap ingredients, rubbish back, plastic sausage, no butter, bad coffee. I complained and was simply told head office source the supplier.

All staff were extremely friendly and helpful.

I would go back but next time room only!

The Burlington does get some bad reviews, and I get that it’s not the best, newest, shiniest or even cleanest. But it’s superbly located, good value for money, and has friendly and efficient staff. Our sea view room had 4 big windows, and all could see the sea, the room was bright and clean, the linens all clean, and everything worked just fine. The chap who checked us in was knowledgeable and gave us the full spiel that we needed to know. Breakfast being self service meant we could go at our own pace and everything was well cooked and tasty. Yes the outside could do with a clean and paint, the floors and doors creak, the windows do need a clean, and with so many carpets I’m not surprised they don’t all get vacuumed to perfection! If you choose to book a non-sea facing room, you get what you pay for, if you want cheap and cheerful, then this is what that kind of hotel offers, and reminds me of hotels I worked in when I was younger. Definitely of an era, but comforting in a timeless sort of way.

We are still here! Arrived early and ensconced ourselves in the bar and watched the 1st day of Airshow.Checked in a little early. Front of House team are fabulous. Really helpful and kind, nothing too much trouble. We asked for extra pillows and housekeeping rocked up with 2 more, plus a fan for the room. We are in room 339 with far reaching views of The Downs. Room is huge. Plenty of plug sockets, and USB too! Tea and coffee plus a coffee machine. Bathroom is lovely. Huge walk in shower with complimentary shower gel. No hand soap but I always bring a little one. So no issues there. Location is perfect. Directly opposite pier, walking distance into town centre and station. Parking, there is a little one round back of hotel and a NCP round corner too. All in all, a fabulous 1st night's stay

Great location, great staff, good food. Sadly the hotel could do with some renovation but everything works ok so it didn't matter

Let's be honest, this is an old hotel in need of renovation, but... where it matters, it is just great. They are tackling the renovations, bit by bit. The place is clean and well cared for even if is pretty scuffed around the edges in the common parts and exterior.
The rooms are crisp, clean and recently decorated. The beds were very comfortable, the bed and towel linens clean and well maintained. The shower was hot with good water pressure. Our room and bathroom were enormous! Really very good value for the price and much bigger than other nearby hotels.
The view was wonderful, the room temperature very reasonable, given it was 30C outside and we were given a very effective extra fan.
The door spring was a little weak so we felt bad everytime our door closed loudly! The corridors are a little creaky, as is to be expected. And, sadly, the beautiful high ceilings in the corridor are obscured with ghastly ceiling tile suspended ceiling now - hopefully, in their renovations they will change this back to the beautiful corniced plasterwork ceilings it had when it was built.
The doors are solid with good secure lock.
As is to be expected for a holiday town there are youngsters on the promenade near the pier until around 11.30 when the promenade lights get turned off. If that will disturb you, choose another hotel since the kids are gonna be there having a lovely time whether you like it or not! Or ask for a room at the back, away from the sea view. Or wear some ear plugs, close the window and draw the curtains.
The staff were absolutely amazing. I don't think I have ever met such professional, friendly and helpful staff in such a big hotel before. Outstanding. It is astonishing how far a good bit of helpful welcome and communication goes to making you feel happy with your stay.
This was once a magnificent grand hotel. Over time, I am sure they will bring it back to former glories. Very good value for an inexpensive hotel. Well done team!
Oh, and the WiFi worked just fine!

Staff were friendly and the food was good; it's an ongoing operation to keep the hotel up to standard, but they are all doing their best.,

Nice rest weekend

Excellent value for money, stayed with my husband and 2 children in 2 inland rooms. The hotel is a beautiful old building which clearly is a money pit and needs loads doing but it has wonderful original features which is an interesting feature. Our room on 4th floor was spotlessly clear with new carpet and clean paintwork. Breakfast was very good selection and kept replenished all the time. Staff work so hard and couldn't do enough for you. If you wanted your room to be serviced you could but we just asked for new towels, loo rolls and coffee and was left to our own devices. Bar drinks very reasonably priced and good entertainment. Reception staff went our of there way to help out, on one occasion when needed plasters for blister. People will complain about silly little things but for the price we paid I thought we got amazing value after all.you don't live in your room . If you want perfection try the grand, it will cost you alot tho

Yes it needs a little bit of TLC, but the service, staff, bedrooms, food and entertainment are incredible value for money

Our rooms on the 4th floor with sea views were clean, tidy and spacious

Breakfast is typical English fayre with a continental option too - good quality all round

Any issues we had during our stay were handled brilliantly by the staff and we came away incredibly impressed with this hotel

We have recently stayed at the Burlington Hotel Eastbourne (12,13,14/07/24). Hotel very very tired and in need of major refurbishment throughout. We reported our shower NOT working on the first evening (Friday). Then again TWICE more only to be told, the shower could not be repaired until the following Monday morning, the day we were leaving. We were not offered to change rooms just told to basically, get on with it.

The rooms are not serviced everyday just the bins are emptied. We weren't told this until we queried it and told it was STILL their policy following covid. Now, if they can replace bin liners and towels. Why can't they fully service the rooms ie make the beds. The basin plug couldn't be removed without having to go behind the pedestal and pulling the level down.

Our room was right behind the TWO lifts (I know it couldn't be helped) but the noise from them went on until early in the morning. Which did impact on us sleeping properly. This means that at least FOUR rooms will be affected.

The restaraunt. To be fair, the food was quite good for what we paid and the staff serving were pleasant. Again the staff in the small bar were again, pleasant and courteous. The only thing about it is. The lack of draft beers (1 lager and 1 cider) compared to the much larger bar next to the entertainment room. This bar is only used when, there is a function on. Which isn't that often tbh. Which to me is just a waste of space. But there you go!!!

I think the reception should be resited to neaer the main entrance and not, stuck away around the corner out of site. At least they could then keep a check on who comes and goes. The hotel does get a lot, of people using walking/mobility aids. The main entrance isn't actually user friendly to these guests as it has steps up to the main door. If, they converted one set of steps to a SLOPE, then they could enter more easily. Also, there is NO disabled or ladies toilets on the ground floor. You have to go down a flight or take a lift to the dark and damp basement. Or go back to your room. The only toilet available for use on the ground floor. Is a gents and NOT the cleanest either. It needs to be monitored.

The only good thing about the hotel is, it's in a great location opposite the pier and a 5 min walk to the town centre with lots of shops, bars restaurants etc.

Will we come back to the Burlington. Then that's a NO. Shame really but there look better hotels close by.

The shower scorching hot I turned it right down still scorching hot told staff said they would sort it out but no one looked at it , room was ok clean could do with a touch up dents in the bathroom. Door and the lock on bathroom hanging off few bit of wood around the room and bathroom need some attention

Right, yeah yesterday I came into the hotel for breakfast had a lovely breakfast ever Mat and Sarah and Luke all had to all very nice. They were pleasant and first we went to the Premier Inn two weeks ago and said they could allocate us and then when we came down on Friday said no sorry And kicked us out very happy with a battling Hotel with now booked November 22 and we are looking forward to it Mat and all the team very happy with us all just can’t believe how well everybody at our here, very happy

Not really expecting great things after checking reviews. First impressions were lovely friendly staff. Yes the hotel is a little neglected, but it was clean enough and didn't smell ( trust me this is not always the case with Eastbourne hotels).
Breakfast was fine, again lovely staff. I'm not really sure what people expect for the price but the view alone is worth the money

If you're looking for luxury, this ain't it. However, if you want a comfortable place to stay; good food; and friendly and helpfull staff, then this is the place!
Decor could do with a massive facelift, but, as I said, depends on what you want.
They have a good variety of entertainment almost every night, but I personally didn't partake.
Only other downside appart from decor is that at breakfast, they only do scrambled eggs and don't have mushrooms for the cooked breakfast. Everything else as you would expect. Also, couple of items on the bar menu not up to scratch

All in all not a bad stay. Had a good night's sleep. The room was nothing grand but it was clean as were the towels and bedding. There was a fan which we needed. Also a plug in radiator if needed. The only thing I could say negative about the room was, although there were 2 pillows they had better days they were really thin. I went half board the evening meal was quite nice you have a starter mains and a desert. The only issue at the restaurant is the lack of staff, there was only 2 members of staff serving the whole restaurant. The staff on check in were so cheerful and happy. Was nice to be made to feel welcome. To sum up yes the hotel needs updating but then you would be paying a lot more then we did. I reckon this place could be a gem of a hotel if standards were up to date

Been before pre Covid thought May have improved Not so Grotty entrance musty smell ropey lift and a Room with the worst Color scheme possible Reminds me of a place I stayed in Latvia 1993 Staff do there best on reception However Breakfast Boys were hovering around me like bees 🐝 to a honey 🍯 I must admit to committing the Crime of sitting alone at a Large Table to which Boy 1 asked Don’t you like to be near People Nope Whilst removing the 3 lots of cutlery Boy 2 swiped My plate as soon as the last food went down then The Mature Lady relayed My Table Manuel Style 😂

Lovely Victorian building with best views of the pier and the sea . Friendly staff and very good breakfast . The room was very clean and very comfortable. The bathroom was a good size and the view was stunning . The bar is reasonable and we throughly enjoyed the entertainment . It’s a very friendly place and we have visited three times . It’s a very traditional British hotel .

Great location opposite the pier. The room and bathroom were very clean and spacious. The bed linen was of good quality with new pillows. This large hotel is looking tired but the staff were extremely helpful and seemed happy in their work. Very large car park at the rear which is well worth £6 per day. Hassle free parking.

Very nice hotel best hotel I been to nice room near to shops sea very nice staff polite very polite helpful kind very nice breakfast evening meal lovely entaiment bar staff very nice friendly polite kind friends room very clean excellent i aways come back excellent

Had a very lovely two night stay in a superior double room with sea view. Hotel could do with an update but our room was very clean and comfortable. More than anything, the prices for the stay, for the food in both the restaurant and the bar were very reasonable. The staff are fantastic, friendly, polite and good above and beyond! For a good priced break I would highly recommend.

Fantastic attentive staff. And amazing location
Would definitely stay again.